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Reviews of Bay Motel

3 out of 5
Bay Motel
12 Bay Street, Byron Bay, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 175 out of 326 reviews" "
Rating 8 - Good. 103 out of 326 reviews" "
Rating 6 - Okay. 33 out of 326 reviews" "
Rating 4 - Poor. 13 out of 326 reviews" "
Rating 2 - Terrible. 2 out of 326 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Great location in the heart of Byron Bay. No ramps or lift to the apartments. Steps only 😕
Stayed 2 nights in Apr 2024

10/10 Excellent

Kerri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great choice for Byron bay, right on beachfront and convenient to everything.
Stayed 1 night in Feb 2024
Response from Bay Motel on 6 Feb 2024
Hi Kerri,Thank you very much for your review.We are thrilled to see you have enjoyed your stay with us, and would love to welcome you again in the future!Kind regards,

6/10 Okay

Ivica

Disliked: Cleanliness
Bathroom needs upgrade
Stayed 1 night in Jan 2024
Response from Bay Motel on 6 Feb 2024
Hi Ivicia,Thank you very much for your review!Sorry to hear that you did not think the bathroom was up to standard, as this is normally something our guests are quite happy about.Kind regards,Kind regards,

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Response from Bay Motel on 8 Feb 2024
Dear Jason, we are delighted you had a lovely time at Bay Motel. Looking forward to seeing you again. Kind regards, Bay Motel

8/10 Good

paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager was amazing fixing up a booking error, room was clean only let down was how bright the lights where coming from out side and making it hard to sleep. Overall was a nice place to stay
Response from Bay Motel on 25 Dec 2023
Dear Paul, thank you for choosing Bay Motel. We are glad you enjoyed your stay overall. For the lights, we are terribly sorry and we will see what we can do about it. We hope to see you again. Kind regards, Bay Motel

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Economical accommodations and a great location!
We had a brief one-night stay on our way up the coast. Excellent location in town. Nice to fix morning coffee and walk across the street to stroll the wonderful beach. Front staff mate was excellent (Davie?). Very quiet location and convenient to everything we needed!
Stayed 1 night in Nov 2023
Response from Bay Motel on 25 Dec 2023
Dear Gina, thank you so much for your nice review. The location is, indeed, perfect as you are directly in front of the main beach and from a walking distance of everything you could dream of in Byron Bay. Thank you for choosing Bay Motel and we hope to see you again. Kind regards, Bay Motel

6/10 Okay

Ben

Liked: Staff & service
Disliked: Cleanliness
Basic motel, old room with a bit of a smell. Well located.
Stayed 1 night in Oct 2023
Response from Michele and Mike on 17 Oct 2023
Hi Ben, thanks for taking time to review us. Please always inform reception as soon as you check into a property, if anything needs attention. We have a very high cleaning score and we could have rectified any problem for you immediately. Thanks again.Take care. Kind regards, Michele and Mike

8/10 Good

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Michele and Mike on 6 Oct 2023
Hi Ruth, thank you so much for your kind review of us and we hope to see you next time you visit Byron Bay.Take care, kind regards, Michele :)

10/10 Excellent

Mal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Michele and Mike on 28 Sept 2023
Hi Mal, thank you for your kind review of us and we hope to see you next time you visit Byron Bay. Regards, Michele and Mike :)

10/10 Excellent

maria

Travelled with partner
Liked: Cleanliness, staff & service
It was all in all a positive stay the room was a little dated especially the shower could use some renovations .
Stayed 2 nights in Jun 2023
Response from Mike and Michele on 29 Jun 2023
Hi Maria, thanks so much for your wonderful review and for the helpful comments on the property. We really appreciate all feedback from guests as these highlights areas we need to improve on. Thanks again and we are so happy you had a great stay. Take care. Michele and Mike

10/10 Excellent

Wendy

Stayed 1 night in Jun 2023
Response from Michele and Mike on 25 Jun 2023
Thank you, Wendy, for your fabulous review. It is certainly appreciated and we are glad you enjoyed your stay with us.See you again.

