Outdoor pool, open 7:00 AM to 9:00 PM, free pool cabanas, pool umbrellas
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Reviews of Paradise on the Beach Resort - Palm Cove

4 out of 5
Paradise on the Beach Resort - Palm Cove
119-121 Williams Esplanade, Palm Cove, QLD

Reviews

9.2

Wonderful

Rating 10 - Excellent. 302 out of 472 reviews" "
Rating 8 - Good. 148 out of 472 reviews" "
Rating 6 - Okay. 16 out of 472 reviews" "
Rating 4 - Poor. 4 out of 472 reviews" "
Rating 2 - Terrible. 2 out of 472 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Angela

Liked: Staff & service
Adequate place to stay that didn’t break the bank. Would be nice to have better facilities for preparing food in the room.
Stayed 4 nights in Mar 2024
Response from Paradise On The Beach on 4 Apr 2024
Hi Angela,Thank you for taking the time to review your stay, we're happy to hear you enjoyed your time with us.We hope to see you again soon.Kind regards,Paradise on the Beach

6/10 Okay

Andrea

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Paradise On The Beach on 20 Mar 2024
Hi Andrea,Thank you for your review, we're glad you enjoyed your time with us.We hope to see you again soon.Kind regards,Paradise on the Beach

6/10 Okay

Josef

Travelled with partner
Liked: Staff & service
Its
Stayed 6 nights in Mar 2024
Response from Paradise On The Beach on 20 Mar 2024
Hi Josef,Thank you for choosing to stay with us at Paradise on the Beach.We hope to see you again soon.Kind regards,Paradise on the Beach

2/10 Terrible

Shaikh Zubairuddin, Fremont

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I hate writing bad reviews, but this one has to be said. The biggest problem with the property, is not the dated look, or the lack of basic amenities or how it looks like it hasn't been renovated since the 80s. Its the lack of staff, since they are only available between 8am-5pm, on weekdays, some hours on weekends. I mean, its a hotel, what's wrong with them. You can check in late or check out early, thats fine. You need extra shampoo? Well, too bad, take a shower next day since the front desk is closed. Internet doesn't work? Well too bad, wait until tomorrow. Further, they only give you 2 room towels and 2 beach towels (hotel is on a beach), and they then want to charge extra for more towels. FOR TOWELS!! The overall look is extremely dated and it feels like a 2-star budget hotel. I would HIGHLY recommend people to NOT stay here, its not worth it
Stayed 3 nights in Nov 2023
Response from Paradise On The Beach on 28 Nov 2023
Hi Shaikh,We are disappointed to hear that you have not had an enjoyable stay with us.We have noted your feedback with our team. Our apartments are self contained however we do have after hours management onsite which you are able to contact for assistance.If there are any further issues you would like to discuss please feel welcome to contact our team direct.Kind regards,Paradise on the Beach

10/10 Excellent

Benjamin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business felt like relaxation
Easy check-in… very clean and comfortable. I will definitely book again.
Stayed 1 night in Nov 2023
Response from Paradise On The Beach on 13 Nov 2023
Hi Benjamin,Thank you for coming to stay with us at Paradise on the Beach! It's great to hear you got to relax while on a work trip.We hope to see you again soon.Kind regards,Paradise on the Beach

8/10 Good

Helene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location, tiny kitchen and bug problems they said they were dealing with. Fine for a one night stay. Walkable which was good because parking was limited.
Stayed 1 night in Oct 2023
Response from Paradise On The Beach on 30 Oct 2023
Hi Helene,Thank you for your feedback, we're glad you enjoyed our location! We hope you enjoyed your time in Palm Cove, we hope you visit again!Kind regards,Paradise on the Beach

8/10 Good

Phill

Stayed 3 nights in Oct 2023
Response from Paradise on the Beach on 25 Oct 2023
Hi Phill, Thanks for your review, we are glad that you had an enjoyable stay. We hope to see you again!

