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Reviews of Super 8 by Wyndham Brunswick/St Simons Island Area

2 out of 5
Super 8 by Wyndham Brunswick/St Simons Island Area
5280 New Jesup Hwy, I-95 exit 36B, Brunswick, GA

Reviews

6.4
Rating 10 - Excellent. 56 out of 359 reviews" "
Rating 8 - Good. 102 out of 359 reviews" "
Rating 6 - Okay. 92 out of 359 reviews" "
Rating 4 - Poor. 56 out of 359 reviews" "
Rating 2 - Terrible. 53 out of 359 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Pascal

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Pascal,We are happy to hear you had a wonderful experience at our hotel! Should you have any further comments or suggestions, please don't hesitate to contact us directly. We look forward to welcoming you back soon!

10/10 Excellent

Andrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 26 Dec 2023
Hello Andrey,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. Should you have any further feedback, we would love to hear from you.

4/10 Poor

Susan

Disliked: Amenities
Sketchy. No water pressure. Not good shower.
Stayed 1 night in Nov 2023
Response from Manager on 26 Nov 2023
Hello Susan,We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will look into the water pressure issue you mentioned. We strive to provide a comfortable and enjoyable experience for all our guests. Thank you for bringing this to our attention.

10/10 Excellent

Sandra

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 21 Oct 2023
Hello Sandra,Thank you for your exceptional rating! We are thrilled to have exceeded your expectations and hope to welcome you back soon.

8/10 Good

JoAnn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and a good value
For a two star hotel, this was as good as expected. I felt the lobby, room including bathroom were all quite clean. The hallways are hot and smell of smoke but the AC worked very well in our room. The continental breakfast is pretty sparse so don’t expect that to ride you over. In general, a good value for the money.
Stayed 1 night in Aug 2023
Response from Manager on 5 Aug 2023
Hi JAnn,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

2/10 Terrible

Jaylan

Travelled with family
People were fighting in the parking lot. We did not feel safe staying so we did not check in.
Stayed 1 night in Jun 2023
Response from Manager on 19 Jun 2023
Hello Jaylan, Thank you for taking the time to leave your feedback. I am appalled to hear that you did not feel safe during your most recent stay with us. I want to assure you that we take the security of our guests extremely seriously. We do whatever is within our control to create a peaceful, safe and hospitable environment. Your comment has been forwarded to the management and will be discussed with the security and front desk staff.

10/10 Excellent

Dieter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Manager on 6 May 2023
Hello Dieter,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 Terrible

Brianna

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
When checking in I was told the room I had requested was not available but they had a smoking room available. I explained I had a toddler and needed nonsmoking. I was then given a key to another room when going up I was unable to get into the room a child explained he had the master key & walked in. It was someone else’s room. He went in their room and looked around and we were put in another room. This room had dirty sheets . We always been spare sheets on vacation just in case and thank god. The room was disgusting. There was hair in the bathtub like someone had shaved their entire body . I will not be back and will not recommend this hotel to anyone. This child who had the master key was wondering throughout the hall all hours of the night and was going in and out of rooms. Very unsafe and unprofessional.
Stayed 2 nights in Apr 2023
Response from Manager on 26 Apr 2023
Hello Brianna, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Daniel, Talladega

Stayed 1 night in Mar 2023
Response from Manager on 15 Apr 2023
Hello Daniel,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 Okay

louis

Travelled with family
Disliked: Property conditions & facilities
needs renovation
Stayed 1 night in Mar 2023
Response from Manager on 25 Mar 2023
Hello louis, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

4/10 Poor

lisa

We were there for a church event, we booked two non smoking rooms, our check in was good, I couldn't get the TV to work, got the gentleman at the desk to come fix it for me and he did. When coming in from church there was a lot of cigarettes smell but worse was a room across from our rooms smelled of heavy weed smell so bad that it made me gag and I felt like I was going to be sick, this was the non smoking rooms. The rooms was cleaned and the morning personel was generous but the night workers was probably the ones that was smoking weed, strange people was hanging out in the breakfast area. I would not have a problem staying there again if the weed situation was taken care of, I heard another lady complaining about it also
Stayed 2 nights in Mar 2023
Response from Manager on 13 Mar 2023
Hello lisa,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our area and your comments about our breakfast. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

4/10 Poor

Anthony

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The hotel rooms was clean and the morning workers was friendly, at night the hotel smelled of cigarettes and weed, I was in a non smoking room but could smell weed heavy as I walked to my room. I was there with some friends on a church event.
Stayed 2 nights in Mar 2023
Response from Manager on 13 Mar 2023
Hello Anthony,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our room. We hope to see you again and that you will be truly impressed with our continued improvements.

