Restaurant

Reviews of Gonville Hotel

4 out of 5
Gonville Hotel
Gonville Place, Cambridge, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 685 out of 1003 reviews" "
Rating 8 - Good. 234 out of 1003 reviews" "
Rating 6 - Okay. 59 out of 1003 reviews" "
Rating 4 - Poor. 16 out of 1003 reviews" "
Rating 2 - Terrible. 9 out of 1003 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Katharine

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked for my parents to celebrate their 55th wedding anniversary. I chose the Gonville because the staff are well-trained and I knew they would receive excellent service. They had an absolutely wonderful stay and I would like to thank the whole team for making their stay so special.
Stayed 1 night in Mar 2024

10/10 Excellent

David, Tonbridge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely hotel in centre of Cambridge. Fabulous breakfast and evening meal. Very convenient and Tesla charge point. Not cheap but worth it.
Stayed 1 night in Feb 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and staff. Bread knife for the fresh bread was rubbish,also the air-conditioning in the room was inadequate.
Stayed 1 night in Feb 2024

6/10 Okay

Cheryl-Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely hotel, staff very approachable and helpful, perfect location to explore Cambridge. The downside was the food which was disappointing, not well cooked, and for what you got expensive. Have enjoyed much better fare at far less prestigious hotels where there was a really effort to present fresh, vibrant and tasteful meals cooked with care, flare and overall consideration.
Stayed 2 nights in Feb 2024

8/10 Good

Kenneth

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property walking distance to every thing! A beautiful park in from t of the hotel as well
Stayed 2 nights in Feb 2024

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to stay in Cambridge. Very comfortable rooms. Excellent food.
Stayed 1 night in Feb 2024

8/10 Good

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024

8/10 Good

adele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Vishal

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service.
Stayed 1 night in Dec 2023

8/10 Good

Pernille

Stayed 2 nights in Dec 2023

8/10 Good

J M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Nicholas

Excellent Hotel
From the moment we arrived we were made very welcome and the concierge was extremely helpful and informative. The service was very good, both housekeeping of the room which was thorough and at breakfast which was rapid and efficient. The staff were friendly and nothing was too much trouble.
Stayed 8 nights in Dec 2023

8/10 Good

Mandie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely entrance, enjoyed dinner in the bar. Didn’t have time to order hot breakfast and wait so would have preferred hot buffet. TV in our rooms didn’t work and staff unable to fix overnight despite trying which was a shame and detracted from our stay considerably
Stayed 1 night in Dec 2023

10/10 Excellent

Barry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Outstanding hotel in the right location of Cambridge, clean polite, well managed
Stayed 1 night in Dec 2023

10/10 Excellent

Andrew, Golden Valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Pete

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location, beautiful interior and attentive team.
Stayed 1 night in Dec 2023

10/10 Excellent

Sangeeta

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel. Central, easy walking distance to the centre of Cambridge. Friendly and good customer service. Great bar and food.
Stayed 1 night in Dec 2023

8/10 Good

Pauline

Stayed 1 night in Dec 2023

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel
Very friendly reception staff and lovely breakfast
Stayed 2 nights in Nov 2023

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great base for Christmas shopping in Cambridge... Staff throughout the hotel were outstanding; bar was fun (with live jazz); restaurant was fantastic; public rooms were funky and very festive; very quiet, warm and comfortable bedroom. We will definitely return to the Gonville.
Stayed 1 night in Dec 2023

10/10 Excellent

colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in the heart of Cambridge.
Stayed 1 night in Dec 2023

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Gonville is a fantastic choice of hotel for a stay in the centre of Cambridge. It is beautifully appointed and the staff are polite, friendly and helpful. The hotel is perfectly situated for all of the highlights of Cambridge without being right on the busy tourist streets. The complimentary Vintage Bentley tour with Zane is an absolute must if you are new to Cambridge. Great experience with a very knowledgeable host to get you oriented and make you feel like royalty. We can fault the hotel and highly recommend.
Stayed 2 nights in Dec 2023

10/10 Excellent

Enrique

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sterling hospitality & professionalism
Congratulations, to the entire staff at Gonville Hotel, on your sterling hospitality and professionalism. Much appreciated!
Stayed 2 nights in Dec 2023

6/10 Okay

Amna

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Not worth the price
The service in the restaurant was truly awful It took 47 minutes to get the soup of the day even though I requested it as I had a spa appointment in 45 mins They also didn’t know I was a vip member when I checked in and offered me none of the supposed perks that come with it till I had to tell them Frankly that’s just embarrassing They also cancelled my daughters food in the same order with the soup but only after 20 mins The spa tried to cancel my reservation at the last minute, even though I told them I’m booking this hotel only for the spa and hotel if they are busy I’ll book another hotel I’m in Cambridge every other month atleast and I’ve stayed here quite a few times It seems to get progressively worse each time
Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The “walk-in” restaurant food was very nice, with the exception that the coconut and cinnamon pana cotta had almost zero coconut and cinnamon.
Stayed 1 night in Nov 2023

8/10 Good

Alun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and staff were very helpful in advance in meeting our requests. Breakfast service was not great but staff were fine.
Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Stayed 2 nights in Nov 2023

6/10 Okay

KATHARINE

Stayed 1 night in Nov 2023

10/10 Excellent

Patricia

Stayed 1 night in Nov 2023

10/10 Excellent

Renee, Saint Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, staff are courteous and accommodating. Very comfortable beds and the shower was terrific. I would stay here again during my next visit,
Stayed 1 night in Nov 2023

8/10 Good

Juliet

Stayed 1 night in Nov 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was lovely - couldn’t fault it!! Staff were lovely, and couldn’t be more helpful, and very polite.
Stayed 2 nights in Nov 2023
Response from Nathan on 9 Nov 2023
Dear Gary, Thank you for your feedback, i will pass this on to the hotel team, and we look forward to welcoming you back in the near future. Kind regards The Reservations Team.

6/10 Okay

Jaybee

Travelled with partner
Liked: Staff & service
Quiet room, nice enough decor, but smallish and narrow. Bathroom has a sliding frosted glass door that was not easy to close properly, and even when closed fits badly and provides zero privacy in noise terms. Sink was far too small and drips water onto the floor.There was a big gap under the room door letting in light all night from the corridor.
Stayed 1 night in Nov 2023

10/10 Excellent

Jane Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are always very friendly and helpful there.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jamie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Ellie

Stayed 1 night in Oct 2023

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and very friendly staff
Stayed 1 night in Oct 2023

8/10 Good

Nadine

Stayed 2 nights in Oct 2023

10/10 Excellent

KATHLEEN

Liked: Cleanliness, staff & service, property conditions & facilities
This is the second time I've stayed at the Gonville in the last 3 months and, in all my years of travel, have never stayed at the same place twice. The Gonville checks all the boxes for a superior stay in a great city!!
Stayed 1 night in Oct 2023

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A cozy hotel closed to Cambridge City Center where food was good and you feel al home.
Stayed 3 nights in Oct 2023

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jay

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location
Stayed 2 nights in Oct 2023

10/10 Excellent

william

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

8/10 Good

Katharine

Travelled with partner
Liked: Cleanliness, staff & service
Staff were excellent especially the chap on reception - cheerful, great welcome. Hotel was clean and comfortable but has been upgraded from something more basic and the general layout and particularly the bathroom in our ground floor room weren’t really up to expectations.
Stayed 1 night in Oct 2023

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good find
Great hotel, good location and nice staff.
Stayed 1 night in Oct 2023