6/10 Okay

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Please note that the shower is over the bath and the couch is low so it is not good for people with mobility issues. Accessibility is great and the staff were super helpful. Daily cleaning of the pool and surrounds was great and the spa is amazing.
Stayed 4 nights in Sep 2023
Response from Paradise on the Beach on 21 Sept 2023
Hi Alan, Thank you for your feedback regarding the shower and couch. We are glad our staff were able to help you where required, and the cleanliness was to your standards. We hope to welcome you back again

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Great location, but the unit we stayed in is very tired and needs work.
Stayed 3 nights in Sep 2023
Response from Paradise on the Beach on 12 Sept 2023
Hi Paul, Thank you for your review on your recent stay with us. We are glad to read that you enjoyed our great location, we hope to welcome you back again

10/10 Excellent

Maree

Stayed 3 nights in Aug 2023
Response from Paradise on the Beach on 21 Sept 2023
Hi Maree, Thanks for your 5/5 star review, we hope to see you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location with restaurants, bars & beach just steps away. Room was comfortable with aircon & fan
Stayed 3 nights in Aug 2023
Response from Paradise On The Beach on 23 Aug 2023
Hi,Thank you for your review, we're so happy to hear you enjoyed your time here and loved the location!We hope to see you again soon.Kind regards,Paradise on the Beach

10/10 Excellent

Simone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent friendly staff, very accommodating. Value for money.
Stayed 3 nights in Aug 2023
Response from Paradise on the Beach on 21 Aug 2023
Hi Simone, Thank you for your review on your recent Palm Cove stay. We are delighted to read our staff were friendly and happy to help, and you found the stay good value for money. We hope to see you again

8/10 Good

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff - cleaning team with Joel’s were excellent plus reception Silvia too. Very noisy early mornings because of rubbish trucks !!!! Main complaint is with Expedia (are you there??) - my booking form clearly stated payment was to be made AT THE HOTEL. Not so, because Expedia extracted the money from my NZ credit card 7 days prior to arrival. This is not appropriate behaviour - I gave my NZ card in case of cancellation. I was going to pay at the hotel with my oz credit card and avoid the exchange fees. I showed the booking form to the reception and they apologized but could do nothing.
Stayed 7 nights in Aug 2023
Response from Paradise on the Beach on 13 Aug 2023
Hi Jeff, Thank you for the review on your recent stay with us. We are glad to read you enjoyed your time here, and our staff were friendly and happy to help. We hope to welcome you back again in the future

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and budget friendly.
Stayed 4 nights in Aug 2023
Response from Paradise on the Beach on 13 Aug 2023
Hi Margaret, Thanks for your review, we are glad to read that you enjoyed your stay, we hope to welcome you back again soon!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and the accommodation was clean and comfortable. A great location.
Stayed 4 nights in Jul 2023
Response from Paradise on the Beach on 6 Aug 2023
Hi Carol,Thanks for your review on your recent stay with us. We are delighted to read you enjoyed your time here, and the staff, apartment and location met your expectations. We hope to see you again

10/10 Excellent

robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
n/a
Stayed 1 night in Jul 2023
Response from Paradise on the Beach on 2 Aug 2023
Hi Robert, Thanks for your review, we are glad to see you enjoyed your stay!

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location in the hub of Palm Cove, beachfront with many dining options only moments away. If you wished to stay on the property there is an excellent pool, spa area and outdoor kitchen with bbqs and seating available. My only grumble would be that there needs to be a tea towel and dish detergent supplied in the apartments..
Stayed 2 nights in Jul 2023
Response from Paradise on the Beach on 20 Jul 2023
Hi Sharon, Thanks for providing your review on your recent stay with us. We are delighted to read that you enjoyed our location, and facilities. We hope to welcome you back again soon

