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Reviews of Hôtel des Arcades de Cachan Grand Paris Sud

Hôtel des Arcades de Cachan Grand Paris Sud
Rue Mirabeau, 2, Cachan, Île-de-France

Reviews

7.8

Good

Rating 10 - Excellent. 84 out of 280 reviews" "
Rating 8 - Good. 109 out of 280 reviews" "
Rating 6 - Okay. 57 out of 280 reviews" "
Rating 4 - Poor. 20 out of 280 reviews" "
Rating 2 - Terrible. 10 out of 280 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and respectful.
Stayed 6 nights in Sep 2023
Response from Antoine on 24 Sept 2023
Bonjour cher Juan, Je tiens à vous remercier d'avoir pris votre temps précieux pour donner votre avis après votre séjour dans notre hôtel. Nous sommes ravis que vous soyez satisfaits et je me fais le plaisir de partager votre avis avec notre équipe car votre satisfaction est très importante pour nous et c'est notre objectif. Nous sommes déterminés à améliorer continuellement nos services et à offrir à nos clients une expérience mémorable.Nous espérons vous accueillir de nouveau très prochainement.AntoineChef de réception

8/10 Good

Brian

Travelled with group
Liked: Cleanliness, property conditions & facilities
Very good hotel at a very good price. Close to the city. Would definitely stay again
Stayed 1 night in Sep 2023
Response from Solana on 15 Sept 2023
Thank you for your positive review.We are glad that you enjoyed your stay in our hotel.We hope to see you again soon in our establishment.Sincerely,

8/10 Good

ROSIELENA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Amal on 22 Jun 2023
Bonjour,Je vous remercie pour votre avis positif. Nous sommes contents que vous ayez apprécié votre séjour dans notre hôtel. Nous espérons vous revoir bientôt dans notre établissement.CordialementLa récéption.

2/10 Terrible

Maria, Katy

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I recently had the unfortunate experience of staying at Hôtel des Arcades de Cachan Grand Paris Sud, and I have to express my disappointment. I specifically chose this hotel because of the assurance of air conditioning on their website. The hotel's claim of having a/c turned out to be a complete lie, leaving me to stay through a hot and uncomfortable stay on my first night. Adding insult to injury, the hotel reception’s response was somewhat dismissive and at a certain point for laughed at. After arguing for an hour about the claims on the website he finally said they would have someone come fix it around 3pm the NEXT day. I asked for a partial credit for not getting what I paid for and they rejected it. I strongly advise prospective guests to steer clear of this place until they either address this issue or at least update their website to reflect accurate information. It is unacceptable to mislead guests about essential amenities like air conditioning.
Stayed 3 nights in May 2023
Response from Antoine on 26 Jun 2023
Bonjour Madame,Nous vous remercions d'avoir pris le temps pour compléter notre enquête en ligne.Nous sommes désolés si vous avez vu un de nos réceptionniste n’est pas très agréable à un moment. Nous faisons le maximum pour que tous les prestations proposés dans notre établissement soient irréprochable.Bien cordialementLa réception

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk that was very friendly and helpful. Small room to clean.
Stayed 1 night in Apr 2022
Response from Chaza on 29 Apr 2022
Hello Jennifer, Thank you for your positive review. I hope to see you soon at our hotel. Best regards

8/10 Good

dawn

Liked: Staff & service, property conditions & facilities, room comfort
Pretty decent
Nice place. It is close to restaurants and the room was comfortable. The staff was kind. The breakfast was very limited for the cost. A hard boiled egg, dried fruits, lunch meat and cheese and bread for 12 Euros. If you can wait until it opens, there is a bakery around the corner.
Stayed 3 nights in Aug 2019
Response from Youssef on 21 Oct 2019
Thanks for your message and we are glad that you appreciated our hotel. Our breakfast usually have more products like croissant, pain au chocolat, bread, different sort of biscuit and cakes, corn flakes, muesli... we are sorry that didn't have the opportunity to taste this breakfast and the topic will be discussed with the team so we make sure that our coming customers enjoy their breakfast. Best wishes

