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Reviews of Palermo Hollywood House

3 out of 5
Palermo Hollywood House
Charcas 5006, Buenos Aires, Capital Federal

Reviews

5.6
Rating 10 - Excellent. 1 out of 9 reviews" "
Rating 8 - Good. 3 out of 9 reviews" "
Rating 6 - Okay. 1 out of 9 reviews" "
Rating 4 - Poor. 1 out of 9 reviews" "
Rating 2 - Terrible. 3 out of 9 reviews" "

4.8/10

Cleanliness

6.0/10

Staff & service

6.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Leslie , NY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible - Stay away!!!
Owner overbooks property and does not honor confirmed and pre-paid room types. Later refusing to reimburse for accommodations not provided. After check in owner knocked on our door to ask us to leave because they had another family checking in to our same room (a three bedroom flat). Owner allowed another family to walk in while our family was in the room, closed half of the unit to split the flat between the two families because that was the only solution she had. Our luggage still on the other side of the apartment unit. Beyond not receiving the product we paid for and the poor customer service, our family's safety was in jeopardy. Owner claimed she had cancelled reservation with Expedia, the fact is that cancellation never occurred, at least not communicated to us before arrival. Owner refuses to reimburse & Expedia claims they are advocating on our behalf yet unable to grant any reimbursement for the service/product not provided much less for the inconvenience. Never have we experience such a fiasco.
Stayed 1 night in Nov 2017

8/10 Good

Alex, Dallas

Liked: Staff & service, property conditions & facilities, room comfort
Interesting
Very "authentic" apartments in Palermo. It is not a "hotel" in the typical sense in that there is no front desk or lobby area. They are apartments which can be confusing when first arriving. Be ready to call upon arrival so someone comes and gives you key. They overbooked when i was there but put me up in a really modern and nice place a couple blocks away, however did get to see what would have been my room. Like I said it was very charming and what I would expect a typical local's apartment to look like.

10/10 Excellent

Giovanni Focaraccio, South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personal service, english speaking
We arrived 3 hours early and Natalia was just a phone call away. She took care of everything and I impressed with her command of the English language. Highly recommend to anyone.

8/10 Good

Violeta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gracias por todo
Tuvieron un gran comprensión con nosotros y demostraron una calidad de persona incomparable
Stayed 2 nights in Dec 2017

8/10 Good

MARIANO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy lindo el lugar, pero no es para ir con familia, se escuchan todos los gritos de las habitaciones contiguas, de todas maneras es un lindo lugar.
Stayed 1 night in Jun 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel canceló mi reservación unilateralmente y nu
El hotel canceló mi reservación unilateralmente y nunca abrieron la puerta.

4/10 Poor

maria cecilia

Disliked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Viviana, Neuquén

Liked: Property conditions & facilities
Disliked: Cleanliness
pequeñas cosas a tener en cuenta
Los dueños muy amables,lastima tuvimos que comprar elementos de higiene personal shampo y jabón el control no andaba, lo demás perfecto

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Vayas!!
Reserve por internet basado en foto y opiniones de usuarios. La cosa es que el depto le faltaba limpiza por donde se mire, estaba deteriorado y sin mantenimiento, la puerta del balcon no cerraba, y la puerta principal no resiste un empujon. Abajo funciona un restaurant del que proviene un olor intesamente insoportable!! Tal fue mi descontento que no permaneci ni una hora y me fui a un hotel. Le comunique al joven que oficiaba de contacto (no hay recpcion permanente) mi opinion ni ni siquiera se molesto en responder el mail. Conclusion: No se lo recomiendo a nadie!!!!