Reception

Reviews of Super 8 by Wyndham Buffalo

2 out of 5
Super 8 by Wyndham Buffalo
225 N. Craig Street, Buffalo, TX

Reviews

7.4

Good

Rating 10 - Excellent. 72 out of 247 reviews" "
Rating 8 - Good. 89 out of 247 reviews" "
Rating 6 - Okay. 43 out of 247 reviews" "
Rating 4 - Poor. 20 out of 247 reviews" "
Rating 2 - Terrible. 23 out of 247 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Irma

Travelled with partner
Disliked: Staff & service, amenities
Breakfast options were limited and bathroom tub did not drain.
Stayed 2 nights in Apr 2024
Response from M on 19 Apr 2024
Dear Irma,Thank you for sharing your feedback with us. We appreciate knowing the areas where we can improve. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. We request you to trust us and our timing, allowing us to drive our efforts in a more positive direction for it to meet the best results. We will investigate the issues and make the necessary corrections. We hope you will give us another chance to make it up to you. Thank you for your business, see you soon!Sincerely,Management Team

6/10 Okay

David

The night manager guy is awesome. There is in fact no pool. Day manager fella was kinda awnry.
Stayed 2 nights in Apr 2024
Response from M on 12 Apr 2024
Dear David,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope you choose us again. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

10/10 Excellent

Allison

Travelled with family and small children
Liked: Amenities
Very convenient, right off of I45 Friendly staff Clean and safe Great for a road trip with my family
Stayed 1 night in Apr 2024
Response from M on 12 Apr 2024
Dear Allison,Your feedback is very valuable to us and we appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you liked your stay with us. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best regards,Management Team

8/10 Good

Felicitas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was quiet and comfortable
Stayed 1 night in Apr 2024
Response from M on 12 Apr 2024
Dear Felicitas,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope you choose us again. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

10/10 Excellent

Ethel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great place to stay, and everyone is so very nice
Stayed 1 night in Feb 2024
Response from M on 29 Feb 2024
Dear Ethel,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best regards,Management Team

8/10 Good

lori

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for an overnight stay.
Stayed 1 night in Feb 2024
Response from M on 15 Feb 2024
Dear Lori,Your feedback is very valuable to us, and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

8/10 Good

Jimmy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from M on 11 Jan 2024
Dear Jimmy,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Roberta

Stayed 2 nights in Nov 2023
Response from M on 23 Dec 2023
Dear Roberta,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super 8 Buffalo TX
Nice condition, good breakfast.
Stayed 1 night in Sep 2023
Response from M on 29 Sept 2023
Dear Todd,Your feedback is very valuable to us, and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

8/10 Good

Raymond

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2023
Response from M on 14 Sept 2023
Dear Raymond,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

6/10 Okay

Arykah

Stayed 1 night in Aug 2023
Response from M on 24 Aug 2023
Dear Arykah,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

8/10 Good

Bryan

Travelled with family
Liked: Cleanliness, staff & service
Ok
Stayed 1 night in Jun 2023
Response from M on 30 Jun 2023
Dear Bryan,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Nuria, Iredell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Jun 2023
Response from M on 23 Jun 2023
Dear Nuria,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Minerva

Liked: Cleanliness, staff & service, property conditions & facilities
Clean,safe quiet traveling with kids so these were very important
Stayed 1 night in Jun 2023
Response from m on 16 Jun 2023
Dear Minerva,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best regard,Management Team

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from M on 16 Jun 2023
Dear Marilyn,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regard,Management Team

10/10 Excellent

Salvador

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay
Stayed 6 nights in Apr 2023
Response from M on 5 May 2023
Dear Salvador,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

6/10 Okay

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Check in took a long time but the staff was pleasant. TV didn’t turn on but was corrected within minutes. Breakfast was good. I would stay there again!!
Stayed 1 night in Apr 2023
Response from M on 28 Apr 2023
Dear Amy,Thank you for taking the time to share your feedback about your recent stay at our hotel. We're glad to hear that our staff was pleasant during your check-in process, and that any issue with the TV was promptly resolved. We're also happy to know that you enjoyed the breakfast that we provided.We apologize for any inconvenience caused by the delay during your check-in process. We understand that this is an important part of your stay, and we will work to ensure that our check-in process is streamlined and efficient in the future.It's great to hear that you had an overall positive experience with us and that you would consider staying with us again. We appreciate your patronage and look forward to the opportunity to welcome you back.Thank you for choosing our hotel.Regards,Management Team