6/10 Okay

Amy

Travelled with family, Travelled with family and small children
Staff was lovely, letting us check in early (1pm). The room was adequate. Have had to get some extra stuff as it wasn’t facilitated for 3 guests to begin with. We’ve left feedback for the staff, won’t get into it as they know what they can improve on.
Stayed 1 night in Jun 2023
Response from Mike and Michele on 23 Jun 2023
Hi Amy, thank you so much for your feedback. We are so happy you found our staff lovely and friendly, and we will certainly address your comments. Thanks again and look forward to welcoming you next time you visit Byron Bay.Take care. Kind regards, Michele and Mike :)

8/10 Good

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Michele and Mike on 1 Jun 2023
Hi Leigh, Thanks so much for your great review and we hope to see you next time you visit Byron.Take care. Kind regards, Michele :)

10/10 Excellent

Alyssa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very accomodating and were able to have our room ready early! Very convenient location and super clean room.
Stayed 1 night in May 2023
Response from Mike and Michele on 8 May 2023
Hi Alyssa, thank you so much for your lovely review and yes we are in a fantastic spot. We're thrilled you found our staff friendly and the room clean. Hope to see you next time you visit Byron. Take care. Michele and Mike :)

10/10 Excellent

GEOFF

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were fantastic and very friendly. Definitely looking forward to staying there again!!!
Stayed 1 night in May 2023
Response from Mike and Michele on 7 May 2023
Hi Geoff, thanks so much for your kind review. We look forward to welcoming you back soon. Have a fabulous day. Kind regards, Michele and Mike :)

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location was amazing. The beach at our front door and cafes, bars and shops at the back. Could walk everywhere. The staff were extremely friendly and helpful. Would definitely stay here again.
Stayed 4 nights in Apr 2023
Response from Michele and Mike on 16 Apr 2023
Hi Suzanne, thank you so much for your lovely review. We are so happy you had a great time in Byron. Hope to see you next time. Take care Michele and Mike :)

10/10 Excellent

Judy

Stayed 1 night in Mar 2023
Response from Michele and Mike on 10 Apr 2023
Hi Judy, we are so happy you had a great time in Byron. Take care and hope to see you next time. Kind regards, Michele :)

10/10 Excellent

Wendy

Travelled with group
Liked: Cleanliness, staff & service
The location was excellent. The room set out was just what we wanted for 5 Adults. We only had one minor problem was the AC wasn't working but it was one of those things that can be fixed.
Stayed 1 night in Mar 2023
Response from Mike and Michele on 18 Mar 2023
H Wendy, Thanks for your review and hope to see you in the future, Kind RegardsMichael and Michele

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Michele and Mike on 10 Apr 2023
Hi Christopher, thanks so much for your kind review. Take care and hope we see you next time you visit Byron Bay. Kind regards, Michele :)

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Michele and Mike on 17 Mar 2023
Hi David, Thanks for your review, so glad you were happy with everything.Look forward to seeing you next time.

10/10 Excellent

James

Stayed 1 night in Feb 2023
Response from Mike and Michele on 26 Feb 2023
Hi James, we're so glad you had a great time and thank you for your kind review.Look forward to seeing you back soon.

10/10 Excellent

Liz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was really great and matched the pictures in online advertising. Very clean and fresh, very comfortable beds and had everything we needed. Very central for food and shopping and directly across the road to the beach. Would definitely stay here again and recommend to family and friends.
Stayed 1 night in Feb 2023
Response from Mike and Michele on 23 Feb 2023
Hi Liz,Thank you for your review, we are so glad you had a great experience here. Look forward to having you back.Take Care

8/10 Good

Martia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Mike and Michele on 23 Feb 2023
Thank you for your positive review Martia.So glad you had a good time with us.

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay if your holiday is all about the beach, shopping and eating great food. The rooms were very clean, tidy and comfortable. The staff were very accomodating, friendly and available. Better than some of the much more costly accomodation nearby. We'll definitely be back.
Stayed 4 nights in Jan 2023
Response from Michele and Mike on 23 Jan 2023
Hi Renee, Thanks so much for your awesome review. We are so happy you had a great time in Byron and enjoyed staying with us. See you next time.Take care.Michele and Mike :)

10/10 Excellent

Russ

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location to beach & dining Comfortable, clean room Lovely friendly staff
Stayed 1 night in Nov 2022
Response from Mike and Michele on 17 Nov 2022
Hi Russ,Thanks so much for your kind review and we are so happy you found our staff friendly. We believe it makes all the difference.Take care. Kind regards, Mike and Michele :)

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything. Friendly staff. Off street parking.
Stayed 2 nights in Nov 2022
Response from Mike and Michele on 14 Nov 2022
Hi Kelley,We are so happy you had a fabulous time. Hope to see you again. Take care. Kind regards, Michele

