a) 5 mins walk straight ahead is Times Square; b) right in front is Low Yat plaza which I could get updates on latest maps for my GPS; c) right beside there is an Internet cafe which I can check-in early for my flight back & also print the boarding passes (RM0.50 per piece, can't remb how much per 1/2 hr for using the com); d) another 5 to 10 mins walk adjacent straight is pavilion (there is a lot of construction works for the MRT along the road). Despite all those gd points, I've an unpleasant experience with the front desk. We checked-in at around 11am. Thereafter went out for lunch & some shopping. When we came back to our room (we booked 2 rooms with an extra bed in 1 of the room) around 6pm, the extra bed was missing. Called the front desk & instead of apologizing on their mistakes, the manager (which is a lady) informed me that I've made a mistakes & entered the wrong room! It was such a ridiculous explanation which I told them that it was their colleague who configured the room key. If I've entered the wrong room, by right The hotel key could not be able to open the room door in the 1st place. When I went down to the front desk to complain the next morning, the bell boy (Mr. Peter) was also puzzled on how could this happened as he have brought our luggage to the rooms. Other then this incident, all the hotel staff I've come across (from the security guards, bell boy, front desk (morning shift) are all very friendly and courteous! Will stay in this hotel again!
"Friendly staff, convenient and heavenly bed indeed"
My girlfriend and I spent a day here in this hotel. Staffs are super friendly.
When we reached the room, the room is cleaner than we've expected and the bed is just comfortable!
Shopping, food, entertainments and etc are just a few minutes walk away from the hotel.
Will definitely visit this hotel again.
Simon from MY
Adjacent to Bintang Walk, this hotel is set in the heart of the city’s shopping and business district.Guestrooms include …More
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