GUEST REVIEWS
Expedia Guest Rating
of guests recommend
TripAdvisor Traveller Rating
TripAdvisor provides an assessment of hotel quality based on more than 40 million reviews & opinions from real travellers. The traveller rating represents an average of individual ratings for this hotel.
See all #### TripAdvisor ReviewsRooms & Rates
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One Bedroom Apartment - No Daily Service
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Two Bedroom Apartment - No Daily Service
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2 Bedroom Deluxe APT - No Daily Service
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Hotel Policies & Fees
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
Property Amenities
Rooms
Apartment-style guestrooms at The lakes Cairns Resort and Spa offer a range of home-style amenities in the bedrooms and separate living and dining areas. All have full kitchens with refrigerators and European-designed ovens, cooktops, and microwaves. Coffee and tea makers are included, and grocery supplies are available in the resort store at reception. Floors are tiled, and furnishings are of natural timbers, and woven grasses and rattan, with tropical colors and designs.
Room Amenities
Dining
Rambutan Bistro - Situated in the Monduran building, the bistro serves breakfast, lunch, and dinner. Continental and hot and cold buffet breakfasts are served from early to mid-morning. A light lunch menu may include burgers, sandwiches, salads, and pastas, and dinner from early evening includes a salad buffet.
Lime Bar - An alfresco bar, with a selection of beers, wines, and other beverages, the bar also has a light menu that may include potato wedges, nachos, and burgers. The bar is open from late morning, daily, and is located in the Monduran building.
Recreation
Spa
REDS Day Spa offers individual rooms for massage and other treatments, with a Vichy shower wet room, and male and female change rooms. The Spa is located atop the stairs in the lobby, above reception. Click the link(s) below for more details.
Hydro Wrap (60 minutes): A light exfoliation prepares the skin for a hydrating thermal wrap, enhanced with personalized aromatherapy oils. The aloe-based treatment wrap is followed by a Vichy shower. Application of Dermalogica body moisturizer rehydrates the skin.
Relaxation Massage (60 minutes): Light to medium pressure, a gentle massage to relax the mind and body and release aches and pains.
Revitalizing Facial (90 minutes): Combined vitamin and hydroxy acid exfoliation, energizing massage to release tensions, and Dermalogica's contour masque effectively firms and smoothes the skin.
Body Exfoliation (30 minutes): An exfoliating scrub infused with aromatherapy oils smoothes the skin, releases stress from the muscles, and relaxes the senses. A Vichy shower cleanses and rejuvenates, and Dermalogica moisturizer is applied.
Back, Neck, and Shoulders (30 minutes): A tailored massage using a relaxing technique to stretch out and release all tensions in the back, neck, and shoulders.
Marine Mud Wrap (60 minutes): A seaweed and mineral mud poultice to detoxify, exfoliate, and nourish the skin, sealed in a warm wrap. Also infused with botanical extracts and fruit enzymes to smooth and soften, the wrap is followed by a Vichy shower and completed with a Dermalogica moisturizer.
Mens Back Treatment (30 minutes): A deep cleansing scrub and extraction, clears the skin of impurities, then a masque under steam, and massage complete the treatment.
Purely Body Package (2 hours): Commences with a body wrap, followed by a Vichy shower, relaxation massage, and scalp massage.
REDS Day Spa treatments are based on healthy principles for relaxation, and include signature therapies including Purely Body Treatment package, incorporating skin wrap, Vichy shower, and scalp and body massages.
REDS Spa uses Dermalogica skin care products.
Verified Reviews: All guest reviews are verified as submitted by our customers and reflect their stay at The Lakes Cairns Resort & Spa
of guests recommend
out of 45 reviews
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Showing 1 - 10 results (of 45) · See more The Lakes Cairns Resort & Spa reviews
“Shocking Service”
We stayed here 6yrs ago, and loved it, so we knew when we went back we would stay here, well never again! The room we were given was very poor, the veranda was so small you couldn't sit out there and our view was a huge pile of dried grass. So after the first night I rang the reception to ask if we could change room, I have never done that before and will never do it again, they treated me like an offender of a crime and said they would get right back to me, 5.5hrs later and I had to call them twice they finally gave me an answer (so half of the first day waiting for them?!, not impressed) and we got given a room on the ground, which was dark and the view was a concrete wall! Then it got worse, the air con (both units in apt) did not work, so we had to approach reception, (we put up with it for 2 days but 34 degrees was too hot) she asked for the room number, and her comeback was, 'You were the people that changed rooms!' I advised her the air con was not working and she said she would get maintenance to have a look, I asked for an approx time as we wanted to go out, and she could not give one?! (Well pick up the phone and make an effort?!) Fortunately the man turned up within 30mins and he was fantastic, both machines were broken and he had them fixed for us within 24hrs, he provided the best service! I hope that next time the management here go on holiday they receive the service they provide to give them an understanding on customer service!
