Aerial view

Reviews of Reflections Holiday Parks Shaws Bay

3 out of 5
Reflections Holiday Parks Shaws Bay
1 Brighton Street, East Ballina, NSW

Reviews

9.2

Wonderful

Rating 10 - Excellent. 23 out of 35 reviews" "
Rating 8 - Good. 9 out of 35 reviews" "
Rating 6 - Okay. 3 out of 35 reviews" "
Rating 4 - Poor. 0 out of 35 reviews" "
Rating 2 - Terrible. 0 out of 35 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Roslind

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was nice. First opion not great when I arrived. I was told that my cabin had a queen bed and bunkbeds. I explain that my confirmation from Expedia said two queen beds, they apologetically said there was nothing else available. Having travelled from Canada it did not leave me options. So I took the cottage which turned out to be a queen bed and two singles. Not sure what if any price differential that would have cause. Everyone needs to get their information together for the customer.
Stayed 3 nights in Nov 2023

6/10 Okay

Russell

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Old overpriced
Stayed 2 nights in Nov 2023

10/10 Excellent

Jasmin

Travelled with partner
Liked: Staff & service
Love it
Stayed 3 nights in Oct 2023

10/10 Excellent

Stephen

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot, cabin was great. Only downside is tha its a 4 person cabin and the couch is tiny but its a great place and love the pet friendly and how they show you all the pet friendly placez in the area. Thank you.
Stayed 2 nights in Sep 2023
Response from Reflections Holiday Parks on 24 Sept 2023
Thanks for your great feedback Stephen. We'll take a look at the couch. We are really happy to see that you love Shaws Bay and our dog-friendly aspect. You and your doggos are always welcome here.

10/10 Excellent

Nathan

Stayed 2 nights in Sep 2023
Response from Reflections Holiday Parks on 24 Sept 2023
Woo hoo! We love a 10 out of 10 rating. Thanks Nathan - we are so happy that you enjoyed your stay with us here in Shaws Bay.

10/10 Excellent

Margie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great views and customer service
Stayed 3 nights in Jul 2022
Response from Debra Parsons on 19 Jul 2022
Hi Margie Thank you for your review. we are glad you enjoyed your stay in our park and look forward to your next visit. Kind Regards Debra Parsons Park Manager

10/10 Excellent

Natalie

Business traveller
Liked: Cleanliness, room comfort
The view of Richmond River from the cabin patio was basically uninterrupted. The premises & surrounds were immaculate, despite Ballina experiencing the devastating floods around the time. The kitchen facilities are perfect for someone like Me with special dietary requirements. I don't drive, so the location is ideal for anything you need to do in Ballina...be it sit on a beach, at the river or park, shop for fun or groceries - all walking distance and flat unless on cliff faces or bush tracks
Stayed 2 nights in Mar 2022
Response from Debra Parsons on 19 Jul 2022
Hi Natalie Thank you for your great review of your recent stay in our park. Sounds like you had a great stay and we are glad to hear you loved your cabin. We look forward to seeing you again soon. Kind Regards Debra Parsons Park Manager

10/10 Excellent

Angus

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2022
Response from Debra Parsons on 30 Apr 2022
Thank you for rating us 10 out of 10. We are glad you enjoyed your stay and look forward to seeing you again soon. Kind Regards Debra Parsons Park Manager

10/10 Excellent

damien

Travelled with family
Liked: Cleanliness, room comfort
Water views
Amazing view. Very relaxing location
Stayed 4 nights in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great little cabin. Cosy yet perfect for a family of four. Good location.
Stayed 2 nights in Jan 2021
Response from Debra Parsons on 3 Feb 2021
Hi Thank you for your lovely review of our park. We are glad you enjoyed your stay and look forward to seeing you again soon. Kind Regards Debra Parsons Park Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Great cabin amazing Location
Stayed 2 nights in Nov 2020

10/10 Excellent

Linette

Travelled with family
Liked: Cleanliness, room comfort
Great cabin in amazing location right on the shore at Shaws Bay
Stayed 1 night in Nov 2020

6/10 Okay

Verified traveller

The small cabins are too expensive. We can gat a house for just a little more. There isn’t enough shelving or towel racks in the bathroom. We used string to hang our towels. There was no chopping board. The internet usage is extremely limited. There wasn’t enough to watch movies or use the mobile phone for wifi. The cleaning is basic and lacks detail.
Stayed 8 nights in Feb 2020
Response from Debra on 15 Mar 2020
Hi We are sorry you did not enjoy your stay in our park. We will take your comments on board and look at improving our cabins to include more towels racks etc. The internet will soon be upgraded and hopefully will include more data. Kind Regards Debra Parsons Park Manager