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
They were in the ptocess of renovation but the work they were doing wasn't disturbing to us. It was a pleasant place to stay and very reasonably priced. It was clean and had a nice breakfast buffet.
Stayed 2 nights in Apr 2023
Response from M on 28 Apr 2023
Dear Gary,Thank you for taking the time to share your positive feedback about your recent stay at our hotel. We're glad to hear that you found our hotel to be a pleasant place to stay, despite the ongoing renovations. We're also pleased to know that the work being done did not cause any disturbance to your stay.Thank you for choosing our hotel, and we look forward to welcoming you back.Best regards,Management Team

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Mar 2023
Response from M on 28 Apr 2023
Dear Norman,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

6/10 Okay

Phyllis

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2023
Response from Management Team on 15 Mar 2023
Dear Phyllis,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Regards,

8/10 Good

Keioshia

Stayed 1 night in Feb 2023
Response from Management Team on 23 Mar 2023
Dear Keioshia,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Regards,

2/10 Terrible

Shekinah

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Awful customer service. I had a dog and a cat- was driving from ft. worth 2 Houston I was going back to Houston after attending a funeral. I was trying to make it to Houston for work in the morning, but I got tired and decided to stop off in Buffalo so I could rest for a few hours before getting back on the road. I am a teacher, and had been out of school and visiting family for the past couple weeks over the holidays prior to the funeral. I had my dog and my cat with me because they had traveled to my folks house with me on the Holiday break. Both animals were ESA registered and are protected under federal law. The lady at the front desk looked at the ESA paperwork for both the dog and the cat. She checked me in. I went to go find cat litter for the cat since it was unplanned stop. At 12:56 AM, I came back in w/ cat litter )that I had searched for at 3 different gas stations in the middle of the night and in the middle of nowhere). It was then that the front desk lady told me that I could not have cats, even if they were ESA registered. I told her it was 1 AM and I was not moving to another hotel when she had given me a key. I told her this was her mistake and she needed to make this right. She said she did not realize that cats were not allowed until the owner told her. I told her she needed to make this right since it was her mistake. She told me I needed to leave or she was calling police. I ended up having to put the cat in carrier and crack windows of car to stay.
Stayed 1 night in Jan 2023
Response from Management Team on 11 Jan 2023
Dear Shekinah,We are very disheartened to read about your experience with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We assure you that every bit of your concerns will be investigated diligently. This is not the kind of hospitality standard we have set for ourselves and going ahead, we will do all necessary course corrections at the earliest to ensure no other guest ever experiences the same. I hope you will forgive this error and the service that did not meet your expectations and give us another opportunity in the future to host you even better.Sincerely,

8/10 Good

Marcia

10/10 Excellent

cat

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Would have been better with better breakfast options
Response from M on 23 Dec 2022
Dear Guest,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

6/10 Okay

Julie

Stayed 1 night in Nov 2022
Response from M on 23 Dec 2022
Dear Julie,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team

10/10 Excellent

Jacoya

Travelled with group
Liked: Staff & service
It be was good
Response from M on 23 Dec 2022
Dear Jacoya,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

4/10 Poor

Laura

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

8/10 Good

Jack, Kilgore

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Limited parking
Stayed 1 night in Sep 2022

2/10 Terrible

Sarah

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Under renovation Mess everywhere Place smelt very bad - especially in rooms Did not stay
Stayed 1 night in Aug 2022

4/10 Poor

Stefan

Travelled with family, Travelled with pets
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Went for a quick hunt in the national forest. I specifically looked if there was a charge for pets before booking and there was no verbiage online. Upon check-in I had to pay $40 for one night for my two pups. My original price was $48 and now doubled. The miserable to go breakfast at the front desk was a choice of a cinnamon roll or nutri grain bar so no continental or full breakfast. The pool had been filled with dirt and is overgrown with grass. This is definitely not what this motel is pictured on Travelocity or other sites. Lastly, upon leaving in the parking lot, two black women were smoking weed in the car next to us and the odor was so strong you would've thought this was Portland. Go somewhere else, do not stay here
Stayed 1 night in Jul 2022

4/10 Poor

Stephine

Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bedding smelled and looked clean. Price was decent and they accommodated our dogs to stay with us, without size restrictions as one of two of our dogs is almost 60lbs. Staff was friendly and up front about the limited amenities we didn’t know about until check-in. Because the breakfast turned out to be a granola bar or honeybun to go, they offered us a coupon to eat at the restaurant next door which was a great experience. The room however was not a good experience. The clothes rack with hangers was about to fall off the wall. The wall was bubbled out several inches and putting any weight on it would definitely have made it fall off. There was mold in our shower and the light fixture was starting to come out of ceiling panel. The shower/tub was not clean and it still had open soap and shampoo from previous tenant. There was also hair and food scraps on the floor in the bathroom. The microwave still had a plate of food in it and was very dirty. No clue when that was cleaned last. We definitely did not go barefoot during our stay. We didn’t have any other options for another hotel/motel to stay because all the ones that accept dogs were already booked for the weekend. Very disappointing because we’ve stayed in a Wyndham Super 8 in the past and never experienced anything like it.
Stayed 2 nights in May 2022

