Dear Cristina,Thank you for taking the time to share your positive feedback about your recent stay with us. We are delighted to hear that you enjoyed our hotel's nice location along one of the major canals, providing a quiet atmosphere while still being within easy walking distance of all the sites and restaurants in the city center.We're also pleased to know that you found our breakfast excellent and that your room, while simple, met your expectations in terms of cleanliness.Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,

Dear Rodrigo,We're thrilled to hear that you loved your stay with us! Thank you so much for your kind words.If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back!Warm regards,

Dear Abbie,Thank you so much for your fantastic rating! We're thrilled to hear that you had a wonderful experience during your stay with us.If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know.We hope to have the pleasure of welcoming you back for another excellent stay in the future!Best regards,

Beste Karen,Bedankt voor uw positieve reactie! We zijn verheugd te horen dat u een goed verblijf heeft gehad in ons hotel. Als er in de toekomst iets is waar we u mee kunnen helpen of als u specifieke suggesties heeft, laat het ons dan gerust weten.We hopen u opnieuw te mogen verwelkomen voor een aangenaam verblijf in de toekomst.Met vriendelijke groet,

Beste [Gast],Bedankt voor uw positieve reactie! We zijn verheugd te horen dat u een goed verblijf heeft gehad in ons hotel. Als er in de toekomst iets is waar we u mee kunnen helpen of als u specifieke suggesties heeft, laat het ons dan gerust weten.We hopen u opnieuw te mogen verwelkomen voor een aangenaam verblijf in de toekomst.Met vriendelijke groet,

Dear Jason,Thank you for taking the time to share your feedback following your recent stay with us. We're thrilled to hear that you found our team to be friendly and accommodating. Our staff takes great pride in providing excellent service to ensure our guests feel welcome and well-assisted throughout their stay.We're pleased that you found our location convenient and enjoyed the benefits of our underground parking. Your appreciation of our breakfast selection and the welcoming atmosphere at our bar is truly appreciated.We take your comments about the hotel's appearance on board and will consider them as we continue to make improvements to enhance our guests' experiences.It's fantastic to know you enjoyed the stroll into the city center and discovered some charming cafes and restaurants along the way. Your kind words encourage us to continue providing exceptional service to our guests.We hope to have the pleasure of welcoming you back for another memorable stay in the future.Warm regards,

Dear KennethIt's wonderful to hear you had a pleasant stay with us! We're delighted that you appreciated your room's lovely canal view and that the quiet surroundings added to your comfort. Knowing you enjoyed our breakfast offerings makes us truly happy. Thank you for choosing our hotel, and we hope to welcome you back for another enjoyable experience soon!

Dear KennethWe're delighted to hear that you had an enjoyable stay at our hotel! Thank you for highlighting the value and the peaceful location. We look forward to welcoming you back on your next visit to Bruges! If there's anything specific you loved about your stay, feel free to share it with us.

Dear JulieI'm sorry to hear about your disappointing experience at the hotel. It's important for guests to have accurate expectations when booking a room, especially when selecting a "comfort" category.It appears that there were some issues with the room amenities and facilities that didn't meet your expectations, like the mini-bar, toiletries and the hair dryer situation. Your feedback about these aspects is helpful for both potential guests and the hotel management to address any areas of improvement, so we're certainly going to address these to the responsible persons. About the toiletries we can tell you that these are no longer in the bathrooms because plastics soon will be forbidden. For the moment we're looking for alternatives.On a positive note, it's good to know that you found the bed and pillows comfortable and that you enjoyed the breakfast, despite the busy atmosphere.Your detailed review will serve as valuable feedback for the hotel and potential guests. If you have any more comments or experiences you'd like to share, please feel free to do so.Kind regards

Dear ChrisThank you for your rating. However, it seems you haven't provided any specific comments or details regarding your experience. If you'd like to share more about your stay or if you have any questions or requests, please feel free to do so, and I'll be happy to assist you further. Your feedback is important, and I'm here to help with any information or assistance you may need.

Dear VictoriaThank you for sharing your feedback about the hotel. It's great to hear that you found the hotel lovely and enjoyed its location in a quiet area while still being within easy walking distance of shops and restaurants. This kind of information can be valuable for other travelers considering this hotel. If you have any more comments or if there's anything else I can assist you with, please feel free to let me know.Lovely regards

Dear CherryThank you for your rating. If you have any specific comments or if there's anything more you'd like to share about your experience or if you need any assistance, feel free to let me know. I'm here to help!Kindest regards

Dear guestI'm sorry to hear about the various issues you experienced during your stay. It's important for us to provide a comfortable and hassle-free experience for their guests, and it seems like there were several areas where we fell short. The problems with room maintenance, lighting, and amenities should have been addressed promptly to ensure a pleasant stay. Additionally, the unhelpfulness and unfriendliness of the reception staff can significantly impact the overall guest experience.Your feedback highlights important areas for improvement, and I certainly pass the message to the hotel management. Your comments will be taken into account to enhance our service. If you have any specific questions or if there's anything else I can assist you with, please feel free to let me know.Kind regards

Dear Steph,Thank you for taking the time to share your feedback following your recent stay. We appreciate your comments and would like to address your concerns.We apologize if there was any confusion regarding the additional charges for parking and spa access. We understand that transparency is crucial, and we will work on ensuring that these fees are communicated clearly to our guests in the future.We're sorry to hear that you were disappointed with the dining options and that it wasn't communicated that food was only available on weekends. We will review our communication processes to prevent such misunderstandings.Your feedback about the staff not listening to your requests is concerning, and we will address this with our team to ensure that our guests' needs and preferences are better attended to.We appreciate your honesty, and we hope that you might consider giving us another opportunity to provide you with a better experience in the future. If you have any further comments or suggestions, please feel free to share them with us by e-mail.Sincerely,The team of Golden Tulip Hotel de' Medici

Dear Darren,Thank you for taking the time to share your feedback about your recent 3-night stay in Bruges. We're delighted to hear that you had a positive experience at our hotel.It's great to know that you appreciated our location, which offers a pleasant walk to the town center along the canal. We're also pleased that you found our front desk staff friendly and welcoming.We're glad you enjoyed the variety of beers in our bar and the well-laid-out breakfast room with a good food selection. Your kind words about our breakfast staff's helpfulness are much appreciated.Regarding the room, we apologize for the minor issues you encountered with the air extractor and shower glass screen. Your feedback is valuable, and we will address these issues promptly to ensure they are resolved for future guests. We appreciate your understanding.We're delighted that you had a good and pleasant sleep during your stay and that you found the room and hotel to be very clean.We hope to have the pleasure of welcoming you back in the future, and if you have any further comments or suggestions, please feel free to share them.Best regards,The team of Golden Tulip Hotel de' Medici

Dear DavidWe greatly appreciate your rating. If you have any additional thoughts or if there's anything more you'd like to share about your stay, please don't hesitate to inform us. We're here to assist you!