Ratings based on 2,138 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom AL

Nice place to stay

Posted 01-Jun-2015
Pros: The hotel is very close to all attraction or main activities place on Cancun.
Cons: They need to have more entertainments for kids. Improve of the desserts, food was great but dessert taste not.
Location: The hotel is very close to all attraction or main activities place on Cancun.
- all inclusive - nice beach place - good pool activities. - clean room (not a private bathroom if you have kids)
4 out of 5
Recommended
for Everyone
by A verified travellerfrom las vegas

nice mini vacation

Posted 30-May-2015
Pros: i like that the hotel was very clean , and had variety of food to eat
Cons: you could improved on more cabanas or palapas for more people that like to hang out by the beach
Location: the location was great waliking distance from the night life
we had a wonderfull time at Grand Park Royal , staff was very helpfull , we has a really good time
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Chicago

Much Needed Vacation

Posted 29-May-2015
Pros: Clean, modern, friendly and attentive staff, really nice rooms with updated features, great views from room, awesome pool bar - all around good time!
Cons: Food was good but a few more options other than advance reservation system. None of the restaurants were full to capacity at any times we went by.
Location: Sorry, but we never left the hotel grounds during our stay
The hotel is very nice and clean. Although our room wasn't ready when we arrived, the staff was friendly and accommodating allowing us to have lunch and enjoy the pool area while we waited. The room was great, very spacious and modern. We were very pleased and enjoyed it very much. We will certainly visit this hotel again. Thank You
4 out of 5
Recommended
for Everyone
by A verified travellerfrom ca

Royal tower rooms are great and a great beach

Posted 29-May-2015
Great pools and food. I love the top shelf spirits they had to choose from for drinks.
4 out of 5
Recommended
for Families
by A verified travellerfrom Los Angeles

Nice hotel right on the beach

Posted 29-May-2015
Pros: The location, the staff, my oceanview room, the beach, the pool, the coffee shop, the breakfast buffet only.
Cons: The food, the entertainment and the bathrooms.
Location: On "zona hotelera" on a beautiful beach, within walking distance to high-end mall W/ stores like Louis Vuitton, V Ferragam, Coach, restaurants, etc.
This was my first time visiting Cancun so I had no idea which hotel to select, so I chose this hotel based on previous visitor's reviews, pictures and price. I was happy with my selection; the hotel is very nice, with direct access to a beautiful and clean sandy beach. The hotel staff was very welcoming and accommodating. .we arrived very early so our room was not ready but they did their best to get us into our room before check-in time. Our room was very clean, with an amazing ocean view. .my only complaint is that the bathroom was VERY small. .the toilet was practically rubbing the bathtub and it made it difficult to close the door. .a heavy person would have had serious problems maneuvering in this small bathroom. This hotel is an all-inclusive and I felt the food could have been better . .I was not too impressed with their buffet food. However, the coffee shop has the best especialty coffees and pastries!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom CA

excellent

Posted 28-May-2015
Pros: excellent
Cons: excellent
Location: excellent
everything here is excellent. I am very satisficted
5 out of 5
Recommended
for Everyone
by A verified travellerfrom kr

깨끗하게 정리된 해변

Posted 28-May-2015
깨끗하게 정리된 해변과 대부분의 시설을 호텔에서 즐길 수 있었습니다. 일주일간 호텔에 머물면서 3일은 엑티비티를 위한 저가 호텔을 이용하였고(저녁에 잠만 자는) 후에 휴양을 위한 호텔로 본 호텔을 3일간 이용했는데 만족스러웠습니다. 호텔 레스토랑은 3개정도로 나뉘는데 하나는 뷔페 나머지는 드레스코드가 정해져있는 레스토랑이었습니다. 개인적으로는 뷔페가 나았고 뷔페 서빙해주는 직원은 그닥 친절하지 않습니다. 그래도 전반적으로 대부분의 직원이 매우 친절합니다.
4 out of 5
Recommended
for Everyone
by A verified traveller

Overall good...wish more food options for Vegetari

Posted 28-May-2015
We stayed there for six nights. Overall it was a good experience. Wish there were more food options for vegetarians. Everyday almost same food options for Vegetarians.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Memphis TN

Cancun resort

Posted 28-May-2015
loved this resort, and would stay there again. The Expedia staff at the resort were very helpful in planning excursions and airport transfer. The staff were all very friendly and helpful! Wonderful relaxing vacation!
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel but not excellent

Posted 25-May-2015
Pros: 1. Check in experience was bad. I booked months ago and specifically requested for rooms on any floor higher than 2nd floor. When we arrived at around 5pm we still got rooms on the 2nd floor. When I asked again during check in the staff didn't seem to want to help me at all. Only until I started to really complain that he finally gave me higher floor rooms, but with a bad attitude shown right on his face. Overall it was a bad start of our stay. 2. Beach was beautiful but water was rough with big waves. Don't recommend it if you want to let your kids swim in the ocean. 3. Ice cream machine was broken during weekdays and only on weekend it started to work. Cons: 1. Hotel is well maintained and clean. 2. Food was good and overall service was good as well. 3. Good location.