“Friendly and clean”
Friendly service. Very clean.
“Would certainly go back - great pools”
This is a very worthwhile holiday destination. The pools were outstanding. Good facilities including bbq's, tennis and outdoor seating, but the pools are the highlight. Good size, plenty of interesting features and well maintained. The reception desk was helpful but relatively limited in the services they provided. The rooms were spacious and comfortable, but some of the facilities were looking a little dated. The tv was small and outdated and their was no dvd player. This made things a bit tricky keeping children amused. There is also not much around locally so having a car to get around is a must. Overall, we enjoyed the facilities and would visit again.
“happy family”
we had a great time and would definately stay again. Only issue was that you are a fair way out from Cairns. Next time would get a car. Room was very spacious and the pools were very inviting.
“Not too helpful”
We had a bus picking us up. We stood in the wrong place. The bus company called the front desk asking them to check to see if we were standing out in front, which was not the place to stand. They did not check for the bus company. We were, in fact, in the wrong place. And we almost missed our connection. Not good. The bus driver said that they have problems with this resort all the time. Problem is that in the morning you meet the busses in front. All other times, you meet them in the back. They should always be in the front thereby avoiding such problems.
“value for money”
I loved the whole idea of the resort, and staff where very helpful, however the were some very big disappointing moments also. I had chosen that particular resort for the spa. I am in the beauty business as was my friend. When i looked at booking appointments, i was highly shocked at not only the hours but also at the fact the spa was also closed on Sundays and Mondays. Luckily, the staff had offered to come in for us if we would book up 3 hours of treatments. I did so and waitedf or a return call for my credit card details to secure. I didnt recieve it, so once i landed i went to confirm and leave credit cards details. Everything seemed ok and we left, on the day of our services however, they were not there and we were offered to come back 90mins later, which we could not as we had to return out car and the times in the afternoon didnt suit either as we had a plane to catch. I was told they had tried to contact me, which was strange as they had my number and my phone was with me all times!!! We also caught the shuttle bus to city center, we told them where we wanted to be dropped off, but the bus driver went right past and didnt even stop in the scheduled either as his wife was on board with their child, he went straight to the lagoon, so we had to walk back, and we paid for that!!!!
“"Not Impressed"”
We arrived early so the room was not ready, that was fine. They said they would ring us when it was ready but never did. The fellow who was booking us in was very, very sarcastic. When we went back around 3pm, it still wasn't ready, I was not very happy about that. About 15mins. later we got the key, when we walked in to the unit the floor was still wet. I feel this is not good enough. I would like to think if we ever went back there again things might be better after this Review.
“Would love to go back!”
Absoutely fantastic very clean, very family friendly. Would advise anyone taking kids on holidays to go to the Lakes Cairns Resort. Have already told a few friends. Julie
“Brilliant location and facilities”
Our room was comfortable and clean, well laid out with two bedrooms to suit our needs as one couple and an extra adult. Pools were great, particularly the lap pool. The gymnasium was well set up and the bikes for hire were well maintained- the cost of $20.00 for a full day's use was reasonable. Location brilliant being within walking distance of botanic gardens and the Cairns city centre. We will return!
“Loved it, would like to go back.”
Every thing you would expect of a four star resort, the gardens and pools were beautiful, there is a resturant within the complex very reasonable prices and happy hour every day between 5@6 pm, or you could cook your self, two minutes walk from the Botanic gardens which are worth seeing as there are some neat tracks for walking, over all it was a great place for a family holiday.
Showing 1 - 10 results (of 45) · See more The Lakes Cairns Resort & Spa reviews
2 Greenslope Street Cairns North, 4870 Australia
Nearby Points of Interest
Location Highlights
The preferred airport for The Lakes Cairns Resort & Spa is Cairns, QLD (CNS-Cairns Intl.) - 3 km / 1.9 mi.
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
Nearest Major Airport:
Area:
Cairns, Queensland, Australia: Tropical North Queensland's gateway, Cairns is 1 hour by boat from the world's largest coral reef, the Great Barrier Reef, and 100 km from the World Heritage Listed rainforests of Daintree and Cape Tribulation. Cairns, itself, offers plenty of dining options, Flecker Botanic Gardens, and stunning beaches û but swim within the anti-stinger enclosures. Nearby, world-class golf, white water rafting, diving, and snorkelling await.
2 Greenslope Street Cairns North, 4870 Australia
