Lounge

Reviews of Hotel de Castillion

4 out of 5
Hotel de Castillion
Heilige Geeststraat 1, Bruges

Reviews

9.8

Exceptional

Rating 10 - Excellent. 189 out of 209 reviews" "
Rating 8 - Good. 16 out of 209 reviews" "
Rating 6 - Okay. 1 out of 209 reviews" "
Rating 4 - Poor. 2 out of 209 reviews" "
Rating 2 - Terrible. 1 out of 209 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff and location! Definitely stay again.
Stayed 1 night in Mar 2024

10/10 Excellent

Douglas

Stayed 2 nights in Jan 2024

10/10 Excellent

John, Gladwyne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This family owned and run hotel is superb. The breakfast is beyond compare. It's like you're a guest in their lovely home, warm,ornate, and elegant.
Stayed 4 nights in Nov 2023

10/10 Excellent

Jayne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An inner city gem!
The hosts were absolutely amazing. A beautiful hotel. We will definitely return here ⭐️⭐️⭐️⭐️⭐️
Stayed 2 nights in Oct 2023

10/10 Excellent

Amal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I saw high reviews for the hotel and was surprised any hotel can have such consistent high reviews and I understand why. The owners and staff are so friendly and go above and beyond to answer any questions and meet customer expectation. We went with kids and it was very safe. The location is great and walkable to key places in Bruges. Highly recommended.
Stayed 3 nights in Aug 2023

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really attractive hotel (loads of people taking photos of the building). Great location - 20min walk from the train station, 5mins from the main square. Friendly staff.
Stayed 2 nights in Aug 2023

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful boutique hotel on the end of a quiet street. The staff is very friendly and helpful. There is a nice sitting area to have a drink in besides a chic bar. They also have a nice outdoor patio area. There is a breakfast room but we don't typically eat breakfast so we didn't utilize it. The ensuite room was spacious and the bed was comfortable. I would stay here again!
Stayed 2 nights in May 2023
Response from Hotel De Castillion on 10 Aug 2023
Thank you!

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice rooms and beautiful bathrooms and finally a hotel room with extensive lighting ! Heated towel rack wonderful shower . Great location in very walkable city. Staff very helpful .
Stayed 2 nights in May 2023
Response from Hotel De Castillion on 10 Aug 2023
Thank you!

10/10 Excellent

Carol Lynn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Family owned and run. They were personable and helpful. The interior was expertly designed and breakfast was deliciously exquisite. Highly recommend!
Stayed 2 nights in May 2023
Response from Hotel De Castillion on 10 Aug 2023
Thank you

10/10 Excellent

Vicki

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel with excellent staff.
Stayed 1 night in May 2023
Response from Hotel De Castillion on 10 Aug 2023
Thank you!

10/10 Excellent

Selena

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, beautiful rooms, perfect location.
Stayed 2 nights in May 2023
Response from Hotel De Castillion on 10 Aug 2023
Thank you!

10/10 Excellent

karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful surroundings! Great location and some great food nearby!
Stayed 2 nights in Apr 2023
Response from Hotel De Castillion on 10 Aug 2023
Thank you!

10/10 Excellent

Jennifer, Indianapolis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute boutique hotel in a great location. The owners are really friendly and helpful. The hotel is tastefully decorated and breakfast very good. I would say this is one of my favorite hotels that I have stayed at and would highly recommend!
Stayed 2 nights in Apr 2023
Response from Hotel De Castillion on 10 Aug 2023
Thank you!

10/10 Excellent

Brent

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quaint boutique hotel close to shopping and activities in Bruges. Staff was super friendly and very efficient. Would stay here again and again if I can only get back to Bruges!
Stayed 4 nights in Apr 2023
Response from Hotel De Castillion on 10 Aug 2023
Thank you!

