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Reviews of Peppers Beach Club and Spa - Palm Cove

5 out of 5
Peppers Beach Club and Spa - Palm Cove
123 Williams Esplanade, Palm Cove, QLD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 602 out of 993 reviews" "
Rating 8 - Good. 274 out of 993 reviews" "
Rating 6 - Okay. 73 out of 993 reviews" "
Rating 4 - Poor. 31 out of 993 reviews" "
Rating 2 - Terrible. 13 out of 993 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately we had to cut our holiday short due to a family emergency, we were happy to have credit/new dates for the remaining nights, but unfortunately Expedia or the hotel would not honour this so we lost 3 nights accommodation!
Stayed 4 nights in Mar 2024
Response from Harry Ha on 22 Mar 2024
Dear Andrew, Thank you for taking the time to provide me with your feedback. I am sorry you had to cut short your holidays in the tropics. Our terms and conditions are set out at time of booking and included in our literature.I hope you can return in future under better circumstances and enjoy what the tropics have to offer. Best regards, Harry Ha Operations Manager

6/10 Okay

Sally

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Staff, breakfast, pools and grounds were lovely. The room was a major let down and expensive for what we got, an Ocean Spa room with a dirty spa and balcony, hardly an ocean more a view of a dirty marquee top. There was sand or something rough in the bed when we slept when we first go in. The bathroom light lit up the whole room so could not be used during the night and there are no block out blinds available only venetian shutters that were set at one angle. We were staying for a special occasion and this was quite a let down. When i mentioned my concerns at check out, I was just told to write a review, seems like a strange way to keep guests returning by inviting poor reviews.
Stayed 3 nights in Feb 2024
Response from Harry Ha on 13 Feb 2024
Dear Sally, Thank you for taking the time to share your feedback with me - it is valued and appreciated. I am sorry we did not meet your expectations on this recent stay. Please rest assured I am working with our team to address and rectify the issues you have highlighted to me. The team and I do value your patronage and we hope to have the opportunity to welcome you back in the future to make amends. Tropical regards, Harry HaOperations Manager

8/10 Good

Felipe

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel but service just ok.
Very well located but the service is just ok - not helpful and not flexible with rules, even when can flexible to give a very good service without create any problem for the hotel. Parking, not easy to find the hotel garage.
Stayed 1 night in Nov 2023
Response from Harry Ha on 20 Jan 2024
Dear Felipe,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us. I will continue to work with our team to enhance our service levels.The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Operations Manager

6/10 Okay

nicola

Travelled with partner
Disliked: Amenities
Unfortunately this hotel really is for families with young children. There was only one pool operating which was not disclosed on Expedia’s website when booking and for the price paid for accommodation was unacceptable. It was like swimming at the zoo at times which wasn’t enjoyable or relaxing. There also seemed to be limited staff although very helpful, and the Buffett was ordinary to say the least especially in a hotel of this calibre
Response from Harry Ha on 20 Jan 2024
Dear Nicola,Thank you for taking the time to provide me with your feedback - it is valued and appreciated. I am sorry we didn't meet your expectations on this recent stay. The team and I value your patronage and we hope to have the opportunity to welcome you back in the future to make amends.Tropical regards, Harry Ha Operations Manager

10/10 Excellent

Emma

Stayed 4 nights in Dec 2023
Response from Harry Ha on 20 Jan 2024
Dear Emma, Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Operations Manager

10/10 Excellent

Bradley John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Harry Ha on 22 Nov 2023
Dear Bradley, Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry HaOperations Manager

8/10 Good

Mitchell

Liked: Staff & service
Disliked: Cleanliness
Facilities were really good. Room was ok - outdated bedroom/main area, patio was covered in bird poo..
Stayed 1 night in Oct 2023
Response from Harry Ha on 31 Oct 2023
Dear Mitchell,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us, especially our facilities. I am happy to inform you we have commenced refurbishment which will revitalise our rooms. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry HaOperations Manager

10/10 Excellent

Karly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023
Response from Harry Ha on 26 Oct 2023
Dear Karly, Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry HaOperations Manager

8/10 Good

Karin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Harry Ha on 22 Oct 2023
Dear Karin, Thank you for taking the time to provide me with your feedback. I am thrilled to read you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Operations Manager

