Ratings based on 136 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travellerfrom Nottingham, UK

Not quite what we expected from the pictures

Posted 01-Feb-2015
Pros: The staff were friendly. The breakfast was very nice - although cost extra.
Cons: Publicity images should be more representative. In our room: sink draining, room temperature control, toilet seat.
Location: We literally stopped overnight enroute. The airport is close and pickup by the hotel is offered at a cost.
My husband and I needed a hotel close to Bristol airport for a travel stopover and found this one via expedia. There was only one picture - and that was of the front of the hotel, which looked nice and kind of matched with the "manor" part in the name of the hotel. To get a better idea of what the rooms were like we looked up the hotel's own website and it all looked lovely. When we got there we found we were not in the main building at all but in motel-type rooms accessed from an external pathway. The room was far smaller than the ones on the hotel website and nothing like as nice. Of course we were very disappointed. Our room had a wetroom-style bathroom and the sink didn't drain at all well taking about 10 minutes for the water to leave the basin, leaving behind any toothpaste or whatever that was in the water. Not very pleasant at all. The toilet seat was clearly designed for a different toilet base and fitted badly. The room itself was way too hot with no way to cool it down other than opening a window so we slept very badly. In the morning we found that the breakfast included in the room rate was only a very basic continental breakfast. This is probably fair and we were happy to pay for the very nice cooked breakfast on offer. Rooms in the main manor probably are lovely but the ones in the "expedia-bookings alley" are more basic. I think we'd have been less disappointed if they had been more honest and open in publicity images.
4 out of 5
Recommended
for Families
by Tracyfrom Norwich

Lovely setting

Posted 13-Dec-2014 on Hotels.com
Lovely staff. Unfortunately a fire alarm at 6am woke us up after a late night - no subsequent explanation. Breakfast included is just continental, but very pleasant. Beautiful setting.
2 out of 5
Recommended
for Couples
by A verified traveller

Not for travelers from Bristol airport

Posted 03-Dec-2014 on Hotels.com
Smallest of rooms we have ever stayed in, no wardrobe, no space for your luggage as this is supposed to be an airport hotel as well as they advertise. This hotel might be okay for weddings but not for travelers. Lights in the room could not be switched off, seemed to be on timer - up to 30 minutes delay! Breakfast just continental, anything else will have to be paid for. Restaurant sparse, menu limited for a hotel and prices more than excessive. Stay away if you are flying the next day from Bristol airport.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Devon

Really helpful and caring staff

Posted 23-Nov-2014
Pros: Location, staff.
Cons: Squeaky stairs.
Location: Great for Bristol Airport.
On return from Tenerife my car would not start. Staff were incredibly helpful and caring. They gave my wife a coffee while I tried to arrange for breakdown cover. Nothing was too much trouble. All the staff we met that night were credit to the hotel.
2 out of 5
by A verified travellerfrom spain

Small room

Posted 22-Nov-2014
Pros: Staff and dinner.
Cons: Room refurbishment.
Location: Difficult to get too. Narrow country lanes.
The room was extremely small. Little storage, we had to tread over our suitcases. A premierinn would have been a much better option. It was too expensive for the standard of accommodation. On the plus side, excellent staff and food.
4 out of 5
Recommended
for Couples
by A verified traveller

This traveller left a rating score only Posted 17-Nov-2014 on Hotels.com
4 out of 5
Recommended
for Couples
by Guilherme

This traveller left a rating score only Posted 12-Nov-2014 on Hotels.com
3 out of 5
Recommended
by Courcellesfrom España

Posted 29-Oct-2014 on Hotels.com
Por desgracia, hay una mala organización a nivel de la recepción. El coche que transporta los clientes al Aeropuerto estaba MUY sucio. No hay bastante luz encima del espejo del baño: imposible de maquillarse! A pesar de eso..... la estancia fue agradable, el personal simpático, la cena buena. Volvere!
5 out of 5
Recommended
for Everyone
by A verified traveller

A stone's throw from airport

Posted 22-Oct-2014
Pros: Comfy beds
Very close to the airport, extremely comfy beds, good restaurant for evening meal if needed, breakfast delicious. I will definitely be using this hotel again when needing to fly from Bristol.
3 out of 5
by A verified travellerfrom Canmore, Alberta, Canada

Adequate hotel close to airport

Posted 28-Sep-2014
Great restaurant. Breakfast included was just an okay continental. They had a straightener along with hairdryer with was a nice addition. The REAL downfall is the shower which had no curb to the rest of the bathroom so the whole floor gets wet! We also had to go outside to get to our rooms. We were booked for a king but only got a queen. We did arrive at around 8:45pm but we had prepaid and were guaranteed for a late arrival.