6/10 Okay

Kathy

Travelled with family
Disliked: Staff & service, property conditions & facilities
The bed was very comfortable. The room was fine, could have been cleaner. The night stand had gum stuck on one side. And the top of the nightstand had fingerprints. The water had a weird smell.
Stayed 1 night in Feb 2023
Response from Manager on 1 Mar 2023
Hello Kathy,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our bed and comments about our room. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

8/10 Good

Zoraida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for price
Good okay clean hallway little musty needs to get taken off replaced
Stayed 1 night in Feb 2023
Response from Manager on 27 Feb 2023
Hello Zoraida, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

8/10 Good

larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the best area. Room was good and beds were excellent
Stayed 1 night in Feb 2023
Response from Manager on 21 Feb 2023
Hello larry,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our area and comments about our room. We hope you'll return to see how we continue to improve our service and hospitality.

8/10 Good

Kaila

Stayed 1 night in Feb 2023
Response from Manager on 7 Mar 2023
Hello Kaila,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

Dieter

Stayed 1 night in Dec 2022
Response from Manager on 2 Jan 2023
Hello Dieter,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 Okay

Lynne

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Good location, quiet. The hotel is showing it's age. Bathroom needs to be redone, too many cracks. Staff super friendly and helpful.
Response from Manager on 2 Dec 2022
Hello Lynne,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our staff and your comments about our location. We hope to see you again in the future.

4/10 Poor

Andy

Stayed 1 night in Nov 2022
Response from Manager on 27 Feb 2023
Hello Andy, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

6/10 Okay

Dasrine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2022
Response from Manager on 23 Nov 2022
Hello Dasrine,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

6/10 Okay

greg

Business traveller
Ramp access
Stayed 1 night in Oct 2022
Response from Manager on 10 Oct 2022
Hello greg, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Anna

Travelled with group
Liked: Staff & service, amenities
The hotel was nice for the price. It wasn't in the best part of town buy I was traveling with friends. I would not recommend walking outside at night alone. Elevator had and old, musky smell. But, the room was clean and bed was comfy.
Stayed 1 night in Sep 2022
Response from Manager on 20 Sept 2022
Hello Anna, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was great! Room was good for price, bed wasn't as soft (a lil too firm) but okay overall. Owner was very pleasant, she added to experience, her and housekeeper...
Stayed 3 nights in Jul 2022
Response from Manager on 7 Jul 2022
Hello Victoria, Thank you for being a valued guest and for providing us the feedback regarding our bed as well as our breakfast. I hope you will return to enjoy a memorable and exceptional experience.

10/10 Excellent

David

Liked: Staff & service
Short stay
Good value. It is a budget motel. Staff was friendly.
Stayed 1 night in Jun 2022
Response from Manager on 30 Jun 2022
Hello David, Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our staff and comments about our value. I hope you will return to enjoy a memorable and exceptional experience.

6/10 Okay

Christopher, Savannah

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Older hotel showing it's age. Time for updates.
Stayed 2 nights in May 2022
Response from Manager on 18 May 2022
Hello Christopher, We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our updates. We hope to see you again and that you will be truly impressed with our continued improvements.

4/10 Poor

Crystal

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Building, room, bedding all smelled like smoke.
Stayed 1 night in Apr 2022
Response from Manager on 11 May 2022
Hello Crystal,I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which results in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

10/10 Excellent

Evgeniya, Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and accommodating. The property is located very conveniently right off i95. It has everything you need for a quick rest after a long drive . It’s pet friendly. Very spacious parking lot , we were able to park our u-haul truck with auto transport , leaving plenty of space for other guests .
Stayed 1 night in May 2022
Response from Manager on 8 May 2022
Hello Evgeniya, Thank you so much for the incredible rating. We look forward to your next visit!

4/10 Poor

Barbara

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The room had a odor.
Stayed 2 nights in Apr 2022
Response from Manager on 26 Apr 2022
Hello Barbara, We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our room. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

6/10 Okay

Ann

Travelled with family
Stayed 1 night in Apr 2022
Response from Manager on 5 May 2022
Hello Ann, It was our privilege to earn your business and we hope to host you again on your next trip.,

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Dingy and Dodgy
Dirty hotel. Room was half cleaned when we arrived, like the housekeeper got distracted by something, left the room, and didn’t finish. No towels in the room upon check in, one of the beds did not have sheets, and the bathroom smelled like bleach. Eventually, the entire room smelled like bleach. I actually slept in my N-95 mask it was so bad. The young girl, who took care of our check in, seemed like we were inconveniencing her merely by the fact that we were checking into the hotel. Hallways and rooms were dingy. Smelled like smoke. Seedy area. Lots of homeless and vagrants about. I think I would have been more comfortable staying in a tent, 1 exit up on I-95. The gentleman who checked us out was friendly. He acted as if it were the Four Seasons. For a minute I caught myself actually believing it, until I caught a wift of a combination of curry and cannabis.
Stayed 2 nights in Apr 2022
Response from Manager on 12 Apr 2022
Dear Guest, Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our towels as well as our area. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

2/10 Terrible

Thomas, Murphy

Disliked: Cleanliness
When you pay for a non smoking room, you should get a non smoking room and staff should be helpful to get it that way
Stayed 1 night in Apr 2022
Response from Manager on 12 Apr 2022
Hello Thomas,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

2/10 Terrible

Cynthia

Stayed 1 night in Apr 2022
Response from Manager on 12 Apr 2022
Hello Cynthia, We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2022
Response from Manager on 21 Mar 2022
Hello Elizabeth, It was our privilege to earn your business and we hope to host you again on your next trip.,

6/10 Okay

Lee

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
1st room hadn't been cleaned.
Stayed 1 night in Mar 2022
Response from Manager on 21 Mar 2022
Hello Lee,Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuing improvements.