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice experience staying at Peppers. Many lovely family members in the Beach Pool. Our room keyed alike suite was to a good standard with a few maintenance items of little consequence being present.
Stayed 2 nights in Oct 2023
Response from Harry Ha on 19 Oct 2023
Dear Andrew, Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Operations Manager

4/10 Poor

Taylor, Wangaratta

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The place was very tired. Well and truly in need of renovation with the plaster in our toilet room even bubbling off. The bedroom air con didn’t work either and nobody there could repair it. The penthouse outdoor area hadn’t been cleaned from the guests before us. The furniture was very tired as well. Mould in the corners of the shower. It just did not give a good vibe of cleanliness, mainly due to its age and lack of maintenance. It is definitely not worth what they charge but if they can get away with it why not I suppose. It’s very comparable to an average caravan park cabin. Pool area is pretty good but still, I’ve stayed at a Big 4 park that’s better again.
Stayed 5 nights in Oct 2023
Response from Harry Ha on 12 Oct 2023
Dear Taylor, Thank you for taking the time to provide me with your feedback - it is valued and appreciated. I want to take this opportunity to express my sincere apologies for not meeting your expectations on this recent stay. I am working with our maintenance team to address the air conditioning issue and general maintenance of the room. We have commenced refurbishment which will revitalise our rooms. The team and I do value your patronage and hope to have the opportunity to welcome you back in the future to make amends. Tropical regards, Harry Ha Operations Manager

8/10 Good

Annette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on a patrolled beach. Short walk to restaurants, cafes, shops, pub and surf club. Relaxed pace and casual vibe.
Stayed 4 nights in Sep 2023
Response from Harry Ha on 12 Oct 2023
Dear Annette, Thank you for taking the time to provide me with your feedback. We are thrilled to read you enjoyed your overall experience with us in particular our location. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Operations Manager

8/10 Good

Nick

Liked: Cleanliness, staff & service, room comfort
Lovely location, great pool, tired rooms.
Lovely large complex very centrally located on the Palm Cove esplanade. Outstanding pools. Downside is the rooms are quite tired. We stayed here directly after staying at Peppers Beach Club in Port Douglas where the rooms have been refurbished and the difference was stark. We wouldn't stay here again until the hotel is refurbished. Also some small oddities - like only one chair on the balcony which was a little strange for a room obviously designed for a couple.
Stayed 3 nights in Sep 2023
Response from Harry Ha on 12 Oct 2023
Dear Nick, Thank you for taking the time to provide me with your feedback.It is pleasing to read you enjoyed your overall experience with us especially our location and pool area. I am pleased to inform you we have commenced refurbishment which will revitalise our rooms. Part of this scope is to increase the amount of balcony chairs.The team and I do value your patronage and hope to have the opportunity to welcome you back in the future. Tropical regards, Harry HaOperations Manager

6/10 Okay

Shaun

Travelled with partner
Liked: Staff & service, amenities
Staff were great, room was ok. Didn't replace towels with new ones, had a sewage smell for a couple of days and had an aircon issue in our room. Staff were great however and location was really good as was the pool.
Stayed 4 nights in Oct 2023
Response from Harry Ha on 12 Oct 2023
Dear Shaun, Thank you for taking the time to provide me with your feedback. It is pleasing to read you enjoyed your overall experience with us especially our staff service and location. I am working with our housekeeping team to improve our attention to detail during services and we have implemented scheduled servicing of our air conditioning units. I am sorry the sewerage smell impacted on your stay. The team and I do value your patronage and we look forward to having the opportunity to welcome you back in the future.Tropical regards, Harry Ha Operations Manager

6/10 Okay

Catherine

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Sep 2023
Response from Harry Ha on 26 Sept 2023
Dear Catherine, Thank you for taking the time to provide me with your feedback.The team and I value your patronage and we hope to have the opportunity to welcome you back in the future. Tropical regards, Harry HaOperations Manager

