One Bedroom Corner Suite | In-room safe, desk, iron/ironing board, free WiFi

Reviews of Ramada Hotel and Suites Ballina Byron

4.5 out of 5
Ramada Hotel and Suites Ballina Byron
2 Martin Street, Ballina, NSW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 599 out of 1002 reviews" "
Rating 8 - Good. 309 out of 1002 reviews" "
Rating 6 - Okay. 61 out of 1002 reviews" "
Rating 4 - Poor. 22 out of 1002 reviews" "
Rating 2 - Terrible. 11 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Kevin

Travelled with family
Liked: Staff & service, property conditions & facilities
Quiet area
Stayed 1 night in Mar 2024

10/10 Excellent

david

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
River view great room
Stayed 2 nights in Mar 2024

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the hotel were excellent. Very attentive and nothing was a problem.
Stayed 9 nights in Mar 2024
Response from Anna on 19 Mar 2024
We're delighted to hear this, thank you kindly Geoffrey :)

8/10 Good

Jade

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend
Stayed 1 night in Mar 2024
Response from Anna on 19 Mar 2024
Thank you Jade for recommendation we really appreciate it :)

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel to use as a base if travelling around area. Staff friendly and helpful rooms spacious and clean with access to nice pool and small gym. No on site restaurant when we visited but plenty within walking distance.
Stayed 2 nights in Mar 2024
Response from Anna on 19 Mar 2024
Thank you Mark for your fantastic feedback :) We hope to have the main restaurant open soon with new owners, in the meantime there is Isola Wine Bar and Tasting Room, La Cucina and Mumbai Masala. Looking forward to welcoming you back again soon.

8/10 Good

Greg

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Anna on 12 Mar 2024
Thank you Greg, we look forward to welcoming you back again soon.

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very helpful when we arrived and let us know where we could find good food nearby with good directions. Very friendly!
Stayed 1 night in Mar 2024
Response from Anna on 12 Mar 2024
Hello Julie :) Thank you for your kind words, we're delighted to hear and look forward to welcoming you back!

10/10 Excellent

Patty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved that we could look outand see people fishing in the water, running by the bay, and enjoying life. The pool area was lovely
Stayed 1 night in Mar 2024
Response from Anna on 12 Mar 2024
Hello Patty, it's so lovely isn't it, makes our day :) Thank you for reminding us and hope to see you again soon.

10/10 Excellent

garry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anna on 12 Mar 2024
Thank you Garry, we're delighted you enjoyed your stay.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anna on 12 Mar 2024
Thank you so much Andrew, hope to see you again soon.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Annq on 12 Mar 2024
Thank you kindly Jeff :)

6/10 Okay

Damian

Stayed 1 night in Mar 2024
Response from Anna on 12 Mar 2024
Thank you Damian, hope to welcome you back again soon. Let us know how you can improve your next stay.

10/10 Excellent

Devon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The condition of the hotel was very good, it's location was great. Short walk to the shops and cafe/restaurants.
Stayed 1 night in Feb 2024
Response from Anna on 5 Mar 2024
Thank you Devon for your lovely feedback :)

6/10 Okay

Alexander

Travelled with partner
Disliked: Staff & service
Checking in was very slow and amenities were average. Redecorating the reception area was inconvenient.
Stayed 2 nights in Feb 2024
Response from Anna on 5 Mar 2024
Hello Alexander, we appreciate the valuable feedback and will take it on board. We do have online check-in to speed up the process :)

10/10 Excellent

Jeff

Stayed 1 night in Feb 2024
Response from Anna on 22 Mar 2024
Thank you Jeff :)

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Anna on 5 Mar 2024
Thank you Ronald.

10/10 Excellent

GrahaM

All good in the ‘hood, although on one occasion I was accosted by an indigenous person asking for money who got agro and called me a “land grabba” when I explained I dont carry cash and refused to go to an ATM. …just be careful when you go up the street at night on your own. I’m married to an indigenous person and he was lucky she was not with me when this happened…but ‘all good in the hood’ — I would definitely stay here again
Stayed 1 night in Feb 2024
Response from Anna on 5 Mar 2024
Thank you for staying with us, we look forward to welcoming you and your wife back again soon.

