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Reviews of Grand Fiesta Americana Coral Beach Cancun - All Inclusive

4.5 out of 5
Grand Fiesta Americana Coral Beach Cancun - All Inclusive
Blvd. Kukulcan km. 9.5, Zona Hotelera, Cancun, QROO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 2156 out of 2867 reviews" "
Rating 8 - Good. 423 out of 2867 reviews" "
Rating 6 - Okay. 174 out of 2867 reviews" "
Rating 4 - Poor. 60 out of 2867 reviews" "
Rating 2 - Terrible. 54 out of 2867 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yijun, Coquitlam

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was really fun for the 3 of us, a bit old of a room with a shower faucet a bit broken but big room and yummy food. would recomend
Stayed 6 nights in Mar 2024

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Our family loved it and the food was great!
Stayed 5 nights in Mar 2024

8/10 Good

Krishna Sreekanth Parameswaran Sreekandan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located at prime location and convenient for ferry, shopping etc.. There are tour operators in the resort that transportation to any destination can be easily arranged… nice restaurants and cafes…. Regarding property conditions, could feel water dripping (could be from air conditioning) in different places including restaurant, lobby….
Stayed 3 nights in Mar 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Lindsey Rein

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect resort for our family with elementary school-aged kids! They could hop between the ocean and the pools with ease. Our entire family enjoyed the food, the views, the snorkel trip, the entertainment, and especially the after-dinner ice cream stop. We'll be back!
Stayed 4 nights in Mar 2024

10/10 Excellent

Dzung

Travelled with family, Travelled with family and small children
Clean and friendly
Stayed 4 nights in Mar 2024

2/10 Terrible

Martin

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent more hours than I'd like to admit researching the best resort for our 2- and 4-year-old kids. We settled on the Grand Fiesta Americana because of their expansive kids' club with water slides, a pool, play area, and cooking classes (along with the beach, food quality etc). Our 4-year-old was so excited and had been talking about it for months. However, upon check-in, the 4-year-old wanted to check out the kids' club, but on our exploratory walk, we found out that they had closed the kids' club for renovation for the whole week. There was no mention of this on their website. They had this terrible makeshift kids club up in a conference room. Would it not have been appropriate for them to send an email to their guests with young children so they could make other arrangements? The 4 year old is heartbroken.
Stayed 4 nights in Mar 2024

10/10 Excellent

Whitney Bo-Shan

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I went to the resort with 2 young kids and another family. The weather was amazing when we went. The pool and beach were close together which was very convenient! My sons loved the bikini bar where they ordered ice cream and virgin pina coladas! The beach was very swimmable. No rocks or excess amount of seaweed. The waves were big, but still swimmable. Sand was white and the beach was crystal clear. The food was above average. The drinks were so good! You have to try their soy latte from the coral cafe. I was surprised that there were not much line ups to the restaurants or bar, which was great! Getting to the hotel from airport was easy as we booked shuttle with the hotel. It’s about a 30 mins drive to the hotel from airport. The resort was very clean. I didn’t see much insects at all. I may have only seen maybe 2 flies during my entire stay at the resort. We saw more birds than bugs during our stay. It’s a dream vacation travelling with young kids, cuz after the day of swimming, they can just easily go back to our rooms to nap the kids! If you have young children, going to an all inclusive resort like this is the way to go!
Stayed 4 nights in Mar 2024

10/10 Excellent

Svetlana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, food and the property itself. The only not so good experience was at the lounge bar. The staff was not the friendliest.
Stayed 10 nights in Mar 2024

8/10 Good

Soroush

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience.
Stayed 5 nights in Mar 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach and pool area amazing, staff are nice and caring, no push for tips! Food was delicious and plenty. It'd be good if there is Shuttle service to/from the airport and more activities for kids/teens. Overall, we enjoyed our stay and will be back in the future.
Stayed 5 nights in Mar 2024

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
The ocean was so blue and clear at this location it was amazing!
Stayed 4 nights in Mar 2024

10/10 Excellent

Aldo

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great beach! Bathrooms in need of renovation but property is still in great condition. Check in was great too
Stayed 4 nights in Mar 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had another amazing stay at The Grand Fiesta Americana Coral Beach! We love this resort & part of the hotel zone … beach & ocean are both amazing at this location!
Stayed 6 nights in Mar 2024

10/10 Excellent

Hollie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our trip was wonderful! The beach, staff and food was amazing!
Stayed 7 nights in Mar 2024

10/10 Excellent

Pietro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly hard working staff. Beautifully kept grounds and beach. Very easy to get around. Only hard to get chairs around pool areas.
Stayed 10 nights in Mar 2024

4/10 Poor

Olga

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
this was a family trip for my moms 70s birthday… we had a total of 3 rooms. My moms room had a leak and the room had mold smell.. my mom started to have respiratory issues and had to see a doctor… normally she is healthy and fit…maintenance came twice to work on the leak, which was never resolved. We were not offered to change rooms or at least pay for the doctor visit. Food was just ok.. most of the restaurants we couldn’t get into… drinks were terrible, water ed down and overly sweet cocktails… I am never going back especially considering the overall cost. We come to Mexico a lot, and visited Cabo, tulip, playa del carman, puerta Valletta.. always all inclusive. This was the worst trip by far and extremely overpriced!
Stayed 7 nights in Dec 2023

