Aerial view

Reviews of Villa Termal Monchique - Hotel Termal by Unlock Hotels

3 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 10 out of 37 reviews" "
Rating 8 - Good. 12 out of 37 reviews" "
Rating 6 - Okay. 7 out of 37 reviews" "
Rating 4 - Poor. 4 out of 37 reviews" "
Rating 2 - Terrible. 4 out of 37 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place could be an absolute hidden gem but the hotel company really needs to buck its ideas up, not quite sure how it managed a 4 star rating. Our room was clean, tidy & a good size but the bed frame was in dire need of mending, it creaked with the slightest movement - didn't provide a good night's sleep! The main corridors & staircase areas were not cleaned once during our 5 day stay. The Restaurant 1692 wasn't good. First night we ate there, there was hardly anything available from the menu - I ended up having a starter as my main meal. We also ate there on our last night, purely for convenience, & my husband ordered the duck breast with rice, it came presented as if it had just been microwaved & tipped out from the carton to the plate, not a good look! The pool area is lovely, but why the gardeners are contracted to work during pool opening times using their petrol machinery is beyond me.
Stayed 5 nights in Oct 2022

2/10 Terrible

Saed

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel
It was worse hotel i seen in whole of my life . We don't have access to wifi because they said it's possible only in lobby.also we stayed here 2 days and they just gave 3 shampoo and 2 bottles waters for 2 day ,and they don't charge it for second day. Further near the hear has factory and it's so noisy .This hotel have some buildings but they have one reservation so all of the guests confused and lost .
Stayed 2 nights in Jul 2022

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Staff were excellent and breakfast was super! We kept extending our stay. Very pleased.
Stayed 1 night in Sep 2021

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing breakfast and staff
Freshly squeezed orange juice from groves in a nearby town, great rolls, and friendly service mark the excellent breakfast. The room is nice and very clean. The staff are very friendly and parking is free and conveniently located
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020
Response from The Management on 27 Sept 2020
Dear Guest, Thank you for your evaluation.

4/10 Poor

Martyna, London

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very nice swimming pool however the restaurant was overpriced for the food quality you get. The room was very dated, on top of the when you take the shower water is all over the bathroom. I don’t think we will stay there again.
Stayed 3 nights in Aug 2020
Response from The Management on 27 Sept 2020
Dear Martyna, On behalf of the entire Team we would like to thank your evaluation regarding your recent stay. Our aim is always provide an excellent service and meet our guest’s expectations. It will be a pleasure to welcome you back in our property to change your opinion and provide you memorable moments. Best regards,

2/10 Terrible

Shania

Travelled with group
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2019
Response from The Management on 27 Sept 2020
Dear Shania, On behalf of the entire Team we would like to thank your evaluation regarding your recent stay. Our aim is always provide an excellent service and meet our guest’s expectations. It will be a pleasure to welcome you back in our property to change your opinion and provide you memorable moments. Best regards, The Management

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole complex is undergoing a face lift without affecting the overall character of the area. This is a beautiful location with excellent facilities. We have stayed here 4 times now and each time we fall in love with it. Located on the site of a Roman spa village it has a unique atmosphere. The staff are friendly and helpful and the accommodation is clean, comfortable and spacious. The restaurant was in a temporary location due to work being carried out but the food was still first class and the room was bright and comfortable. Due to the ongoing works we were lucky enough to get a free upgrade to a room with a balcony overlooking the whole valley. An unforgettable experience.
Stayed 4 nights in Mar 2019
Response from The Management on 27 Sept 2020
Dear Guest, On behalf of the entire Team we would like to thank your feedback regarding your recent stay at Villa Termal Caldas de Monchique. We are delighted to know we succeeded in meeting your holiday expectations and contributed to a fantastic experience! Your opinion is truly important to our Team in order to improve each day the excellent service that we want to provide. It will be a pleasure to welcome you and your family back in our property to continue to provide you memorable moments. Best regards,

