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Reviews of Riverside Hotel Branston by Greene King Inns

3 out of 5
Riverside Hotel Branston by Greene King Inns
Riverside Drive, Branston, Burton on Trent, England

Reviews

8.4

Very good

Rating 10 - Excellent. 125 out of 293 reviews" "
Rating 8 - Good. 104 out of 293 reviews" "
Rating 6 - Okay. 42 out of 293 reviews" "
Rating 4 - Poor. 14 out of 293 reviews" "
Rating 2 - Terrible. 8 out of 293 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rhodri

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2024
Response from The Riverside on 6 Mar 2024
Good afternoon, Thank you for your lovely review Kind regards

10/10 Excellent

Smith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I highly recommend!
Really enjoyed our one night stay, the place is lovely, the bedroom room was perfect, I would definitely recommend and I will be going back. Staff were really friendly and helpful just an enjoyable trip! Oh and the food was nice too!
Stayed 1 night in Dec 2023
Response from The Riverside on 29 Dec 2023
Good afternoon, Thank you for your lovely feedback .We are glad you had a good experience and hope to welcome you back soon.Kind regardsThe Riverside

10/10 Excellent

ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay albeit for business
This is a lovely pub/hotel. Staff are really friendly and helpful. Food in the restaurant is very good and good value too, breakfast was excellent as a really good choice. This was a business trip but the locate was perfect for that
Stayed 2 nights in Dec 2023
Response from The Riverside on 18 Dec 2023
Good afternoon Ian , Thank you very much for your lovely and valuable feedback. We look forward to welcoming you back soon.Kind regardsThe Riverside

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Riverside on 16 Dec 2023
Good afternoon, Thank you for your lovely feedbackKind regardsThe Riverside

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Very good place hidden away but excellent all round great WiFi too.
Stayed 1 night in Dec 2023
Response from The Riverside on 11 Dec 2023
Good afternoon Kevin, Thank you for your lovely and valuable feedback . We look forward to welcoming you back soonKind regardsThe Riverside

6/10 Okay

Gavin

Business traveller
Stayed 1 night in Dec 2023
Response from The Riverside on 13 Dec 2023
Thank you for your valuable feedback

6/10 Okay

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Riverside on 7 Dec 2023
Thank you for your valuable feedback .Kind regardsThe Riverside

10/10 Excellent

Di

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel by the side of the river Trent. Our room was spotless and seemed as though it had been recently redecorated, with a very nice bathroom. The staff were very pleasant and helpful and the breakfast was delicious, with plenty of choice.
Stayed 1 night in Nov 2023
Response from The Riverside on 1 Dec 2023
Good afternoon, Thank you for your lovely and valuable feedback .We are glad you had a lovely stay with us and hope to welcome you back soonKind regardsThe Riverside

8/10 Good

Michael

Stayed 2 nights in Nov 2023
Response from The Riverside on 13 Nov 2023
Good afternoon, Thank you for your feedback. We hope to welcome you back soonKind regardsThe Riverside

10/10 Excellent

Philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from The Riverside on 21 Oct 2023
Good afternoon Philip , Thank you for your lovely feedback .We hope to welcome you back soon.Kind regards

6/10 Okay

Adrienne

Stayed 1 night in Sep 2023
Response from The Riverside on 25 Sept 2023
Good afternoon, Thank you for your feedbackKind regards

10/10 Excellent

Margaret

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with the accommodation and its location on the river. Specially loved the freshly made breakfast.
Stayed 2 nights in Sep 2023
Response from The Riverside on 6 Sept 2023
Good afternoon, Thank you for your lovely and valuable feedback and enjoyed your breakfast . We are glad you had a good stay and look forward to welcoming you back soonKind regardsThe Riverside

10/10 Excellent

Rachel

Stayed 1 night in Sep 2023
Response from The Riverside on 23 Sept 2023
Good afternoon, Thank you for your valuable feed back. We look forward to welcoming you back soonKind regardsThe Riverside

10/10 Excellent

Di

Stayed 1 night in Aug 2023
Response from The Riverside on 30 Aug 2023
Good afternoon. Thank you for your valuable feedback .We look forward to welcoming you back soonKind RegardsThe Riverside

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from The Riverside on 30 Aug 2023
Good afternoon , Thank you for your valuable feedback. We look forward to welcoming you back soonKind regardsThe Riverside

10/10 Excellent

C

Stayed 3 nights in Aug 2023
Response from The Riverside on 18 Aug 2023
Good afternoon , Thank you for your valuable feedback Kind regardsThe Riverside

10/10 Excellent

Christine

Stayed 1 night in Aug 2023
Response from The Riverside on 16 Aug 2023
Thank you for your valuable feedback .We hope to welcome you again soon Kind regards

8/10 Good

Simon

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable and clean - perfect for the overnight business trip
Stayed 1 night in Jul 2023
Response from The Riverside on 27 Jul 2023
Good afternoon , Thank you for your lovely review .We look forward to welcoming you back soon Kind regardsThe Riverside

