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Reviews of Torre De Cali Plaza Hotel

3.5 out of 5
Torre De Cali Plaza Hotel
Av. de las Americas 18 N 26, Cali, Valle del Cauca

Reviews

7.8

Good

Rating 10 - Excellent. 278 out of 731 reviews" "
Rating 8 - Good. 234 out of 731 reviews" "
Rating 6 - Okay. 122 out of 731 reviews" "
Rating 4 - Poor. 53 out of 731 reviews" "
Rating 2 - Terrible. 44 out of 731 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

MAYKEL HERNANDEZ

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 8 nights in Feb 2024
Response from HTC 023 on 15 Apr 2024
Maykel: Muchas gracias por tu opinion! Nos encanta saber que cumplimos tus expectativas! Te esperamos en tu próximo viaje a CaliSaludosEnrique VillaGerente

6/10 Okay

Tigran

Liked: Cleanliness
The problem was that management cheated on the rooms that I ordered. Instead of two double rooms they gave me two double bed rooms. The rest was fine. Cleaning services were excellent. Always on time and clean.
Stayed 4 nights in Mar 2024
Response from HTC 022 on 2 Apr 2024
Dear Mr TigranWe apologize for the misunderstanding with your reservation, but we are happy to hear that overall youve had a good experience!Thank you for choosing us!Best regardsEnrique VillaGral Manager

8/10 Good

Dalmarie

Travelled with family
Liked: Staff & service
Disliked: Amenities
The view was amazing, and the staff was very helpful.
Stayed 11 nights in Feb 2024
Response from HTC 023 on 2 Apr 2024
Dear Mrs DalmarieWe are happy to hear that youve enjoyed your stay with us!Thank you for letting us know!Best regardsEnrique VillaGral Manager

10/10 Excellent

Joshua

Stayed 3 nights in Feb 2024
Response from HTC 023 on 2 Apr 2024
Dear Mr JoshuaThank you for your opinion. We are happy to hear that we did a good job as a team!Hope to see you soon, back in Cali.Best regardsEnrique VillaGral Manager

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just older than most of the 4 star hotels i stayed at and had issues with the toilet. Carpet was ripped and windows were not clean
Response from HTC 022 on 20 Feb 2024
Dear Mr David:We are sorry to hear that we couldnt meet your expectations. We are in process to update some of our older floors but you can ask next time for a Premier room which dont have carpet.Best regardsEnrique VillaManager

8/10 Good

Marty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Dec 2023

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Very spacious rooms
Stayed 1 night in Dec 2023

4/10 Poor

Doly

Stayed 1 night in Nov 2023

10/10 Excellent

LINDA P

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023

6/10 Okay

Panseob

Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from HTC 018 on 1 Nov 2023
Dear Mr. PanseobWe regret no havoing met 100% your expectations during your recent stay with us.Hopefully next time in Cali, we will have the chance to have you with us.Best regardsEnrique VillaGral Manager

6/10 Okay

Deybi

Liked: Staff & service
Rooms need to be updated
Stayed 3 nights in Oct 2023
Response from HTC 019 on 1 Nov 2023
Dear Mrs Deiby:We are currently updating our rooms. In fact, we can offer you, for your next visit to Cali, our Executive or Premier rooms, which have been fully remodeled. Those are located on the 15th, 16th, 19th, and 20th floors.Thank you very much for your comments and for staying with us.Best regardsEnrique VillaGral Manager

6/10 Okay

Chad

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Outdated but very nice staff
Stayed 5 nights in Sep 2023
Response from HTC 018 on 11 Sept 2023
Dear Mr CharWe are happy to hear that our staff did a good job! For your next trip to Cali, I would suggest you to reserve a Premiere room. Those are the most updated ones. Thanks again for your comments and best regardsEnrique VillaGeneral Manager

10/10 Excellent

JOHN, ORLANDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great views, great service, great price!
Response from HTC 016 on 5 Sept 2023
John:Thank you very much for your comments! We are happy to hear that you had a pleasant stay with us! We hope to see you soon back in Cali!Best regardsEnrique VillaGeneral Manager

