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Reviews of Hotel Crocus Caen Memorial

2 out of 5
Hotel Crocus Caen Memorial
2 Rue De La Folie, Rond Point Du Débarquement, Caen, Calvados

Reviews

8.0

Very good

Rating 10 - Excellent. 176 out of 591 reviews" "
Rating 8 - Good. 267 out of 591 reviews" "
Rating 6 - Okay. 109 out of 591 reviews" "
Rating 4 - Poor. 28 out of 591 reviews" "
Rating 2 - Terrible. 11 out of 591 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Paul

Liked: Staff & service, room comfort
Could be improved
Value for money i would say yes, the fact they have permanent residents up stairs with kids running up and down corridors and being noisy doesnt help for a relaxing rest and there clutter makes a bit of a eye sore, bikes toys and rubbish. I was also told i would be able to get a evening meal, but then found in the evening kitchen would not be open as told on arrival. Great walking distance to war museum
Stayed 1 night in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Esther

Stayed 1 night in Aug 2023

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quirky Crocus
A quirky little hotel with friendly staff and a “care about the community” feel to it. The food and drinks were good and we spent a happy night there. The rooms albeit dark were clean and comfortable. The decor was different which added to the quirkiness of the hotel. I liked it! More recently I’ve stayed at a luxury hotel and to be honest I felt more welcomed at the Hotel Crocus. This tells me that price and fancy rooms are not always the best option.
Stayed 1 night in Jul 2023

8/10 Good

Dorothy

Stayed 1 night in Jul 2023

8/10 Good

Clara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Olena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

2/10 Terrible

Dena

Stayed 1 night in Apr 2023

6/10 Okay

Richard

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The staff here were amazing. Friendly, helpful and knowledgeable. They really made this place what it is. As an electric vehicle driver, I was delighted to see three EV Charge points on site. Breakfast was very good with a range of continental and cooked offerings. The hotel also does dinner, I believe, but we didn't use the restaurant so can't really comment apart from saying that the menu looked very good. Now for the room itself..... Oh dear! This really let the hotel down, badly. In these days of Covid, it was advertised as 'deep cleaned'. There was a lot of dust and, what appeared to be, someone else's pubic hair on the bathroom wall. The bed was fairly comfortable but the tiny bathroom really wasn't up to standard for any hotel. It's badly lit and when you pull close the dark brown shower curtain, you're showering in the dark. It was like something you'd expect to see from the 70's bed and breakfast establishment.

10/10 Excellent

Camille

Stayed 1 night in Oct 2022

2/10 Terrible

Clare

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful . Didn’t even stay , reception was not open until 11pm as we were advised. Attempts to contact other numbers were unsuccessful. It was not clear what to do next! Did see staff in car park spitting near our car so decided to leave and go elsewhere Would not recommend, looked awful Staff over the road at the Brit hotel were much more helpful than even though we weren’t staying there. Try them instead
Stayed 1 night in Aug 2022

10/10 Excellent

Yvonne, worksop

Travelled with partner
Liked: Staff & service, property conditions & facilities
Friendly staff, clean, good value breakfast would have liked tea/coffee making facilities in the room, apart from that, no issues,
Stayed 2 nights in Jul 2022

8/10 Good

William

Stayed 1 night in Jun 2022

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and friendly staff
We chose this hotel due to its location to the D Day beaches. It's located about 10 min drive from Caen Centre and was easy to find. We also visited the football at SM Caen which was an easy 10 minute drive away. We were checked in by Fabien who was very friendly and spoke excellent English. Fabien was on everyday we were there and was always happy to chat and answer any questions we had (my partner had alot!!) Fabien also makes great cappuccinos! The breakfast was fine, small hot selection and pastries. More than enough to set us up for the day. We didn't eat in the restaurant in the evening and the bar area was fine. The room was clean and a decent size for a short stay. The bathroom was a little small but was OK for our needs. Carpark is a decent size, we had no issues parking although one night we were late back and grabbed the last spot. All in all a great hotel with very friendly staff in a great location. Wouldn't hesitate to stay again
Stayed 3 nights in Apr 2022

