Ratings based on 633 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
99% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Scotland

Long weekend in Bruges

Posted 13-May-2015
Pros: Room, staff, location.
Cons: The only very minor grumble is the area dedicated to the buffet breakfast is very small and narrow. The toasters take for ever!
Location: Right in the heart of Bruges with all of the old city in easy walking distance.
The hotel is in an ideal location for exploring Bruges. Staff were very friendly and helpful. Our room had been recently renovated and was very comfortable.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom s

Central hotel with swimming pool

Posted 11-May-2015
Great breakfast clean rooms. Friendly and helpful staff. Very central to all amenities. Nice little touches like free bottle water, tea & coffee in rooms. There is a small indoor clean swimming pool on the 8th floor.
3 out of 5
by A verified traveller

Good location for enjoy Bruges, sleep not so much

Posted 21-Apr-2015
Pros: Location, breakfast, renovated rooms.
Cons: Nose. Did not appreciate being woken up before 6am with laundry being delivered outside my hotel. Also, we had no hot water on the first night.
Location: See and enjoy Bruges. See the most famous dog in Belgium, Fidel sleeping overlooking the canal.
Bruges is a lovely city, lots to do and see. The hotel is ideally placed to as a base for Bruges but you pay a price for this both in terms of money and noise. Good, secure underground car park which is great as you do not need a car in Bruges. We parked up on check-in and left it there until check-out. Breakfast was excellent, new rooms are nicely decorated.
Comment from Hotel Management
23-Apr-2015 by l.bakx, Hotel Management
Dear Guest, Thank you very much for your feedback. It is nice to read that you like our new rooms and bathrooms. I apologize for the noise disturbance you had of the laundry company. I will check what happened and correct them for this early delivery hour. This is not what we agreed with them. It is thanks to you feedback that we are able to improve our service and quality. Best regards Lucas Bakx General Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Curitiba

Ótimo Hotel.

Posted 18-Apr-2015
Ótima localização Bruges é muito romântica e o hotel nos forneceu quarto amplo para minha família
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Suffolk UK

Crowne plaza hotel Bruges

Posted 12-Apr-2015
Lovely hotel in burg square, check in was fast and hassle free, We had a twin room overlooking the square, double beds were really comfortable, room also had air con. There was a mini bar and tea and coffee making facilities, complimentary chocolate and bottled water. Breakfast was buffet style and delicious. Bruges is a lovely historical city, we walked everywhere as we didn't want to miss a thing, with so many little side streets. we browsed in so many shops where all the staff were helpful and friendly and we were under no pressure to buy anything. Canal boat trip was informative as was the horse and carriage ride. A definite must see city that I would happily return to.
5 out of 5
Recommended
for Everyone
by A verified traveller

Really nice luxury hotel.

Posted 11-Apr-2015
Very nice luxury hotel. very helpful reception staff. Big size family room . All new rooms, very clean, luxurious. Big bathrooms. Very good breakfast. Restaurant has outside seating which faces the square and serves great beer. Enjoyed our stay thoroughly. Nice swimming pool.
2 out of 5
Recommended
for Everyone
by A verified travellerfrom west yorks

excellent location.staff friendly.bed comfortable.

Posted 12-Mar-2015
Pros: location good, staff friendly.beds very comfortable.
Location: In Burg area and a very short stroll to other tourist sites.Right beside Delaney,s Irish bar which serves excellent food and value for money.
This was a treat for my husband,s birthday.On arrival we were told by reception that there were renovations being carried out in hotel, which we were not pre-warned about...checked in at 3pm to workmen drilling constantly to 5pm!! The workmen started again at 7.30am..So much for a relaxing stay..If we had known about the renovations i would never have booked this hotel as there are many of similar 4 STAR quality in immediate area..
Comment from Hotel Management
17-Mar-2015 by l.bakx, Hotel Management
Dear Guest, Thank you very much for your feedback. I feel very sorry that you were not aware about the renovations in our hotel. We try to be as open as possible. If you look at our own website you’ll find the information of our renovation on top of our landing page, as we know how important it is to be honest towards our valued guests. We have no influence how other booking channels like Expedia put this information on their website, we advise all our guests to book as much as possible via our own website. Best regards Lucas Bakx General Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom netherlands

Great location

Posted 09-Mar-2015
Location and staff are great. Only issue is WC stall in bathroom is tiny and wall is slanted in .
5 out of 5
Recommended
for Everyone
by A verified travellerfrom utica new york

Perfectly situated property spacious comfortable

Posted 25-Feb-2015
Spent at night on a special anniversary trip everything was wonderful… We received a renovated room on the floor where they were renovating rooms… Which they disclosed… Happily,we are not late sleepers, it might have been a problem if we were..excellent breakfast and staff!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom london

Family trip to bruges

Posted 23-Feb-2015
Great location, lovely big comfy room. Pool not massive but sufficient to allow kids (8 & 5) to have a splash around. Breakfast fine.