10/10 Excellent

JOHN, ORLANDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and I have stayed there many times over the last 10 years. Amazing Customer Service and definitely wanted to mention that uno de los buttones se llama Orlando was a great help!
Stayed 1 night in Sep 2023
Response from HTC 017 on 5 Sept 2023
Thank you John! We are very proud to have had you with us for the last ten years. Of course, we will let orlando know your comment.Best regardsEnrique VillaGeneral Manager

10/10 Excellent

Marty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 10 nights in Aug 2023
Response from HTC 013 on 23 Aug 2023
Dera Mrs. MartyThank you very much for your comment. We hope to see you soon in Cali!Best regardsEnrique Villa

10/10 Excellent

ARTURO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and kind , the lady at the dining room was super nice and friendly and she is very kind her name is ESTER lovely lady I will go back there again.
Stayed 4 nights in Aug 2023
Response from HTC 007 on 17 Aug 2023
Dear Arturo:Thnk you for your comments! We are really happy to hear that Esther and all the team did a enjoyable stay for you!We hope to see you again in Cali!Best regards, Enrique Villa

6/10 Okay

Rosa

Travelled with family
The area around the hotel it's really noisy. Not to clean. Good thing is the food. Very tasty.
Stayed 1 night in Aug 2023
Response from HTC 008 on 17 Aug 2023
Dear RosaThank you very much for your comments. We are working with the local authorities and neighboors to improve the area. It is also good to hear that you liked the food !Best regardsEnrique Villa

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from HTC 009 on 17 Aug 2023
FelipeWe are glad that you liked our hotel and we hope to see you soon back!RegardsEnrique

10/10 Excellent

INTA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from HTC 010 on 17 Aug 2023
Thank you for your opinion.Best regardsEnrique Villa

8/10 Good

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nada
Stayed 7 nights in Aug 2023
Response from HTC 007 on 8 Aug 2023
Estimada Ana: Muchas gracias por su calificación y esperamos verla nuevamente en nuestro hotel en futuros viajes a Cali.Cordial SaludoEnrique Villa

8/10 Good

Francisco Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from HTC 008 on 8 Aug 2023
Don Francisco: Nos alegra mucho ahber podido cumplir sus espectativas de alojamiento en Cali. Esperamos verlo nuevamente en un futuro cercanos.SaludosEnrique Villa

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from HTC 011 on 17 Aug 2023
Ana buenas tardesGracias por su calificación. Esperamos volverla a tener con nosotros en su próxima visita a Cali.SaludosEnrique Villa

10/10 Excellent

John

Liked: Amenities
Roof top restaurant and atmosphere
Stayed 2 nights in Jul 2023
Response from HTC 009 on 8 Aug 2023
John: Thank you very much for your comment about the roof top. We will transmit your message to the administrator of the Bar (it is not operated by the Hotel).Hope to see you in your next trip to CaliBest regardsEnrique

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Very inexpensive
Stayed 1 night in Jul 2023
Response from HTC 001 on 2 Aug 2023
Thank you very much for your comments which are vey important to us. We hope to see you soon in one of our hotels in Cali, Bogotá or Pereira.Best RegardsEnrique Villa

2/10 Terrible

zulma andrea

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing the staff was horrible. They made me wait. Three hours outside didn’t let me in. I will never stay there again.
Stayed 3 nights in Jul 2023
Response from HTC 002 on 2 Aug 2023
Dear Mrs Zulma Andrea: We are really sorry to hear that you felt uncomfortable during your stay with us. We suggest you for next occasions, to leave at the front desk a credit card or to pre-paid your consumptions. Eventough you mentined that you wont come back, I will like to invite you and give us a new chance! Best RegardsEnrique Villa

4/10 Poor

Elizabeth

Stayed 1 night in Jul 2023
Response from HTC 004 on 2 Aug 2023
Dear Mrs Elizabeth:We apologize for the inconviniences that apparently you had during your stay with us. I would love to hear all your comments. feel free to right us.Best regardsEnrique Villa General Manager