10/10 Excellent

Peter Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent will stay again The area is worth several days and is much cheaper than Byron
Stayed 1 night in Feb 2024
Response from Anna on 5 Mar 2024
Thank you Peter we're delighted to hear and can't wait to welcome you back :)

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Anna on 29 Feb 2024
Thank you Warren

10/10 Excellent

Kylie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed the spa room was clean modern and customer service was great.
Stayed 1 night in Feb 2024
Response from Anna on 29 Feb 2024
Thank you Kylie we're delighted to hear :)

6/10 Okay

Michael

Travelled with partner
Disliked: Staff & service
Spa not working right and sent to a room that had maintenance men working ?
Stayed 1 night in Feb 2024
Response from Anna on 16 Feb 2024
We're so sorry Michael, this is very rare! We hope we were able to rectify this swiftly for you.

10/10 Excellent

Christine

Stayed 2 nights in Jan 2024
Response from Anna on 22 Mar 2024
Thank you Christine :)

10/10 Excellent

Zaneta

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay
Stayed 2 nights in Jan 2024
Response from Anna on 16 Feb 2024
You've made our day to hear, thank you :)

10/10 Excellent

Leanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, amazing views, lovely location. Will be great when a dining option is available again, if nothing else a coffee shop would be nice. We have stayed here a number of times and it never disappoints.
Stayed 1 night in Jan 2024
Response from Anna on 31 Jan 2024
Oh this is such a delight to read, thank you Leanne! You've put a smile on our faces. Looking forward to welcoming you back again :)

8/10 Good

Dylan

Stayed 1 night in Jan 2024
Response from Anna on 31 Jan 2024
Thank you Dylan, see you again soon!

8/10 Good

John, East York

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice property with good space in the rooms. Showers are good but bathrooms are a bit outdated. Nice option having kitchen and a pool outside. Price could be a bit better.
Stayed 1 night in Jan 2024
Response from Anna on 31 Jan 2024
Thank you John for your great feedback, we really appreciate the insight! Hope to welcome you back again soon.

10/10 Excellent

Farhad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Anna on 21 Jan 2024
Thank you kindly Farhad :) Hope to see you again soon.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed over the new year and everything was wonderful. Highly recommend and we will be back!
Stayed 6 nights in Dec 2023
Response from Anna on 31 Jan 2024
We're so glad you had a wonderful stay to start the year off well! We hope your whole year feels easeful and inspiring. See you again soon.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lack of dining facilities and place to meet friends was a noticeable omission to normal options available when we have stayed previously
Stayed 2 nights in Dec 2023
Response from Anna on 27 Dec 2023
Thank you David for the valuable feedback, you're always welcome to reach out and ask us our favourite dining options :) Happy New Year to you, hope to see you again soon.

10/10 Excellent

Scott

Stayed 1 night in Dec 2023
Response from Anna on 27 Dec 2023
Thank you Scott :)

10/10 Excellent

Margretha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy, secure parking. Comfortable rooms. Great pool. Lovely view, and dolphins come and play right in front in the little marina, if you have a room with water views.
Stayed 1 night in Dec 2023
Response from Anna on 27 Dec 2023
Thank you kindly Margretha for your lovely feedback :) We're delighted the dolphins came to say hello! Happy New Year and hope to welcome you back again soon.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Anna on 27 Dec 2023
Thank you kindly Heather :)

10/10 Excellent

gai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good. No complaints
Stayed 7 nights in Dec 2023
Response from Anna on 14 Dec 2023
Lovely to hear, thank you Gai :)

10/10 Excellent

Antoniette

Stayed 1 night in Dec 2023
Response from Anna on 14 Dec 2023
Pleasure hosting you here, hope to see you again soon.