10/10 Excellent

simone

Stayed 1 night in Nov 2022

4/10 Poor

Aida, Brisbane

Liked: Cleanliness, staff & service
I would like to write a fair review. The motel is nice and clean. Staff are lovely and location is wonderful. BUT it is super noisy. There is no way you can get a decent sleep there. Read google reviews. I'm surprised no one mentioned it here. Because the motel is located close to the beach which is a very popular part of town, you can imagine how noisy would that place be. If you are a light sleeper like me and you need to book somewhere to rest and relax, I don't recommend this place. If you have no problem with noise then go ahead and enjoy it
Stayed 3 nights in Oct 2022
Response from Mike and Michele on 27 Oct 2022
Hi Aida, thank you for taking your time to review us. I responded to your complaint whilst you were staying with us and asked you to come to reception so we can address you noise concerns. However, you did not do this and decided to comment on the expedia site instead. We would have moved you to another room for the duration of your stay. We can't help you once you check out so, please next time you stay anywhere, if you have any concerns, bring them to the attention of management, so your stay can be more enjoyable. Take care. Kind regards, Michele and Mike

10/10 Excellent

Haruki

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly stuff.
Stayed 1 night in Oct 2022
Response from Mike and Michele on 25 Oct 2022
Hi Haruki, Thanks so much for your kind review and we are so happy you had a great time in Byron. Hope to see you next time. Take care. Michele and Mike :)

10/10 Excellent

Lana

Stayed 2 nights in Oct 2022

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Not bad for Motel Accommodation in Byron. But Byron accommodation very expensive overall
Stayed 2 nights in Sep 2022
Response from Michele and Mike on 20 Oct 2022
Hi Teresa, we hope you had a fabulous time with us and we're happy you found our rates reasonable. Take care. Kind regards, Michele

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for two nights. Great location comfortable clean would highly recommend.
Stayed 2 nights in Sep 2022
Response from Michele and Mike on 20 Oct 2022
Hi Gregory, we're so happy you enjoyed your time in Byron, found our rooms lovely and clean and yes we are in a fantastic spot. Hope to see you next time. Kind regards, Michele and Mike

10/10 Excellent

Yolanda

Stayed 1 night in Sep 2022

8/10 Good

Charles

Stayed 1 night in Sep 2022

10/10 Excellent

Noelene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night stop-over
Weather was superb and the location of the motel was great. Everything we wanted to do and see was close by and easy to locate. People running the motel were friendly even the cleaners.
Stayed 2 nights in Sep 2022
Response from Michele and Mike on 2 Oct 2022
Hi Noelene, Thank you so much for your kind review. We are so happy you had a great time in Byron and found all our staff friendly. Yes, we are in a terrific spot !! Take care and hope to see you next time. Kind regards, Michele and Mike :)

8/10 Good

navdeep

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very thing was good
Stayed 1 night in Sep 2022
Response from Michele and Mike on 2 Oct 2022
Hi Navdeep, Thanks for staying with us and writing a review. That's great you found everything good. Take care and see you next time. Kind regards, Michele and Mike :)

10/10 Excellent

Rod

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and welcoming, and literally the best placed central location in Byron beside the Beach Hotel.
Stayed 1 night in Aug 2022
Response from Michele and Mike on 25 Aug 2022
Hi Rod,Thanks so much for your kind review. Yes we are in a great spot. So happy you enjoyed your stay. Take care, Regards, Mike and Michele

10/10 Excellent

Mervyn

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The location of the property is prime
Stayed 1 night in Aug 2022
Response from Mike and Michele on 9 Aug 2022
Hi Mervyn, Thanks so much for taking your time to write a review. We are thrilled you had a great time and hope to see you back. Take care. Mike and Michele

10/10 Excellent

Hayley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, had everything you needed.
Stayed 1 night in Jul 2022
Response from Mike and Michele on 19 Jul 2022
Hi Hayley, Thank you so much for your awesome review. Yes we are in a super location. Hope to see you next time. Take care. Mike and Michele :)

10/10 Excellent

Craig

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly service.
Stayed 1 night in Jun 2022
Response from Mike and Michele on 28 Jun 2022
Hi Craig, Thanks so much for your awesome review. We are wrapped you had a great time in Byron and yes we are in a terrific spot. Take care. Kind regards, Michele and Mike

