Hotel is very nice and about 10-15 minute away from the airport. Staff is very pleasant and rooms are clean. The only issue I have is that you have to call for shuttle once you land at airport as they do not pre-book it. Which means you need to use a phone somehow (if you don't have roaming package).
I called hotel for shuttle a day before but was told to call them once I landed. Which I did but due to some confusion Shuttle didn't' come for 1 hour, After waiting and watching numerous shuttle go by I called again and they were very apologetic and offered me to take taxi at their cost. Once I arrived at hotel, check in extra was very smooth and once again they were very apologetic for the mistake. It was an honest mistake and they offered me free internet as well as free taxi ride back to airport next day to make up for it. I took the shuttle back to airport as it was right there and didn't need taxi ride that badly.
The staff was very helpful and once again I believe this was an honest mistake and they tired to make up for it and were very apologetic about it.
I did take a bus to go to downtown which is about 30 minutes ride but was comfortable ride.
I had a wonderful stay. I deliberately picked the hotel for its location, but others should be warned that it is not near the metro and will likely require access to a car. The hotel is about a half mile from the Chausee de Louvain and roughly 2-3 miles from the Roodebeek metro station. Parking is free in the street in front from 6:00 at night until 9:00 in the morning.
This is a budget hotel, so there are limited frills like fitness centers or a pool. Everything was spotlessly clean if a bit worn. Personally I have no problem with that as I got a cheap rate in return. Contrary to what I was told the free internet did work in my room which was great. Free continental breakfast.
All in all, this is exactly what I was expecting. I will be back next time I am in Bruxelles.
On the airport's doorstep, Diegem makes a convenient foothold for business or leisure visitors to Brussels. The town's most remarkable sight is the unusual tiered spire of the gothic church from 1543. NATO's impressive headquarters and the expansive Woluwe Shopping Center lie within easy reach. 20 minutes' drive away, Brussels, Europe's power center, has world class museums, sights, and chocolate.
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