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Reviews of B-aparthotel Grand Place

3 out of 5
B-aparthotel Grand Place
Rue Des Dominicains 25, Brussels

Reviews

8.2

Very good

Rating 10 - Excellent. 362 out of 1002 reviews" "
Rating 8 - Good. 433 out of 1002 reviews" "
Rating 6 - Okay. 120 out of 1002 reviews" "
Rating 4 - Poor. 52 out of 1002 reviews" "
Rating 2 - Terrible. 35 out of 1002 reviews" "

8.2/10

Cleanliness

7.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

angela

Disliked: Staff & service
Stayed in Feb 2024 .. Property was clean rooms were ok.
Stayed 1 night in Feb 2024
Response from B-aparthotel Team on 19 Feb 2024
Dear Angela,Thank you for your feedback.Best regards,

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
We found this the perfect spot for a 5 night stay in Brussels. There is no staff on site but the responses to emails were quick. It should be noted only emergencies are taken care of over the weekend so you need to be self-sufficient. The location was amazing- very near major sites, the central train station and lots of restaurants just around the corner.
Stayed 5 nights in Jan 2024
Response from Team B-aparthotels on 11 Jan 2024
Dear Diana, Thank you for your feedback! We're happy to hear you enjoyed your stay with us in Brussels & hope to welcome you back in the future! Kind regards & have a wonderful day,

10/10 Excellent

Maamoun

Stayed 2 nights in Dec 2023
Response from Team B-aparthotels on 12 Dec 2023
Dear Maamoun, Thank you for your feedback! We're happy to see you have enjoyed your stay with us & hope to welcome you back in the future!Kind regards & have a wonderful day,

10/10 Excellent

Aaron

Stayed 3 nights in Dec 2023
Response from Team B-aparthotels on 12 Dec 2023
Dear Aaron, Thank you for your feedback! We're happy to see you have enjoyed your stay with us & hope to welcome you back in the future. Kind regards & have a wonderful day,

8/10 Good

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was in the most ideal location! It felt like it was right in the middle of everything- a short 8 minute walk from the central train, around the corner from delirium village and a ton of bars and restaurants, right beside the shopping arcade and super close to the Christmas market. The hotel also has free laundry which was helpful! Booking through a third party vendor made the city taxes and deposits awkward as I was asked to email my credit card info, but other than that the experience was wonderful
Stayed 2 nights in Dec 2023
Response from Team B-aparthotels on 8 Dec 2023
Dear Sara, Thank you for your feedback! We're really happy to hear you have enjoyed your stay with us & your trip to Brussels! Unfortunately, because we don't receive any information of the guests if they book through third parties (like Expedia), we have to ask for some additional information (since we're working with a self check-in and not a traditional reception).We hope this didn't impact your stay with us too much & hope to have the pleasure of welcoming you again in the future! Kind regards & have a wonderful day,

8/10 Good

deborah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The location was excellent. Everything was within walking distance. We had reception come to our hotel door in the morning and tell us check out was at 11. Meanwhile we had another night to stay. She then said to pay city tax, which I had sent to emails with all our details. Maybe not much communication between them. But it was all good in the end. The amenities didn't work very well. The coffee machine didnt work, the shower head leaked on both sides and the fridge door didnt close properly meaning food wasnt cold. The pillows also seemed like sofa pilloes rather than sleeping pillows. For the price per night we expected better.
Stayed 2 nights in Dec 2023
Response from Team B-aparthotels on 8 Dec 2023
Dear Deborah, Thank you for your feedback! We're sorry to hear you encountered some problems during your stay with us.If you ever experience any of the problems you had, it's best to contact us directly at our emergency number (which is available 24/7). Like this, we can fix them & help you right away. I have forwarded all the feedback to our maintenance team & asked them to directly solve the problems mentioned.We're also checking what went wrong in the communication with our operations team, so we can avoid this in the future.We anyway hope you enjoyed your stay in Brussels & hope to have the pleasure of welcoming you back again in the future. Kind regards & have a nice day,

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% recommend!
This was our 2nd stay at this aparthotel, and it did not disappoint. Spotlessly clean, perfect location and friendly staff.
Stayed 2 nights in Nov 2023
Response from Team B-aparthotels on 8 Dec 2023
Dear Joanne, Thank you for your feedback! We're really happy to hear you have enjoyed your stay with us & that we had the pleasure having you among us again.We hope to welcome you again in the future! Kind regards & have a wonderful day,

