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Reviews of Tracy Park Hotel and Country Club

3 out of 5
Tracy Park Hotel and Country Club
Bath Road, Bristol, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 73 out of 127 reviews" "
Rating 8 - Good. 38 out of 127 reviews" "
Rating 6 - Okay. 10 out of 127 reviews" "
Rating 4 - Poor. 4 out of 127 reviews" "
Rating 2 - Terrible. 2 out of 127 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Excellent rooms. Beautiful setting.
Stayed 1 night in Oct 2020

8/10 Good

Ricky

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The first room they offered the central heating wasn’t working, they had put a substitute tiny oil heater in the room instead. The bathroom had no heating at all. I immediately went to reception and told them that the room wasn’t satisfactory and asked for a different room. Without hesitation they allocated us a lovely warm room, so I was happy. The staff in bar/breakfast very good.
Stayed 2 nights in Feb 2020

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Greg Shaw on 3 Dec 2019
Good morning Helen, Thank you for taking the time to leave a review of you recent visit to Tracy Park. We are delighted to hear that you enjoyed a lovely stay with us. Your feedback is invaluable and I will certainly share your feedback with the team and we look forward to having the opportunity of welcoming you back to Tracy Park in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about it it is a lovely property i might have to get married myself here next year
Stayed 1 night in Nov 2019
Response from Tracy Park on 11 Nov 2019
Dear guest, Thank you so much for your kind words, your feedback is invaluable to us. Please don't hesitate to make contact with us when your ready to book a wedding venue.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is set in beautiful grounds with views over the golf course. We had a lovely room opposite the bar and restaurant set in a small courtyard.The staff were friendly and helpful and we enjoyed our stay which was booked because of the location near to Bath Racecourse. We would highly recommend this hotel and look forward to visiting again in the future! Thanks.
Stayed 1 night in Sep 2019
Response from Greg Shaw on 16 Sept 2019
Thank you for taking the time to leave a review of your recent stay with us. Your comments are invaluable and its fantastic to hear that you enjoyed such an excellent stay. The team will be delighted to receive your feedback. We very much look forward to welcoming you back to Tracy Park in the future

8/10 Good

H, Bedfordshire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely relaxed feeling, this hotel is set on beautiful surroundings with lots of original features which is fab to see with old builds. Very closed to Bath so would recommend staying here
Stayed 2 nights in Sep 2019
Response from Greg Shaw on 16 Sept 2019
Thank you for taking the time to leave a review of your recent stay with us. Your comments are invaluable and its fantastic to hear that you enjoyed such an excellent stay. We very much look forward to welcoming you back to Tracy Park in the future

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from Tracy Park on 5 Sept 2019
Good morning, Please allow me to thank you for rating your stay, as your feedback is invaluable. We hope you visit again soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Tracy Park on 29 Aug 2019
Please allow me to thank you for your kind words, your review is vitally important to us. I shall be sure to pass on your review to the rest of the Tracy Park Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Tracy Park on 29 Aug 2019
Please allow me to thank you for your kind review. I shall be sure to pass on your comments.

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Tracy Park on 29 Aug 2019
Please allow me to thank you for taking the time to review your stay with us. Your feedback is invaluable.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely environment to relax in and delicious breakfast
Stayed 1 night in Aug 2019
Response from GShaw on 13 Aug 2019
Thank you so much for kind words and score rating. Your feedback is invaluable and most appreciated.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Shaw on 13 Aug 2019
Thank you for your score rating, we do appreciate the time you have taken to review your experience with us.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Room was nice, though was very hot and stuffy. No drinking water in the room, which for the price paid, should be provided. Breakfast was standard buffet fayre, would be nice to have fresh cooked breakfast.
Stayed 1 night in Jul 2019
Response from Tracy Park Team on 22 Jul 2019
Thank you for your feedback, we shall use this valuable information to help improve our guest experience

10/10 Excellent

lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean with very comfortable beds
Stayed 2 nights in Jun 2019
Response from Tracy Park on 22 Jul 2019
Thank you ever so much for your kind words, I shall be sure to pass on your comments to the Tracy Park Team

4/10 Poor

Ronald

Disliked: Cleanliness, property conditions & facilities
Bathroom was dirty :- black mould in the shower, sink sealant disintegrated and dirty, dust on surfaces. Cobwebs on windows and on table lamp in the main room. We ate in the restaurant on our first night. There were a number of golfing groups in the restaurant which made it extremely noisy but we were not offered the chance to eat in a quieter location.This hotel is advertised as a golf and country hotel and should cater for both golfers and non-golfers.
Stayed 2 nights in Jun 2019
Response from Tracy Park on 22 Jul 2019
Thank you for your constructive feedback, we shall review your comments and explore why your experience was not to our standard service level.

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful and at the end of a long day had a good night's sleep.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness
We had the disabled friendly room which was really well laid out , beautiful view out the window, make sure you’ve got clothes on though as the golfers are out early!
Stayed 1 night in May 2019

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Peaceful location. Nice views. Bathroom/bed linen very clean.
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bath Christmas market
Had a lovey stay. We stayed for one night whilst visiting Bath Christmas markets. Staff were very friendly and welcoming. We had a luxury twin which was very spacious and well equipped. Would definitely stay again and happy to recommend.
Stayed 1 night in Nov 2018

10/10 Excellent

Lesley, Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay for visiting Bath
Great place to stay for visiting Bath. All the staff were excellent and truly knew the value of great customer service. Would definitely stay here again and highly recommend it to friends and family.
Stayed 1 night in Nov 2018

6/10 Okay

PETER, ESSEX

Disliked: Staff & service, room comfort
Very cold night no heating in the bathroom , reception not helpful and has lost that family feeling as been here many times
Stayed 1 night in Oct 2018