10/10 Excellent

Edgardo

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay for its affordable prices, good treatment from the staff.
Stayed 1 night in Jun 2023
Response from HTC 003 on 2 Aug 2023
Dear Mr. Egardo:Thank you very much for your comments! We work hard to make our guests feel happy with us! I will share your opinion about our staff with all of them.Hope to see you soon back in Cali!Enrique Villa

10/10 Excellent

INTA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from HTC 005 on 2 Aug 2023
Muchas gracias por su calificación! Nos da muchoo gusto haber cumplido sus expectativas de servicio y esperamos verlo nuevamente, en este, su hotel en Cali.Enrique Villa

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Mariam Faciolince T. Dir Exp y Servicio al Cliente on 26 May 2023
Dear guest,Thank you for your rating.Cordially,Mariam Faciolince TéllezExperience and Customer Service Director

10/10 Excellent

GERARDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, nice hotel, thank you
Stayed 1 night in May 2023
Response from Mariam Faciolince T. Dir Exp y Servicio al Cliente on 23 May 2023
Dear guest,Thank you for your rating.Cordially,Mariam Faciolince TéllezExperience and Customer Service DirectorDear guest,Thank you for your rating.Cordially,Mariam Faciolince TéllezExperience and Customer Service Director

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2023

2/10 Terrible

Isaura

Stayed 3 nights in Apr 2023
Response from Mariam Faciolince T. Dir Exp y Servicio al Cliente on 23 May 2023
Dear guest,Thank you for your rating.Cordially,Mariam Faciolince TéllezExperience and Customer Service Director

4/10 Poor

Monte

I had a live cockroach on my bed and construction started outside my door at 7am, do I need to say more. The desk staff could not have cared less.
Stayed 1 night in Apr 2023
Response from Mariam Faciolince T. Dir Exp y Servicio al Cliente on 23 May 2023
Dear Monte, Thank you very much for his comment. We are sorry to hear that his stay was not as expected and that he did not receive the response he needed from our team.Your comment will be shared with the areas in charge to be able to take your word and improve these processes.Cordially,Mariam Faciolince TellezDirector of Experience and Customer Service

10/10 Excellent

NELSON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ALL STAFF FRIENDLY
Stayed 8 nights in Mar 2023
Response from Mariam Faciolince T. Dir Exp y Servicio al Cliente on 23 May 2023
Dear guest,Thank you for your rating.Cordially,Mariam Faciolince TéllezExperience and Customer Service Director

6/10 Okay

Hernando, miami

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Cleanliness appearance and excellent customer service of the staff
Stayed 1 night in Mar 2023
Response from Mariam Faciolince T. Dir Exp y Servicio al Cliente on 23 May 2023
Dear guest,Thank you for your rating.Cordially,Mariam Faciolince TéllezExperience and Customer Service Director

8/10 Good

MAYKEL HERNANDEZ

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
every thing good
Stayed 13 nights in Mar 2023
Response from Mariam Faciolince T. Dir Exp y Servicio al Cliente on 23 May 2023
Dear guest,Thank you for your rating.Cordially,Mariam Faciolince TéllezExperience and Customer Service Director

10/10 Excellent

Rosemarie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely polite and resourceful. My room was clean, comfortable and had a great view of the city. My driver gave me a tour of certain prominent buildings and he told me on the 42nd floor was a beautiful view of the city, good music, food, and drinks.
Stayed 3 nights in Mar 2023
Response from Mariam Faciolince T. Dir Exp y Servicio al Cliente on 23 May 2023
Dear Rosemarie, Thank you very much for taking the time to evaluate us, we are waiting for you in your next visit to Cali in this your home.Best regards,Mariam Faciolince TéllezExperience and Customer Service Director

6/10 Okay

Patricia

Liked: Cleanliness, staff & service
Nice view
It’s a nice hotel but Needs to be updated. Carpet should be removed from room, it’s too stuffy
Stayed 1 night in Feb 2023
Response from Mariam Faciolince T. Dir Exp y Servicio al Cliente on 23 May 2023
Dear guest,Thank you for your rating.Cordially,Mariam Faciolince TéllezExperience and Customer Service Director

