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Reviews of Grand Pyramids Hotel

4 out of 5
Grand Pyramids Hotel
53 Studio Misr Road Mariottia, Giza

Reviews

6.8
Rating 10 - Excellent. 60 out of 287 reviews" "
Rating 8 - Good. 88 out of 287 reviews" "
Rating 6 - Okay. 69 out of 287 reviews" "
Rating 4 - Poor. 35 out of 287 reviews" "
Rating 2 - Terrible. 35 out of 287 reviews" "

7.0/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

6.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

????

Stayed 1 night in Dec 2023

6/10 Okay

Rakan

Stayed 1 night in Dec 2023

10/10 Excellent

????

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Mark

Liked: Staff & service, amenities, property conditions & facilities
The hotel staff take wonderful pride in the property and service. And the hotel is very attractive. Breakfast is excellent. However, it is difficult to evaluate the hotel because the government is building the meteo on Alharam- making it more challenging to walk to the pyramids, or any nearby business.
Stayed 4 nights in Sep 2023

10/10 Excellent

Vanessa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I have no complaints except a very tiny insignificant one that the TV remote didn't work, which made it hard to watch TV because i couldn't change the channel. But that didn't matter to me. I'm only mentioning it because I found it a little funny. The room was more beautiful than advertised. It was nice and quiet and spacious and very comfortable. I loved the balcony. I enjoyed the view from there. The staff was very friendly, which was wonderful. I definitely recommend staying here.
Stayed 4 nights in Mar 2023

4/10 Poor

Mohammad

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not clean, old furniture and very slow response in services
Stayed 2 nights in Mar 2023

4/10 Poor

Hakouna

Travelled with family
Disliked: Amenities, property conditions & facilities
Hot water didn’t work and the hotel is not in a good condition or area
Stayed 1 night in Mar 2023

2/10 Terrible

Abdul

Disliked: Staff & service, amenities, property conditions & facilities
I did pay for the hotel with cash money
Stayed 1 night in Jan 2023

2/10 Terrible

JAMAL

Disliked: Staff & service
تم ارسال الملاحظات

2/10 Terrible

yehia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I just found out that they charged me $187 instead of the price quoted by Expedia, I didn't know
Stayed 2 nights in Aug 2022

6/10 Okay

Elim

Disliked: Cleanliness, amenities, property conditions & facilities
They need to clean the halls and update the entire property. I think need re evaluate its category from 4 stars to 1 star, honestly.
Stayed 2 nights in Aug 2022

8/10 Good

Dilka

Liked: Staff & service
Disliked: Cleanliness
clean was not the best, dust everywhere, blankets were old and dirty when arrived, refrigerator are super old and dirty.
Stayed 7 nights in Mar 2022

8/10 Good

Bassam Hassan

Liked: Staff & service
Disliked: Property conditions & facilities
More attention needed for sheets & towels cleannes
The staff were good and service was great but furniture were old and bed sheets weren’t really clean
Stayed 1 night in Dec 2021

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No spa, needs renovation
Lovely staff, the buildings are in desperate need of renovation and cleaning. Spa closed some years ago
Stayed 1 night in Dec 2021

6/10 Okay

Leslie

Disliked: Property conditions & facilities, room comfort
Not a 4 Star.
If this is a 4 star hotel, I'm Oprah Winfrey. Hotel is in major disrepair other than the lobby and dining area. Most of the staff were nice but some were rude and only cater to Arabic guests. Bed was uncomfortable. I would rate this hotel as 2.5 star which matches the low price I paid.
Stayed 4 nights in Nov 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
This hotel seems like it was good 20 years ago. Carpet and many of the furniture pieces are filthy. (I’ll include pics below). Rolling blackouts. Shower often didn’t work. We changed rooms however and it was fixed. In need of a massive overhaul. Way better options in Giza or Cairo. Would not advise a stay here.
Stayed 3 nights in Sep 2021

8/10 Good

Taha

Liked: Staff & service
Stayed 1 night in Sep 2021

4/10 Poor

Holly

Stayed 1 night in Aug 2021

6/10 Okay

mohamed kamal

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't recommend this hotel to anyone under any reason.
Stayed 2 nights in Jun 2021

6/10 Okay

Peter

Travelled with family
Stayed 1 night in Jun 2021

2/10 Terrible

hossam

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2021

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2020

8/10 Good

Susan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a fine place to stay.
I thought this place was pretty nice. Not too great on the Wifi but everything else seemed ok.
Stayed 4 nights in Jan 2021