4/10 Poor

Cassandra

Disliked: Amenities, property conditions & facilities
I was so excited to stay here but I was let down. No bathroom towels and when I called to request them, I felt like I was being questions of that was true. The complex was very noisy, serenity pool was not quiet due to the music and kids screaming coming from the main po. Overpriced breakfast, just go up the street to the cafes.
Stayed 2 nights in Sep 2023
Response from Harry Ha on 21 Sept 2023
Dear Cassandra, Thank you for taking the time to provide me with your feedback - it is valued and appreciated. I am sincerely sorry we did not meet your expectations on this recent stay. Please rest assured I am working with our team to rectify the areas you have highlighted to me in your feedback. The team and I do value your patronage and we hope to have the opportunity to welcome you back in the future to make amends. Tropical regards, Harry Ha Operations Manager

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our 4 night stay although the resort is very large and we felt more suitable to families rather than mature aged couples. It was quite noisy at times. The staff were helpful and the room clean and spacious.
Stayed 4 nights in Aug 2023
Response from Harry Ha on 7 Sept 2023
Dear Susan, Thank you for taking the time to provide me with your feedback. It is pleasing to read you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Operations Manager

6/10 Okay

Justin

Stayed 2 nights in Sep 2023
Response from Harry Ha on 7 Sept 2023
Dear Justin,Thank you for taking the time to provide me with your feedback. It is pleasing to read you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Operations Manager

6/10 Okay

Waldemar

The place is dated and it is really due for renovation.
Stayed 2 nights in Sep 2023
Response from Harry Ha on 5 Sept 2023
Dear Waldemar, Thank you for taking the time to provide me with your feedback - it is valued and appreciated. I am sincerely sorry we did not meet your expectations on this recent stay. I am happy to share we have commenced refurbishment which will revitalise our rooms. The team and I do value your patronage and we hope to have the opportunity to welcome you back in the future to make amends. Tropical regards, Harry Ha Operations Manager

10/10 Excellent

DAVID

Stayed 3 nights in Aug 2023
Response from Harry Ha on 5 Sept 2023
Dear David, Thank you for taking the time to provide me with your feedback. The team and I are thrilled you enjoyed your experience with us. We value your patronage and look forward to welcoming you back in the future. Tropical regards, Harry Ha Operations Manager

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa room was fantastic my wife and I had great walk along the beach and a spa and in the Mexican restaurant
Stayed 1 night in Aug 2023
Response from Harry Ha on 25 Aug 2023
Dear Mark, Thank you for taking the time to provide me with your feedback.It is a pleasure to read your enjoyed your overall experience with us especially our spa room, location and restaurant. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Operations Manager

2/10 Terrible

Jennifer

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shocking. For Eg the only switch on the bedside light was at the power point. One of the worst managed hotels I have stayed in after decades of world travel. A disgrace. I want my money back.
Stayed 4 nights in Aug 2023
Response from Harry Ha on 25 Aug 2023
Dear Jennifer, Thank you for taking the time to provide me with your feedback - it is valued and appreciated. I am sincerely sorry we did not meet your expectations on this recent stay. Please rest assured I am working with our team to address the areas you have highlighted in your feedback. The team and I do value your patronage and we hope to have the opportunity to welcome you back in the future to make amends. Tropical regards, Harry Ha Operations Manager

10/10 Excellent

Davin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice and surrounding area has a nice view.
Stayed 1 night in Aug 2023
Response from Natasha Saunders - Front Office Manager on 17 Aug 2023
Dear Davin,Thank you for taking the time to write about your experience with us. We are pleased to hear that you enjoyed your stay and look forward to welcoming you back again soon.Warm Regards,

10/10 Excellent

Jennifer Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2023
Response from Harry Ha on 9 Aug 2023
Dear Jennifer,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall stay with us. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry HaOperations Manager

6/10 Okay

dave

Travelled with group
Disliked: Staff & service, property conditions & facilities
Needs a refurb, rooms are old and a lot of stuff didn't work.
Stayed 1 night in Jul 2023
Response from Harry Ha on 29 Jul 2023
Dear Dave, Thank you for taking the time to provide me with your feedback - it is valued and much appreciated. I am sincerely sorry we didn't meet your expectations on this recent stay. I am happy to share we have commenced refurbishment which will revitalise our rooms. The team and I do value your patronage and we hope to have the opportunity to welcome you back in the future to make amends. Tropical regards, Harry Ha Operations Manager

