The hotel was beautifully decorated and very clean. We had a room in the old part of the building and it was lovely, with a vaulted ceiling. This was also very clean, even the old beams in the ceiling were dust free. The seating areas around the bar were gorgeous and so elegant, you felt as though you were in a palace.
The hotel itself was in an excellent location close to all the sights and shops.
We would definitely stay at this hotel again if visiting Bruges.
"recommended! great location & very helpful staff"
Hotel location is perfect - close to the station whether you are arriving by bus or train & just across the road from the bars & shops of the town.
Varied & generous choice of fresh breakfast items.
Very friendly & helpful staff - when we were leaving, we were overwhelmed & very grateful for the level of help we were given to book our return trip to Charleroi airport - we even saved 30 euros because the hotel manager booked on line for us!
We will return & would stay here again - we were recommended by friends & we have already recommended it to others.
Just returned from a wonderful stay at this beautiful hotel. It's in an ideal location so close to all the sights of Bruges. The staff are outstanding.
Also if you are watching the pennies around the corner is a good supermarket. Plenty of places nearby to eat and drink so you don't have to have breakfast at the hotel which is quite pricey.
Superb experience in an elegant hotel located within a short walk of the center of Bruges. Very nice attentive staff that goes the extra steps for whatever your needs are. Beautiful old world elegance. The breakfast buffet was great and the waitress very pleasant and attentive. All the food was very fresh and a good assortment including local cheeses.
I was a little early to check into my room and they set me up in the lounge with coffee and tea service treats. The room was ready for me within 30 minutes.
We spent two nights in the hotel. Did not use the spa or pool but saw people who did. We took a cab from train station but saw people who walked. Did not eat at the hotel. Just a short 1 1/2 day visit to Bruges, our third time visiting there.
There was no reception. A locked door for which a code should have been sent to us in advance, not received. Got soaking wet trying to gain entry. All communication had to be by phone. Beds were not made on arrival despite a fairly high charge for cleaning. No towels were provided, they had to be booked in advance, some were delivered after another phone call at an additional charge. No car parking as this had to be booked in advance, although no mention of this when booking, had to park about a mile away. This was not what we expected and did put a damper on our holiday.
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