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Reviews of Hotel Club Frances

4.5 out of 5
Hotel Club Frances
Rodríguez Peña 1832, Buenos Aires, Capital Federal

Reviews

9.4

Exceptional

Rating 10 - Excellent. 450 out of 593 reviews" "
Rating 8 - Good. 103 out of 593 reviews" "
Rating 6 - Okay. 26 out of 593 reviews" "
Rating 4 - Poor. 10 out of 593 reviews" "
Rating 2 - Terrible. 4 out of 593 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Julia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic hotel, a lot of character, located at the best area of Buenos Aires, walkable to many landmarks
Stayed 3 nights in Mar 2024

10/10 Excellent

Pablo, Miami

Stayed 4 nights in Mar 2024

6/10 Okay

Carole

Liked: Staff & service
We chose the hotel becayse of its location and history. Reception and restaurant staff excellent. Very disappointed with room facilities. Never stayed in a hotel where water in room wasn't standard and this was supposedly had a 5 star rating. The cost of the hotel booking through Expedia was very expensive. We also stayed at another hotel in Buenos Aires later on where the facilities in the room were superior and it was cheaper. Dinner was good, breakfast adequate. A disappointing experience sadly.
Stayed 2 nights in Mar 2024
Response from Cris on 9 Mar 2024
Dear Carole, thank you for your review, though I really don’t understand your comment about the water. Every night with our turn down service we leave each guest a fresh bottle of water with a homemade chocolate truffle.

10/10 Excellent

Nelson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel from its location to quality & customer service. Reception staff found out it was my husband’s birthday & surprised us with a tray of pastries. Such attention to detail!
Stayed 2 nights in Feb 2024
Response from Cris on 6 Mar 2024
Thank you very much for your review! Hope your husband had a great birthday,Warm regards

8/10 Good

Leonida

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Cris on 7 Mar 2024
Dear Leonilda thank you for your review

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service
Excellent breakfast!
Stayed 3 nights in Feb 2024
Response from Cris on 29 Feb 2024
Thank you!

10/10 Excellent

Dea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Jillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, quiet street, large room, large comfortable bed, great value for money. The hotel staff are amazing, so accommodating & helpful. At the front desk Natalia was very polite and we had a smooth check in & Sofia helped us with information on sightseeing. Both ladies are so kind and helpful. The door man was always smiling & polite. The lady in the breakfast area was also very nice and went out of her way to make me a hot almond milk with my coffee in the morning. There is plenty of options at breakfast. I enjoyed the fruit salad & my husband liked the omelette. On our last day we had an early dinner before heading to the airport in the restaurant and it was a good experience. Great boutique hotel in a nice area.
Stayed 2 nights in Jan 2024
Response from Cris on 28 Jan 2024
Thank you Jillian for your beautiful review, we will let our staff know about your praises!

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Club Frances allows a stay in a safe section of Buenos Aires that allows access to very good food establishments and shopping.
Stayed 1 night in Dec 2023
Response from Cris on 15 Jan 2024
Dear Richard, thank you very much for your positive review!

4/10 Poor

HAROLDO, Miami

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was friendly and helpful. The hotel is old.
Stayed 5 nights in Dec 2023
Response from Cris on 9 Jan 2024
Dear Harold, thank you very much for your comments about our staff. Indeed our hotel is in a historic building that has been completely refurbished 10 years ago

10/10 Excellent

FIRA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Cris on 14 Dec 2023
Thank you for your review

2/10 Terrible

Maria

Stayed 1 night in Nov 2023
Response from Cris on 13 Dec 2023
Estimada Maria que pena que a pesar de haber amenazado con una mala nota para conseguir un upgrade que no estaba disponible, hicimos varios cambios en la asignación de habitaciones para poder otorgarselo y de todas maneras nos dió una puntuación que no se condice con la suite de 70 metros cuadrados con sauna e hidro en la que durmió habiendo abonado una doble superior de 36 m2

10/10 Excellent

Silvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful classic hotel. Nice restaurant and friendly staff. Perfect location in Recoleta , one of the nicest neighbourhoods in Buenos Aires
Stayed 1 night in Nov 2023
Response from Cris on 26 Nov 2023
Silvia thank you for your review, our staff was happy to have you stay with us!

10/10 Excellent

Roberta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed for 7 nights in this small, charming hotel in a lovely neighborhood. All the staff were very helpful. Because it is a smaller hotel, the service was attentive and personal. A substantial breakfast was served every morning in a pleasant enclosed glass roofed area. We ate dinner several times in the indoor restaurant with excellent food and service. The hotel has a beautiful old world decor with carved wooden panels. Recoleta is a very nice area , and we were able to walk the the famous cemetery from the hotel. I would definitely stay again at the Hotel Club Frances, if in Buenos Aires.
Stayed 7 nights in Oct 2023
Response from Cris on 24 Oct 2023
Dear Roberta , thank you very much for your thoughtful review and comments. We value all feedback.Hope to see you back soon!