8/10 Good

Dorte

Stayed 1 night in Aug 2022
Response from Rui Coelho on 8 Oct 2022
Dear guest, Thank you for sharing your experience at Villa Termal. Best Regards

10/10 Excellent

Carina do Rosário

Stayed 1 night in Jul 2022

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Hotel Fantasma. Sem serviço receção no local, sem rede de telemóvel e sem WiFi. Cama antiga de placa de madeira.
Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A minha estadia foi muito agradável. Queria natureza e tranquiladade.Aconcelho o sítio sem dúvida!
Stayed 2 nights in May 2022

8/10 Good

Richard

Liked: Property conditions & facilities, room comfort
Hotel in Caldas de Monchique
Sehr schönes Apartment erhalten. Guter Ausgangspunkt für Wanderungen in der Serra de Monchique. Frühstück sehr gut und reichlich.
Stayed 3 nights in Apr 2022

10/10 Excellent

Kenneth

Stayed 1 night in Nov 2021

6/10 Okay

Arjan

Liked: Cleanliness, staff & service
Redelijk
Stayed 2 nights in Oct 2021

8/10 Good

Cristina Rodriguez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encanto el interior del hotel y el entorno rural exterior junto con la maravillosa piscina
Stayed 1 night in Sep 2021

4/10 Poor

Tiago

Disliked: Staff & service, property conditions & facilities, room comfort
Desapontamento
O check in não é no hotel e não fomos avisados pelo q tivemos de voltar atrás. Marcaram hora para o pequeno almoço no momento de fecho do mesmo. A entrada do hotel é nas traseiras das águas de Monchique num beco cheio de paletes. Muito desagradável..
Stayed 2 nights in Aug 2021

4/10 Poor

Fab

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel vétuste, mauvais rapport qualité prix.
Rien à voir avec les photos du site. Ça pourrait être bien mais c’est vétuste est mal entretenu. Bref il y a d’autres hôtels à Monchique qui sont mieux pour le même prix
Stayed 1 night in Aug 2021

10/10 Excellent

Virginie

Stayed 1 night in Aug 2021

8/10 Good

Alberto

Travelled with family
Liked: Room comfort
Stayed 3 nights in Aug 2021

6/10 Okay

João Paulo

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Bom sítio com muito para melhorar, precisa de mais
Stayed 7 nights in Jul 2021

8/10 Good

Sofia

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

6/10 Okay

Emmanuel

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
hotel qui a vecu petit dej tres moyen abords piteux etat chambre confortable et correct pour le prix 68 euros ca vaut pas plus hotel qui n a plus de moyens certainement la crise du COVID
Stayed 1 night in Jul 2021

6/10 Okay

eugenia

Travelled with group
Stayed 3 nights in Jul 2021

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal para descansar
El sitio es genial, la mejor relación calidad-precio, ideal para descansar y desconectar de todo, muy cerca de Portimao y Lagos, dos ciudades maravillosas.
Stayed 3 nights in Jun 2021
Response from Helder Meneses on 23 Jun 2021
Estimado Huésped, estamos muy agradecidos por su confianza y comentario. Estaremos encantados de recibirle nuevamente. Saludos cordiales Helder Meneses Director de Hotel e Brand VTM

8/10 Good

Vera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Localização, pessoal,higienização e hotel fantástico. Simpatia do staff e bastante atenciosos para conosco. Ficamos com pena da nao utilização do spa uma vez que no ato de check in nos foi informado que estaria indisponível e na realidade estaria operacional e por marcação, algo que já nao conseguimos usufruir. De forma geral recomendamos 😊 até uma próxima.
Stayed 2 nights in May 2021

10/10 Excellent

Rui Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A estadia foi muito boa um sitio magnífico para descansar. As condições de higiene fantásticas tudo como manda a DGS
Stayed 2 nights in Sep 2020
Response from A Direção on 27 Sept 2020
EStimado Rui Miguel, Agradecemos a sua avaliação. A sua opinião é de extrema importância para que possamos melhorar dia após dia o excelente serviço que pretendemos prestar. Iremos partilhar o seu feedback com a Equipa, são palavras como as suas que fazem com que mantenhamos o foco da Excelência. Será um prazer voltar a recebê-lo na nossa propriedade para continuar a desfrutar de memoráveis momentos. Melhores cumprimentos,

