Standard Room, 1 Double Bed, Smoking | Desk, blackout curtains, Internet, bed sheets
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Reviews of The Brooke Hotel

2 out of 5
The Brooke Hotel
542 Koomey Road, Brookshire, TX

Reviews

4.8
Rating 10 - Excellent. 24 out of 262 reviews" "
Rating 8 - Good. 42 out of 262 reviews" "
Rating 6 - Okay. 43 out of 262 reviews" "
Rating 4 - Poor. 50 out of 262 reviews" "
Rating 2 - Terrible. 103 out of 262 reviews" "

5.2/10

Cleanliness

6.2/10

Staff & service

4.2/10

Amenities

4.4/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

8/10 Good

Lekshmi

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
There was no WIFI or microwave or fridge in the room. Even though the room was clean the surroundings were too dirty. We booked the room for 2 days, but left the property after 1 day. They refunded 50$, thats a great relief for us.
Stayed 2 nights in Aug 2023

2/10 Terrible

Giancarlo

Stayed 11 nights in Jun 2023

4/10 Poor

BERNARDO

Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 4 nights in Apr 2023

4/10 Poor

Floyd

Stayed 4 nights in Mar 2023

2/10 Terrible

J

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely disgusting
I wouldn’t stay here again if they paid me. Absolutely disgusting, I’m not sure you can even call it a hotel. The shower didn’t work, door doesn’t lock, cockroaches on the floor, there are no sheets on the bed and used tissues under the comforter. There were drug deals happening in the parking lot and the police arrived. We left after 30 minutes without sleeping here.
Stayed 1 night in Aug 2022

8/10 Good

Travis

Stayed 4 nights in Jun 2022

2/10 Terrible

Tiffany

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There are bed bugs, when told the lady commented that she just had it sprayed… the hotel was nasty.
Stayed 2 nights in Jun 2022

2/10 Terrible

Mary, Houston

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The 1st room had the shower head broken, no microwave like it was advertised if I’m not mistaken. The front desk person was very nice, he put me on a 2nd room that was even worst. It was dirty and smelled like vomit. I ended up not staying and went to another hotel. Don’t have a complaint at all about the front desk guy, but it seems like they’re not communicating with their maintenance personnel very well. Because the front desk guy thought that the 2nd room was already cleaned.
Stayed 3 nights in Jun 2022

6/10 Okay

Kirk

Business traveller
Liked: Staff & service
Staff very nice and helpful
Stayed 2 nights in Jun 2022
Response from Mgmt NICKY on 13 Jun 2022
THANK YOU KIRK HOPE TO SEE YOU AGAIN SOON. WE WILL TAKE GOOD CARE OF YOU AND MAKE SURE EVERYTHING IS A-OK!!!!! ONCE AGAIN THANK YOU VERY MUCH!!!!!

2/10 Terrible

Bryan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth a bargain not worth even free
Stayed 2 nights in Jun 2022
Response from Mgmt on 9 Jun 2022
Mr. Gable Im sorry you feel this way but it couldn"t of been that bad you came back after the first stay to stay again and still come to visit your friends!!!!

2/10 Terrible

Juan, Mission

Disliked: Cleanliness, staff & service
Worse stay ever , had roaches had construction materials inside the room that had nails and sharp objects the room was very dirty no security felt very scared
Stayed 1 night in Apr 2022
Response from mgr on 28 Apr 2022
i am sorry to hear that Juan. I know you were told if you had any concerns or issues to call the front desk and we would be glad to assist you . if you ever decide to stay here please dont hesiitate to say something to someone of our staff. we had no idea your concerns since you never mentioned it the two times you called for other things.

2/10 Terrible

Terrance

Stayed 26 nights in Mar 2022

2/10 Terrible

Mykala

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never got to stay there the guy saying I was there in another room under a different name and that I had to pay a 200 deposit to stay there when he told someone else 50 and site say 50
Stayed 1 night in Mar 2022
Response from Mgmt on 2 Apr 2022
Mykala Im so sorry your expierence was not the best . we would like to reach out to you.