10/10 Excellent

Arnold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Issa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Had 2 rooms booked but they only knew about one. Could not turn of air conditioning in room despite desperate efforts all night long. Was woken ever 15 minutes by room being incredibly cold and noises air con. The most expensive 3 hours sleep I’ll ever have.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you are expecting the Paris experience this is not your hotel, this is a great little hotel located on the outskirts if Paris, there is a train station 10 minutes away, bus lines, restaurants and supermarkets, it is located in a residential neighborhood quiet, clean and relatively safe, parking is free, rooms are clean and spacious (for Paris), if you want to stay in the heart of Paris you will probably pay three times as much, spent 11 nighrs there bot a single problem, staff is courteus and friendly with basic english knowledge enough to comunicate, AC is cold and water pressure was om too. Only thing is that I wish they had a mini fridge in the room and a microwave available for guests to use (if you ask them they will heat your food in the kitchen microwave for you) apart from that I will highly recommend this place.
Stayed 11 nights in Aug 2018

8/10 Good

Fan, London, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close To Transit
Short walk to the train station and ash enough to walk to.
Stayed 3 nights in Jul 2018

10/10 Excellent

John, Dallas, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spent three nights - - very convenient location close to the train station. Avoided traffic and parking hassles in central Paris. 20 minute train ride to Notre Dame and Invalides stations. Grocery store and great bakery, butcher shop and restaurants right around the corner.
Stayed 3 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located, comfortable
Comfortable bed, very clean. Nice staff and facility.
Stayed 6 nights in Jan 2018

10/10 Excellent

Fadi, Easton, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort Inn
I spent 8 night at the Comfort Inn and this my second time , I have relatives live close by It is like American Hotels but smaller rooms It has free WiFi , on room tv, coffee, tea, And private bath room I will go there again

8/10 Good

Jérôme , san Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a quiet area. Surrounded restaurants
The hotel has a restaurant. Very clean with respectful and friendly staff
Stayed 5 nights in Oct 2017

2/10 Terrible

Donna

Disliked: Staff & service, property conditions & facilities
Over priced, not the same as on Hotels.com
I booked a double room and expect what I saw on Hotels.com. When I arrived, I got a room for disabled, there is almost no light as the small window is far away from the bed. There is no hair dryer, the bed is much smaller than it should be as it's clear with the bedside lamps that it does not match the size of the bed. I suppose they have made this room so it can fit wheelchair. It was already very late so I can't be bother mention about this to staff. Only stayed for 2 nights, I paid 125 euro per night which is way higher than it's normal price.
Stayed 2 nights in Oct 2017

8/10 Good

Svitlana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for our requirements

8/10 Good

Gina, Niagara Falls

Liked: Cleanliness
Small basic room. Staff was friendly. Outside Paris but subway was 5 mins away. Very easy to get to the sights. Would recommend if on budget or driving. Meets ur basic needs.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel close to the city.
It was not enough space in the room for 3 person.

8/10 Good

Phani, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The staff are very friendly. I didn't stay at the hotel for most of the time but then it's quite comfortable. Proximity to RER station and other shops is really helpful. Decently clean and area is quiet as well. Nothing much to complain about really. Good value for money.

6/10 Okay

Jean, Rouyn qc

Disliked: Cleanliness
Close to subway/train and supermarket
No fridge, no ice machine... Shelves in bathroom would be nice since tiny and when you are three, it is hard to keep well ordered. close to Orly airport but 45 minutes from CDG Airport

10/10 Excellent

Nick, Stockton on Tees

Liked: Cleanliness, staff & service, room comfort
Great hotel for days out in Paris
Great hotel to meet our requirements which were to allow us an easy journey into Paris on the Metro - the local station is a 5 minute walk and the 10-15 mins ride into the centre of Paris. We also wanted easy access on to the autoroute to allow our onward journey the following day to the south of France and again, it took 5 mins drive to find the autoroute. Overall, cost effective, comfortable hotel.

6/10 Okay

thiaa, Canada

Good
Staff was very friendly, and speak good English, area was nice and very close to transportation, only issue is bedroom was small .

