The Serena hotel in Buzios is a great and enjoyable place. The hand-on management make sure the guest will receive CONSISTENTLY a professional and high quality service. In hindsight the experience staying at Serena exceeded expectations - they say what they do and they do what they say. The hotel ambience is fantastic, the food in the breakfast is great, the rooms are outstanding. The service is cordial and the whole crew is well trained to offer the guest an incredible and enjoyable experience. Stress free, friendly,fair cost.
Unfortunately, the hotel did not meet our expectations. At the reception, the host was more preoccupied for informing about the rules and regulations, and for asking to pay upfront, with no courtesy.
The physical appearance of the hotel is not inviting. Breakfast time was not pleasing. The premises of the bar, restaurant, sauna and swimming pool are disappointing. Some staff were trying to do their best, yet, they also felt frustrated.
In addition to the above, there were a few personal things were stolen from my room.
Quality for price is defficient.
Lucia from Panama
Rio Búzios Beach Hotel in Búzios , in the Brazilian state of Rio de Janeiro, just a few steps away from the magnificent Joao …More
"Nice hotel, beach side, but can't swim on beach."
Great pousada!! Next to beach and restaurants. Walking distance to shopping, restaurants, and nice beaches. Also, access to water taxy and boats. Facilities were good with great view of boats but shower was difficult to regulate for hot water. Staff was great!
oscar from LA, CA
Pousada Baia Bonita offers 3-star accommodation in Búzios, Brazil located in a privileged setting opposite the beach and …More
Room was disapointingly small, but reasonable position in the resort, can walk to new or old town, staff excellent and extremely helpful, swimmingpool is just for lazing in - can't swim in it too small, breakfast very good
Pousada Armação dos Búzios Beach offers comfortable accommodations in the Brazilian resort town of Búzios , popularized by …More
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