8/10 Good

Luís

Liked: Cleanliness, staff & service
Bom
Stayed 2 nights in Aug 2020
Response from A Direção on 27 Sept 2020
Estimado Luis, Agradecemos a sua avaliação.A sua opinião é de extrema importância para que possamos melhorar dia após dia o excelente serviço que pretendemos prestar. palavras como as suas que fazem com que mantenhamos o foco da Excelência. Será um prazer voltar a recebê-lo na nossa propriedade para continuar a desfrutar de memoráveis momentos. Melhores cumprimentos,

4/10 Poor

Verified traveller

Stayed 8 nights in Aug 2020
Response from The Management on 27 Sept 2020
Dear Guest, On behalf of the entire Team we would like to thank your evaluation regarding your recent stay. Our aim is always provide an excellent service and meet our guest’s expectations. It will be a pleasure to welcome you back in our property to change your opinion and provide you memorable moments. Best regards,

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Schöner alter Kurort in den Bergen
Die Lokalisation ist wirklich sehr schön. Aber das Hotel kann nicht ganz überzeugen. Die Zufahrt erfolgt über einen Fabrikhof, vorbei an LKWs. Im Hotel selber ist keinerlei Personal, man muss 5 Minuten zu Fuß zur Rezeption des Hotels Central gehen. Das Zimmer ist klein. Der Spabereich war wegen Corona geschlossen. Sehr schön ist aber der Außenpool.
Stayed 1 night in Aug 2020
Response from The Management on 27 Sept 2020
Dear Guest, On behalf of the entire Team we would like to thank your evaluation regarding your recent stay. Our aim is always provide an excellent service and meet our guest’s expectations. It will be a pleasure to welcome you back in our property to change your opinion and provide you memorable moments. Best regards,

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Avaliação em tempos de pandemia
Hotel bem situado com agradável ambiente. Quarto confortável, com limpeza diária. Hotel tipicamente familiar, pelo que relaxar na piscina se torna difícil, principalmente em situação de pandemia. Pequeno almoço tipo buffet, onde se pede aos empregados que nos sirvam a comida, sendo que poderia ser melhor organizado (pôr pelo menos 2 pessoas a servir sempre, o que não acontecia com frequência). Termas adjacentes com optimas condições.
Stayed 7 nights in Jul 2020
Response from A Direção on 27 Sept 2020
Estimado cliente, Em nome de toda a equipa agradecemos o seu feedback em relação à sua mais recente estadia. O nosso objectivo é prestar um serviço de excelência e exceder as expectativas dos nossos clientes. A sua opinião é de extrema importância para a nossa equipa para que possamos melhorar o serviço da experiência que pretendemos prestar. Tivemos em conta todo o seu feedback e partilhámos pela equipa responsavel para que todos os clientes possam ter a Estada tranquila e genuinamente tipica da Villa Termal. Será um prazer voltar a recebê-lo no nosso Hotel e mudar a sua opinião para que possa desfrutar de excelentes momentos. Melhores cumprimentos,

6/10 Okay

FRANCO

Liked: Cleanliness
Stayed 7 nights in Jul 2020
Response from The Management on 27 Sept 2020
Dear Guest, On behalf of the entire Team we would like to thank your evaluation regarding your recent stay. Our aim is always provide an excellent service and meet our guest’s expectations. It will be a pleasure to welcome you back in our property to change your opinion and provide you memorable moments. Best regards,