6/10 Okay

Tracey

Disliked: Staff & service
Stayed 2 nights in Jun 2022

10/10 Excellent

Louise van

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff, nothing was a problem. We will be back!
Stayed 1 night in Jun 2022
Response from Michele and Mike on 21 Jun 2022
Hi Louise, Thanks so much for your kind review. We are so happy you had a great time in Byron. Take care. Kind regards, Michele and Mike :)

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Byron Bay classic
He accommodation is very well positioned and close to the middle of town and across the road from the beach. The exterior looks dated but the room was recently renovated very clean and a good size. It was also the cheapest available. The only down side is the carpark. We had a large Ute and it was a very snug fit and a challenge to get out. It was resolved quickly and easily but just be aware.
Stayed 1 night in Jun 2022
Response from Michele and Mike on 21 Jun 2022
Hi Edward, thanks for taking your time to review us. Yes we are in a great spot and we are so happy you found our rates compatible. Yes totally agree our carpark can be a challenge for larger vehicles. These retro motels, built in the 70's, were designed for the older smaller cars like beetles and minis, I guess. Take care and thanks again. Mike and Michele :)

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best simple location and value in Byron
Yep, the location would have to be the best in Byron outside the $500 a night resorts. Bang on the beach. 50m to the water, the pub, great restaurants, and everything. Clean comfortable rooms with just enough amenities, the friendliest staff, nothing is too much, they treat you like royalty, Ok its a motel but for the price its brilliant, and free onsite parking in the heart of Byron, thats gold by itself. Only problem is the noisy nightly and early morning bin emptying, glass smashing, garbage truck noise that invades every space at any hour, but nothing the venue can do about that so take it on the chin. Stay here. Its the best spot with great service in a good room at a good price
Stayed 2 nights in May 2022
Response from Michele and Mike on 21 Jun 2022
Hi Mark, Thanks for your kind review. Sounds like you had a great time in Byron and yes the garbage truck in the morning can be a pain - we are tying to get them to pick up a little later....Thanks again and take care. Mike and Michele :)

10/10 Excellent

tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and welcoming managers. The room was spotless. Position is perfect. Across the road from the beach and in the middle of the action. You would think you would hear noise from the pub a couple of doors down but no the rooms quiet. Great stay. Thank you
Stayed 1 night in Apr 2022
Response from Mike and Michele on 16 May 2022
Hi Tanya, Thanks so much for your awesome review and we are wrapped you had a great time in Byron. Take care and hope to see you next time. Kind regards, Michele and Mike

8/10 Good

Nicholas

Liked: Cleanliness, staff & service
Clean and simple. Great location.
Stayed 1 night in Mar 2022
Response from Mike and Michele on 15 Mar 2022
Hi Nicholas, so happy you had a great time in Byron and yes our location is awesome. Take care and hope to see you next time. Kind regards, Michele and Mike

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are amazing. Was met at the reception by warm friendly people. First impressions amazing. Really enjoyed our stay. Room was spotlessly clean. Location was so convenient. 10/10 would stay here again.
Stayed 1 night in Feb 2022
Response from Mike and Michele on 24 Feb 2022
Thanks Michelle for your amazing review !!! We are thrilled you had a great time with us and we look forward to creating more great memories for you on your next visit to Byron. Take care. Kind regards, Michele and Mike

8/10 Good

Robert

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very neat and clean, a little noisy at night, overall an enjoyable stay
Stayed 3 nights in Feb 2022
Response from Mike and Michele on 23 Feb 2022
Hi Robert, Thank you so much for your kind review. We are so happy you had a great stay. Take care and see you next time. Kind regards, Michele

10/10 Excellent

Salara

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Welcoming and friendly environment. Clean facilities. We shall be back again!
Stayed 1 night in Jan 2022
Response from Mike and Michele on 30 Jan 2022
Hi Salara, Thanks so much for your awesome review. We are so happy you had a great time in Byron and yes look forward to welcoming you back soon. Take care. Kind regards, Michele and Mike

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
As usual everything from staff professionalism and friendliness to the rooms being super clean were at a high standard.
Stayed 4 nights in Nov 2021
Response from Mike and Michele on 25 Nov 2021
Hi James, Thank you so much for your awesome review. We are so happy you had a great time and found everything up to par. We look forward to welcoming you back again soon. Take care. Kind regards, Mike and Michele