4/10 Poor

Jeffrey

Travelled with family
Disliked: Staff & service, property conditions & facilities
Elevator out of service for most of our stay. Bfast food not ready when scheduled. Bath/shower arrangement wholly unsafe, water sprayed everywhere, tub beyond unsafe and slippery, very dangerous.
Stayed 3 nights in Apr 2023

10/10 Excellent

LARRY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff is amazing. Rooms were clean and beautiful. Plenty of space and beds were comfy. Typical European stairs and steps. Small and many
Stayed 2 nights in Apr 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just returned from a trip with my daughter -- and we greatly enjoyed our stay at this hotel! It is charming and very comfortable. The location is perfect for walking about the area. We felt very safe and the hosts were welcoming and helpful. We would stay here again if we return to Brugge.
Stayed 3 nights in Apr 2023

10/10 Excellent

Katharine

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old property, lovely rooms, the staff was fantastic, and Jack the dog is a charmer.
Stayed 2 nights in Apr 2023

10/10 Excellent

Nirmalie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
My daughter and I had a wonderful stay at Hotel de Castillion. Staff were very helpful. Breakfast was expensive but excellent.
Stayed 4 nights in Mar 2023

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service
Location was perfect
Stayed 1 night in Feb 2023

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like a room in Fairytale Land
This place was wonderful. The location was quiet and a short walk (5min) to the main square. The room was small but beautiful and eloquent. The shower was large and the water was HOT, great for winter travel. The front desk persons were all so nice, friendly and welcoming. The shampoo, conditioner and soap smelled so good, I took the extra hope so I can find the company. The bed was very very comfortable. I would stay here again if I do come back for a visit.
The room.  It was very pretty and a lovely chandelier over the bed.
Front of the hotel.  Looked just like the pictures online
A cozy sitting area.
Stayed 3 nights in Feb 2023

10/10 Excellent

Shinjiro Sean

Travelled with family
Liked: Cleanliness, property conditions & facilities
The staffs are kind. Good atmosphere. Location is good.

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our time at Hotel de Castillion. Every detail is thought of. The owners/staff are amazing, so helpful and really took care of us. The room was beautiful as are the grounds. Having breakfast in the cellar was such a fun experience. We enjoyed a bottle of champagne in the courtyard and it was like a fairytale.

10/10 Excellent

Randal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The family that own this former bishop's residence have done an amazing job at decorating to a very high standard. The staff we met were either family members or friends of the family. Breakfast in the old cellar was excellent. The sitting room for tea in the afternoon and drinks at night was beautifully and comfortably done. The only thing I would change would be in the room we booked. The bathroom was spacious, but the bedroom (though beautifully decorated) was a little small. If we're ever back in Bruges, we'll book a larger room instead of their smallest, least expensive room.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Perfect location. Staff was friendly and informative.
Stayed 2 nights in Dec 2022

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Magical Hotel
We stayed for 2 nights in early December. The hotel is decorated beautifully and very well taken care of. The owners and staff are so kind and knowledgeable. The hotel is in an ideal location and perfect for walking around. Breakfast is tasty and has so many options. Very well worth it. Can’t say enough good things. Highly recommend.
Stayed 2 nights in Dec 2022

10/10 Excellent

Charyl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location Helpful and friendly staff Beautiful property

10/10 Excellent

Kara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location close to sights. The aircon could not quite keep up with the heatwave but overall the historic hotel is in excellent conduction. Enjoyed drinks from the bar after time spent exploring. The front desk staff was very helpful with restaurant reservations.
Stayed 2 nights in Sep 2022

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely in all regards
Stayed 2 nights in Aug 2022

10/10 Excellent

Rosalyn, Orlando

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff who could not do enough for you. Excellent location within walking distance of everything. Quaint and clean rooms
Stayed 3 nights in Jun 2022

10/10 Excellent

Robert

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent staff with very personable people. Good location close to the central market. Highly recommended!
Stayed 2 nights in Jun 2022

10/10 Excellent

helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel!
Beautiful hotel with friendly, helpful staff just a short walk from the station. In a lovely quiet street, yet so close to the centre. Our room was spacious with a huge comfortable bed. Loved the garden area for a drink at the end of the day with candles everywhere and blankets. The art deco room was also stunningly beautiful, a lovely place for afternoon tea or evening drinks. We would definitely stay here again next time we visit Bruges.
Stayed 1 night in Jun 2022