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quiet and good hotel to stay in for anyone traveling around Caen. The staff was friendly, breakfast was good, and the room was clean and comfy.
Stayed 2 nights in Mar 2022

6/10 Okay

Mrs Ildiko

Stayed 2 nights in Feb 2022
Response from sylvie on 11 Mar 2022
Merci d'avoir noté notre établissement. N'hésitez-pas à nous faire part de vos remarques dans le soucis d'amélioration de nos services.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Overnight
Adequate, clean, basic accommodation with secure parking
Stayed 1 night in Nov 2021

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Location, friendly staff, good breakfast
This was our favourite Hotel of the whole trip. The Hotelier spoke excellent English and was very easy to speak to in French or English. This is an excellent example of how to run a Hotel with smiles from all of the staff and very helpful. The room was quiet and a decent size and the bathroom was superb with a large bath to have a soak in after waking the D Day beaches. The location is excellent for all of the Normandy landings sites, Bayeux and the price was very good. Recommend this Hotel. The Continental Breakfast was excellent and good value.
Stayed 2 nights in Sep 2021

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel close to the Caen Memorial
It is a nice hotel positioned 900m from the Caen Memorial. It is close to a good vet and a covid testing centre, both of which we used. There is also a large supermarket close by. The compact room was downstairs, wheelchair friendly, clean and comfortable. We would’ve liked a ceiling fan, this room was extremely hot. Tea making facilities would also have been appreciated. The staff here are very friendly and helpful and speak English. We had delicious pizza in the restaurant. There is undercover seating outside with Perspex walls which we wished were no smoking as it got very smoky while we were eating.
Stayed 2 nights in Sep 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple hotel with restaurant (which we didn’t use) about 15mins drive from lively Caen centre. Very helpful receptionist, easy check in and clean, comfortable room.
Stayed 1 night in Sep 2019
Response from Camille on 27 Sept 2019
Sir, Mrs, We thank you to give us your advice next to your stay. We're really happy tou enjoyed it as well ! It's a real plesure for all the staff to know the satisfaction of our customers. We'll receive you for a next stay with a real pleasure. Kind regards,

8/10 Good

Gabrielle

Liked: Cleanliness, staff & service, room comfort
For a two star hotel it was great. Clean and comfortable with friendly staff. Food in dining room tasty and homely. WiFi available. Convenient parking. No fridge or tea/coffee making facilities in room. Excellent value for money.
Stayed 1 night in Aug 2019
Response from Camille on 29 Aug 2019
Mrs, We thank you a lot for giving us your really positive advice next to your stay with us. We're very happy you enjoyed as much your stay. We'll receive you a next time with a real pleasure. Best Regards,

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central to Normandy sights
Make sure not to chose an economy room, go for the next one above, and you will have a comfortable enough room. Good location if you want to be central to most of the D Day sights mixed in with the Bayeux Tapestry, William the Conqueror s resting place and Caen Castle. Food at hotel is good, God parking on site too, wi fi OK. Avoid at all costs any of the restaurants nearby, they are truly awful. The resteraunts near Caen Castle are superb.
Stayed 3 nights in Aug 2019
Response from Camille on 31 Aug 2019
Sir, We thank you for sharing us your advice next to your stay. We're happy you are satisfied. Even if the economic room was not enough comfortable for you, we found a solution and it's a pleasure to know you enjoyed your stay with us. We'll receive you again with pleasure. Best Regards,

8/10 Good

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Camille on 30 Jul 2019
Bonjour Madame, Nous vous remercions d'avoir évalué votre séjour suite à votre venue. Nous sommes ravis que vous ayez été satisfaite de celui-ci. C'est avec plaisir que nous vous accueillerons de nouveau pour un prochain séjour. Cordialement,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Very clean and convenient situated. Hotel room was reasonable price, room is basic, but ok for price. Very friendly,helpful staff.
Stayed 1 night in Jul 2019
Response from Camille on 17 Jul 2019
Sir, Mrs, Firstly, all the staff thank you for sharing us your opinion. We're very happy you enjoyed your stay with us, and we'll receive us with a real pleasure for a next stay ! Kind regards,