8/10 Good

Fadi, Easton, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
The rooms were clean, well furnished, and comfortable I use the hotel for sleeping only I used to leave early in the morning @ 7:30 and come back at 12:00 midnight

6/10 Okay

migit, rastatt germany

Liked: Staff & service
Disliked: Room comfort
Ok
The room was clean,personal was nice and overall was ok!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

P. Kimet, Toronto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel I booked through Hotels.com
The room was so small you could barely fit 2 small suitcases. The hotel didn't even supply tissue paper. The breakfast was minimal at best, the only good thing about the breakfast was the freshly baked croissants. They served yogurt that expired that very day. The Lobby was under construction and the workers were so slow. My sister had to change her room because it stunk of sewage. I expected more from this hotel being a North American chain. Hotel rooms are nothing like the pictures.
Response from saida blin on 22 Nov 2014
Dear kimet, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

6/10 Okay

Sam, Chicago

Average
everything was average.
Response from saida blin on 22 Nov 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

Guest 1

Disliked: Staff & service, room comfort
Not good location
Hard to get taxi, even after a long waiting for a call in taxi, it will start at 9euro, cost a lot.
Response from saida blin on 22 Nov 2014
Thank you for taking the time to complete our online survey following your recent stay at our hotel. On behalf of our entire team, I am sorry for Lengue waiting taxi and normally pending maximan taxi and 10 minutes. Be sure we will do everything possible to improve our services and offer an exceptional experience for our future customers. I hope to have the pleasure of welcoming you again in our hotel and allow us to share with you a better experience. Sincerely,

6/10 Okay

lauren , LDN

Liked: Room comfort
Good base hotel.
I stayed at the comfort inn with two friends. We had booked a room for 3, however when we arrived were told it had got a little muddled and we had a double bed and a single- we are best friends, so didn't mind sharing a bed... Obviously may not be as convenient for others if this happened again though. The room was very basic but had everything we needed, beds were comfortable, shower worked well. Wifi was a little slow and our air conditioning unit was a bit temperamental but nothing too awful. The area is quiet and close to the metro. Took only about 25 mins to be in Central Paris. Hotel staff were friendly and spoken excellent English- very eager to help us with anything that we needed. Our holiday consisted of 4 very full days of touring Paris and so our hotel was simply a place to leave our stuff and catch some z's. Perfect for the job and I would recommend it to anyone with the same sort of itinerary planned!
Response from saida blin on 21 Mar 2015
dear LAUREN Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, . yours I apologize on behalf of all the team hotel da cahan comfort for the misunderstanding Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We hope to see you again soon!

10/10 Excellent

Chau, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good services
good one

8/10 Good

PK, South coast, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with good access to central Paris
We were looking for a base for a couple of days with good access to Paris and with parking to accommodate a large mini-bus. It ticked all the boxes!!!

10/10 Excellent

Emily, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Hotel & Location for Those on a Budget
The hotel room was clean and staff were very friendly and helpful (even with limited English). Free parking and easy to get to by car. Metro station only a short walk away. Perfect for a cheap and decent place to stay while visiting Paris.

6/10 Okay

jo, NJ

1 night - OK
The Hotel is ok. Room also. I was alone and had a room for 3 (1 single + 1 dble bed) The place is not specifically the nicest in Paris Surb area, but you have for what you pay ! For a short period, it can fit. Employees are nice.

6/10 Okay

Gareth, Lancashire

Liked: Cleanliness, staff & service, room comfort
Convenient Location but fairly basic
Only here for 3 nights so this was okay. The free WiFi was fairly slow and unreliable in the evenings once other people had logged in. Breakfast was fairly basic with a limited choice, but room was fine and bed was comfortable.

10/10 Excellent

CsabaV, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, Friendly and helpful staff
Great Location, Friendly and helpful staff. The internet connection was quite slow but other than that a great experience. They let us keep the car in their parking lot after checkout until later that night what was very helpful. You can also get a breakfast for 9 euros per person which we found that was well worth.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

4/10 Poor

Carla, Las Vegas

Disliked: Staff & service, property conditions & facilities, room comfort
Bad location
The hotel was far from París. Although we did book late, the location and amenities were bad. There was no Internet the whole time we were there, with no explanation or and apologies.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort

8/10 Good

Degenhardt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oh! Paris
All was great, except the hotel did not have WiFi working while I was there. The location was great, and the neighborhood had many retaurant to choose from, you can take the transportation system or you can drive easily all over.

6/10 Okay

David, Fort Worth, TX, USA

Bad breakfast
The breakfast for the price was very bad compared to other hotels we stayed in while traveling in Europe.

4/10 Poor

Maureta, Pennsylvania

Comfort Hotel in Cachan, France
The room was adequate, shower was clean, bed was confortable but the pillow appeared to be for a child rather than an adult. We booked a room with 3 singles but the receptionist tried to give us one queen bed; undoubtedly he was not successful. Do not ever take the breakfast..quite worthless not even worth describing.