10/10 Excellent

Gillian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, right in the heart of it all. Super close to Grand Place and many other interesting and popular areas. You will be glad you are staying here because it’s easy to find and very clean.
Stayed 4 nights in Nov 2023
Response from Team B-aparthotels on 29 Nov 2023
Dear Gillian, Thank you for your feedback! We're happy to see you have enjoyed your stay with us in Brussels & hope to welcome you back in the future.Kind regards & have a wonderful day,

10/10 Excellent

Rachel M

Stayed 2 nights in Nov 2023
Response from B-aparthotels team on 27 Dec 2023
Thank you

10/10 Excellent

Peter

Stayed 2 nights in Nov 2023
Response from Team B-aparthotels on 21 Nov 2023
Dear Peter, Thank you for your feedback! We're happy to see you have enjoyed your stay with us & hope to welcome you back in the future. Kind regards & have a wonderful day,

6/10 Okay

Ulricha

Stayed 2 nights in Nov 2023
Response from Team B-aparthotels on 21 Nov 2023
Dear Ulricha, Thank you for your feedback! We hope to welcome you again in the future. Kind regards & have a nice day,

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very handy location
Payment of city tax is awkward but these are very spacious apartments relative to Brussels hotel at same price. Very close to many tourist sites, bars and restaurants, with good access to public transportation.
Stayed 2 nights in Nov 2023
Response from Team B-aparthotels on 14 Nov 2023
Dear Stephen, Thank you for your feedback! We're happy to see you have enjoyed your stay with us & hope to welcome you back in the future!Please note that if you make the booking through a third partner (Expedia/Hotels.com...), they don't include the local tourist tax. Because of this, we are still obliged to ask to pay this upon arrival.Kind regards & have a nice day,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely horrendous - poor hygiene
I requested a refund as I was unable to stay here, as planned, between 4th September 2023- 7th September 2023. No refund has been received and the response from the hotel shows no regard for customers health and safety. I was offered a room but the room wasn’t clean. Furniture was stained, there was some kind of dried human excrement/ fluid on the toilet seat and there was a pubic hair in the bath tub. It was evident that the room wasn’t being cleaned thoroughly / to a high standard, in general, as there was dirt in the corners of the flooring, in the indents of the dining chairs, on top of cupboard doors in the kitchen, the water receptacle of the coffee maker was full of limescale and dusty on top, there were random hairs / bits of dust on the dining table and the console table had water marks on it still as it hadn't been wiped over. When I brought the state of the room to the attention of a staff member, she was polite and sent a cleaner up straight away who removed the pubic hair, wiped the mirror and then left. No alternative room offered. I ended up booking another hotel as it was very evident that the hygiene standards here were poor. I raised a complaint when I got back, fully expecting the company to see the pictures and be highly apologetic. However, they responded saying "the room was fully cleaned before your check in" - This statement particularly concerns me, when I look at the pictures, and reaffirms my concerns about my health and safety were valid.
Stayed 3 nights in Sep 2023
Response from Team B-aparthotels on 8 Dec 2023
Dear Carey, Thank you for your feedback! We're sorry to hear you experienced problems during your arrival at our B-aparthotel Grand Place. My colleague has reached out to you to try & find a solution for the problems you have encountered.Kind regards,

8/10 Good

ChingChing

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Team B-aparthotels on 31 Oct 2023
Dear ChingChing, Thank you for your feedback! We're happy to see you have enjoyed your stay with us in Brussels & hope to welcome you back in the future! Kind regards,

10/10 Excellent

SOONYOUNG

Travelled with family
Liked: Amenities
So far quite spacious for 2ppl. And cozy. Great location to go anywhere iconic spots in Brussels. Hot water was great as well. All good organized. Thumbs up
Stayed 2 nights in Oct 2023
Response from Team B-aparthotels on 24 Oct 2023
Dear Soonyoung, Thank you for your feedback! We're happy to see you have enjoyed your stay with us in Brussels & hope to welcome you back in the future! Kind regards & have a wonderful day,

