Superficially an ideally situated place but noisy. Hotel front desk over assertive and aggressive in contrast to charming and helpful room staff. A demand for payment upon entry was most surprising as the hotel held credit card particulars beforehand. The hotel senior staff might benefit from 'charm school'. It is a hotel that but for its noise problem has the potential to excel.
My family all enjoyed our stay at the Barchetta Excelsior very much. The rooms were in good order with excellent air conditioning. The towels and sheets were changed every day, which was great as the weather was so hot. All the staff were very helpful and friendly. The location was the best we could have asked for - right near the ferries and the Duomo. We would definitely stay at this hotel again.
We had a lovely, newly refurbished room, with a side view of the lake and overlooking the town square and cafe's. A great location within sight of buses and boats with which to explore the lake and local area. The Hotel is traditional, but the room we had was sympathetically renovated and large. The staff were all friendly and happy to help with any questions we had. They also spoke perfect English, so there won't be a problem for anyone who doesn't speak Italian. Prior to our arrival the Hotel arranged a car and driver to meet us at Milan airport and take us back at the end of our stay, so we didn't have to worry about anything. Its worth contacting the Hotel and talking to them about your requirements.
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