Ratings based on 851 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
99% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom minneapolis mn

Great location

Posted 27-Mar-2015
This hotel is beautiful and comfortable in every way. We easily walked everywhere from the hotel. Breakfast was delicious and filling-fresh fruit, hot eggs, sausage, we enjoyed the bar downstairs after dinner out. Loved the hotel'
4 out of 5
Recommended
for Everyone
by A verified travellerfrom London

Beautiful hotel in convenient location

Posted 25-Mar-2015
My partner and I stayed at the hotel for three nights. We had a lovely stay. The staff were very courteous and the customer service was first class. The hotel itself is beautiful and we enjoyed spending evenings in the bar's many old-world parlour rooms. I would highly recommend staying here when visiting Bruges.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good Hotel and Great Location!!

Posted 24-Mar-2015
Pros: Breakfast was good. Staff was curtious and helpful.
If you stay here, you are very close to the centre. It is a beautiful town. If you love to walk, you will enjoy your trip. We landed at Brussels airport. I had e mailed the hotel in advance and they booked us a taxi which cost us 80 Euros. It was a comfortable ride and I think worth it for travelers coming on an overnight flight.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Kent, UK

Great location

Posted 23-Mar-2015
Never do reviews but so enjoyed our stay at this hotel and Definitely recommend it. Fab clean and fresh rooms, breakfast, bar (best Cosmo we've had) and very friendly and helpful staff. Would definitely stay here again and look forward to going back to Brugges was a lovely city break.
5 out of 5
Recommended
for Everyone
by A verified traveller

very good hotel close to the centre of brugges

Posted 19-Mar-2015
Pros: location, quality of furnishings
nice room, lovely public areas. hotel in excellent condition
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Kent

Excellent position.

Posted 19-Mar-2015
A perfect hotel in an excellent location, I would definitely recommend this hotel, and the breakfast was fab.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Ireland

Great location. Great hotel.

Posted 17-Mar-2015
Best 4 star hotel I've used. In the heart of Bruges. Stones throw to Burg and Markt. Ideal for walking around the medieval town.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel in the centre. 20mins walk to station.

Posted 07-Mar-2015
Excellent hotel. Quick check in. Very friendly and helpful staff. I emailed the hotel before our stay to as them for help booking a table at a restaurant in Bruges for dinner. This was no problem for them and they emailed back in 24 hours confirming the reservation had been made. The bar is well stocked and with quick service. Prices are very good for a hotel bar. We ordered a snack plate and we had more than needed for 2. Great value. The room was spotless, warm and comfortable. The only slight issue is the free WiFi. It's a little hit and miss. My husband works in IT and says it would be a quick easy fix to make it much better. If the hotel read this, do contact me and he'll let you know what needs to be done! Overall 9.7/10. This was our 2nd stay in 2 years. Will book again. Well done!
5 out of 5
Recommended
for Couples
by A verified traveller

Grand hotel!

Posted 05-Mar-2015
Pros: Everything.
Cons: I cannot think of anything.
Our first time to Bruges. And we will definitely go again. Our hotel was perfect in every way. Thank you Grand Hotel Casselbergh.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Brisbane

Room with a view

Posted 02-Mar-2015
Pros: The housekeeping team were very thorough each time they cleaned our room, the room was luxurious and that made our 5 nights there a real treat.
Cons: Nothing
Location: Perfect location,just off the Burg, close to all tourist attractions, as well as walking distance to some off the beaten track restaurants
We were fortunate to get a room in the old part of the hotel, with a great view of the Belfort. Our room had a huge chandelier. It was spacious, luxurious and very clean. Nothing was too much trouble for the staff, the breakfast was varied and always fresh, and the bar was pretty grand. Overall this was one of the best hotels we stayed in on our long trip away from home. (Nearly one year)