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely resort with everything we could have needed. Clean room that was well equipped. The main pool was lots of fun with the swim-up bar, but during school holidays it could get very busy and noisy - this was when we enjoyed using the Serenity pool which was very quiet, relaxing and out of the way. The day spa and massages were also relaxing and soothing. We were already aware that there were no lifts to the upper floors, and this wasn't a problem at all (the staff offered to carry our bags up, but we were fine on our own). The resort was in walking distance to multiple restaurants, and a short bus ride from a Coles. Will hopefully be back again.
Stayed 5 nights in Jul 2023
Response from Natasha Saunders - Front Office Manager on 19 Jul 2023
Dear Stephen,Thank you for your fabulous review of your experience at Peppers Palm Cove.The team is delighted to know that you enjoyed the service as well as the facilities at the Resort - and we hope overall you enjoyed Tropical North Queensland so much so that you will return in the not too distant future. Warm Regards

6/10 Okay

Cairo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Love the staff. The resort needs upgrading to restore it to its previous beauty and 5 star standard.
Stayed 9 nights in Jul 2023
Response from Harry Ha on 29 Jul 2023
Dear Cairo,Thank you for taking the time to provide me with your feedback - it is valued and much appreciated. It is a pleasure to read your enjoyed your overall experience with us. I am happy to share we have commenced refurbishment which will revitalise our rooms. The team and I do value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Operations Manager

8/10 Good

Greg, Beecroft

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Harry Ha on 29 Jul 2023
Dear Greg,Thank you for taking the time to provide me with your feedback - it is valued and much appreciated. It is a pleasure to read your enjoyed your overall experience with us. The team and I do value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Operations Manager

10/10 Excellent

Shannyn

Stayed 3 nights in Jun 2023
Response from Harry Ha on 29 Jul 2023
Dear Shannyn,Thank you for taking the time to provide me with your feedback - it is valued and much appreciated. It is a pleasure to read your enjoyed your overall experience with us. The team and I do value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Operations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Such a beautiful view of the ocean and the pool. Very large suite, everything we needed. Great swim up pool
Stayed 3 nights in Jun 2023
Response from Harry Ha on 20 Jun 2023
Dear Guest, Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry HaOperations Manager

8/10 Good

Trisha

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely relaxing resort, close to everything. The Serenity pool is amazing!
Stayed 3 nights in Jun 2023
Response from Harry Ha on 20 Jun 2023
Dear Trisha,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry HaOperations Manager

10/10 Excellent

Nicole

Stayed 4 nights in Jun 2023
Response from Harry Ha on 29 Jul 2023
Dear Nicole,Thank you for taking the time to provide me with your feedback - it is valued and much appreciated. It is a pleasure to read your enjoyed your overall experience with us. The team and I do value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Operations Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Service was amazing and all staff we spoke to were helpful. The hotel is well designed and very comfortable rooms. Is getting a fraction old but is well payed out. We used the carpark underneath with no issues.
Stayed 3 nights in May 2023
Response from Harry Ha on 20 Jun 2023
Dear Andrew,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry HaOperations Manager

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Paradise! Can’t wait to go back.
Stayed 8 nights in May 2023
Response from Harry Ha on 20 Jun 2023
Dear Anthony,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry HaOperations Manager

10/10 Excellent

Anna Victoria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had an absolutely brilliant stay at Peppers. Can’t fault any part of the stay. The staff especially were friendly & accomodating. The pool was an absolute highlight. We will be returning.
Stayed 3 nights in May 2023
Response from Harry Ha on 20 Jun 2023
Dear Anna,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry HaOperations Manager

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great spot, plenty of amenities and can’t beat a walk in the jetty
Stayed 2 nights in May 2023
Response from Harry Ha on 20 Jun 2023
Dear Brian,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry HaOperations Manager

8/10 Good

Kapil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Harry Ha on 20 Jun 2023
Dear Kapil,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry HaOperations Manager

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful quiet spot within walking to distance to everything. Resort was absolutely beautiful
Stayed 3 nights in Apr 2023
Response from Harry Ha on 1 May 2023
Dear Emma,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry HaActing Operations Manager

10/10 Excellent

Andrew Cameron

Stayed 3 nights in Apr 2023
Response from Harry Ha on 20 Jun 2023
Dear Andrew,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry HaOperations Manager

