The apartments were so close to everything, right in the hub of Broadbeach. All of the staff that we encountered were lovely and only too happy to help with any questions we had.
I would most definitely stay and recommend Phoenician Resort to all of my family and friends.
There are nightclubs very close by, so possibly not suitable for families with children due to the noise. However, for a fun weekend away, it is perfect!
We stayed for three nights in a two bedroom apartment. The apartment was very clean and had modern furniture and decor. Everything you could ever need was supplied. The ocean view from the balcony was amazing. The staff were very friendly and helpful. We were able to get a good nights sleep listening to the sounds of the waves. The only negatives I found were the pillows and main bedroom bed were hard and uncomfortable. Luckily there was a softer bed in the second bedroom. (Of course this is just my own personal opinion). Overall a fantastic stay.
No staff on check-in. Advised via intercom to collect keys in envelope from safe, so took the only envelope in there. Got to room & then had a knock on door. Manager/caretaker informed us "you took wrong keys, you're in wrong room, you need to come back downstairs as the other people for this room are here". We informed him that we had done as instructed but he said "I didn't have a credit card for you and didn't know if you would even turn up!" then walked off. Handed keys over to the other family at reception and apologised to them for the confusion and delay. They were fine about it. The manager was rude and ignorant towards us the entire time and treated us like we were stupid and putting him out. He never apologised to us for the mix up and when we apologised for the error he just said 'no worries'. I was very upset and angry at his behaviour but didn't want to make an issue of it and spoil our evening.
Having said all that, the apartment was ideally located for our evenings requirements and was clean and comfortable. I would use it again now I know about the 'safe' and how to check in.
The Victoria Square Apartments are holiday apartments in Gold Coast (Australia) . They are an excellent choice for leisure …More
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