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Camille on 9 Jul 2019
Bonjour, Nous vous remercions pour votre excellente note. La satisfaction de nos clients est notre entière priorité, nous sommes donc ravis que vous ayez tant apprécié votre séjour parmi nous. C'est avec un grand plaisir que nous vous recevrons de nouveau. Bien cordialement,

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Arrived on Friday evening wanting a meal in the restaurant only to be told it was closed. Why? The hotel is listed as having restaurant. Very disappointing.
Stayed 1 night in May 2019
Response from Camille on 28 May 2019
Sir, Mrs, The restaurant is for the moment closed during the week-end. We'll open it the week-end during the summer, but we can give you some restaurant's adresses with pleasure if our is closed. We're sorry this fact disappointed you. Best Regards.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, in an easy to get to spot, near to loads of things to do, including gorgeous places to eat.
Stayed 1 night in May 2019
Response from Camille on 5 May 2019
Sir, Mrs, We thank you so much for your comment. We appreciate that you enjoyed your stay in our hotel, and in Normandy! We'll receive you further with a lot of pleasure! Best Regards

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good overnight stay. We had room 6 refurbishe
Stayed 1 night in Apr 2019
Response from Camille on 4 May 2019
Sir, We really appreciate your comment and the fact that you enjoyed your stay with us. We'll welcome you further with pleasure. Best regards,

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good one
Really nice hotel.. Would stay again.
Stayed 1 night in Mar 2019
Response from Madhu on 31 Mar 2019
Hello Peter, Thank you for your feedback, it's always a pleasure to know our clients enjoyed their stay. Best regards,

8/10 Good

Alan

Liked: Cleanliness, staff & service, room comfort
Bring on Brexit
We took advantage of the Brittany Ferries special offer of a day trip (overnight) to France. We visited Caen, for a pre Brexit shopping trip. The hotel suited our needs for an inexpensive dinner and overnight accommodation. Easy to find and convenient for supermarkets and ferry port..
Stayed 1 night in Mar 2019
Response from Madhu on 27 Mar 2019
Hello Alan, Thanks for your feedback. We are glad you enjoyed your stay. Best regards,

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Virginie on 29 Nov 2018
Un grand merci pour cette note ! Nous sommes ravis que votre séjour se soit aussi bien passé. Cordialement

8/10 Good

Alan, St Albans, UK

Liked: Cleanliness, staff & service, room comfort
Convenient for Caen and the Channel ferry
The hotel is just off the Blvd Peripherique, making it pretty convenient both for the Channel ferries, and the Caen area, including the Normandy battlefields. Despite a rather psychedelic style of decor, the rooms were clean and reasonably comfortable. The restaurant was excellent the one night we used it, breakfast was what you’d expect in sny French hotel.
Stayed 1 night in Sep 2018
Response from Madhu, receptionist on 24 Oct 2018
Hello, thank you for your very nice comment, we are glad you had a nice time here. We will be very happy to welcome you again in our hotel. Best regards

8/10 Good

Christian

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Virginie on 27 Dec 2018
Un grand merci pour ce commentaire ! Nous sommes ravis que votre séjour se soit aussi bien passé. Cordialement

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel at reasonable price
We booked at the last minute. Excellent budget hotel. Staff and service excellent. We enjoyed the special 3 course menu at a reasonable price.
Stayed 1 night in Sep 2018
Response from Madhu, receptionist on 24 Oct 2018
Hello Lesley, Thank you for sharing your experience. We are glad you had a good time here. We would be very happy to welcome you again in our hotel ! Best regards,

6/10 Okay

Deborah

Liked: Staff & service
Disliked: Property conditions & facilities
Only a place to lie your head for rest
Just a place to lie your head at night. Felt like we were in a “made up” storage box. Strange place.
Stayed 1 night in Aug 2018
Response from Madhu, receptionist on 24 Oct 2018
Hello, It's too bad you didn't like the atmosphere of our hotel. However, we hope you enjoyed the staff and services you were offered (bar, restaurant, etc). Best regards,