10/10 Excellent

Aurora

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was incredibly helpful and extremely polite. They helped me with everything I needed: plug, bus, taxi… all I asked!
Stayed 6 nights in Oct 2023
Response from Cris on 12 Oct 2023
Dear Aurora thank you very much for your lovey review!

10/10 Excellent

leila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding staff and hotel. I definitely will be back next time. Truly recommend.
Stayed 1 night in Sep 2023
Response from Cris on 13 Sept 2023
Thank you Leila for your review!

10/10 Excellent

leila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the hotel and the staff. Close to everything and you can get the best part of Buenos Aires around. Just the breakfast wasn’t excellent I’m sure they will improve that.
Stayed 2 nights in Sep 2023
Response from Cris on 3 Sept 2023
Dear Leila very happy to have you stay with us!

10/10 Excellent

RITA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place! Excellent location. Service and staff are wonderful!
Stayed 3 nights in Jul 2023
Response from Cris on 27 Jul 2023
Dear Rita thank you very much for your review!

10/10 Excellent

Aina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Cris on 30 May 2023
Thank you!

10/10 Excellent

Roger

Stayed 4 nights in May 2023
Response from Cris on 14 May 2023
Thank you for your review

10/10 Excellent

Venus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful hotel, located in the Recoleta neighborhood of Buenos Aires. The hotel is beautiful. We stayed in an Executive Suite which was gorgeous; the room was grand with so much room. The hotel staff is also lovely, professional and willing to help with suggestions for dining, sightseeing and anything else you may need. All is all a pleasant stay. We will stay here again the next time we are in Buenos Aires.
Stayed 3 nights in Mar 2023
Response from Cris on 12 Apr 2023
Thank you for your lovely review!

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Cris on 27 Mar 2023
Thank you very much for your review!

10/10 Excellent

Hope

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room was large and very comfortable. The staff were excellent- wry helpful in organizing excursions, making suggestions and giving us great walking directions. We highly recommend this hotel!
Stayed 3 nights in Mar 2023
Response from Cris on 22 Mar 2023
Thank you for your review

8/10 Good

john

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Very friendly atmosphere
The service was excellent. Always helpful and energetic. We had limited Spanish speaking abilities, and they made everything easy.
Stayed 3 nights in Mar 2023
Response from Cris on 22 Mar 2023
Thank you for your review

8/10 Good

Nicolas

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Cris on 22 Mar 2023
Thank you for your review

10/10 Excellent

Mary Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We both enjoyed our stay at Hotel Club Frances. Food was excellent. Room was spacious and quiet, staff were all very helpful. Great location. Taxi are plentiful and easy to get around.
Stayed 3 nights in Mar 2023
Response from Cris on 20 Mar 2023
Thank you for your review

10/10 Excellent

sharon

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fantastic. They ordered a cab for us at 4:00 am to go to the fall and it was there waiting for us.
Stayed 2 nights in Mar 2023
Response from Cris on 15 Mar 2023
Thank you for your review

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming historic hotel
I loved this little historic hotel on a quiet street in a safe neighborhood walking distance to many sites. The room was enormous and clean. The staff was lovely and very helpful with arranging transportation and making suggestions. I also really appreciated nice touches like leaving bon bons on our sitting area table at night!
Stayed 1 night in Feb 2023
Response from Cris on 15 Mar 2023
Thank you for your review

10/10 Excellent

Lynn

Stayed 2 nights in Feb 2023
Response from Cris on 15 Mar 2023
Thank you for your review

10/10 Excellent

Nagla

Stayed 3 nights in Jan 2023
Response from Cris on 25 Jan 2023
Thank you for your review

10/10 Excellent

William, Boulder

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Understated elegance. Stayed in an Executive King room. Great, quiet location in the heart of the Recoleta. Incredible value for the cost of the stay. Front desk and restaurant staff are first rate. Some finishes and amenities are showing their age, but overall the standard is extremely high. Don't miss the breakfast. This property is highly recommended.
Stayed 4 nights in Jan 2023
Response from Cris on 23 Jan 2023
Thank you very much for your review

10/10 Excellent

Kenneth

Stayed 2 nights in Jan 2023
Response from Cris on 23 Jan 2023
Thank you very much for your review

10/10 Excellent

Jeff, Houston

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel was in excellent condition, great staff, very helpful for anything I asked for, great breakfast, nice area around the hotel.
Response from Cris on 16 Jan 2023
Thank you very much for your review

10/10 Excellent

Maria E.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 11 nights in Dec 2022
Response from Cris on 6 Jan 2023
Thank you for your review!

