Ratings based on 2,983 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travellerfrom brito

Poderia muito mais

Posted 25-Mar-2015
Um hotel desse porte sem frigobar no quarto, o ar sempre quente terrivel nao dava para ajustar, barulhos de manha nos quartis do lado e em cima, parecia reforma, isolamento acustico pessimo, eu estava 30 andar e o barulho era infernal........
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Polk City, Iowa

Nice hotel in a great area.

Posted 24-Mar-2015
Pros: Great area. Close to everything we were interested in seeing.
For such a busy area, I was impressed with how quiet it was inside our hotel room. We couldn't even hear our own shower running or toilet flush let alone any of the outside noise.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Nueva York

Posted 23-Mar-2015
Nos ha gustado mucho el hotel pues estaba en el mismo Tlimes Square, muy céntrico, nos dieron una habitacion con vistas a la plaza, el hotel reunía todas las comodidades y nos hemos encontrado muy a gusto y lo recomendaríamos a las familias que vayan a visitar Nueva York.....
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Toronto

Nice hotel in a great location

Posted 23-Mar-2015
Location: Everything is nearby and within walking distance. We walked everywhere, from The Museum of Natural History, to the Empire State Building.
The location is perfect and the view of Times Square is great! It was surprisingly very very quiet at night, considering such a central location with constant activity below! Beds were comfortable although seemed quite small for a double making sharing alittle difficult. Overall though, hotel and location were great and would definitely stay there again!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Az

Where's the costumer service?

Posted 23-Mar-2015
Pros: Location
Cons: Service
Location: Times Square, broadway everything's close by
Great location. Good hotel. No services from the front desk. No one acknowledges you, and they are rude. No greeting or making you feel welcome. Had a good stay, but if you are paying decent money to stay there at least they should make you feel welcomed.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Lakewood, CA

Nicely remodeled hotel

Posted 22-Mar-2015
Pros: Nice rooms and bathrooms, close proximity to Times Square and the theatres.
Cons: Breakfast food was just OK and not worth the price I paid. I went elsewhere for breakfasts after one day. More literature about New York in rooms.
Location: Excellent proximity to Times Square, shopping, entertainment, and restaurants/bars. Didn't like the homeless outside the entrance begging for food.
Very nicely remodeled rooms with nice bathrooms. I wish the hotel had more brochures about New York City, good restaurant guides, and Broadway shows, however. I had to go to the Marriott Marquis to get better literature. Not much else is available, literature-wise, even at the Concierge Desk, let alone in the guest rooms. I appreciate the free Air Boarding Pass Service along with the free Tech Service that I needed very badly. Hotel staff is very friendly. Overall, a nice stay, but Marriott Marquis has better guest accommodations on the 8th floor than does the Crown Plaza (shorter waits for check-in service at Marriott Marquis, better literature for guests wishing to know about New York City's shopping, restaurants, and entertainment at Marriott Marquis). Breakfast food was only "OK" and not worth the price. The breakfast foods at Marriott Marquis are better.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Tybee Island, GA

great location

Posted 22-Mar-2015
Had a wonderful Mother/daughter trip for a week. Great location and will definitely stay here again.
Comment from Hotel Management
24-Mar-2015 by CP, Hotel Management
Dear Tammy, Thank you for choosing to stay at Crowne Plaza Times Square and for your review. We are very pleased to learn you and your daughter enjoyed our property and location. Thank you again for staying with us, please let us know next time you will be visiting we hope we will welcome you back soon. Warm regards. Isis Arruda Social Media Manager
3 out of 5
Recommended
for Everyone
by A verified traveller

Very hot room

Posted 22-Mar-2015
The hotel is nice but not being able to control temperature in room was horrible. We let them know and we were told either only the heat or air could function at one time for entire building. They suggested opening window. We were informed the next day that the air would work, it did for a while. Our last night there we woke up sweating, it was 77 degrees in room, we had in set on 65.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel in the middle of it all

Posted 22-Mar-2015
Pros: conveniently located
My daughter and I came into town to see a couple of shows. The hotel was clean and conveniently located. Great experience, we would come again.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom new york

Lovely hotel in times square right in the heart of

Posted 22-Mar-2015
fantastic holiday I would recommend this hotel to anybody