8/10 Good

Jose

Business traveller
Is ok
Stayed 3 nights in Sep 2021

2/10 Terrible

Carl

Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Under remodeling hazardous in sanitized environment did not stay
Stayed 1 night in Aug 2021

4/10 Poor

frances

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Ok
We never got a comforter and when we left we got accused of stealing it even got cops called on us for it never going back they wanted us to pay 70 bucks for something we never got or took
Stayed 5 nights in Jun 2021
Response from SG on 29 Jun 2021
We couldn't find your reservation in month of June 2021. When did you stay at our hotel and who was the person in charge accused of stealing? There has to be a reason why it happened. We can followup on this.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My boyfriend and i traveled here from louisiana for an evacuation the 3 hour drive took us 10 hours when we finally arrived the night staff was insanely rude and almost didnt give us our room that i had booked she wouldnt even take a look at her computer. I finally got her to we were tired and just wanted to go to bed. Then when we went up to our rooms the stair case was all busted up on both sides with caution tape on them. The site says free wifi theres no wifi. No breakfast because of covid which is understandable. It was just a bad experience.
Stayed 4 nights in Oct 2020
Response from Andy (Owner) on 14 Oct 2020
Really sorry to hear about your bad experience. There is no justification of what you went through, we can give you a free night when you come next time. We are undergoing remodeling and we couldn't close out bookings on Expedia sooner and had a surge of people showed up due to Delta hurricane. We will try to do better.

2/10 Terrible

Porsha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the nastiest room I ever stayed in.. the toilet the tubes were Disgusting. I did not shower that’s how nasty it was. The first room that was giving had trash all on the floor and the second room was no better hated it here will never go back
Stayed 1 night in Jul 2020
Response from Mary General Manager on 12 Aug 2020
Sorry to hear about the bad experience that you had with us. Wish you would have brought it up with the general manager. I would have done something to make it right for you. Again i am sorry for that Have a good day.

2/10 Terrible

Selena

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Worst Hotel I Ever Stayed In
The front desk lady was very nice. The room was disgusting and smelt like smoke!! Very uncomfortable bed, empty beer bottles left in the trash can, dirty towels left on the bathroom floor, filthy bathtub, no ice machine, no breakfast, no wifi. Save your money and go else where.
Stayed 1 night in Jul 2020
Response from Mary General Manager on 3 Aug 2020
We are under construction still trying to get things in order. I am very sorry for the issue but that room was suppose to be cleaned up.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Renovation
Still undergoing renovations. stayed in an upgraded room. And they're doing a great job
Stayed 3 nights in Jul 2020
Response from Mary General Manager on 25 Jul 2020
Thank you for staying with us. Glad you had a comfortable stay with us. We will keep up the good work. Be safe out there. Hope to see you again stay with us.

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities
The only positive thing that I liked was how nice the lady treated me at the office when I checked in.
Stayed 1 night in Jun 2020
Response from Mary General Manager on 22 Jun 2020
Thank you for staying with us. Hope you do stay again if you are in the area. Have a good day.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was friendly and accommodating. Building is in bad condition.
Stayed 1 night in May 2020
Response from The Brooke Hotel Manager Mary on 13 May 2020
Thank you for staying with us here at the Brooke Hotel. As you could tell we are under construction making the building better. Hope the next time you come back by we are in better standings then your last visit. Have a good day.

2/10 Terrible

Verified traveller

Stayed 1 night in Apr 2020
Response from Mary GM of The Brooke Hotel on 9 Apr 2020
Sorry for you not having a good experience with your stay with us. Wish you would have came to the office to get things corrected for your stay. We are trying to make things better than has been in the past.

4/10 Poor

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2020
Response from Mary The GM Brooke Hotel on 8 Apr 2020
Sorry to hear about you not having a good experience while you stayed at our hotel. If you would have called or came to office it would have been taken care of to make your stay a happy one. We are trying to make the hotel better then it has been in the past

2/10 Terrible

RS, Florida

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Made a reservation for no smoking room, the didn't have any. Aproched by people asking for money, cockroach on the room, terrible places.
Stayed 1 night in Mar 2020
Response from Mary General Manager on 29 Mar 2020
Sorry to hear about the bad experience you had at our hotel. We would have corrected the issue if you would have came to the office. We are under construction trying to make the hotel better than it was before.

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool place
This is just really a cool place they're really working hard to make it new by the people were nice place was clean warm. I don't mind recommending this but the budget-minded traveler.
Stayed 1 night in Mar 2020
Response from Mary GE of Brooke Hotel on 21 Mar 2020
Thank you sir for staying with us. Glad to hear we made your stay comfortable. Stay safe out there and hope to see you when you come by again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Mary GM Brooke Hotel on 22 Feb 2020
Thank you for your stay with us. Hope to see you again.

8/10 Good

jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place good price
Great place to spend the night. Need a place to lay your head right off the expressway, look no further.
Stayed 1 night in Jan 2020
Response from The Brooke Hotel Management on 11 Jan 2020
Thank you for staying with us. Glad to hear that you had a good stay. Come back and see us when your in town.

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020
Response from Brooke Hotel Management on 8 Jan 2020
Thank you for staying with us. Hope to see you again.

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Oct 2019
Response from Brooke Hotel Management on 7 Jan 2020
Thank you for your stay. Have a good day.