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Club Francés
I loved the location, the European feel, the decor and service.
Stayed 2 nights in Dec 2022
Response from Cris on 6 Jan 2023
Thank you for your review!

10/10 Excellent

Tracy

Stayed 1 night in Dec 2022

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Cris on 21 Dec 2022
Thank you very much for your review

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The premiere property in Buenos Aires
This is my go-to hotel in Buenos Aires. A classic, historical, characteristic property that is also comfortable and reasonable. The staff was very helpful, especially managing our luggage storage (enabling us to enjoy the town after checkout, but before a late flight). The breakfast room is beautiful. The rooms have plenty of drawers, closets, etc. and large, comfortable bathrooms. No downtime at all waiting for elevators or getting to the front desk. The neighborhood is Buenos Aires' best.
Stayed 4 nights in Nov 2022
Response from Cris on 12 Dec 2022
Thank you for your kind comments

10/10 Excellent

Ashley

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

8/10 Good

Ulises

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location; friendly staff. They would like to improve a lot internet and some improvement with other facilities like the gym, air conditioned, room service, parking and other minor; although weather at Buenos Aires was very nice, our room was hot all the time in despite of having the AC on all the time; aside from that it is a great place to stay while a business trip
Stayed 4 nights in Sep 2022
Response from Cris on 3 Oct 2022
Thank you very much for your review!

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2022

10/10 Excellent

Maria E.

Stayed 8 nights in Sep 2022
Response from Cris on 3 Oct 2022
Muchas gracias por sus coemntarios

10/10 Excellent

Alejandro Aberg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Fantastic service from all the staff. Will visit very often!
Stayed 1 night in Apr 2022
Response from Cris on 5 May 2022
Thank you Alex! Always a pleasure having you with us!

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Amazing staff and customer service. Feels like home away from home.
Stayed 2 nights in Feb 2022
Response from Cris on 21 Feb 2022
Thank you Alejandro! We loved to have you back!

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Club Frances is a delightful boutique hotel situated at the Recoleta area of Argentina. The area is fantastic with an array of bars, restaurants and shops, all within walking distance, along with the world famous Recoleta Cemetary. The hotel itself is tremendously decorated in a traditional grand fashion, with fabulous pieces of art everywhere, yet everything appears to be placed in a way that helps make the area feel classy and not cluttered. The hotel room I had was absolutely huge, with an excellent bathroom, a very comfortable king size bed, and spacious wardrobes. Breakfast was included in the price, and it was exceptional, with fresh fruit and freshly squeezed juices that came with the regular cooked items that you normally see on the menu. The greatest asset of this hotel, however, are the staff. All of hotel staff were very friendly and really couldn't do more to help you make your stay more welcoming. They were also very proactive to my needs, for example, when they knew my colleagues, who left Argentina a day earlier than myself, were on a very flight departure, they immediately informed me that I had a late check out to suit my needs. I didn't even ask. Very good. I completely recommend this hotel. The price I paid was remarkably good value for money. All of my colleagues were very impressed as well. I will be coming back to Buenos Aires and I will definitely be returning to Hotel Club Frances.
Stayed 4 nights in Feb 2022
Response from Cris on 18 Feb 2022
Thank you very much for yout wonderful review! It was very nice to have you stay with us. We will be very happy to have you back

10/10 Excellent

Mark

Stayed 3 nights in Feb 2022

10/10 Excellent

GlennR, Yardley PA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Club Francis was terrific! We had a beautiful large room and very comfortable bed. The bathroom was winderful, with both a shower and a soaking tub. The hotel is in a great location, with lots of shopping and restaurants nearby. The hotel staff were wonderful, always so friendly and helpful.
Stayed 5 nights in Mar 2020
Response from Cris on 19 Mar 2020
Thank you very much for your review

8/10 Good

Vince, Naples, FL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is an older property in the heart of Recoleta with an outstandingly friendly staff and owner. We were very comfortable and the dining facilities were available throughout the day
Stayed 2 nights in Mar 2020
Response from Cris on 9 Mar 2020
Thank you for your review!

10/10 Excellent

Hector, Miami

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Best of all the staff. Cordial, excellent service. Beautiful old mansion. Spa/Exercise facility way too small.
Stayed 4 nights in Feb 2020
Response from Cris on 28 Feb 2020
Thank you for your review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Go above and beyond to make you feel comfortable.
Stayed 1 night in Feb 2020
Response from Cris on 23 Feb 2020
Thank you for your review