Exterior

Reviews of Hotel de Tuilerieen

4 out of 5
Hotel de Tuilerieen
Dijver 7, Bruges

Reviews

9.2

Wonderful

Rating 10 - Excellent. 483 out of 691 reviews" "
Rating 8 - Good. 156 out of 691 reviews" "
Rating 6 - Okay. 36 out of 691 reviews" "
Rating 4 - Poor. 11 out of 691 reviews" "
Rating 2 - Terrible. 5 out of 691 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love it here! Staff is friendly, engaging, and very professional. Rooms are spotless, private, well-appointed, comfortable, and many have a great view. I hate sharing how great it is here, one of Bruges best kept secrets. We will always return for happy memories!
Stayed 2 nights in Dec 2023

6/10 Okay

Sera

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Celebrated New Year's Eve in Bruges, booking two lovely canal-view rooms at a high cost. Despite the hotel's overall beauty, we faced disappointments considering the price paid. No welcome at the entrance; we carried our luggage. Room lacked a dental kit, charged an extra €5 for it. Limited complimentary water, no additional drinks despite room fridges. Daughter's room had only a bathtub, no shower. Positive note: enjoyable breakfast, but inconveniently, the hotel didn't serve dinner or lunch, surprising us.
Stayed 2 nights in Dec 2023

10/10 Excellent

Mayra

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and beautiful stay
Well located hotel with beautiful and comfortable rooms. We stayed with our dog who had a warm welcome with treats in the room.
Stayed 1 night in Dec 2023

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with excellent service and friendly staff. Lovely large rooms and scrummy breakfast.
Stayed 1 night in Dec 2023

10/10 Excellent

sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Andrew

Stayed 2 nights in Oct 2023

10/10 Excellent

Manuela, orlando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is just delightful and the pictures online don't do it justice! It looks the property has recently undergone renovation and it looks fantastic. The personnel is fantastic and the location is perfect for strolling downtown. The only improvement I could suggest to work on is the selection in the menu at the bar. Definitely recommend!
Stayed 2 nights in Oct 2023
Response from Assistant Manager on 14 Nov 2023
Thank you for your kind feedback! We hope to welcome you again at some point in the future.

10/10 Excellent

William, Franklin

Stayed 3 nights in Jul 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
An absolutely fabulous experience.
Stayed 1 night in Jun 2023

10/10 Excellent

Kathy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is a lovely boutique hotel and our room facing the canal was very bright and nicely appointed. The concierge/bartender, Jean-Phillipe, was extremely accommodating and knowledgeable of the history of the hotel and the city in general. He was a pure delight. The breakfast room is beautiful, and elegantly appointed and the breakfast was excellent. The lady in charge told us all about the many kinds of cheeses they offered and was delightful as well as very professional (I think she is the daughter of the owners?) We had two rooms here for us and a friend and although we really loved both the style and convenience of the hotel, we all had difficulty sleeping as the rooms were too warm and there was a lot of street noise, especially when we had to open the windows. The canal view was not worth the sleepless night and hopefully they have quieter rooms available. Since the primary purpose of a hotel room is a place to sleep, it would be worth their while to find a solution to this problem as it is the only blemish, albeit a major one to us.
Stayed 1 night in May 2023

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful but noisy on the first floor by the street
Stayed 2 nights in May 2023

10/10 Excellent

Joseph, Portland

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff members were exceptionally helpful. Our stay was a pleasure.
Stayed 2 nights in Apr 2023
Response from Assistant Manager on 27 Apr 2023
Thank you so much for your wonderful feedback! I'll make sure to share it with our staff!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very courteous staff, well equipped hotel close to city center. Great stay!
Response from Assistant Manager on 6 Dec 2022
Thank you for your feedback regarding your stay at Hotel De Tuilerieën. We hope to welcome you again to the hotel if your travel plans bring you back to Bruges.

10/10 Excellent

Lucy, Middlesex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel with warm, welcoming staff and in a location that couldn’t be more convenient! Highly recommend.
Response from Assistant Manager on 14 Nov 2023
How kind of you to leave your review of your recent stay at Hotel De Tuilerieën in Bruges. We hope others follow your recommendation.

