Ratings based on 498 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
96% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom N. Ireland

Scenic location, convenient to places of interest

Posted 13-Apr-2015
Pros: It was comfortable, clean with a good breakfast provided and situated in a convenient location. The view from the hotel on to the canal was beautiful.
Location: Close to Market Square where all the main bus stops are located, city bus tours and horse drawn carriages depart from. Bicycles can also be hired.
Had a very enjoyable stay visiting most of the tourist attractions which were within walking distance and easily accessed from the hotel. Staff were very friendly and helpful booking a bus tour for us to the Flanders Fields which was very good.
2 out of 5
by A verified travellerfrom Sydney

More 2 star than 3

Posted 13-Apr-2015
Pros: Location is nice but too much emphasis placed on the fact that it's on the canal. I now feel canal views aren't necessary for a good stay in Bruges
Cons: Service
Starting with the (only) positive, we got the room we asked for (302) requested because of a review I read; which mentioned it was on ground floor with a nice view. The latter was true but it was on the lower ground floor so lots of steps to negotiate with big cases. No offer of help with these on check-in or indeed at checkout when we specifically asked for it. Front office staff in fact were very unhelpful - i.e. when I mentioned that the 1 lady who was trying to replenish minimal breakfast offerings (comprising burnt coffee) as well as keep the tables cleared was struggling they had a chat with her but made no effort to fix the problem which had become so significant that not 1 table was clean &guests resorted to doing it themselves. Also came back to our room @ 4pm and room wasn't made up. At this point I needed a sleep so told them not to bother. Next day they came late again & still didn't replenish bathroom supplies; so we had 1 tiny tablet of soap to wash 2 people for a 3 days. They really need to get their act together & if they can't afford more staff then the owners need to role up their sleeves when required. It's definitely not worthy of the 3 stars it boasts. The only thing in its favor is the location but in that it was very difficult to find. We circumnavigated Bruges 3 times before finding the entrance & then found there was nowhere to unload nearby & no offer of help in this regard. Far better options in Bruges &Canal views aren't necessary.
5 out of 5
Recommended
for Everyone
by A verified traveller

Perfect location right on the canal.

Posted 19-Mar-2015
Enjoyed my stay, hotel staff were friendly and helpful. Bathroom was clean. The bed was comfortable and the room was quiet. Breakfast was good.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom London

Nice boutique hotel right in the middle of Bruges

Posted 18-Mar-2015
Pros: Location; you can see the beautiful canals while eating breakfast downstairs
Cons: The room was quite small
Location: The hotel is in the center of Bruges - a beautiful town!!!
We requested 1 bed to accommodate 2 people. The Expedia representative when booking mentioned that this would be double bed. I called the hotel 2 days prior to confirm that this will accommodate 2 people and asked for a queen size bed if possible. They said that they do not have anything larger than a double bed. When we arrived, we found 2 small beds connected to each other, however there was a big gap in between. It was uncomfortable for sleeping even though we tried to stuff blankets between the large gap. The bathroom was clean but very narrow between the bath-tub and wall. There was no shower curtain, so some water splashed, but I think no shower curtain is standard across Europe. The hotel's location could not be better! Request a room with a canal view if available!
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Venlo

Leuk voor stedentripje

Posted 14-Mar-2015
Pros: De ligging, het uitzicht en de nostalgische uitstraling
Cons: Niet al het meubilair was in goede staat
Location: Markt (1 minuut loopafstand) Boottochtje over reien (2 minuten loopafstand)
Hotel heeft gunstige ligging en we hadden mooi uitzicht op de reien vanuit onze kamer. Personeel is vriendelijk, ontbijt voldoende keuze maar niet heel uitgebreid. Kamer was schoon, deels gerenoveerd maar ook wat oud meubilair. Badkamer was nieuw maar onze kamer had een schuin dak waardoor je niet goed rechtopstaand kon douchen (in bad). Je bent binnen een paar minuten op de Markt. Straat is verder vrij rustig, geen geluidsoverlast van doorgaand verkeer.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom UK

Perfect location!

Posted 13-Mar-2015
Pros: Excellent location, great view
Cons: Freshen it up a bit. Improve the neighbouring restaurant/provide menus in-room, discount etc (we didn't eat there but would've!)
Location: Few minutes' walk from all the main sites, plenty of shops and restaurants as well as museums.
The hotel is in a super convenient location, very near the Belfort, and with a lovely canalside breakfast area. Rooms are a bit tired but well appointed and provisioned. Staff friendly and helpful. Breakfast selection good and plentiful.
2 out of 5
by A verified travellerfrom Delft

Goed gesitueerd, verder teleurstellend

Posted 02-Mar-2015
Pros: Razendsnel gratis internet op de kamer en de ligging in hartje centrum.
Cons: Hang de verwarming in de badkamer hoger boven de toilet zodat je daaronder een wc rolhouder op kunt hangen en niet klem ligt. Hang een douchekop houde
Location: De grote markt is 200m lopen. De opstapplaats van de rondvaartboten is om de hoek. Het hele centrum is te belopen.
Om eerst de positieve punten te noemen. Het hotel had niet beter kunnen liggen. Alle toeristische trekpleisters van Brugge op loopafstand. Het ontbijtbuffet was karig, maar had wel voldoende keus. Maar als je er niet snel bij bent is het witte stokbrood op en heb je pech. De kamer was vrij klein, maar goed genoeg. Genoeg stopcontacten. Wij hadden razendsnel gratis internet op de kamer en konden zo zelfs films kijken op de ipad. De badkamer was de grote tegenvaller. Er was geen wc toilet rolhouder. De rollen stonden op de verwarming die naast de toilet zat. Als je iets groter van postuur bent zit je samengeperst op de wc tegen de verwarming aan. Er was een ligbad, maar je kon niet douchen omdat de kop nergens opgehangen kon worden. Mijn vrouw heeft erbij gestaan als douchekophouder en vice versa. Er was ook geen douchegordijn waardoor het een waterballet werd. Alles werd goed gemaakt door de ligging van het hotel. Als je niet veel van je kamer verwacht is het een prima hotel.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom argentina

ES UN HOTEL MUY BIEN UBICADO SUS HABITACION BUENA

Posted 28-Feb-2015
Pros: Su ubicación junto al canal y las habitaciones recientemente renovadas.
Cons: Sacar de los pasillos lo que no deba estar ahí (por ejemplo el carro donde estan las sábanas y toallas usadas. Y algunos trastos en desuso.
Location: La ubicación excelente, junto al canal y a cinco minutos de la plaza principal.
La ubicación del hotel cerca del canal es excelente. Las habitaciones renovadas estan muy bien, son cofortable, la limpieza excelente. El desayuno es muy bueno y completo. El personal muy amable y dispuesto a solucionar las cuestiones que pudieron surgir.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent location.

Posted 21-Feb-2015
Pros: The view
Loved our stay. Fabulous location. Warm freindly service. Canal view room stupendous!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom SE England.

A very convenient and cozy hotel. Very well run.

Posted 28-Jan-2015
Pros: Warm and friendly.
Cons: More hot items for breakfast would have been nice but I am used to English breakfasts so I am a bit biased!
Location: centre of town, overlooking a scenic canal and just down from the main square.
Staff were excellent, spoke English well and were very friendly and welcoming. The budget room was small but very clean and well equipped and warm. Breakfast was plain continental but in good supply. I liked the fact that you could leave the bathroom door open and watch the tv while relaxing in the bath! Location and setting could not be better.