10/10 Excellent

Evangeline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent service!! we arrived early at the hotel, they accomodated us (room was ready) and immediately used their facilities.. clean hotel, friendly staff, fantastic view and relaxing 1week stay!!!
Stayed 6 nights in Mar 2024

10/10 Excellent

Kathleen Marie, Boston

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family of 4 with kids ages 6 and 9, loved our trip! This is the 4th propriety we have stayed at in Cancun and by far, this was the best. Very clean, safe, lots of friendly staff. The beach was perfect, some waves but no crazy bad rip-tides. My husband and son rented Jet Skis and loved their experience. The pools were spot-less. The servers and bar-tenders were all so nice. They happily provided us grown-up drinks and the kids with fruit smoothies. There is a Café inside that offers hot or cold coffees, paninis, ice-cream/sorbet, and quick desserts. The iced coffee was very welcome each afternoon. The buffet and room service was no better or worse than other resorts, it was good and what we expected. The kids just wanted pancakes and waffles in the morning and grownups wanted coffee and yogurt..so that's what room service provided. We had no complaints. If you order at 7am, they come quick in about 30 minutes. If you wait until 9am to order room service, it takes more like an hour. But again, that is completely expected. The shows were cute. The fire show on the beach was a fav for us. My younger, more sensitive daughter was a bit scared of the Mexican Day of the Dead Parade but it was a good show. The kids club has one water slide which is slow, best for ages 7 or younger. My 6 year old loved the water slide, my 9 year did not. He spent his kids club time gaming inside. We were Ocean Front, 6th floor, gorgeous view! Has small mini fridge.
Stayed 4 nights in Mar 2024

8/10 Good

Laura Felipe De

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
La Playa hermosa el hotel muy bonito muy bien ubicado pero la comida no tan buena
Stayed 5 nights in Mar 2024

10/10 Excellent

Gail

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the extras that was included in our hotel. We will go back.
Stayed 7 nights in Mar 2024

10/10 Excellent

Heui Chang, Carrollton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very large resort with all the dining options you can find. An event every night. Friendly staffs
Stayed 4 nights in Mar 2024

10/10 Excellent

Masoud

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Shreekanth Narayana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, Service , Food and proximity to beach and quality of pool was excellent. Above all the customer service was top notch.
Stayed 6 nights in Mar 2024

8/10 Good

Felicity, Fontana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 5 days in total at the resort. The staff was very attentive and polite, they upgraded our room to a beach front room free of charge. The room didn’t come with a microwave and the grout job in the shower wasn’t very good, but other than that our room was good. If you’re looking for a family friendly resort, this is it. However, we will definitely stay at an adults only resort in the future. There were about 4 or 5 pools, but there were a lot more families than groups of adults. The swim up bar and drinks were nice, but the food was very bland and always cold. The only meals we had that we actually enjoyed were from a taco stand and the hibachi restaurant at the resort. The steakhouse brought out my food cold and over cooked my boyfriends. We got our moneys worth in alcohol but not food. Avoid the vendors that come to the resort, they will haggle you and practically force you to buy their overpriced items. The beach area was beautiful, clean, and had lots of seating.
Stayed 5 nights in Mar 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Dexter S H

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind and working-hard staff. They were very helpful so my family and I had good healing trip there.
Stayed 4 nights in Mar 2024

10/10 Excellent

ChengGuang

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is excellent. Kids friendly
Stayed 5 nights in Mar 2024

10/10 Excellent

Sheri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had an excellent vacation at this resort. We were so happy we chose this resort!!!! Food was excellent. Service was amazing. My husband even gave me some time in the spa with a massage and the hydro therapy came with it…amazing!!!! And that turquoise view! Hands down the BEST!
Stayed 8 nights in Mar 2024

10/10 Excellent

Shijie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More than happy to stay there
Stayed 7 nights in Mar 2024

10/10 Excellent

Marsha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time staying here and it did not disappoint. This is really a great location and the staff is amazing
Stayed 4 nights in Mar 2024

10/10 Excellent

Guadalupe

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024

6/10 Okay

Robel

Liked: Property conditions & facilities
Very limited dining options, almost all of restaurants need reservations, none of them were available for us. We had dinner outside stake house, we have to wait for long time to get service. It took us more than 30 min to order desert. Limited activities for small kids.