6/10 Okay

Verified traveller

It was what was expected. Somewhat disappointing cleanliness. Cigarettes has clearly been put out on the blankets
Stayed 1 night in Feb 2022
Response from Manager on 28 Feb 2022
It means so much to have earned your business. We appreciate the feedback regarding our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

6/10 Okay

kimbria

Travelled with family
Stayed 1 night in Feb 2022
Response from Manager on 26 Feb 2022
It was our privilege to earn your business and we hope to host you again on your next trip.,

8/10 Good

Andrew

Liked: Cleanliness, staff & service
A place to sleep and shower for the night. Dont expect the moon and stars, but you get what you pay for.
Stayed 1 night in Feb 2022
Response from Manager on 19 Feb 2022
We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our shower. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 Excellent

Ina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Economical
What you would expect for inexpensive property. Breakfast ended at 9, missed that. Staff polite, room clean. It was quiet.
Stayed 1 night in Feb 2022
Response from Manager on 12 Feb 2022
It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our staff and your comments about our breakfast. We hope you'll return to see how we continue to improve our service and hospitality.

8/10 Good

J R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pet friendly, fair price.
Nice room, friendly people, good value.
Stayed 1 night in Dec 2021
Response from Manager on 6 Jan 2022
Thank you for sharing this experience with us. We truly value you feedback with regards to our room and comments about our value. We hope to see you again to deliver you with a 5 star experience.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great. A/c worked very well. Friendly staff
Stayed 2 nights in Aug 2021
Response from Manager on 17 Aug 2021
On behalf of our entire staff, we thank you for your business and for your comments regarding our staff and also our room. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing unique. Average place to stay for a decent price.
Stayed 4 nights in Aug 2021
Response from Manager on 8 Sept 2021
Thank you for sharing your experience. We truly appreciate the insight regarding our price. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were dents in the pillows where someone had laid. Same with the spread. There was a dirty wash rag in the bed and the shower mat was already on the bathroom floor and WET. No coffee pot w/the maker. Room was FILTHY and smelled vile. I should have known because the girl at the desk had dirty hands and clothes. The BEST disease you could catch here was Covid. I left and found a better hotel. And when I checked my credit card online she had double billed me!!! This place needs a visit from the health department.
Stayed 1 night in Jul 2021
Response from Manager on 3 Aug 2021
It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and to thus improve the guest experience for future visitors and for your own future visits.

2/10 Terrible

Melanie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021
Response from Manager on 31 Oct 2021
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Good

Keyera

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2021
Response from Manager on 31 Jul 2021
We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Property is old and needs some care, don't judge a book by its cover. The room was nice and was clean. AC worked well. Shower was nice. Bed was very comfortable. Lobby/breakfast area was small and cramped. Consider Sunrise Diner just down the road for a good breakfast at a reasonable price. For a stop, sleep, and go, it was more than sufficient and for the price, great! Would I stay there for an extended time? Probably not. For less than 12 hours? Yes.
Stayed 1 night in Jul 2021
Response from Manager on 28 Jul 2021
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement and I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuing improvements.

8/10 Good

Rex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Manager on 26 Jul 2021
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,

8/10 Good

Verified traveller

Okay but overpriced
The stay was ok. The area was in a not in a great place. Not what i expected based on the pictures. Will not want to stay there again. The price was over priced especially for the hotel. The elevator was shakes
Stayed 2 nights in Jul 2021
Response from Manager on 20 Jul 2021
Thank you for sharing this honest review and feedback about our elevator and your comments about our area. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Look elsewhere for your stay
Horrible from start to finish. Was double charged for the room. Smelled like stale smoke walking down the hallway. You have to slam the doors to get them to close. The bathroom outlet didn’t work, making the hairdryer not useful. The room wasn’t very clean, smelled musty and dirty. The other occupants of the hotel were not the kind of people you want to be around. They were very loud. Set off fireworks in the hotel parking lot - right next to my car. Hotel staff was very ok with them doing this. Was not happy that I complained about it. Children were running down the halls and slamming doors until well past 1am. The air conditioner was loud and not consistent. It didn’t really keep the room cool. If you are looking for peace and comfort on your trip, look elsewhere.
Stayed 3 nights in Jul 2021
Response from Manager on 9 Jul 2021
Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made . I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Surrounded by shuttered businesses.
Stayed 3 nights in Jun 2021
Response from Manager on 3 Jul 2021
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.

8/10 Good

thanai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Manager on 1 Jul 2021
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,