10/10 Excellent

Vincent

Stayed 1 night in Oct 2023
Response from Team B-aparthotels on 23 Oct 2023
Dear Vincent, Thank you for your feedback! We're happy to see you have enjoyed your stay with us & hope to welcome you back in the future! Kind regards & have a wonderful stay,

2/10 Terrible

Edmond

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
i had requested a quiet room but was given a noisy room on the main street .had to call them and ask for a quiet room and was transferred to a new room .bad communication from hotel and no direction and no help .don’t stay here and stay somewhere else.
Stayed 3 nights in Oct 2023
Response from Team B-aparthotels on 19 Oct 2023
Dear Edmond, Thank you for your feedback. We always try to provide what our guests are requesting, but in this case it was difficult due to the fact that the reservation was made very last-minute. Anyway, one of my colleagues helped you right away with this & changed you to a more quiet room. We checked & all information was provided. It's up to you to check your mailbox and check the concept of the Aparthotel you make a reservation in.Kind regards & have a nice day,

10/10 Excellent

Keiichi

Stayed 3 nights in Oct 2023
Response from Team B-aparthotels on 19 Oct 2023
Dear Keiichi, Thank you for your feedback! We're happy to see you have enjoyed your stay with us & hope to welcome you back again in the future. Kind regards & have a wonderful day,

10/10 Excellent

Andrea

Stayed 2 nights in Oct 2023
Response from Team B-aparthotels on 16 Oct 2023
Dear Andrea, Thank you for your feedback! We're happy to see you have enjoyed your stay with us in Brussels & hope to welcome you back in the future. Kind regards & have a wonderful day,

10/10 Excellent

Linda

Stayed 1 night in Oct 2023
Response from Team B-aparthotels on 9 Oct 2023
Dear Linda, Thank you for your feedback! We're happy to see you have enjoyed your stay with us in Brussels & hope to welcome you back in the future! Kind regards & have a wonderful day,

8/10 Good

Kenneth

Stayed 2 nights in Oct 2023
Response from Team B-aparthotels on 6 Oct 2023
Dear Kenneth, Thank you for your feedback! We're happy to see you have enjoyed your stay with us in Brussels & hope to welcome you back again in the future.Kind regards & have a wonderful day,

10/10 Excellent

Sevim

Stayed 2 nights in Sep 2023
Response from Team B-aparthotels on 4 Oct 2023
Dear Sevim, Thank you for your feedback! We're happy to see you have enjoyed your stay with us in Brussels & hope to welcome you back in the future! Kind regards & have a wonderful day,

8/10 Good

Andy

Travelled with group
Liked: Cleanliness, property conditions & facilities
Very noisy street
Stayed 4 nights in Sep 2023
Response from Team B-aparthotels on 4 Oct 2023
Dear Andy, Thank you for your feedback! We're happy to see you have enjoyed your stay with us in Brussels & hope to welcome you back in the future! As our B-aparthotel Grand Place is located in the heart of the city center, the streets around it can be noisy on some days. We hope this didn't impact your stay too much! Kind regards & have a wonderful day,

10/10 Excellent

Kristine L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and good sized space
Will stay again. Good sized room, basic furnishings. Sufficient storage and counter space for multi day stay. Offsite breakfast.
Stayed 3 nights in Sep 2023
Response from Team B-aparthotels on 18 Sept 2023
Dear Kristine, Thank you for your feedback! We're happy to see you have enjoyed your stay with us in Brussels & hope to welcome you again in the future! Kind regards & have a wonderful day,

10/10 Excellent

Knut

Stayed 3 nights in Sep 2023
Response from Team B-aparthotels on 13 Sept 2023
Dear Knut, Thank you for your feedback! We're happy to see you have enjoyed your stay with us & hope to welcome you back in the future! Kind regards & have a wonderful day,

8/10 Good

Peter

Stayed 2 nights in Aug 2023
Response from Team B-aparthotels on 5 Sept 2023
Dear Peter, Thank you for your feedback! We're happy to see you have enjoyed your stay with us in Brussels & hope to welcome you back again in the future!Kind regards & have a wonderful day,

10/10 Excellent

Sarah Rheagan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent communication from the staff, very spacious and surprisingly quiet, perfect location
Stayed 8 nights in Aug 2023
Response from B-aparthotel Team on 4 Sept 2023
Dear Sarah,Thank you very much :)Best regards

