Ratings based on 254 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified traveller from Scotland

Nice hotel close to centre

Posted 05-Oct-2014
Pros: Close to centre of Bruges and activities. Very quite even when busy.
Cons: Kettle and cups in room for a cup of tea would be nice
Lovely city break in a comfort room though room quite dark window smaller than the large bathroom window
5 out of 5
Recommended
for Couples
by A verified traveller from Sydney

Modern, clean, comfortable and close to the centre

Posted 04-Oct-2014
Pros: Nice decor. Very clean. Friendly staff.
Cons: Nothing to complain about.
Location: Close to the Grote Markt - food, drinks, chocolate, atmosphere - everything you go there for is just around the corner (in both directions).
Very friendly, helpful staff. Really nice room, perhaps a bit small, but perfectly adequate.
3 out of 5
by A verified traveller

Posted 01-Sep-2014
Pros: The free WIFI
Cons: The shower room needs a new door which dooesnt allow water to get out. They should give up the rooms on the 5th floor.
Upon cheking in, the staff guided me to another building (the house). This building was not attached to the main lobby and I had to walk outside to get to it. My room was in top floor but elevator only goes to the 4th floor. From there I had to carry my suitecase and perosnal belongings through a very narrow and curved stairway. The room was just ok and did not worth the price I was charged. The hotel should give up on the rooms in this 5th floor or offer it with a large discount only for those who are interested.
3 out of 5
by A verified traveller from London

Clean hotel, cold staff

Posted 29-Aug-2014
Pros: Fantastic location. Clean, well maintained.
Cons: Client facing staff needs to be trained, badly. No lotion, conditioner, robes, smiling staff...This is in NO way a 4 star hotel.
Location: Great location. Everything is close, which is perfect because you certainly want to get out of the hotel asap.
This is a perfectly serviceable hotel in a good location but is like a 1980's Best Western in a David Lynch film. When I arrived I was treated like an annoyance and the woman at the front desk pulled out a map, drew two swift lines saying "Here's the shopping" as though there would be no other reason to go to Bruges. The room was tidy but it and the hotel lobby have no character, nothing that would make you want to catch your breath or hang out. Worst was the breakfast experience: the food was fine but the unsmiling staff bark at people to move tables if they don't sit where there are the exact number of seats as their party. I walked into an empty room my first morning, sat down at the closest table and was shortly, and curtly, told to move to a smaller table since I was on my own. The main hostess, I think, looked at and spoke to people like they were imposing on her personal home. Just creepy.
3 out of 5
Recommended
for Everyone
by A verified traveller from kent uk

Good location - request a room in the main hotel.

Posted 10-Aug-2014
Good location. Staff friendly enough. Breakfast ok but nothing special. Our ' upgraded' rooms were in a block next door. The staircase is winding and very narrow and not suitable for anyone with mobility issues. The lift is ridiculously small and takes only one person if they stand up straight. Reject the upgrade and ask to stay in the main hotel would be my advice.
5 out of 5
Recommended
for Everyone
by A verified traveller from Washington, DC USA

Excellent hotel close to center of Bruges

Posted 05-Aug-2014
Pros: Cleanliness, breakfast, convenience, and supportive staff.
Cons: Nothing at this time.
Location: The location is two blocks, an easy walk, to the center of Bruges.
The hotel was near the center of Bruges; and convenient to tour the city. The hotel staff was very helpful with directions and restaurant recommendations. We would certainly consider the Aragon if we return to Bruges.
5 out of 5
Recommended
for Everyone
by A verified traveller from Cheshire UK

Great Hotel

Posted 18-Jul-2014
Pros: Clean,rooms clean and regular towel changes
Location: Close to main square and attractions
Everybody very helpful l,breakfast was busy at time but staff coped well,always smiled and greeted guests
1 out of 5
Recommended
for Couples
by A verified traveller

This traveller left a rating score only Posted 12-Jul-2014 on Hotels.com
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Nice hotel close to all sights.

Posted 11-Jul-2014
Pros: helpful staff, who all spoke good English.
Location: Everywhere was in easy walking distance.
Very nice stay in a lovely city. Not much on site parking but we got a space right outside our room. It couldn't have been any closer. Bed was comfy.
3 out of 5
Recommended
by Rob from Charleston, SC

Excellent location

Posted 08-Jul-2014 on Hotels.com
Room was small and lacked charm ( beautiful bathroom though). Pillows were terrible and carpet desperately needed cleaning. Staff was professional and very charming. Great location.