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Great central location and value for money
Stayed 3 nights in Jun 2023
Response from Paradise on the Beach on 28 Jun 2023
Hi Craig, Thanks for your review on your recent stay with us. We are glad to read that you enjoyed our great location, and found the stay was good value for money. We hope to welcome you back again soon

10/10 Excellent

Margarete

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
WE love it! The staff were amazing! Public bus out the front to take you anywhere! Dining, Clubs, taverns, shops etc just a walk! Thankyou for having us! Have booked again for March 2024!
Stayed 7 nights in May 2023
Response from Paradise on the Beach on 28 May 2023
Hi Margarete, Thanks for your review on your recent stay with us, we are so glad to read that you had such a great stay! We look forward to welcoming you back next year

8/10 Good

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
everyone did what they could to help
Stayed 1 night in May 2023
Response from Paradise on the Beach on 25 May 2023
Hi Lorraine, Thanks for your review on your recent stay with us, we appreciate the feedback.

10/10 Excellent

Jacinta

Stayed 4 nights in May 2023
Response from Paradise on the Beach on 15 May 2023
Thanks for your review Jacinta, we are glad you had a nice stay!

10/10 Excellent

Leonard

Travelled with partner
Liked: Cleanliness, staff & service
So close to the beach and cafes,BBQ facilitys were great
Stayed 4 nights in Apr 2023
Response from Paradise on the Beach on 3 May 2023
Hi Leonard, Thanks for your review on your recent stay with us, we are glad to read you had a nice experience. We are glad to read you enjoyed our great location, and our facilities. We hope we can see you back again soon

8/10 Good

Daniela

Travelled with family
Liked: Cleanliness, staff & service
Staff were friendly and helpful and our one bedroom apartment was roomy and clean. The location is very central and convenient, with the bus stop across the street. The only thing that could’ve been better is more lounges in the pool area as at times, there wasn’t enough for everyone and a few were broken. Other than that, a great stay!
Stayed 7 nights in Apr 2023
Response from Paradise on the Beach on 23 Apr 2023
Hi Daniela,Thank you for your review on your recent stay with us, we appreciate the feedback. We are glad you had a nice stay with us, and our staff were friendly and happy to help. We will pass your comments on about the pool loungers for future consideration.We hope to see you again

10/10 Excellent

dr amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful pool area and close to everything
Stayed 3 nights in Apr 2023
Response from Paradise on the Beach on 17 Apr 2023
Hi Dr Amy, Thank you for taking the time to share your thoughts following your recent stay, we do appreciate the feedback. We are glad you were able to enjoy the pool and the local area. We hope to see you again soon

10/10 Excellent

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much enjoyed our stay excellent location….
Stayed 8 nights in Mar 2023
Response from Paradise on the Beach on 17 Apr 2023
Hi Antonio, Thanks for your review on your recent stay with us, we appreciate the feedback. We hope to welcome you back soon

10/10 Excellent

Kate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From booking to checking out, the staff were very friendly and took good care of us. We were able to check in a little early and had no issues with parking. The room was lovely, especially the view. It was only noisy on Saturday night until the nearby bars closed but it was quiet and relaxing the rest of the time. We loved the pool area surrounding by trees. It wasn’t too busy and hardly any children so there were plenty of pool chairs to sit by the pool and rest.
Response from Paradise on the Beach on 3 Apr 2023
Hi Kate, Thank you for providing your review on your recent stay with us, we always appreciate it! We are delighted to hear our staff were friendly and happy to help, and the apartment was up to your expectations.We hope to see you again soon

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 4 nights in Mar 2023
Response from Paradise on the Beach on 3 Apr 2023
Hi Richard, Thank you for taking the time to share your thoughts following your recent stay, we do appreciate the feedback. We hope to see you again soon

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay , really friendly staff , acceptable accommodation with a comfortable bed. In an excellent location.
Stayed 4 nights in Mar 2023
Response from Paradise on the Beach on 3 Apr 2023
Hi Marc, Thank you for providing a review on your recent stay with us, we always appreciate it!We are glad to read you had a nice stay and found our staff to be friendly.We hope to see you again soon

