It was an excellent stay at the hotel. Staff were attentive and friendly. Special mention goes to Jade at the reception who made our stay really great with her excellent understanding of our needs and resolved our problem immediately. Also the housekeeping staff was very efficient and ever-ready to attend to our requests.
Our only grievance was the lack of free wifi in the rooms. This is probably the only 5-star hotel that I have stayed in that did not have free wifi. Even lower rated hotels offer free wifi in rooms....
PY from Singapore
Adjacent to Bintang Walk, this hotel is set in the heart of the city’s shopping and business district.Guestrooms include …More
Check in was easy. I arrived after an overnight flight and was able to check in at 9 am. Much appreciated. During my stay I had questions about telephone messages, wifi internet access extra towels and late check out. All questions were dealt with quickly, efficiently and in a friendly manner.
A very good place to stay. Our 2 bed apartment was a good size and very clean. It had a small but well equipped kitchen. I liked the fact it also has a good size office. The air conditioning was easy to operate and adjust. The apartment was bright and it was easy to relax in.
Parkroyal Serviced Suites Kuala Lumpur offers contemporary and spacious modern lifestyle experiences complemented with …More
Located directly across the road to Times Square shopping area the best place for local priced shopping and monorail on the doorstep, or a ten minute walk to Fareinheit shopping centre to the best food Chinese food court, and more shopping and wine bars.
Good location, friendly staff, but no hotel lounge. At night wish to watch FIFA 2014 but no lounge available to enjoy the match.
Staff informed me wrong info about there got live in local tv .End up i miss the match.
"The best most attentive hotel staff I've ever seen"
The hotel experience was the best I've encountered. The hotel is somewhat dated and needs some remodeling, but not outdated. The staff was unreal. So pleasant and attentive. More staff than guests it appeared. They went the extra mile in all aspects. The pool and library lounge staff especially wonderful. The room was huge. It needed a make over, but it was amazingly comfortable and relaxing. Absolutely loved the stay. Great location as well.
I was quite impressed by the location of the apartments as it was a less than 10 minute walking distance to nearby shopping malls like the Pavillion. There are a few convenience stores nearby, not forgetting the restaurants nearby. My apartment was quite huge for a one bedroom. Just a simple and quiet environment. I would like to applaud the maintenance side for ensuring the cleanliness of the apartments and the corridors. Not even one bad smell came from the apartment. Just one major concern was the leaking bathtub where after bathing, I saw water seeping out from the bottom. Heard from the cleaners that it was a common problem. But overall, it was a good, pleasant stay for two nights. Security is tight as everywhere you go, is through card access. The apartments are occupied by live-in residents and by tourists. You wont see anyone else, except those who stay on your floor, straying around. I would also like to congratulate Ms Chloe, the duty manager, who was very polite and helpful. She carried out her duty with a broad smile and never pulled a sulky face. The hotel staff were also polite and ever ready to help. I would highly recommend this place for tourists with large families or backpackers and also for young couples.
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