8/10 Good

Ellen

Travelled with family
Liked: Property conditions & facilities
The Hotel was lovely which was to be expected for the price charged. It was a bit of a surprise to learn that the spa area could not be accessed without paying an additional fee. Staff were helpful and welcoming.
Stayed 2 nights in Oct 2022
Response from Assistant Manager on 6 Dec 2022
Thank you for taking the time and write some feedback about your stay in De Tuilerieën. Yes, the wellness area (pool, sauna & infrared sauna) can be booked for private use which comes with a fee but will guarantee you privacy and serenity in a tranquil space to relax and refresh.While this information is mentioned before you book. We always forward this info once again in the confirmation mail and once again in our pre-arrival mail to ensure our guests can book this at their preferred time and are aware of our facilities, we're sorry that you missed this.

10/10 Excellent

Cristina

Stayed 1 night in Oct 2022

10/10 Excellent

Brian

Stayed 5 nights in Sep 2022

10/10 Excellent

Philippe

Stayed 2 nights in Sep 2022

10/10 Excellent

Seth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. We stayed in the new wing. SO spacious and comfy Hilde, Jean-Phillip & Nicholas were so caring and welcoming. It was a good idea to have people leave the key at the front desk. Much interaction between staff(((:
Stayed 2 nights in Aug 2022

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded all expectations
The hotel was amazing and far exceeded our expectations based on the website! The rooms were beautiful, large, comfortable and had incredible bathtubs and fantastic views with windows that open! The staff was extremely friendly and the onsite parking was an unexpected bonus. Truly one of the best hotels we've stayed in.
Stayed 2 nights in Aug 2022
Response from Assistant Manager on 18 Aug 2022
I'm happy to read your feedback about our hotel that exceed your expectations to ensure you had a wonderful stay in our beautiful hotel and picturesque town. We hope to welcome you back to our hotel when your travel plans bring you back to Belgium.

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Assistant Manager on 17 Jul 2022
Thank you for your feedback!

10/10 Excellent

Glen Gary, Johns Island

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, and the entire staff was excellent, especially Nicholas. Everything about our stay was fantastic, including the upgraded room. We will be back.
Stayed 5 nights in Jun 2022
Response from Assistant Manager on 17 Jul 2022
We want to sincerely thank you for this lovely feedback we shared with our staff!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely but expensive
The hotel was excellent but the cost of parking was a shock at check out. 35 euros a night is ridiculous. I should have researched it, spotted it or asked but we were guided to it by the staff and no-one mentioned the price at any time. Everything else was great. The staff could not be more helpful and the location is perfect. But add room, breakfast, parking, drinks altogether its too expensive for what it is.
Stayed 3 nights in Jun 2022
Response from Vandenheede Kristof - General Manager on 24 Jun 2022
Dear Mr, Many thanks for your review ! In regards to the car park: The price is mentioned on the booking website and our own website. We also forward a pre arrival email with all this information. ( cost breakfast, cost car park, .... ) We are happy to hear you enjoyed your stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay in Bruges
Amazing boutique luxury hotel. Perfect for a relaxing weekend away. Ok almost don't want to leave a review so we can keep this place a bit under the radar so it stays so peaceful 😂. The room was spacious and modern but keeps the historic charm of the building. The staff was extremely professional and helpful.
Stayed 1 night in Jun 2022
Response from Assistant Manager on 17 Jul 2022
Great to hear you enjoyed your stay at Hotel De Tuilerieën! We hope to welcome you back in the future.

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with beautiful surroundings and a wonderful staff
Stayed 1 night in Jun 2022
Response from Assistant Manager on 19 Jun 2022
Thank you for your amazing feedback about our hotel and staff! I'll make sure to share this with them.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Assistant Manager on 13 Jun 2022
Thank you for your feedback from your stay with us!

10/10 Excellent

Jamie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish there was a handrail coming down the steps from the bathroom to the bedroom.
Stayed 1 night in May 2022
Response from Assistant Manager on 13 Jun 2022
Thank you for your feedback about your stay with us. We have taken note of your comment and appreciate you sharing this!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Patrick

Travelled with family
Liked: Property conditions & facilities, room comfort
Family Long Weekend Trip
Great Hotel with good service and nice and attentive staff. The hotel is a great location, definitely recommend getting the canal view. Room was big, clean, and comfortable. Slept well every night. They even had a child sized robe and slippers which was a big hit for our son.
Stayed 3 nights in May 2022
Response from Assistant Manager on 21 May 2022
Thank you for the amazing feedback about your stay with us! We hope to welcome you once again in the future.