2/10 Terrible

DW, worcester

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Infested
The whole room was infested with hundreds of dead and dying flies. I was astonished that the Manager seemed to think that this is acceptable for a country hotel. Ours was not the only room affected and this appears to be a regular occurrence Have never experienced anything like this in the past Would not recommend staying here
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel would definitely recommend. Very clean rooms
Stayed 1 night in Sep 2018

10/10 Excellent

Danni, Swansea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to racecourse
I stayed here as my mother and I went to the races and thought this would be a good place to stay. The rate was pretty cheap for the 2 of us with breakfast included. The staff were extremely friendly, upon check in, the receptionist actually showed us to our room and where to go for breakfast in the morning. The room was very comfortable and clean! I would definitely come back again and recommend to anyone staying in bath.
Stayed 1 night in Sep 2018

10/10 Excellent

Mrs J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A peaceful retreat
We were travelling from Birmingham to Torpoint for a weeks holiday and booked this hotel for one night to break the journey - Also it was my husband's birthday and thought it would be nice to try somewhere new. - Fabulous place - Receptionist was friendly and informative. Food was excellent however limited menu if staying more than a couple of nights
Stayed 1 night in Sep 2018

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Staff and facilities good. Locality good.
Stayed 2 nights in Aug 2018

8/10 Good

David

Comfortable and pleasant surroundings and convenient for Bath
Stayed 1 night in Aug 2018

8/10 Good

michelle, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful old manor house
lovely old hotel. Breakfast was great. The gentleman who served us at breakfast was a real asset to the hotel. Very professional, knew history of house and very welcoming! Would recommend .
Stayed 1 night in Aug 2018

10/10 Excellent

Maurice

Would stay again
Absolutely fine for my needs, good bed, nice room, wifi that worked, friendly staff, nice surroundings, quiet, Would stay again as long as price was right
Stayed 1 night in Aug 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Quite basic hotel for the money
No air conditioning in room, no mini bar, and strong smell of horse dung from stables. Why does breakfast finish at 10?
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Stayed 2 nights in Aug 2018

2/10 Terrible

Taylor

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Disappointing stay
No water came out the shower, not very helpful with my partners dietary requirements leaving her very ill, when contacting the hotel about my partner being ill, I was told that it was my fault not approaching them on the day even though she had to rush to work feeling very unwell.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, peaceful hotel
Very nice bedroom, quiet, freindly staff, great breakfast
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

10/10 Excellent

Pam, Sandhurst

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little bit of luxury when away from home
As usual a very pleasant stay, a little bit of luxury when away from home, staff are always very polite & friendly & nothing is too much trouble.
Stayed 1 night in Jul 2018

8/10 Good

Clare, Milton Keynes

Liked: Cleanliness, property conditions & facilities
Room allocation is vital and varies greatly
This was the third time I stayed at this hotel and sadly this was probably my worst experience. Previously I have stayed in the Carriges (fabulous room, spacious and luxurious) and then I stayed in the Coach house (quirky & cute but very thin walls). This time I was allocated a room within the main courtyard. Room 20 to be exact. At first I was amazed, the room itself is effectively a suite, had it's own lounge with a long corridor stretching down to a spacious bedroom. The bathroom had a full bath as well as a stand alone shower. I was genuinely very happy with the room allocation. However, this changed firstly when the occupants of the room above the bedroom arrived, which I believe is room 19. The entrance for this room is directly outside the bedroom for room 20 and the floor above is not quiet. Next came the staff who were using the gravel pathway that ran directly down the side of the bedroom and past the bedroom window in the evening and then again from 6am the following morning. But these are both minor in comparison to the fire escape light x 2 in the room. Something I didn't become aware of until I literally got in to bed so it was too late to be changing rooms. There are one of these lights in the hallway and then one in the bedroom, almost above the bed and they have a green light on them that light up the entire bedroom. so you tuck yourself up into bed, ready to sleep, switch the room lights off and you can still see everything but with a green glow.
Stayed 1 night in Jul 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
Lovely hotel. We were upgraded upon arrival, which was a pleasant surprise. We were also personally shown to our room by one of the reception staff, which was a lovely touch. The room was extremely spacious, comfortable and clean. The surrounding area was also nice with a pub just down the road called the Rose and Crown that I would recommend. Would definitely stay again.
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getaway
Fantastic stay! No complaints except the pillows were a little hard. But apart from that it was amazing. Such a beautiful quiet place. Well worth a visit. We’ll be back
Stayed 2 nights in Jun 2018

6/10 Okay

phil, london

Liked: Staff & service, property conditions & facilities
Lovely hotel, great staff but disapppinting room
The main problem - it’s 25 degrees! The room has a small window which is at floor level and it only opens 6 inches - the room was like an oven. Water pressure was non existent. Showering under a trickle is not helpful. Breakfast was just ok. Nothing at all special.
Stayed 1 night in Jun 2018

8/10 Good

Colonel

Liked: Cleanliness, property conditions & facilities, room comfort
Peaceful location
Positive points. Peaceful location on the outskirts of Bath. Lovely views. Good breakfast. Pleasing standard of accommodation. Very clean rooms. Lots of parking. Less positive points Hotel could be made excellent with some changes – e.g. ensure water runs hot, adequate lighting (one room we used was particularly gloomy in the day), supply a leaflet with information about hotel (e.g. mealtimes, where food is served, where to find/how to use light dimmers/heating controls, what room facilities were available). We were given different guidance on different weekdays about whether chef was able to make porridge at breakfast (not available from buffet but available on Sunday menu). Loud dance music at breakfast such that we had to raise our voices to speak.
Stayed 4 nights in Jun 2018

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms, great service and the food is excellent.
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2018