8/10 Good

Bel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. The pools and the grounds are some of the best I’ve ever seen. However, the bed could be more comfortable and I would have loved the option of room service. Having said that, I will definitely be back!
Stayed 5 nights in Apr 2023
Response from Harry Ha on 10 Apr 2023
Dear Bel, Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us in particular our grounds and pools. The team and I do value your patronage and look forward to welcoming you back in the future. Tropical regards, Harry HaActing Operations Manager

10/10 Excellent

Najla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 9 nights in Mar 2023
Response from Harry Ha on 8 Apr 2023
Dear Najla, Thank you for taking the time to provide me with your feedback. It is a pleasure to read your enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry HaActing Operations Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2023
Response from Harry Ha on 1 May 2023
Dear Andrew, Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry HaActing Operations Manager

10/10 Excellent

Tahnee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2023
Response from Harry Ha on 20 Mar 2023
Dear Tahnee, Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Acting Operations Manager

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. Gorgeous amenities, particularly the pool and restaurant. We loved our stay here
Stayed 3 nights in Mar 2023
Response from Harry Ha on 15 Mar 2023
Dear Amanda,Thank you for taking the time to provide me with your feedback.It is a pleasure to read you enjoyed your overall experience with us in particular our service and facilities. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Acting Operations Manager

10/10 Excellent

Joy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel felt so luxurious! The pool with the swim up bar was a total win!
Stayed 3 nights in Feb 2023
Response from Harry Ha on 15 Mar 2023
Dear Joy,Thank you for taking the time to provide me with your feedback.It is a pleasure to read you enjoyed your overall experience with us in particular our swim up bar.The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Acting Operations Manager

8/10 Good

Irene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Due to my ability it could have been a lift
Stayed 5 nights in Feb 2023
Response from Harry Ha on 27 Feb 2023
Dear Irene, Thank you for taking the time to provide me with your feedback - it is valued and appreciate. It is a pleasure to read you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Acting Operations Manager

8/10 Good

Rodny

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay, peppers has a great vibe, great pool, beautiful outdoor area. The only downfall is there’s no lifts and we were staying on the top floor so there’s quite a few stairs you’re travelling up and down regularly, and with young kids it’s not easy. Especially with a pram. Second thing worth mentioning, there’s no room service, again with young kids there’s times you need this service so this was an inconvenience. Besides those two things everything else was wonderful.
Stayed 3 nights in Feb 2023
Response from Harry Ha on 20 Feb 2023
Dear Rodny,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall stay with us in particular our location and pools. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Acting Operations Manager

10/10 Excellent

George Nathan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are a family of six and absolutely loved Peppers and are planning to re-book for our next summer holiday. The 'beach pool' with swim up bar was absolutely stunning and a hit with our children (aged between 2 and 17) and adults alike. On the negative side, the rooms need a facelift - the rooms look tired with outdated heavy and dark furnishings, and the lighting within the rooms and bathrooms is poor. However, the rooms are very clean which is an absolute credit to the cleaning staff. Our overall experience however, was brilliant. The staff was friendly and helpful and happily assisted with any requests or recommendations for daytrips or dining. We highly recommend the resort and look forward to going back again.
Stayed 7 nights in Jan 2023
Response from Harry Ha on 20 Feb 2023
Dear George, Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall stay with us in particular our location and pools. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Acting Operations Manager

4/10 Poor

Lucinda

Travelled with partner
Disliked: Staff & service
Customer service terrible with assisting in issues with the room. Air conditioning not working, bar staff not available at outside bar
Stayed 4 nights in Jan 2023
Response from Harry Ha on 20 Feb 2023
Dear Lucinda, Thank you for taking the time to provide me with your feedback - it is valued and appreciated. I am sincerely sorry we didn't meet your expectations on this recent stay. Please rest assured I am working with our team to address and rectify the areas you highlighted in your feedback. The team and I value your patronage and we hope to be able to welcome you back in the future to make amends. Tropical regards, Harry Ha Acting Operations Manager

10/10 Excellent

sarah louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was promised my bag being brought to my room - 3 flights up Waited over an hour then went down and got it myself Good job I’m a fit 50 year old Other than that the staff were absolutely great
Stayed 7 nights in Jan 2023
Response from Harry Ha on 20 Feb 2023
Dear Sarah,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall stay with us in particular our location and pools. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Acting Operations Manager