Our first time staying at this hotel but it will not be the last. Our criterias were simple, it had to have a pool for kids, clean, good service and parking. Rooms were a lil outdated but we appreciated that it was well managed. Housekeeping was courteous and was prompt in delivering extra pillows and towels (as we had kids) to our room. Their carpark had a few levels thus finding a lot was a breeze. Their pool was clean and clean towels were readily available. Why we mentioned they had great service simply because instead of just greeting and entertaining us adults, they also greeted and entertained our kids though the kids obviously were curious and couldn't wait at one place. Not just in the lobby but they were treated like adults everywhere in the hotel, unlike some hotels whose staff will look obviously irritated by the kids antics. If you're bringing young kids and find it hard to move around, this hotel is one of the best choice as it's situated just beside Pavilion megamall..
I arrived the hotel at 8am and the front desk let me check in without asking for any extra fee. The hotel is new and well decorated. The staffs are very friendly and helpful. Hotel's location is the best, 1 min walk from the train station and this train line is directed to KL sentral. The hotel itself is in Bukit Bintang which has lots of department store and its a main and biggest shopping area in Malaysia. The room is not big as i booked the smallest but its so functionable and comfortable. The bed is so comfy, they even use FOUR big goose down pillows. The toilet bowl has bidet and shower attached. There are 4 complimentary bottles of water in the room. the toiletries are good, shampoo and soap smell so nice. I kinda checked out late (around 2pm) and normally if you havent check out on time the hotel would call and ask if you are checking out or not but they didnt call, they let us spend our time untill we came to check out and no extra charge applied. If I have a chance to come back i definitely stay here again!
This is a lovely hotel in a great position for shops bars and restaurants. Easy to get around the city on the near by monorail and very cheap. The hotel staff are very friendly and extremely helpful. Would stay there again.
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