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Tired rooms in need of some refreshment
The rooms are a little tired and some minor repairs need to be done. Many of the staff do not speak English and I felt that some of the staff had anti-English feeling's.
Stayed 5 nights in Jun 2018

10/10 Excellent

martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY NICE STAFF VERY HELPFUL
Stayed 1 night in Jun 2018

6/10 Okay

Blair

Liked: Property conditions & facilities, room comfort
Good value
WiFi non existent, however, expected for price paid. Good value all round.
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel far from city. Perfect if you have a car. Clean and good for the price
Stayed 1 night in Apr 2018
Response from Madhu, receptionist on 8 May 2018
Thank you for your comment. Looking forward to seeing you again!

4/10 Poor

Mary

Disliked: Cleanliness, property conditions & facilities
Smelly room.
We were supposed to be in a nom smoking room and it reaked of tobacco. We decided at breakfast to check out a day early because of it and they said it was too late for a refund.

6/10 Okay

Solange

Liked: Cleanliness, property conditions & facilities, room comfort
Ok hotel
OK hotel for one night but very far away from town. It was also very noisy although I may just have been unlucky to have people running up and down the corridors and banging doors all evening.

6/10 Okay

Nelly, London

Disliked: Property conditions & facilities
Ok for 1 night
The hotel was in a commercial area-1 needs a car. We stayed for 1 night so it was ok.Initially the receptionist gave us 2 single beds despite the room was with a double bed,but then was kind enough to change it with a double bed. The room was quite small,but ok for a night. We were on the ground floor where the people from neighbour rooms were making noise in the corridor and the corridor looked like a maze. Otherwise,overall-all was fine for a 2 star hotel.
Stayed 1 night in Mar 2018

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stop over hotel
Great hotel to stay in if you have just arrived at the port of Caen/Ouistreham on the late ferry and don't want to drive off into the night. Easy to find and a very pleasent receptionist on arrival who made things easy. The Hotel was in festive mode the entrance was welcoming and clean a small bar to one side. Lots of parking. The hotel on the whole is a bit dated but quirky but made no difference to our stay. the rooms were very clean ,warm and comfortable. Good hot showers and breakfast in the morning for an extra 8euros was adequate. On ther whole a good bargain hotel to stay at for the night.
Stayed 1 night in Dec 2017

4/10 Poor

Patrick

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Cheap but not cheerful
Reception staff fantastic and helpful ..room in need of a desperate lick of paint ..and almost retro 70s
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A basic, but pleasant and comfortable hotel in good location.
Stayed 1 night in Oct 2017

10/10 Excellent

Gordon, Liverpool

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Easy to find - loads of parking. Rooms are great - we also had a very nice meal at the restaurant. 20 minures from ferry and 15 minutes from centre.
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly reception staff,good sized clean warm room, and a good breakfast.

4/10 Poor

SF, Birmingham

Disliked: Property conditions & facilities, room comfort
Very disappointing hotel
This hotel is economical if there are two sharing a room but not worth the money when paying full price. English is very much a second language on reception. The rooms are very basic and the corridor to your room is normally what would be in the basement with beds hidden behind curtains etc. Lights are on a system where they go on as you walk through the corridor and turn off immediately you are past a light. The room was quite cool - cold on arrival - because the window was open. Next day the room was again cold when I went back to it because again the window had been left open for some reason. There was a double bed but only 3 pillows. Floor not carpeted. The only good point was the breakfast. I chose to stay there because I had had breakfast last year but not stayed. I had made a reservation for a meal on the Thursday night - they couldn't find the reservation - eventually they discovered a request for information about the menu but we had been in touch since then to make a reservation. The second room was a twin room - this was not what had been booked. Expedia checked this the night before I went to France and told me it was all ok. Basic is the only word I could use.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok for one night
One night before catching ferry. No night porter.had to leave by side entrance 0630. Rooms look as they have all been revamped corridor terrible .restaurant very good food but half the published menu not available. Staff good