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This is the worst hotel I stayed in it in my whole life. They have the most rude staff I ever met. I travel a lot locally and internationally and I stayed at many stars levels hotels and hostels from one star to seven stars and never faced such rude staff. Avoid this hotel and never book in it. You will be throwing your money. You know, throw your money from the window will be much better than staying even for one night in this hotel. Stuff are very rude specially at the reception and the management and the security. All of them they push you in a bad way to get extra money from you which is against the law and against all the norms. Also, they never read comments and special requests from Expedia Chats and they do the complete reverse of that so you pay them extra money. Also, they never reply back to your requests neither by email or phone or call or through Expedia. The hotel has none of the amenities mentioned and they were laughing in a rude way that this is something from the past beautiful history and that we are dreaming, and it is good that they give me a bed to sleep in. Stay in a tent in the street is better than staying with them. One star hotels are much better than that, I dunno how Expedia keeps them around. The only thing is the housekeeping team is not bad. But the hotel, they frightened me and I left the hotel after an hour and they refused to get me back any of my money.
Stayed 1 night in Dec 2020
Response from Mohamed Hamdy on 31 Dec 2020
Kindly be informed that after discus the problem and check what happen and about is correct complain or fake we found this complain is fake because this person have 02 single room 01 room for girl under name Mrs.Hanaa salem and another booking for Mr.Hussein they broke the rules of security as the visiting is forbidden in the room and reception told him this procedure before c/in and he visit her without any marriage documentation so we make a report for him and make c/out without sending him to tourism police so he made this complain so we need from your side to make this guest black list and remove this complain from our page.

10/10 Excellent

Rayan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
It was amazing stay, decent staff
Stayed 1 night in Nov 2020

10/10 Excellent

Rayan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Nov 2020

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

2/10 Terrible

Garry

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2020

2/10 Terrible

Saleh, Usa

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad hotel bad service they will rip you off your money
Stayed 2 nights in Mar 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness
Good locatoin. Helpful staff. Poor quality and really dirty floor in the room. Broken down taps, door handle
Stayed 4 nights in Feb 2020

2/10 Terrible

Tracy, UK

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Several years ago probably a "grand" hotel but now sad, tired and in desperate need of a refurbishment. Expedia need to due more recent due diligence as website pictures did not accurately portray the hotel and its facilities.
Stayed 3 nights in Feb 2020

8/10 Good

Ahmed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

eleanor

Liked: Staff & service
Resting point
The internet didn't work for most of our stay, the floor was stained, we stayed in more than one room and all of them were in the same condition. The bathroom doors were broken. There is a major language barrier if you speak English which also makes things difficult. The staff did there best to accomodate
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
This place was an absolutely filthy hotel. The room carpet was a disgrace and the skirting boards had layers of dust throughout the building. The children’s play area was full of broken and dangerous equipment with workmen’s tools nearby. We were told at the pool only 2 sun beds for 1 room. We asked where our 2 kids were supposed to sit and they shrugged. We’d obviously Booked and paid for 4. Breakfast was clearly what was left from the day before including mashed potatoes for breakfast. Tables were full of crumbs from the previous evening. We got there first in the morning so it wasn’t just people before us. This was a horror show of a hotel. We booked out early even though they refused to refund us.
Stayed 3 nights in Oct 2019

2/10 Terrible

Syed Anwar

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is not even 1 star room bathroom every were broken reception staff really rood room service really bad a/c not working i stayed 9 night without a/c it was really hot toilet flashes not working when I ask to fix no one comes heardley you can't find any stuff there is no gim no sona food is discusting every day same food all Egyptian food i had a very bad experience in my life please remove your system this hotel i want my many refund only out side looking nice inside really really bad conditions shour is not working properly i can't explain how bed hotel is & there service
Stayed 9 nights in Jul 2019

4/10 Poor

Shamsul

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jul 2019

2/10 Terrible

Mohamed

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disapointing staff.was accused of stealing a towel at check out
Stayed 8 nights in Jul 2019

6/10 Okay

Moe, Calgary, Alberta, Canada

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities
The property designed to be the best from location and construction point of view. Staff might needed to be better selected or trained on how to work in tourism industry. The facility have all what a tourist may need during the vacation time, however staff are not willing to make things happen and respond to guest needs.
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Stayed 5 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was located near the pyramids. The amenities were very nice and comfortable. The breakfast was very nice. It was definitely an excellent weekend.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Staff & service
The proparty is old stile and very good but , unfortunately there is no maintenance and outside is very dusty and noisy.
Stayed 8 nights in May 2019

2/10 Terrible

Ekaterina

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It is most terrible experience , I left hotel after one night !!! It is terrible dirty place in all Giza !
Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bod food and bad staff in restaurant bad quantity of food . I reached to restaurant at /9 pm I found no food .
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Friendly staff and clean hotel. Highly recommended
Stayed 14 nights in Dec 2018

2/10 Terrible

Ahmad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel in the world
Dirty bedsheets, very old rooms, damage a/c and refrigerator, bad staff attitude, the reception guy he want to let me pay 15$ extra because my czn visit me in the room and he talk with bad words because I didn’t give him a tip , hope to remove the hotel from the app
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
Depends on the geast, it is cheap, not bad, but need renovations
Stayed 2 nights in Jul 2018

6/10 Okay

Kamal, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing nearby. Canal across the hotel disgusting
Washrooms had no toilet paper. Rooms have no Wi-Fi (Only in lobby). Very basic hotel. Same old breakfast every day. Absolutely no change in menu. No smiles on any faces except the odd ones out. Poor location and no shops or restaurants nearby. The canal facing the hotel is ugly.
Stayed 3 nights in Apr 2018