Ratings based on 166 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from New York, NY

Central location to market square

Posted 11-Sep-2014
Pros: The location was near everything. They helped make dinner reservations in a gourmet restaurant.
Cons: You can't improve on perfection.
Location: Very central location to the market square, restaurants, shops, historic sites.
Superb experience in an elegant hotel located within a short walk of the center of Bruges. Very nice attentive staff that goes the extra steps for whatever your needs are. Beautiful old world elegance. The breakfast buffet was great and the waitress very pleasant and attentive. All the food was very fresh and a good assortment including local cheeses. I was a little early to check into my room and they set me up in the lounge with coffee and tea service treats. The room was ready for me within 30 minutes.
5 out of 5
Recommended
for Everyone
by A verified traveller from Chester

A luxurious stay

Posted 15-Aug-2014
We were not disappointed by this hotel. The staff went out of their way to help us, made sure that we had everything we needed and that we were comfortable. Little things such as a weather forecast and complimentary chocolates every day made this hotel special. We even tried out the lovely sauna and steam room facilities during our stay and felt thoroughly pampered, having them to ourselves. It was such a shame that we didn't get to try out the restaurant, as we've heard good things about it.
5 out of 5
Recommended
for Couples
by A verified traveller from Sheffield, England

Attention to detail

Posted 10-Aug-2014
Pros: Staff and location
Cons: Nothing
Location: In the heart of Bruges, just off the market so quiet but easy to get everywhere. Loads of museums and restaurants nearby
Attention to detail is what this hotel is all about. Very comfortable room, with a lovely spacious bed. Staff all very helpful and friendly.
5 out of 5
Recommended
for Everyone
by A verified traveller from England NW

Lovely hotel- Great Location

Posted 25-Jul-2014
The hotel and service was excellent. The hotel staff were friendly and very helpful, however the room itself was smaller than expected.
5 out of 5
Recommended
for Couples
by A verified traveller

Nice hotel, shame about the town

Posted 15-Jul-2014
Pros: Service, facilities, closeness to centre. Free guided tour
Cons: Attention to room space. Too much furniture
Location: Really close to market square. Ypres and battlefields. Michelangelo in local church a bit of a let down
Great hotel, fantastic service. Only downside is the room size constraint of Brugge. But the room has great facilities such as ipad, nespresso machine, heated bathroom floor. Brugge itself is a bit of a let down. It only exists for tourists, and unless you are passionate about expensive chocolate, strong beer or lace there are better places. The food was excellent, both the choice and standards
5 out of 5
Recommended
for Everyone
by A verified traveller from C

Gorgeous!

Posted 15-Jul-2014
Luxurious Stay. We were completely pampered. Everything about this hotel is fabulous!
3 out of 5
Recommended
for Everyone
by A verified traveller

Good location. Within a 2min walk to square

Posted 05-Jul-2014
Rooms were way too warm as you only get a selection of 6 temperatures and 18 degrees Celsius being the lowest. Not cool enough given the warm temps outside.
5 out of 5
Recommended
for Everyone
by Jan from Florida

Perfect Setting for a Bruges Holiday

Posted 02-Jun-2014
Pros: Everything. It was perfect
Cons: Nothing.
Location: Near the center of Bruges and carriage rides and canal boar rides.
Hotel Heritage is nothing short of fabulous. Everything was perfect. The staff was friendly and helpful. The room was immaculate. It was beautifully furnished. The location was perfect, near the center of Bruges but away from the noise and crowds on a lovely side street. The restaurant is the best. The food was exceptional. Everything was magical. The service was exceptional. The waiter was knowledgable and friendly. This restaurant should be awarded a Michelin star. It deserves it.
5 out of 5
Recommended
for Everyone
by A verified traveller

Exceptional service and attention

Posted 27-May-2014
A most welcoming and outstanding hotel I would thoroughly recommend this hotel as an outstanding city break
5 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 21-May-2014 on Hotels.com