The staff was very helpful and polite. We really enjoyed breakfast at the rooftop area. The hotel is very clean and comfortable. We felt specially safe with attended lobby and doorman. There is also a safe in the room, where we kept our passports and extra cash. Concierge helped me set up the taxi service before my arrival which helped me feel more relaxed (I heard taking a random taxi at the airport is not safe).
Palermo Hollywood is in a great location if you want to be within walking distance to restaurants, bars, shops and parc. The tourist bus stop is about 8 blocks away. I recommend this hotel, we had a great experience.