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great room. Great location. Liked that a tiurist office was in front of the hotel. Typically book ourselves online but this was helpful to find the perfdct trip out to the reef. Highly recommend. The onky thing we didnt like was expecting to use the same bath towels for up to a week or pay $4 per person.
Stayed 3 nights in Mar 2023
Response from Paradise on the Beach on 26 Mar 2023
Hi Lori,It was great to have you here with us and we certainly appreciate the time you have taken in posting your review. We are glad to hear you enjoyed your room and you had the chance to explore the great location of Palm Cove. We hope to see you again soon

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were very impressed. Our 1 bedroom apartment at the front of the property was very large. The spa bath in its own room was impressive with the shutters that allowed fresh air in. The apartment was a little dated but I would eagerly return. Close to everything in the centre of the main area of Palm Cove.
Stayed 3 nights in Mar 2023
Response from Paradise on the Beach on 22 Mar 2023
Hi Julie, Thank you for taking the time to provide your feedback on your recent stay with us. We are glad to read you had a lovely stay and enjoyed your room. We hope to see you back again soon

10/10 Excellent

nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and exremely clean.Staff very helpful
Response from Paradise on the Beach on 20 Mar 2023
Hi Nigel, Thanks for taking the time to provide your feedback on your stay with us, we appreciate it.We are glad to hear you had a lovely stay and found our staff to be friendly and happy to help. We hope to welcome you again soon

8/10 Good

Kathlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The room I was given was very noisy from the bar and restaurant adjacent to the hotel until late hours - noisy chairs and tables being moved. The location was great with many food options close.
Stayed 2 nights in Mar 2023
Response from Paradise on the Beach on 13 Mar 2023
Hi Kathlyn, Thank you for taking the time to provide feedback on your recent stay, we always appreciate it!We are glad to hear you had a nice stay and was able to enjoy the local food options and location. We hope to welcome you back again soon

10/10 Excellent

patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unit was spacious, very clean , and had great staff , especially two grey haired cleaning ladies best in palm cove in our opinion
Stayed 3 nights in Mar 2023
Response from Paradise on the Beach on 7 Mar 2023
Hi Patricia, Thank you for providing this great review on your recent stay with us! We are glad to read you had a lovely stay with us, and our staff were friendly and happy to help.We hope to see you again soon!

8/10 Good

Shayne

Liked: Staff & service, property conditions & facilities, room comfort
Some small annoyances but still value for money
Stayed 4 nights in Feb 2023
Response from Paradise on the Beach on 1 Mar 2023
Hi Shayne, Thanks for taking the time to provide your review on your recent stay, we always appreciate it. We hope to welcome you back again soon

8/10 Good

David

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023
Response from Paradise on the Beach on 27 Feb 2023
Thanks for you review on your recent stay, we appreciate it!

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location by the beach, bars restaurants. Pool and spa right outside our room.
Stayed 2 nights in Feb 2023
Response from Paradise on the Beach on 19 Feb 2023
Hi George,Thanks for taking the time to provide this great review, we always appreciate it! We are glad to hear you had a wonderful stay, and were able to explore the local area of Palm Cove. We hope to see you again soon

10/10 Excellent

Di

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely reception staff, very clean , great position right in the middle of Palm cove , lovely pool and nice apartment. Definitely stay there again..
Stayed 3 nights in Feb 2023
Response from Paradise on the Beach on 13 Feb 2023
Hi Di, Thank you for providing this feedback, we appreciate it! We are glad to read you had a great stay, and that our team were always happy to help. We hope to see you again soon

8/10 Good

Sagar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, value for money and friendly staff!
Stayed 3 nights in Jan 2023
Response from Paradise on the Beach on 6 Feb 2023
Hi Sagar, Thank you so much for taking the time to complete a great review for Paradise on the Beach. We are happy to see that you enjoyed the great location and the staff were friendly and attentive. We hope to see you again soon.