10/10 Excellent

Sue

Travelled with family
Liked: Amenities
Very friendly staff and the room was so comfy and very clean
Stayed 1 night in Dec 2023
Response from Anna on 14 Dec 2023
Thank you so much Sue :)

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great stay. Clean , tidy and friendly staff
Stayed 2 nights in Dec 2023
Response from Anna on 14 Dec 2023
We're delighted to hear Joy, thank you kindly.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Anna on 14 Dec 2023
Thank you Paul :)

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Anna on 14 Dec 2023
Thank you Megan :)

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Anna on 14 Dec 2023
Thank you so much Scott :) We can't wait to welcome you back.

8/10 Good

Kelly

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Anna on 30 Nov 2023
Thank you Kelly, hope to welcome you back again soon!

10/10 Excellent

Sumit

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everythings were good
Stayed 2 nights in Nov 2023
Response from Anna on 30 Nov 2023
We're delighted to hear, see you again soon :)

8/10 Good

Rebecca

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Thanks for the stay
Stayed 2 nights in Nov 2023
Response from Anna on 30 Nov 2023
Thank you kindly Rebecca for staying with us and making memories, we can't wait to welcome you back again soon :)

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Anna on 30 Nov 2023
Thank you Gregory :)

10/10 Excellent

Carole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly efficient professional staff Great location. Overall very good value would recommend to friends
Stayed 2 nights in Nov 2023
Response from Anna on 30 Nov 2023
This is such wonderful feedback to hear Carole, thank you. We are delighted and can't wait to welcome you back.

6/10 Okay

Cheryl

Travelled with family
Liked: Staff & service
Great location, central to shopping. Usually a lovely view of the river from many rooms. Unfortunately, their restaurant (Mezza at the Point), and bar was closed until further notice, so no room service, pre-dinner drinks, food or just to enjoy the view was available. Still the same room rack rate though, even with loss of a fairly major facility. The restaurant was privately owned and would close it's doors for private functions, and there would be no room service during these events, as we found out to our disappointment on other occasions. The Ramada really needs to run it themselves, or charge less to the leaseholders (with guaranteed room service), because there has been change of management over the years, and I watched the steady decline of this last one. A four-star accommodation like the Ramada, that charges the highest rates in the area, should provide an in-house restaurant and room service, as it's fellow chain hotels do.
Stayed 1 night in Nov 2023
Response from Anna on 30 Nov 2023
Hello Cheryl, thank you kindly for your review and honest feedback. We hear you! In the meantime, there are many lovely dining options around the Ramada building and within short walking distance, feel free to reach out and we can let you know our recommendations :)

10/10 Excellent

Loren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Anna on 30 Nov 2023
Thank you Loren :)

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worthwhile
Great location and convenient to restaurants. Wifi log-on specific to each room meant fast speed.
Stayed 1 night in Nov 2023
Response from Anna on 30 Nov 2023
Wow this is wonderful to hear John! Thank you kindly for the great feedback, we look forward to welcoming you back again soon :)

6/10 Okay

Helen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
2 women who had requested separate beds were allocated a king size bed. Asked if it could be change pre arrival. On arrival they told us for an extra 45 dollars- one can sleep on the sofa.
Stayed 1 night in Nov 2023
Response from Anna on 30 Nov 2023
Hello Helen, we are sincerely sorry for the confusion, we don't have separate beds within our rooms unless a 2 Bedroom Apartment or our Penthouse is booked. You're always welcome to call us 24hrs to ask any questions. We hope this helps and sorry again that we didn't get to impress you on this occasion. We hope to welcome you back again soon.

4/10 Poor

Steven

Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from Anna on 20 Nov 2023
Hello Steven, thank you for your feedback, we'd love to know how we can improve your experience with us, feel free to reach out.

8/10 Good

Stephen Damian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to shopping and beach
Stayed 1 night in Nov 2023
Response from Anna on 20 Nov 2023
Thank you kindly Stephen :)