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I booked for my parents to celebrate their 55th wedding anniversary. I chose the Gonville because the staff are well-trained and I knew they would receive excellent service. They had an absolutely wonderful stay and I would like to thank the whole team for making their stay so special.
Very lovely hotel, staff very approachable and helpful, perfect location to explore Cambridge. The downside was the food which was disappointing, not well cooked, and for what you got expensive. Have enjoyed much better fare at far less prestigious hotels where there was a really effort to present fresh, vibrant and tasteful meals cooked with care, flare and overall consideration.
From the moment we arrived we were made very welcome and the concierge was extremely helpful and informative. The service was very good, both housekeeping of the room which was thorough and at breakfast which was rapid and efficient. The staff were friendly and nothing was too much trouble.
Lovely entrance, enjoyed dinner in the bar. Didn’t have time to order hot breakfast and wait so would have preferred hot buffet. TV in our rooms didn’t work and staff unable to fix overnight despite trying which was a shame and detracted from our stay considerably
Great base for Christmas shopping in Cambridge... Staff throughout the hotel were outstanding; bar was fun (with live jazz); restaurant was fantastic; public rooms were funky and very festive; very quiet, warm and comfortable bedroom. We will definitely return to the Gonville.
The Gonville is a fantastic choice of hotel for a stay in the centre of Cambridge. It is beautifully appointed and the staff are polite, friendly and helpful.
The hotel is perfectly situated for all of the highlights of Cambridge without being right on the busy tourist streets.
The complimentary Vintage Bentley tour with Zane is an absolute must if you are new to Cambridge. Great experience with a very knowledgeable host to get you oriented and make you feel like royalty.
We can fault the hotel and highly recommend.
Congratulations, to the entire staff at Gonville Hotel, on your sterling hospitality and professionalism. Much appreciated!
Enrique
Stayed 2 nights in Dec 2023
6/10 Okay
Amna
Travelled with family
2 Dec 2023
Liked: Cleanliness, room comfort
Disliked: Staff & service
Not worth the price
The service in the restaurant was truly awful
It took 47 minutes to get the soup of the day even though I requested it as I had a spa appointment in 45 mins
They also didn’t know I was a vip member when I checked in and offered me none of the supposed perks that come with it till I had to tell them
Frankly that’s just embarrassing
They also cancelled my daughters food in the same order with the soup but only after 20 mins
The spa tried to cancel my reservation at the last minute, even though I told them I’m booking this hotel only for the spa and hotel if they are busy I’ll book another hotel
I’m in Cambridge every other month atleast and I’ve stayed here quite a few times
It seems to get progressively worse each time
Hotel was lovely - couldn’t fault it!!
Staff were lovely, and couldn’t be more helpful, and very polite.
Gary
Stayed 2 nights in Nov 2023
Response from Nathan on 9 Nov 2023
Dear Gary, Thank you for your feedback, i will pass this on to the hotel team, and we look forward to welcoming you back in the near future. Kind regards The Reservations Team.
6/10 Okay
Jaybee
Travelled with partner
6 Nov 2023
Liked: Staff & service
Quiet room, nice enough decor, but smallish and narrow. Bathroom has a sliding frosted glass door that was not easy to close properly, and even when closed fits badly and provides zero privacy in noise terms. Sink was far too small and drips water onto the floor.There was a big gap under the room door letting in light all night from the corridor.
This is the second time I've stayed at the Gonville in the last 3 months and, in all my years of travel, have never stayed at the same place twice. The Gonville checks all the boxes for a superior stay in a great city!!
Staff were excellent especially the chap on reception - cheerful, great welcome. Hotel was clean and comfortable but has been upgraded from something more basic and the general layout and particularly the bathroom in our ground floor room weren’t really up to expectations.