10/10 Excellent

SARA DAS DORES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from A Direção on 27 Sept 2020
Estimado cliente, Em nome de toda a equipa agradecemos o seu feedback em relação à sua mais recente estadia. O nosso objectivo é prestar um serviço de excelência e exceder as expectativas dos nossos clientes. A sua opinião é de extrema importância para a nossa equipa para que possamos melhorar o serviço da experiência que pretendemos prestar. Tivemos em conta todo o seu feedback e partilhámos pela equipa responsavel para que todos os clientes possam ter a Estada tranquila e genuinamente tipica da Villa Termal. Será um prazer voltar a recebê-lo no nosso Hotelpara que possa desfrutar de excelentes momentos. Melhores cumprimentos,

10/10 Excellent

María Verónica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquilidad
Excelente atención por parte de la recepción, muy buen desayuno, cuarto limpo y espacioso, cama muy cómoda. Recomendable desayunar pronto, por el covid no hay buffet y se forma fila para que te proporcionen el en una bandeja, muy buenos productos para el desayuno y variado. Las piscinas muy agradables, la piscina de los niños (no usamos) se veía con necesidad de reforma. Nos proporcionaron toallas para la piscina. Un lugar para desconectar, muy tranquilo en el medio de un valle rodeado de agradable vegetación (con NOS no teníamos cobertura de teléfono)
Stayed 1 night in Aug 2020

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel calmo e confortável
Hotel bastante agradável, na Vila Termal de Monchique. Serviço excelente, quarto grande e muito confortável, zona bastante calma.
Stayed 1 night in Jul 2020
Response from A Direção on 27 Sept 2020
Estimado cliente, Em nome de toda a equipa agradecemos o seu feedback em relação à sua mais recente estadia. O nosso objectivo é prestar um serviço de excelência e exceder as expectativas dos nossos clientes. A sua opinião é de extrema importância para a nossa equipa para que possamos melhorar o serviço da experiência que pretendemos prestar. Tivemos em conta todo o seu feedback e partilhámos pela equipa responsavel para que todos os clientes possam ter a Estada tranquila e genuinamente tipica da Villa Termal. Será um prazer voltar a recebê-lo no nosso Hotel para que possa desfrutar de excelentes momentos. Melhores cumprimentos,

2/10 Terrible

Sylvie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une arnaque sur internet pas les bonnes photos
Les photos correspondent a l hôtel Central et non l hôtel Termal seules les photos des chambres sont les vraies, le véritable hôtel Termal est face à une usine de mise en bouteille d eau qui fait du bruit , l état est un bâtiment vieux et en mauvaise état qui a les commodites de l ensemble des autres hôtels 4 * , personne n est a l ‘accueil il faut téléphoner et aller à l accueil de l hôtel Central
Stayed 1 night in Aug 2019
Response from The Management on 27 Sept 2020
Cher Sylvie, Au nom de toute l'équipe, nous apprécions vos commentaires. Notre objectif est de fournir un excellent service et dépasser les attentes de nos clients. Nous regrettons la situation que vous avez mentionné, vos commentaires est extrêmement important pour notre équipe afin que nous puissions améliorer le service nous avons l'intention de fournir une bonne Experience. Ce sera un plaisir de vous accueillir à l'hôtel et changer votre avis afin que vous puissiez profiter de grands moments. Sincères salutations, Direccion General

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Kamer is ok, wellness valt tegen
Mooie omgeving met een soort plein. Ons hotel bleek veranderd maar dit was niet doorgegeven waardoor we ergens anders heen moesten rijden. Waren vrij kleine kamers, wel net. Het dagje 'welness' was wel te duur voor wat je kreeg. Een kleine sauna in een ouderwets douchehok en een klein binnen zwembad. Bij de balie nog een verplichte douchemuts voor 3.50 p.p. moeten betalen. 15 euro entree voor een erg oud en nauwelijks onderhouden gebouw. Al met al vonden wij het minder positief dan aangeprezen. Ontbijt was wel goed.
Stayed 2 nights in Jun 2019
Response from The Management on 27 Sept 2020
Dear Guest, On behalf of the entire Team we would like to thank your evaluation regarding your recent stay. Our aim is always provide an excellent service and meet our guest’s expectations. It will be a pleasure to welcome you back in our property to change your opinion and provide you memorable moments. Best regards, The Management