8/10 Good

Isabel

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good-sized apartment in great location
The two bed apartment we stayed in (no 53) was a little tired decoratively, but the beds were comfortable and the air conditioning worked effectively. The photos did not accurately reflect the condition of the property, as we expected the apartment to be a little more luxurious. The building itself is in a great area, very close to the Grand Place and numerous restaurants. The female staff member we encountered was very helpful and told us how to re-access the building after check-out to collect our luggage. If the rooms were given a bit of a make-over to freshen them up, I would definitely return and would then be happy to recommend the property to friends and family.
Stayed 2 nights in Aug 2023
Response from B-aparthotel Team on 4 Sept 2023
Dear Isabel,Thank you very much :)Best regards

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Simple, easy, convenient, value for money
Response from Team B-aparthotels on 30 Aug 2023
Dear Jamie, Thank you for your feedback! We're happy to see you have enjoyed your stay with us in Brussels & hope to welcome you back in the future!Kind regards & have a wonderful day,

10/10 Excellent

A W

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Highly recommended. The executive double is spacious with all in-room amenities we need. Convenient location in city center easy to access to attractions & train station in walking distance. Also perfect for long stay. Phillip the front desk manager’ s nice & friendly. Checked us in sincerely & efficiently. He also pointed us to the right place for large luggage storage. Super helpful.
Stayed 1 night in Aug 2023
Response from Team B-aparthotels on 22 Aug 2023
Dear Amanda, Thank you for your feedback! We're happy to see you have enjoyed your stay with us in Brussels & hope to welcome you back in the future! Kind regards & have a wonderful day,

10/10 Excellent

Michael

Stayed 4 nights in Aug 2023
Response from Team B-aparthotels on 22 Aug 2023
Dear Michael, Thank you for your feedback! We're happy to see you have enjoyed your stay with us! We hope to welcome you back again in the future! Kind regards & have a wonderful day,

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of this apartment-hotel is excellent- very convenient to the train station and very convenient to all major attractions. Accommodations were great- two separate rooms with beds allowed us to easily meet everyone's needs. AC worked well and beds are large and comfortable. Free laundry onsite (bring your own detergent) was a plus for us during our lengthy travels. Staff are super friendly and made us feel very welcome.
Stayed 4 nights in Jul 2023
Response from Team B-aparthotels on 31 Jul 2023
Dear Diane, Thank you for your nice review! We're happy to see you have enjoyed your stay with us & hope to welcome you back in the future! Kind regards & have a wonderful day,

8/10 Good

PAUL

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a spacious flat in heart of everything. A bit dated but nice views and close to everything.
Stayed 3 nights in Jul 2023
Response from Team B-aparthotels on 27 Jul 2023
Dear Paul, Thank you for your feedback! We're happy to see you have enjoyed your stay in Brussels & hope to welcome you back in the future! Kind regards & have a wonderful day,

10/10 Excellent

ANDREY

Stayed 2 nights in Jul 2023
Response from Team B-aparthotels on 25 Jul 2023
Dear Andrey, Thank you for your feedback! We're happy to see you have enjoyed your stay with us in Brussels & hope to welcome you again! Kind regards & have a wonderful day,

10/10 Excellent

yeungtsin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very big and comfortable especially for the price and the location was excellent right in the middle of everything. Really good value for money. I was originally a bit nervous as they ask for a deposit and town tax via email as they have no one at the actual property. They provide you with a check in code. After some back on forth with expedia confirming it was ok to give them my card details, I did. After our stay the money was returned immediately so it was all ok. Would definitely stay again.
Stayed 2 nights in Jun 2023
Response from Team B-aparthotels on 18 Jul 2023
Dear Yeungtsin, We're happy to see you enjoyed your stay with us at B-aparthotel Grand Place.We hope to welcome you again soon! Kind regards,

10/10 Excellent

MOHAMED

Stayed 2 nights in Jul 2023
Response from Team B-aparthotels on 18 Jul 2023
Dear Mohamed, We're happy to see you have enjoyed your stay with us at B-aparthotel Grand Place! We hope to welcome you again soon! Kind regards,

