You are welcomed the minute you arrive at the front entrance. The rooms, pools, food are wonderful. This is our second trip here, the last time we were here was 3 years ago and some of the employees remembered us. Everyone was always busy but took the time to great you.
I had the best time at na balaam. Something about it felt like home. This hotel is organically blended with the natural environment around it! The hammock on my balcony overlooking the pool was the most relaxing part of the evenings! The staff are completely friendly and truly care about their guests. I was a solo traveler and everyone at the hotel knew me by name and helped me in every way possible! This is NOT a party hotel, it is a relaxing retreat. The rooms don't have phones or televisions, but zazil the restaurant does. If you're looking for a loud, party, exciting hotel this is not for you... this is an oasis - a paradise IN paradise. I am a nursing school student and have a crazy life - I needed to get away from everything and everyone and this was my eden. Simple, classic, beautiful.
"Brilliant resort and took the all inclusive option"
From the time we arrived we were welcomed by staff and were able to make use of the facilities (pools, dining places, bar etc) until our room was ready. This is the 2nd time we have visited Sandos and knew what to expect. Food was great, not over-crowded, service was excellent and it was a very relaxing time. We decided to take the Deluxe room upgrade which was marginally more expensive but worth the larger room. We had a bar on our floor which was nice surprise. The all inclusive wrist band was able to be used right up until the time we had to leave for the airport. Definitely value for money.
I don't know why so many people complained on their reviews about that hotel. It just thought it was amazing.
We got an nice complimentary upgrade, with ocean view. Access to ALL restaurants and bar at no cost. The pool was big and nice. They even refils the drinks in the room on a daily base. The WiFi is not free but work perfectly (it was worth it).
The food was excellent, comparable to nice restaurants.
I will definitely recommend this hotel to everyone.
"Super nice, good stuff excellent service good axis"
I as a family member loved Omni.
From the moment that we arrived until the second that we left we were blessed with the service and professionalty with their stuff especially the concierge.
And their daycare was very good with our daughter.
Will see them next year
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