2/10 Terrible

Whitpr

Unpleasant stay
I would not advise, or encourage anyone to stay here. It was a very inconvenient and disappointing day when we arrived to this side street motel. The pictures are deceiving on all counts, specifically the size of the room. This is in no way a luxury hotel. It was very far from Paris and the main airport. There were too many beds in the room which did not help with the space situation of the already miniature room. The walls are paper thin. The area was quiet enough but this is probably a result of the hotel being so far away from any considerable civilization and it was the month of Paris being on vacation. It was our fault for being fooled by the discreet pictures displayed. In other words, keep looking!!

10/10 Excellent

Danijel, Slovenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very comfortable stay for that price. Thank you for excellent service.

10/10 Excellent

JOSE ANTONIO, EL PASO, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
REALLY GOOD HOTEL
I trully recommend this hotel to anyone wanting not to stay in the center of paris. The hotel is only 8 mins by train and the train station is only a 10 min walk. The neighborhood is really nice, there are 2 markets near by restaurants and other really cool stuff. I really liked cachan made me want to stay longer the staff was wonderful, they made me very happy for staying 6 nights. I only had 3 nights planned but decided to stay 3 more and just rest from all the traveling. The free internet in the room the great no having to go down stairs. Only wish the maid mopped everyday-

4/10 Poor

KKkk123

Liked: Staff & service
Disliked: Cleanliness
This hotel is ok.
The carpet on the hallway smelled bad . There is no room service and the surrounding restaurants and store close very early so make sure you have food in your room. There is no cable or English channel so you can't watch any news . You feel isolated . They turn off Internet signal in the middle of the night. We lost Internet connection almost the same time each night.

6/10 Okay

Verified traveller

Disliked: Cleanliness
Ok hotel but the cleaning service could be better
I stayed at this hotel on two different occasions. The first time around my stay was good but the second time around I encountered some problems. When I checked in the receptionists gave me a key to a room and when I entered the room the maid showed up and said that the room wasn't ready and it wasn't. The maid checked us into another room that was supposedly "clean". The floor was sticky everywhere in the room and in the restroom. I didn't make a fuss because I was very tired and just wanted to sleep. The next couple of days after the maid "cleaned" I observed that the floors were never vacuumed or mopped. I had something fall on the floor and when I picked it up I noticed dirt everywhere on the floor and under the beds. Also every evening when I returned to the room the beds were never made nicely the sheets were thrown and the pillows were tossed and stayed where ever they happened to land. The sheets were also never changed, it was the same ones and I know because there was a stain and I saw the same stain everyday of my stay. Another day when I came into the room I found a the blanket to the bed rolled up in a ball on top of the armoire/ mini closet. I wish hotels.com would allow me to post pictures I took pictures of all of this. The good thing about this hotel is that the front desk staff is friendly and the location is great. It is a 15 minute walk to the metro train which takes you directly into Paris (about 20 minutes) and the Charles de Gaulle Airport. Or there are also bus stops about a block away that will take you to the train. Also near the hotel there are several shops and restaurants- a grocery store, bakery, pharmacy, post office. If the maids did a better job and keeping the place clean I would give this place a higher rating.

4/10 Poor

Dorothy

Disliked: Cleanliness, staff & service
Unfortunately I didn't get to
Unfortunately I didn't get to stay at this hotel as my booking was refunded due to unavailability. This caused chaos for my travel plans as I did not have internet access to check this change. Unfortunately I had another booking for my travelling partners and as I was not in the hotel we found alternative accommodation. Cheers

8/10 Good

Danielle, Schweinfurt, Germany

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Comfort Hotel - Cachan Paris - American travelers
My husband, baby and I went to Paris for a long weekend/our anniversary. The staff speaks fairly decent english, definitely enough to help us out, and were very friendly. If you are European, the rooms here will be of no surprise to you, but for Americans, the "tight quarters" can be a little frustrating, especially if you have children. We live in Germany, so were pretty used to it. BUT, the room was very clean, has air-conditioning, and was smoke-free and quiet. The location is great, about 3-4 miles from Paris. It's a 10 minute walk to the RER station, which will take you right to downtown, and then you're not paying all the outrageous hotel prices that are in the city. There is also a little convenient store around the corner to get drinks and snacks. Overall, very pleased!