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel with an amazing staff
Stayed 3 nights in Apr 2022
Response from Assistant Manager on 28 Apr 2022
I have shared your review with the entire team and please accept my sincerest gratitude on behalf of all our staff members. Your positive feedback is a great cause of encouragement for the team. We hope to see you again on your next Bruges getaway.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing friendly hotel with a great location.
Really magical stay in Bruges, the hotel is in the perfect location for sightseeing within a few minutes walk of the main square. It’s situated on a stunning canal with one of the best views in Bruges. The staff were amazing and so friendly and made us feel welcome. I would definitely recommend to anyone after a romantic stay in Bruges.
Stayed 1 night in Nov 2021
Response from Assistant Manager on 23 Dec 2021
Thank you for your lovely feedback! We hope to welcome you again when your plans bring you to the Bruges area.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Assistant Manager on 16 Sept 2021
Thank you for your feedback!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with very friendly staff. The location is outstanding. I highly recommend this hotel!
Stayed 2 nights in Jul 2021

10/10 Excellent

Vera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Erin E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

10/10 Excellent

Scott, Grand Rapids, MI

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Warm and comfortable surroundings.
Stayed 1 night in Mar 2020
Response from Vandenheede Kristof on 8 Mar 2020
Many thanks for the great review! With kind regards, Vandenheede Kristof General Manager Hotel De Tuilerieën

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Assistant Manager on 4 Mar 2020
Thank you for a quick review of your stay at Hotel De Tuilerieën. We love to hear back from our guests and how they experienced their stay with us.

8/10 Good

Liane

Stayed 2 nights in Dec 2019

10/10 Excellent

IDAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Brugge
Very Welcoming! the service is exceptional. the location is in the middle of the main streets. quiet and calm. the room with the view to canals is just fantastic!! breakfast is very good, specially the Pancakes and Waffles that made on demand! will stay there again.
Stayed 2 nights in Dec 2019
Response from Assistant Manager on 9 Dec 2019
Thank you so much for the great review and nice comments. We are very happy to hear you had a wonderful stay with us and appreciated everything that we have to offer. Great to know you took advantage of our convenient location. Your review is much appreciated and we hope to have you stay with us again soon. Have a great Christmas and a Happy New Year from the team at Hotel De Tuillerieën!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel
Great place to stay. Position was perfect the rooms large and comfortable and the service excellent
Stayed 2 nights in Nov 2019
Response from Assistant Manager on 9 Dec 2019
The entire team thanks you for this amazing feedback about your experience in our property. We are delighted to read you had a wonderful experience! We sincerely hope to welcome you back on your next Bruges trip.

10/10 Excellent

RJ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel sits across the street from one of the Brugge canals. We had a room with a canal view that was so amazing we spent more time then planned just starting out the wide open windows viewing the canal, beautiful old buildings, small tour boats on the canal and tourists walking by. The hotel was built over 500 years ago and was one of only two hotels mentioned on both the boat and van tours that we took while in Brugge. I will definitely recommend this hotel to anyone I talk to about Brugge!
Stayed 2 nights in Oct 2019
Response from Assistant Manager on 31 Oct 2019
Let us warmly thank you for choosing De Tuilerieën for your stay in Bruges.We are delighted to read your positive feedback and praised comments about your stay with us! We are looking forward to welcome you back at some point in the future to marvel once more at the beautiful canal view!

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 4 nights in Oct 2019
Response from Management Assistant on 17 Oct 2019
How great to see your feedback! We hope to welcome you again at some point in the future.

10/10 Excellent

Verified traveller

Stayed 5 nights in Sep 2019
Response from Assistant Manager on 11 Oct 2019
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always nice to be back at my “other home”. Jonathan
Stayed 1 night in Sep 2019
Response from Assistant Manager on 27 Nov 2019
Always a pleasure to have you. We'll be happy to welcome you back to the hotel and our city which is now Christmas ready!

8/10 Good

Anne

Stayed 3 nights in Sep 2019

10/10 Excellent

Charles, Campinas, Brazil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing, everything was perfect ! There were not questions without a proper a clear answers from the team in the administration.
Stayed 2 nights in Sep 2019
Response from Assistant Manager on 2 Oct 2019
Thank you so much for giving us top marks and for the praise. I am so glad that you left with such a wonderful memory. I I hope other travelers read your review and decide to book with us as well. Hotel De Tuilerieën really is a special place and we love welcoming new guests.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the room and the keys. It was a new experience.
Stayed 2 nights in Sep 2019
Response from Assistant Manager on 2 Oct 2019
We are so delighted with your contribution with the experience you had during your stay with us and happy to see you experienced it as new, as the keys are quite old fashioned like the building the hotel is located in.

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019
Response from Assistant Manager on 2 Oct 2019
First and foremost, we would like to thank you for taking the time to share your feedback about De Tuilerieën. We are pleased with feedback from our esteemed guests.