they made our vacations very confortable and enjoyable we will love to go back next year at the same hotel.alfredoone of the guys, that works for expedia at the hotel.really help us in everything.we really appreciate his time he spend giving all the information neede at the times.
Good: The room, the loft suite has the terrace with a bali bed, rain shower, Jacuzzi, etc. The room type upgrades you to VIP which has a ton of perks (top shelf liquor, chef specials at restaurants, a concierge, a beach dinner, etc. The concierge was super helpful in setting everything up for us, even outside the hotel. The food is good for an all inclusive, and we were not even sick of it after 6 days. Silk sushi was really good and the chicken wrap and cheesesteak sandwich from Water Grill were my favorite things. The beach and pool were both perfect. The best service we got the whole stay was from Veronica on the beach- she was sweet and was bringing new drinks before our glasses were even empty. The hotel is very modern and nice. We had a great experience at the spa, and thought prices were reasonable for 50 minute massages.
Not so good: Dessert was pretty unexciting everywhere. They have lifeguards which are a little whistle happy and won't let you go out too far. They were doing a ton of work to the property (which we do understand) but the beach house was closed for half the trip and my husband was pretty disappointed in not being able to use the swim up bar until our last day. The pools are freezing! Making them a few degrees warmer would make them a lot more enjoyable. Also, by the last day, we were seeing a lot of bugs in our room, which was worrisome. We had one night with horrible service at Silk and then tried to order room service which then took over an hour.
Very clean facility with pleasant staff who were consistently easy to deal with. Food was good with multiple options available. Some issues with room shower not working at times. Has extensive water canal around hotel that was not functioning as well. Otherwise very good experience.
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