Ratings based on 223 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Couples
by A verified travellerfrom Stockholm

Hotellet att längta efter...

Posted 15-Dec-2014
Pros: Allt! framförallt personalen som gör att man känner sig speciellt. Väldigt fint hus, gammalt med stil. Att dem dessutom hade julstämning +:)
Cons: Kommer inte på något! att de fortsätter på samma linje.
Location: Bra läge. Vi besökte julmarknader och gick runt i staden. Allt var på kort avstånd.
Vi bodde på hotell Heritage och det var en fantastisk upplevelse speciellt för oss som brukar åka på julresa. Sedan ankomsten kändes rätt: mycket bra bemötande, trevlig personal, fantastisk frukost och god mat. Allt var på topp! Kommer gärna tillbaka!
5 out of 5
for Everyone
by A verified travellerfrom Norfolk

Great hotel in great location!

Posted 23-Nov-2014
Cons: Fresh milk in the room.
Great location. Staff were really helpful. Great attention to detail.
5 out of 5
for Everyone
by A verified travellerfrom Hawaii

Was excellent ! Very good hospitality.

Posted 09-Nov-2014
The hotel was very traditional looking but inside a room, there were a lot of technology like their lighting system, iPod, nespresso machine. And the stuff were well educated. Each ocation we revived card, memo( weather report), so nice was.
4 out of 5
by CSTfrom North Carolina

Lovely hotel

Posted 25-Sep-2014 on Hotels.com
The hotel's location couldn't have been better. The front desk staff went out of their way to be courteous and welcoming. Loved the hand written note from the owner welcoming us to the hotel, the turn down service, and the nite slipped under the door every morning advising us of the weather that day. Our only problem was that the AC didn't seem to work at night. It worked fine during the day, but was hot and stuffy through the night. Other than that our stay was perfect.
5 out of 5
for Everyone
by A verified travellerfrom New York, NY

Central location to market square

Posted 11-Sep-2014
Pros: The location was near everything. They helped make dinner reservations in a gourmet restaurant.
Cons: You can't improve on perfection.
Location: Very central location to the market square, restaurants, shops, historic sites.
Superb experience in an elegant hotel located within a short walk of the center of Bruges. Very nice attentive staff that goes the extra steps for whatever your needs are. Beautiful old world elegance. The breakfast buffet was great and the waitress very pleasant and attentive. All the food was very fresh and a good assortment including local cheeses. I was a little early to check into my room and they set me up in the lounge with coffee and tea service treats. The room was ready for me within 30 minutes.
5 out of 5
for Getaway With Friends
by Greg and Diannefrom Minnesota, USA

Most Outstanding Hotel

Posted 09-Sep-2014 on Hotels.com
We couldn't have been more pleased with Hotel Heritage. The staff was the very best, especially Jesse, Amanda and Benjamin. The continental breakfast was plentiful and delivered to our room. Restaurant Mystique was one of the most elegant dinners out we have ever had, thanks to Benjamin.
5 out of 5
for Everyone
by A verified travellerfrom Chester

A luxurious stay

Posted 15-Aug-2014
We were not disappointed by this hotel. The staff went out of their way to help us, made sure that we had everything we needed and that we were comfortable. Little things such as a weather forecast and complimentary chocolates every day made this hotel special. We even tried out the lovely sauna and steam room facilities during our stay and felt thoroughly pampered, having them to ourselves. It was such a shame that we didn't get to try out the restaurant, as we've heard good things about it.
5 out of 5
for Couples
by A verified travellerfrom Sheffield, England

Attention to detail

Posted 10-Aug-2014
Pros: Staff and location
Cons: Nothing
Location: In the heart of Bruges, just off the market so quiet but easy to get everywhere. Loads of museums and restaurants nearby
Attention to detail is what this hotel is all about. Very comfortable room, with a lovely spacious bed. Staff all very helpful and friendly.
5 out of 5
by James Lfrom Bellevue WA

Posted 07-Aug-2014 on Hotels.com
wonderful hotel! immaculate comfortable room with great amenities. Hotel in a great location. Staff very friendly. highly recommend this hotel - perfect!!
5 out of 5
for Families
by compdr59from New York

Close to everything

Posted 29-Jul-2014 on Hotels.com
This is a great hotel at a great location.