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best service I’ve received in years. The receptionist should get a pay rise. Was treated like royalty. The room was beautiful. Will be staying all the time now. Thank you for making our day off unforgettable. Wonderful experience and so affordable.
Stayed 1 night in Jan 2023
Response from Paradise on the Beach on 6 Feb 2023
Hi Michelle, Thank you for taking the time to write such a great review, we are delighted to hear you had a wonderful stay. The team will be thrilled with your positive comments, and we hope you return soon.

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved staying at Paradise on the Beach. I stayed with my Mum and we both had the best time. The staff were so helpful and friendly, the pool was quiet and beautiful, the bbq facilities really clean so we could cook rather than eating out every night too. Just across the road from the beach and surrounded by fabulous restaurants so the location couldn’t be better.
Response from Paradise On The Beach Resort on 18 Jan 2023
Hi Stacey,Amazing news that both you and your mum loved staying with us at Paradise on the Beach! Thank you for taking the time to leave your review on your stay, it's great to hear that our staff were helpful during your stay and all of the facilities were clean.Kind regards,Paradise on the Beach

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just overall a very nice to stay at Perfect location not far from beach & cafes/ restaurants Nice pool & spa Most likely will definitely stay here next trip
Response from Paradise On The Beach on 18 Jan 2023
Hi Martin, Thank you for your wonderful feedback, we're so glad you enjoyed your stay, looking forward to your next visit!

10/10 Excellent

Michelle

Stayed 2 nights in Jan 2023
Response from Paradise On The Beach Resort on 11 Jan 2023
Thank you for your 10/10 rating, we appreciate it!

10/10 Excellent

Rebekah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated the cleanliness of the room, the welcoming pleasant staff, beautiful pool area and close proximity of all Palm Cove has to offer. Nothing bad about it;however, the first come parking could be awkward if the place was busier. Also loved the proper laundry facilities and YES this place has a lift!!.
Response from Paradise On The Beach on 22 Dec 2022
Hi Rebekah, Thank you for your wonderful review and recommendation. We're thrilled you enjoyed the resort and we look forward to your next visit!

6/10 Okay

Elizabeth

Liked: Staff & service
Stayed 5 nights in Dec 2022

8/10 Good

Robert

Stayed 4 nights in Nov 2022

8/10 Good

Joseph Sweet

Stayed 4 nights in Nov 2022

8/10 Good

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the pool is good . Parking is not the best with the underground car park always full and had to try and find parking out on the street
Response from Paradise On The Beach on 22 Dec 2022
Hi NeilWe are delighted to hear your recent stay with us was enjoyable and we thank you for taking the time to provide your comments and feedback, we do appreciate it and hope to see you again.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so lovely. The little apartment was clean and comfortable. Across the road from the beach and surrounded by restaurants. Great location! Only downside is minimal onsite parking, otherwise you have to find an elusive street park! Overall would recommend and would definitely stay again.
Stayed 2 nights in Oct 2022
Response from Paradise On The Beach Resort on 21 Oct 2022
Hi Michelle,Thank you for taking the time to leave us a review. It's so pleasing that you enjoyed your stay with us. We hope to accommodate you again in the near future. Thank you.Kind Regards,Paradise on The Beach Resort

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay at Paradise on the Beach very much and would certainly go back there and would recommend it great location and found staff friendly and helpful.
Stayed 5 nights in Sep 2022
Response from Paradise On The Beach Resort on 12 Oct 2022
Hi Patricia,Thank you for your review. It's so pleasing that you enjoyed your stay with us, we hope to accommodate you again in the near future. Thank you!Kind Regards,Paradise On The Beach

10/10 Excellent

Kay

Stayed 1 night in Sep 2022