Ratings based on 241 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom c

Very welcoming staff. Good location

Posted 05-May-2015
The staff were very helpful and professional. Food, room and location perfect
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Denver

No better

Posted 15-Apr-2015
What a wonderful way to experience Brugge. Front desk staff were superb. Breakfast was best in 2 weeks of Europe breakfasts. I want to return.
5 out of 5
Recommended
for Couples
by A verified travellerfrom Belfast

Elegant hotel in the heart of Bruges

Posted 19-Mar-2015
Pros: everything - if i was to single out one aspect it is the staff. They were excellent and enhanced our visit.
Cons: Nothing
Location: Its right behind the main square so very well located for everything.
We stayed for four nights and can only think of positive experiences the whole time. the hotel staff were very professional and friendly, the place was elegant and comfortable and the location was central but quiet. For travellers new to Bruges - everything in the historic heart of the town is woven into the existing historic fabric so don't expect huge spaces within hotels. For us that's part of the appeal.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom UK

Absolutely Fabulous!!!

Posted 23-Feb-2015
Pros: I loved the ambience. The staff were friendly and extremely efficent. But left you in peace to enjoy your stay. It was as if it was our home.
Cons: Nothing could be improved. Believe me, its wonderful.
Location: The hotel is in the centre of the city. Great location. Go for a stroll after dark and enjoy the romantic atmosphere. Wonderful.
We drove to Brugge from Canterbury. We used the sat nav to find our hotel. Unfortunately, there were roadworks on the street leading to the hotel. The sat nav was confused which meant we drove round in circles for quite a while. Eventually I rang the hotel. The hotel manager came to meet us. He took the wheel and drove us to the hotel. He unloaded our bags and parked the car. By the time we had checked in and got to our room our bags were in the room and our coats were hanging in the wardrobe. That was pretty amazing serivce!!! The room was beautiful. Clean, comfortable, spacious. With a nespresso machine; flatscreen television; bose music and ipad. We received a small decanter of port and another of sherry with some canapes. The pillows on the king size bed were just wonderful. The bathroom was spacious and had everything you could possibly need. We each had a soft, towelling dressing gown and slippers. We spent our evenings in the comfortable lounge attached to the bar. On the sofa in front of the fire. Wonderful. Peaceful and very romantic. We just loved it.
5 out of 5
Recommended
for Couples
by A verified traveller

Excellent hotel

Posted 14-Feb-2015 on Hotels.com
We really enjoyed this hotel, which was very luxurious with a superb location. Although a bit on the expensive side, we found it well worth it. Staff was friendly and room was awesome. A great place to stay.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom San Francisco, Ca

Beautiful hotel, right in the City center

Posted 19-Jan-2015
The staff at The Heritage couldn't be nicer or more accommodating. Great location, walking distance to everything in Bruges.
5 out of 5
Recommended
for Couples
by A verified travellerfrom Soldotna Alaska

Posted 28-Dec-2014
Location: A short walk to the main market square.
Spent two wonderful nights. Charming hotel, great staff. On our departure they gave us bottled water and some chocolate for the road, and helped load the car.
5 out of 5
Recommended
for Couples
by A verified travellerfrom Stockholm

Hotellet att längta efter...

Posted 15-Dec-2014
Pros: Allt! framförallt personalen som gör att man känner sig speciellt. Väldigt fint hus, gammalt med stil. Att dem dessutom hade julstämning +:)
Cons: Kommer inte på något! att de fortsätter på samma linje.
Location: Bra läge. Vi besökte julmarknader och gick runt i staden. Allt var på kort avstånd.
Vi bodde på hotell Heritage och det var en fantastisk upplevelse speciellt för oss som brukar åka på julresa. Sedan ankomsten kändes rätt: mycket bra bemötande, trevlig personal, fantastisk frukost och god mat. Allt var på topp! Kommer gärna tillbaka!
5 out of 5
Recommended
for Personal Event
by Fionafrom Australia

A treat with style

Posted 30-Nov-2014 on Hotels.com
Just what I needed. Luxurious and comfortsble
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Norfolk

Great hotel in great location!

Posted 23-Nov-2014
Cons: Fresh milk in the room.
Great location. Staff were really helpful. Great attention to detail.