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Nice convenient location for a visit to the NMA.
Stayed 1 night in Jul 2023
Response from The Riverside on 10 Jul 2023
Good afternoon , Thank you for your lovely review .We are glad you had a nice stay with us .Hope to see you back soonKind regardsThe Riverside team

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable venue
Peacefull, pleasant
Stayed 2 nights in Jun 2023
Response from The Riverside on 28 Jun 2023
Thank you for your lovely feedback , hope you come back and see us soon

10/10 Excellent

BRYAN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and tidy, lovely location and the staff very helpful
Stayed 2 nights in Jun 2023
Response from The Riverside on 28 Jun 2023
Thank you for your lovely feedback , we hope to see you again soon

2/10 Terrible

P

Stayed 1 night in Jun 2023
Response from The Riverside on 26 Jun 2023
Good afternoon , we are sorry your restaurant experience wasn't as good as it could have been during your stay with us and we value your feedback so we can improve in the future .Please contact us if there is anything we can do to improve your experience .Kind regards

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely see
Stayed 2 nights in Jun 2023
Response from The Riverside on 12 Jun 2023
Thank you for your kind feedback

10/10 Excellent

Carole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from The Riverside on 10 Jun 2023
Thank you very much for your feedback Glad you had a good stay

8/10 Good

sherry

Stayed 1 night in May 2023
Response from The Riverside on 10 Jun 2023
Thank you for your feedback

10/10 Excellent

Will

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and nicely decorated rooms. Tasty menu at the restaurant and the staff were all very friendly.
Stayed 2 nights in Apr 2023
Response from The Riverside on 10 Jun 2023
Thank you for your lovely feedback , so glad you had a good stay with us

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from The Riverside on 10 Jun 2023
Thank you for your feedback .Sorry for delayed response

10/10 Excellent

Stephen

Stayed 1 night in Apr 2023
Response from The Riverside on 10 Jun 2023
We appreciate your feedback , sorry for the delayed response Kind regards

6/10 Okay

J

Liked: Cleanliness, room comfort
The Riverside
A little surprised to be told that the last orders at the bar were 10:45 pm! On a Saturday night? 😂😂 I tried to use the USB point on the bedside plug socket, there was no actual socket guts behind it, just a facia. What on earth is the point other than to look good? Tiny Shower Room. The staff are nice and the location is super.
Stayed 1 night in Apr 2023
Response from The Riverside on 10 Jun 2023
Thank you for your feedback, sorry you had trouble with the USB socket I will pass your comments on to the management

8/10 Good

Christine

Stayed 3 nights in Apr 2023

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business overnight
A good stay overnight. The room was comfortable and clean. The restaurant next door had good food and was reasonably priced.
Stayed 1 night in Apr 2023

10/10 Excellent

Kirstine

Stayed 1 night in Apr 2023

8/10 Good

Christopher

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Happy customer
We had a lovely stay and everyone was very helpful. However we did have issues with cleanliness of cups and plates at breakfast also some items not replenished unless it was pointed out to someone.
Stayed 2 nights in Mar 2023

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
Very comfortable, pleasant rooms and good food. Pleasant staff.
Stayed 1 night in Mar 2023

8/10 Good

Tracey

Stayed 1 night in Oct 2022

10/10 Excellent

Frank

Stayed 1 night in Feb 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay with excellent staff.
Stayed 1 night in Feb 2023

10/10 Excellent

ANDREA

Stayed 2 nights in Feb 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a lovely location by the riverside, an easy walk down the river to Burton or round the nature reserve. The room had been refurbished and although smaller than usual the attention to detail and quality of the decor was excellent and tea and coffee selection really good with nice big cups and saucers and the option of fresh milk from the hotel. Nice welcome note and chocolate. Wi fi good. Lovely bath and shower with plenty of hot water and nicely tiled and maintained bathroom - only tiny change would be to put some hair and shower products lower down so they could be reached when having a bath.
Stayed 2 nights in Feb 2023

10/10 Excellent

Andrew

Stayed 1 night in Jan 2023

10/10 Excellent

kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely pub and hotel room will be.great in summer with the outdoorspace
Stayed 1 night in Jan 2023

8/10 Good

Tracy

Stayed 2 nights in Dec 2022

10/10 Excellent

Tina turrant

Stayed 1 night in Oct 2022

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Catherine

Stayed 1 night in Sep 2022

8/10 Good

Miss

Stayed 1 night in Sep 2022

10/10 Excellent

Elisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location. Staff friendly. Very clean pub and room. Would stay again.
Stayed 1 night in Sep 2022

10/10 Excellent

Lenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place To Stay
Overall it was a really nice place to stay. Very Friendly and helpful staff Definitely stay there again if we're in the area
Stayed 1 night in Sep 2022