4/10 Poor

MARIA

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
This building is a city landmark but the hotel runs short of our expectations as such. Our room A/C wasn't working properly, the TV had no signal, the safe didn't work, bathroom sink had no hot water. The elevator system was pretty much like a maze. To get to rooftop restaurant you have to walk up 2 sets of stairs. The staff was very friendly and helpful. We went to the rooftop restaurant and the waitress was doing everything by herself: sitting customers, taking their orders, bringing orders to the tables, closing accounts and even cleaning up the tables...and she ALWAYS had a smile in her face, she was the highlight of our stay at the hotel. The breakfast is not included in your stay, I even think they charge you for a cup of coffee. The bed was comfortable! Overall was disappointing for such big and famous hotel. The staff definitely made a diference for us!
Stayed 3 nights in Feb 2023
Response from Mariam Faciolince T. Dir Exp y Servicio al Cliente on 23 May 2023
Dear Maria,We sincerely thank you for the time spent to share your comments, we assure you that we will attend your valuable suggestions to make your next visit a better experience.Cordially.Mariam Faciolince TéllezExperience and Customer Service Director

10/10 Excellent

ERICK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked staying here. Breakfast was great and dinner awesome
Stayed 3 nights in Feb 2023
Response from Mariam Faciolince T. Dir Exp y Servicio al Cliente on 23 May 2023
Dear guest,Thank you for your rating.Cordially,Mariam Faciolince TéllezExperience and Customer Service Director

10/10 Excellent

Cindy

Stayed 5 nights in Feb 2023
Response from Mariam Faciolince T. Dir Exp y Servicio al Cliente on 23 May 2023
Dear guest,Thank you for your rating.Cordially,Mariam Faciolince TéllezExperience and Customer Service Director

10/10 Excellent

Leyda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Mariam Faciolince T. Dir Exp y Servicio al Cliente on 23 May 2023
Dear guest,Thank you for your rating.Cordially,Mariam Faciolince TéllezExperience and Customer Service Director

10/10 Excellent

Guadalupe

Stayed 3 nights in Jan 2023
Response from Mariam Faciolince T. Dir Exp y Servicio al Cliente on 23 May 2023
Dear guest,Thank you for your rating.Cordially,Mariam Faciolince TéllezExperience and Customer Service Director

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything as great!
Stayed 1 night in Jan 2023
Response from Mariam Faciolince T. Dir Exp y Servicio al Cliente on 23 May 2023
Dear guest,Thank you for your rating.Cordially,Mariam Faciolince TéllezExperience and Customer Service Director

8/10 Good

Yvonne

Liked: Cleanliness, staff & service
Like the staff is very professional and Nice. The hotel needs ais to old and need upgrade. . Need a sport bar.
Response from Mariam Faciolince T. Dir Exp y Servicio al Cliente on 23 May 2023
Dear guest,Thank you for your rating.Cordially,Mariam Faciolince TéllezExperience and Customer Service Director

8/10 Good

Humberto

6/10 Okay

Eswin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Mariam Faciolince T. Dir Exp y Servicio al Cliente on 23 May 2023
Dear guest,Thank you for your rating.Cordially,Mariam Faciolince TéllezExperience and Customer Service Director

8/10 Good

Jorge

Liked: Cleanliness, staff & service, room comfort
It was good 👍
Stayed 3 nights in Nov 2022
Response from Mariam Faciolince T. Dir Exp y Servicio al Cliente on 23 May 2023
Dear guest,Thank you for your rating.Cordially,Mariam Faciolince TéllezExperience and Customer Service DirectorDear guest,Thank you for your rating.Cordially,Mariam Faciolince TéllezExperience and Customer Service Director

2/10 Terrible

Jose

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Needs renovation
Stayed 3 nights in Oct 2022
Response from Mariam Faciolince T. Dir Exp y Servicio al Cliente on 23 May 2023
Dear guest,Thank you for your rating.Cordially,Mariam Faciolince TéllezExperience and Customer Service Director

6/10 Okay

Reynaldo

Stayed 4 nights in Nov 2022
Response from Mariam Faciolince T. Dir Exp y Servicio al Cliente on 23 May 2023
Dear guest,Thank you for your rating.Cordially,Mariam Faciolince TéllezExperience and Customer Service Director