8/10 Good

Clay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had never stayed at an all-inclusive property before so please know that my review is indexed for the fact that I have very high expecations of the vacation spots I stay at. But being that we were looking for something less fancy but more practical for our 9 and 6 year old boy and girl, this property hit the mark. There are 'some' areas that could use improvement. The kids club was being renovated and wasn't available while we were there. The sports game room area was neat but the equipment was in poor condition (Consider upgrading your foosball tables...). The wine options at the bar and at the restaurants was pretty poor. I know it is all-incluive but you need to have better wine options from the US. On the positive side, the food here was incredibly good. Even the poolside burgers were some of the best I had ever had - anywhere. The "hustle' by all the service staff was really the difference maker here. ALL the staff at this place were incredibly helpful and eager to serve. Especially the pool/beach side guys who never stopped running drinks out to us. We got a nice room upgrade perk that I "think" came as a result of using Expedia. You may want to consider doing the same as this was a nice benefit. I have stayed at nicer and more 'well-appointed' hotels in Mexico but again, indexed for the fact that this was a 'family' vacation where it was mostly about our kids, it was an absolute phenomenal choice.
Stayed 5 nights in Mar 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 7 nights in Mar 2024

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a MUST!! We have visited many resorts in Cancun and this one has been our favorite! The staff, restaurants, rooms were all incredible! Elevators are fast! 2 bedroom suite was perfect for our family! The spa was gorgeous! The massage was perfect! Our favorite part was THE WATER! Clear like Jamaica beaches! Stunning oceanfront property! Thank you!!

10/10 Excellent

Maheshkumar

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent food and service.
Stayed 6 nights in Mar 2024

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Pratha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A waiter that created a memorable experience was Carlos at the poolside bar.
Stayed 7 nights in Mar 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Great beach! Great pools and good food. We'd go back!
Stayed 6 nights in Mar 2024

10/10 Excellent

Trisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was a 5 star ! From check in to check out the entire experience was amazing. I can’t say enough about the cleanliness of the resort, the outstanding food and superb service. It wasn’t “Thank you” it was always “My pleasure” the staff truly wanted to make your holiday a lasting experience. Besides the restaurants and the buffet being exceptional. I was very impressed by the pool side food service, everything was made fresh when ordered. My boys did take full advantage of the ice cream store and loved every scoop! The ocean was perfect. My entire family spent a good portion of every day playing in the waves. Although we only took in one show (amazing) we did enjoy the nightly entertainment in the lobby bar. I would definitely be back and recommend this resort to families, couples or friends looking for the perfect holiday. Thank you Grand Fiesta Americana Coral Beach Resort for the perfect family getaway.
Stayed 7 nights in Mar 2024

6/10 Okay

Svetlana

Stayed 7 nights in Dec 2023

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family had a wonderful stay at this hotel. The pools and beach were amazing the restaurants were lovely. So glad we chose to stay here. We will definitely be back!
Stayed 7 nights in Mar 2024

10/10 Excellent

Selvaraja

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 4 nights in Mar 2024
Response from Comment from Hotel Management on 13 Mar 2024
Dear Selvaraja, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay at our resort. We look forward to welcoming you back soon!

10/10 Excellent

Ceyda

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent!
Stayed 6 nights in Mar 2024

10/10 Excellent

Moshe

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Best hotel ever best service ever highly recommended
Stayed 5 nights in Mar 2024
Response from Comment from Hotel Management on 13 Mar 2024
Dear Moshe, Thank you so much for your glowing review! We're thrilled to hear that you had the best hotel experience with us and enjoyed our top-notch service. Your recommendation means the world to us. We look forward to welcoming you back for another exceptional stay!

10/10 Excellent

Plamka Tsvetanova

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with excellent staff, everyone was really nice,property was exceptional with incredible views . Best experience so far! Thanks
Stayed 4 nights in Mar 2024
Response from Comment from Hotel Management on 13 Mar 2024
Dear Plamka, Thank you so much for your glowing review! We're thrilled to hear that you had an excellent experience at our resort. Our team takes great pride in providing exceptional service, and it's wonderful to know that you enjoyed the beautiful property and incredible views. We look forward to welcoming you back for another memorable stay!

10/10 Excellent

Maurice

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and staff were excellent.
Stayed 7 nights in Mar 2024
Response from Comment from Hotel Management on 13 Mar 2024
Dear Maurice, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay at our resort and that our staff met your expectations. We hope to welcome you back for another memorable experience in the future!

8/10 Good

Molly

Travelled with family, Travelled with group
Liked: Cleanliness, amenities
The resort is a nice size. Service was noticeably less than in the past. Many times the pool service felt chaotic.
Stayed 4 nights in Mar 2024
Response from Comment from Hotel Management on 13 Mar 2024
Dear Molly, Thank you for taking the time to share your feedback. We appreciate your kind words about the resort's size. We apologize for any inconvenience you experienced with the service at the pool. Rest assured, we value your input and will address these concerns to enhance our guests' experiences. We hope to have the opportunity to welcome you back and provide an improved stay.

10/10 Excellent

SUNG JOON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and kind guys and gool location
Stayed 2 nights in Mar 2024
Response from Comment from Hotel Management on 13 Mar 2024
Dear Sung Joon, Thank you for your rating! We're thrilled to hear that you found our team to be nice and kind. We're also delighted that you enjoyed our location. We appreciate your positive feedback and look forward to welcoming you back for another wonderful stay!