10/10 Excellent

Teena

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Exceptional!!!
Unbelievably amazing service. Without a doubt, some of the best service I have received. The room was extremely comfortable and clean, the breakfast in the morning had a wide variety of foods and was delicious. I would very highly recommend this hotel. Thank you again to James for making our stay exceptional and for going above and beyond for us. We will definitely be back to Bruges and would love to stay again!
Stayed 2 nights in Jun 2022

10/10 Excellent

Les

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely!
Lovely hotel, brilliant location great staff.
Stayed 3 nights in May 2022

10/10 Excellent

Jain, La Jolla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A charming hotel located close to all the sights with its quaint streets, very walkable location. Our view was of a centuries-old Gothic cathedral. Run by a family. Only 20 guest rooms. Got great referrals to top restaurants. A low-key, delightful hotel. Highly recommend it.
Stayed 2 nights in May 2022

10/10 Excellent

Julia, Kennewick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly enjoyed our stay. The staff was very helpful. Breakfast was delicious. Nick was especially helpful and gracious with all our needs and questions.
Stayed 2 nights in May 2022

4/10 Poor

Marie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We arrived on time for our 3pm check in but the receptionist took over 30 minutes to check the couple in front of us in. Such a slow laborious procedure. Wasting our time. We didn’t get to our room until 4pm as he took an excruciatingly long time to check us in. We had had a very long day of travel and just wanted to get to our room and relax. He didn’t listen to us when we kept saying, “No thank you, we are good”.But he would then proceed in talking and showing us things we didn’t either need to see or know While the rooms where lovely it’s a shame the staff weren’t. We specifically left the do not disturb sign on our door as we didn’t want anyone entering but the staff still proceeded in entering. We felt violated and extremely upset. The manager did nothing to appease the situation.
Stayed 2 nights in May 2022
Response from Hotel De Castillion on 16 May 2022
Thank you for taking the time to leave us a review. However, we must correct given that you only had to wait 12 minutes. We are a small family run hotel and we like to take a moment for each guest if desired. As a result, you have communicated your dissatisfaction in a very aggressive manner and without any respect which has led us to the fact that no compensation was given. Kind regards

10/10 Excellent

Steven

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was there to like really from the second you get greeted to last second your a guest top notch service next time if i decide to go and spend the weekend in Bruges this is where to stay.
Stayed 2 nights in Apr 2022

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is absolutely gorgeous. I really enjoyed the courtyard/patio area. The bar was small but had a cozy feel. The breakfast basement was so beautiful too. The hotel staff are awesome and I’m definitely returning to Hotel de Castellion in the future. Ps. I booked my Brugge vacation because of the beautiful pictures online of Hotel de Castellion… in person was even more beautiful!
Stayed 5 nights in Mar 2022

10/10 Excellent

Kishore Babu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely boutique hotel and The staff were very friendly and helpful.
Stayed 2 nights in Mar 2022

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
This might be the best hotel we have ever stayed in! Beautiful place, excellent service, excellent location, within ten minutes or so of everywhere we wanted to see. We wish our stay had been longer, and we will be back
Stayed 1 night in Jan 2022

10/10 Excellent

Karey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous visit
Fabulous and cannot wait to return.
Guest room
Lounge
Interior
Bar
Stayed 3 nights in Nov 2021

10/10 Excellent

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very styled hotel with lovely room. Breakfast area intimate.
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Absolute best!!!
Staying here was the highlight of my trip to Europe. The staff went by above and beyond to make me comfortable a long with arranging all of my transportation. I would highly highly recommend staying here. I can’t wait to come back.
Stayed 2 nights in Oct 2021

10/10 Excellent

Arsen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay, Yahim made us feel like home. It is an excellent hotel with very high quality bed, bathroom and all small things that made our stay enjoyable.
Stayed 2 nights in Sep 2021

10/10 Excellent

Quest, USA

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! So beautiful, the bathtub in my room was a dream. My new fav hotel.
Stayed 1 night in Sep 2020

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely beautiful hotel
Great staff, great service, very nice rooms. Would highly recommend.
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very centrally located, had parking (at an added cost) and was beautifully decorated. There was also a beautiful bar which was perfect for a pre-dinner drink.
Stayed 1 night in Feb 2020