8/10 Good

Luis, ustin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty Decent room for the price you pay. The front desk lady seems overwhelmed but giving a smile she will smile back ;-) Room is clean overall but WiFi is poor. Even includes a little fridge!!
Stayed 1 night in Jan 2020
Response from Brooke Hotel Management on 4 Jan 2020
Thank you for your stay. hope to see you again in the future. Have a good day.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
1) no phone in the room 2) uncomfortable bed 3) dirty tub 4) noisy a/c unit
Stayed 4 nights in Dec 2019
Response from Brooke Management on 30 Dec 2019
I am sorry for the uncomfortable stay that you had with us. We are under remodeling our hotel to make things better for our future guest. Wish you would have came down to address any concerns you may have had so I could have made things right for your stay. Have a nice day. And thank you for staying with us.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needed sleep
The place was being remodeled on the exterior but inside was clean and quaint. Off the beaten path and quiet. At the price on hotels.com it was just what we needed
Stayed 1 night in Dec 2019
Response from Brooke Management on 23 Dec 2019
Thank you sir for your stay with us. Glad to hear you got the well needed rest. Stay safe and see you the next time around.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
surroundings were clean and well lighted. The rooms were also very clean, the a/c in my room wasn’t working and the attendant came up to the room to see what was wrong with it. He wasn’t able to fix it so he move me to another room right away. The only thing I didn’t like was not knowing that if you paying with cash you have to a exact change. The first night I booked a room I had to run to the nearest gas station and asked for change and it was like almost midnight.
Stayed 1 night in Nov 2019
Response from Brooke Hotel Management on 22 Nov 2019
Sorry for the inconvenience. We are trying to work on things to make the hotel better than the past. Again I apologize for any inconvenience you had that night. Thank you for staying with us and hope to see you again in the future.

4/10 Poor

Hope

Stayed 3 nights in Aug 2019

2/10 Terrible

Abraham

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the few bucks you'll save!
It had a bed..... the place was dirty. They over looked servicing my room the next day.....
Stayed 2 nights in Oct 2019
Response from The Brooke Hotel on 6 Oct 2019
Thank you for staying with us. We are under reconstruction and trying to make things better than before.

2/10 Terrible

Dajanae

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from The Brooke Hotel on 28 Sept 2019
Thank you for staying with us Have a great day

2/10 Terrible

Lorenzo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you pay for right! Room was dirty, bed was terrible, one pillow smelled dirty. Never staying here again!
Stayed 1 night in Aug 2019
Response from Brooke Hotel Management on 6 Sept 2019
Sorry to hear you not wanting to come back. Sorry for any bad experience wish you would have came to the office to voice your concerns. We are trying to make our hotel better than the past. We are under reconstruction.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Advertised breakfast included, but there was no breakfast. Refridgerator didnt work. No ice machine in the entire hotel, said i had to go to the gas station and buy a bag if i wanted ice. Plus, the people at the front desk were rude.
Stayed 1 night in Aug 2019
Response from The Brooke Hotel on 2 Sept 2019
We sorry for the inconvenice we are under construction. Thank you for staying with us.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sad Situation
Didnt know this place existed for some many years and the stay was horrible. They have bad signal couldn't use cell phone,no wifi connection andno phones in rooms. In the middle of taking a shower the water turned off had to walk to office since they have no phones in room. Their breakfast is ridiculous. Corn flakes from the bottom of the bag with powder milk,bread for toast with the ends only left,coffee no cream. I didn't think box TVs still exist but they do. Hey for $40 get what you get and don't throw a fit.
Stayed 1 night in Aug 2019
Response from The Brooke Hotel on 30 Aug 2019
We are sorry for inconvinace we are under construction an doing our best to make our hotel better then it was in the past. Again sorry for your experince an thank you for staying with us..We will do our best in making the guest feel comfortable

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Found three different kinds of bugs in room. No house keeping. No WiFi. No microwave.
Stayed 5 nights in Aug 2019
Response from Day front desk on 3 Sept 2019
Sorry for the inconvenience. Please next time come to office and let us make things right for your stay. Thank you for staying with us.We are under construction at this time to make our hotel better than it has been in the past. Again sorry for the inconvenience.

10/10 Excellent

Joerge

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from The Brooke Hotel on 29 Aug 2019
Thank you for staying with us

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run away
extremely old , usually you get what you pay for but free I would not stay here again
Stayed 1 night in Aug 2019
Response from The Brooke hotel on 21 Aug 2019
We are sorry for the inconvenience but we are under construction to serve our guests better.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from The Brooke Hotel on 21 Aug 2019
Thank you for staying we us

2/10 Terrible

Verified traveller

Stayed 2 nights in Jul 2019
Response from management on 8 Aug 2019
Thank you for staying with us

10/10 Excellent

Erik

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2019
Response from - on 4 Aug 2019
Thank you for staying with us Have a great day