4/10 Poor

Thongvanh

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Dirty Smoking Bad smell
Stayed 1 night in May 2022

6/10 Okay

Sherif

Disliked: Cleanliness
It's a good hotel for a one night stay. The room was muggy, and the AC wasn't working properly. Also, the cleaning is a big issue as there were small roaches in the room.
Stayed 1 night in May 2022

6/10 Okay

Charles

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Mad
Didn't get the room that i made reservations for a month before but two of my friends made reservations a week before and got the same room. Was told they was all booked but once again i made reservations a month before they did..
Stayed 2 nights in May 2022

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

6/10 Okay

debora

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022

8/10 Good

Holly

Liked: Staff & service, amenities, property conditions & facilities
There was a toliet issue in the bathroom.
Stayed 2 nights in Feb 2022

4/10 Poor

Laura

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been here twice and both times I had roaches in both rooms. I'm not talking about a roach, I killed at least 4 roaches a day, and I was here for a week each time. House keeping made my bed but did not take out the trash, they did not change my towels, or vacuum my room, and I was there for a week at a time. Three days into the visit I took out my own overflowing trach, and changed out my own towels. The hotel is not having breakfast due to the COVID and I was never offered breakfast of any kind at all, which I later found out a to go breakfast was available, but no one at the hotel ever mentioned it to me. The garbage can outside of the front lobby door was always overflowing with trash, I was there twice, for a week each time, and it was always overflowing with trash. This garbage is the first thing you see on your way into the lobby and the smell of the garbage hits you right in the face. The halls of the hotel look like they have never been vacuumed and the carpet smells really bad. I asked for a no smoking room, but it smelled pretty bad of cigarettes'. It would make a world of difference if this hotel would get some good housekeepers, and better management, that take pride in their work. The roach infestation says it all.
Stayed 3 nights in Feb 2022

2/10 Terrible

Michelle

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy room, with pee stains on the bathtub and the comforters clearly had stains all over them
Stayed 1 night in Jan 2022

2/10 Terrible

Rocio

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The restroom it was very very dirty in the linen blankets towels is look like creepy really At the lady in the front desk very nice professional Any way thanks expedia
Stayed 1 night in Jan 2022

6/10 Okay

Sylvia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The rooms were not clean. They gave us a room and the bathroom had not been cleaned and the counters have not been cleaned. They gave us another room and there was a long black hair all over the bathroom floor.
Stayed 1 night in Jan 2022

8/10 Good

Jeffrey

Stayed 1 night in Dec 2021

10/10 Excellent

napoleon

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Called three days ahead of time inquiring about a later check out time. The individual confirmed twice that they would be able to accommodate our request as check out time requested was only an hour later than normal check out. Once checked in I let the individual at desk know that we were going to do the late check out requested days before she stated that the owners said absolutely no late check outs and the number that was called days before was “ the middle man”. Never attempted to inquire about the incorrect information that was given only Blamed “middle man” ??? Not a huge issue but irritating to be given false information when calling the number listed online.
Stayed 1 night in Dec 2021

4/10 Poor

Alexis

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Gregory

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service
Stayed 1 night in Nov 2021

4/10 Poor

Mark

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The price is the only positive for this property. The sheets did not appear clean. The toilet and floor around toilet was not clean. There was a HUGE crack in the tub. The “white” washcloth when opened up was black inside…mold?? It was very difficult to see how to get to the property late at night. The “breakfast” offered was a granola bar or honeybun to go…no drinks offered/available. I would never recommend this location to someone. I am disappointed, as the customer rating was over 3, which is highly misleading.
Stayed 1 night in Nov 2021

10/10 Excellent

Julie

Liked: Property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Oct 2021

4/10 Poor

matthew

Disliked: Cleanliness, property conditions & facilities, room comfort
there were bugs in the room. the bed was extremely uncomfortable, the mattress was very hard and the pillows were flat. you couldn’t watch tv because none of the channels would stay connected. toilet leaked around the base, shower wasn’t very clean, looked like there was mold. towels felt like you were drying off with sandpaper.
Stayed 2 nights in Sep 2021