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2019
Response from Debra Parsons on 18 Nov 2019
Hi Thank you for rating our park 4 stars. We are glad you enjoyed your stay. Kind Regards Debra Parsons Park Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, good amenities view is spectacular. Beds a bit hard but overall comfy.
Stayed 3 nights in Oct 2019
Response from Park Mangaer on 24 Oct 2019
Hi Thank you for rating our park 4 stars. We are glad you enjoyed your stay and look forward to seeing you again soon. Kind Regards Debra Parsons Park Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Debra on 24 Sept 2019
Hi Thank you for rating our park 5 out of 5. We are glad you enjoyed your stay and look forward to seeing you again soon. Kind Regards Debra Parsons Park Manager

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect holiday!
We had a fantastic holiday at Reflections Holiday Parks Shaws Bay. It was just perfect in all aspects. The cabin had everything we needed. We just wished we could have stayed longer.
Stayed 3 nights in Jul 2019
Response from Debra on 7 Aug 2019
Hi Audrey Thank you for your lovely review of our park. We are so glad you had a wonderful stay. We look forward to seeing you again soon. Kind Regards Debra Parsons Park Manager

10/10 Excellent

Keryn, Brisbane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that after a very long drive we were warmly greeted with a great big smile and kind words. I knew straight away we chose well! Our amazing cabin confirmed this. We had a very enjoyable 2 night stay, can't wait to go back and spend longer next time in beautiful Shaws Bay.
Stayed 2 nights in Jul 2019
Response from Debra Parsons on 26 Jul 2019
Hi Keryn Thank you for your lovely review of our park. We are so glad you had a nice stay. We look forward to seeing you again soon. Kind Regards Debra Parsons Park Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cabin we stayed in was a good size for a family of 4. Comfortable beds and lounge,clean and close the beach.
Stayed 2 nights in Jan 2019
Response from Debra Parsons on 27 Feb 2019
Hi Thank you for taking the time to review our park. We are glad you enjoyed your stay at Reflections Holiday Park Shaws Bay and we look forward to seeing you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to the beach was great and facilities excellent.
Stayed 2 nights in Jan 2019
Response from Debra Parsons on 27 Feb 2019
Hi Thank you for your feedback. Reflections Holiday Park Shaws Bay is in the best location on the Coast. Overlooking the river and Bay we agree its the perfect place for a holiday. We look forward to seeing you again at our park

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for kids. The new cabins are amazing!
Stayed 2 nights in Dec 2018
Response from Debra Parsons on 27 Feb 2019
Hi Stephen Thank you for you review. We agree that the new Cabins are amazing and in the best location overlooking the river. We look forward to your visit with us at Reflections Holiday Park Shaws Bay.

8/10 Good

maximus, Australia

Liked: Staff & service, property conditions & facilities, room comfort
Location
The floor was need of a mop as we had to wear thongs inside to stop our feet from getting black. I think they are vacuuming but not mopping after every booking.
Stayed 6 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and fabulous location. Helpful staff.
Great seaside cabin immediately opposite a lovely little swimming beach.

10/10 Excellent

Judy, Tweed Heads

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great holiday destination that caters for everyone
Great cabins with a great view of the beach .A shop and hotel is in walking distance. Great place to surf, swim,kayak and fish.Didnt want to leave.

10/10 Excellent

Scotty, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT PARK
We were only there for 2 nights, would liked to of stayed longer, was very comfortable overlooking the water.

8/10 Good

Bob, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
We stayed in a standard cabin for three nights. The cabin was small but comfortable and had everything required for a good stay. The location of the caravan park is excellent - our patio overlooked the bay and was a pleasant place to have an afternoon drink. The caravan park is located next to a hotel, so it was a convenient place to have a meal. There were great walks and bike rides from the caravan park, with it being located next to the causeway at the entrance to the Richmond River. We enjoyed our stay and would recommend it to others.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing beach stay
Relaxing and picture perfect. Would definitely stay here again!

8/10 Good

Kimberley, Wollongong

Liked: Staff & service, property conditions & facilities, room comfort
Comfy ocean view would stay there again!
Stayed in cabin three which has a nice veranda and bbq and overlooks the bay. Very comfy and quite spacious cabin. Beds were comfy and the cabin was quite clean but because it is so close to the bay and sand there was abit of sand in the couch and the floor was a little gritty but being so close to the sand it is to be expected. Overall it was a very pleasant experience and I would stay there again.

8/10 Good

Richard, Australia - QLD - Cairns

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good; Value: Affordable; Service: Friendly; Cleanliness: Pleasant;

6/10 Okay

Verified traveller

Disliked: Staff & service
Affordable accommodation
Nice place just 2 minutes from ballina township and a10 minute drive from Lennox Head. We booked a cabin with an ensuite and kitchen. Our cabin wasnt as nice as it looked on the website. The bathroom is very damp after a shower the moisture would drip down the walls and it was like that the whole time we were there. The bathroom fan didnt help and toilet paper would get soggy from the damp air. Wifi did not work. I found the office staff a little blunt and not very friendly. We stayed 6 nights and were each allocated 2 clean towels over our stay even when i took our towels to the office to get fresh ones we were not allowed any more. Definitely an ideal place to stay if your on a budget it cost us $113 per night for 3 of us. It has a heatpump which was nice. Im not a fussy person but I wouldnt stay here again.