No working Hot Tub and a freezing Indoor Pool killed my weekend plans of relaxation, but we made the most of it. At least the Buffalo Bills won over the weekend!
Spending $600 on a 2-night stay for a reputable franchise hotel for their amenities, severly disappoints when they can't deliver them. But it does happen - I truly get it.
The Front Desk staff was professional and polite with their apologie. It's not their fault. Compensation should have been offered by upper management, however. The staff had said the hot tub had not worked in a week, I was well within right to cancel and rebook elsewhere had I known. A call or email would have been the right thing to do and I would have returned because of that top notch customer service, but it wasn't offered to me.
There is no vent fan in the bathroom. We crammed into a 2-bed stay with zero bathroom privacy. That was a first for us and we travel often. Bed and pillows were just okay, but I loved the heavy blanket.
Indoor Pool temperature was freezing. I felt they could have afforded to increase the temp since their hot tub was broken.
The breakfast was awesome! An exceptional spread was offered each morning from omelets, eggs and oatmeal to yogurt, muffins and a waffle bar. It was delicious and totally free.
. verall, if yo