10/10 Excellent

Sajeel

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Team B-aparthotels on 17 Jul 2023
Dear Sajeel, Thank you for your positive feedback! We hope to welcome you again in our hotel soon! Kind regards,

10/10 Excellent

James

Stayed 2 nights in Jul 2023
Response from Team B-aparthotels on 17 Jul 2023
Dear James, Thank you for your positive feedback! We hope to welcome you again in our hotel soon! Kind regards,

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved having the kitchenette, free laundry. Very close to the tourist square
Stayed 2 nights in May 2023
Response from B-aparthotel Team on 28 Jun 2023
Dear Lori,Thank you so much!Best regards,

10/10 Excellent

Herve

Stayed 2 nights in Jun 2023
Response from B-aparthotels team on 21 Jun 2023
Dear Herve,thank you very much.we appreciate your feedback.Looking forward to welcoming you again.Best Regards

10/10 Excellent

Johan

Stayed 2 nights in Jun 2023
Response from B-aparthotels team on 21 Jun 2023
Dear Johanthank you very much.we appreciate your feedback.Looking forward to welcoming you again.Best Regards

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Great location, tatty flat
Fantastic location, right in the heart of the city. The appartment is a good size but it definitely needs redoing, chipped paint, stains and marks everywhere. It was very tatty, but it was very clean. The kitchen had everything you could need. Had some difficulty getting the key, but a helpful member of the maintenace staff passing, spotted us sitting on the steps, let us in and found our key (it was not in the lockbox as stated). This could have been a brilliant flat, if it was updated but then it wouldn't have been in our budget.
Stayed 3 nights in May 2023
Response from The B-aparthotels Team on 9 May 2023
Dear, We thank you for choosing our establishment and your your time leaving us a review. We are sorry for the issues you faced during your stay. Its is true that our apartments need to be refreshed and we are slowly renovating them all.We hope to welcome you again in the future.

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Location, nice sized rooms
Stayed 3 nights in Apr 2023
Response from The B-aparthotels Team on 24 Apr 2023
Dear Christina, Thank you for choosing us for your stay and for your comment! We hope to see you again soonKind regards,

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Great location close to terminal
Stayed 2 nights in Mar 2023
Response from B-aparthotels on 24 Mar 2023
Dear Diana, We thank you for choosing our hotel and for your review.We hope to see you again soon.Kind regards,

8/10 Good

Fahad

Liked: Staff & service
The location is outstanding, close to sights, transit and amazing dining options. The check in and out process is very smooth. The apartment appears to be well used and it may be time for some renovations, particularly in bathroom areas.
Stayed 4 nights in Mar 2023
Response from The B-aparthotels Team on 20 Mar 2023
Dear Fahad, Thank you for your nice comment! Our apartments are indeed used a lot. In fact we are progressively renovating our accommodations.We hope to see you soon.Kind regards,

2/10 Terrible

Steven

Stayed 1 night in Mar 2023
Response from The B-aparthotels Team on 16 Mar 2023
Dear Steven, It is difficult for us to consider your review as relevant since you did not sleep in our hotel. You did not check your emails with the instructions and the codes to access the hotel. This unfortunately led you to booking another hotel.

10/10 Excellent

IRINA

Stayed 1 night in Feb 2023
Response from The B-aparthotels Team on 10 Mar 2023
Dear Irina, We thank you for your amazing score!We hope to see you again soon.Kind regards,

8/10 Good

Ellen

Stayed 2 nights in Feb 2023
Response from The B-aparthotels Team on 15 Mar 2023
Dear Ellen, We thank you so much for staying with us!We hope to see you again soon.Kind regards,

6/10 Okay

Antonio

Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2023
Response from The B-aparthotels Team on 10 Mar 2023
Dear Antonio, We thank you for your comment.We would love to hear what should have went differently for you.We hope to see you again soon. Kind regards,

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect, with the Grand Place, great shopping and restaurants within a 5-minute walk. Breakfast that is arranged at a nearby cafe was plentiful and very good, with gracious proprietors. We are likely to stay at B-aparthotel the next time we are in Brussels.
Response from The B-aparthotels Team on 23 Dec 2022
Dear Jane, Thank you so so much for leaving us such a great review! We’re so glad you had a good experience. We want to ensure that our guests enjoy the city centre of Brussels. Wishing you an excellent festive season and see you soon!