Ratings based on 413 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from England

Convenient Location

Posted 14-Oct-2014
Pros: Bright, clean, convenient location
Cons: Value for money - heating system.
Hotel was conveniently located close to the station. It was clean, bright and staff were generally friendly and tried to help. Check-in was tedious. I had to wait rather a long time as initially, there was only one person on the desk. Staff had difficulty understanding me and tried to check me in using another guest's details (wrong gender but a similar and common English surname). This hotel was uncomfortably cold in all areas apart from the corridors outside the rooms and the dining room. I could not sleep the first night - no extra blankets available in the room. I asked for the heating in my room to be turned on. Initially I was offered a blanket but having paid in excess of £120 a night for a room, I felt entitled to heating. The staff member could not get the heating unit to do anything but blow out cold air. I accepted the blanket and staff brought an electric radiator to the room - which was helpful but had to be stuck in the middle of the room to even take the edge off the chill in there. On checkout I mentioned the low temperatures in the hotel to be told that the system takes a few days to 'warm up' to provide heating when the temperature drops outside. So, overall for the cost this hotel was not good value.
3 out of 5
by A verified traveller from uk

Close to town center

Posted 13-Oct-2014
I wasn't imptressed with the check-in clerk. We had a child with us and wasn't offered a welcome pack, neither were we asked if we required newspapers. It felt as if the most important thing was to promote an upgrade room to us. I think its time some people realise that without customers, they would be unemployed.
5 out of 5
Recommended
for Everyone
by A verified traveller from KL Malaysia

Nice hotel near to the railway station.

Posted 06-Oct-2014
Pros: The front desk staff are very friendly and helpful. The cleaners are very polite and did their job well.
Very nice hotel within walking distance to the Temple Mead Railway Station. The hotel is very clean and comfortable to stay.
4 out of 5
Recommended
for Everyone
by A verified traveller from Birmingham UK

Weekend break

Posted 29-Sep-2014
A weekend visit to see the sights and sounds of Bristol. I'd been lots of times for work, but a weekend break to discover the city properly revealed what a fantastic place it is. Definitely recommended, and a great hotel too.
5 out of 5
Recommended
for Everyone
by A verified traveller

Stayed at this hotel for our sons engagement

Posted 29-Sep-2014
room was good staff were great Food was great location great I will recommend my friends to stay at the hotel
4 out of 5
Recommended
for Everyone
by A verified traveller

Convenient for the station

Posted 18-Sep-2014
Nice quiet room and a great breakfast included in the price (would not have wanted to pay for it separately as it would have been v expensive)
4 out of 5
Recommended
for Everyone
by A verified traveller from Newcastle

Immaculate hotel close to city centre

Posted 15-Sep-2014
Only problem was parking - selfish people using two spaces - not a problem at weekends but it needs to be addressed. Take guests number plates etc other than that the stay was great
4 out of 5
Recommended
for Everyone
by A verified traveller from south wales

Nice central hotel

Posted 24-Aug-2014
Lovely clean hotel although whatever cleaning products they use gave us all bad sinuses. Also should tell you that bottle waters are complimentary.
4 out of 5
Recommended
for Everyone
by A verified traveller from Metairie

Posted 16-Aug-2014
The facilities are nice, but the staff is a bit experienced. Further, the desk staff is also the concierge which can delay check in/check out.
4 out of 5
Recommended
for Everyone
by A verified traveller from Ilfracombe, Devon UK.

Good central location to city. Very clean hotel.

Posted 13-Aug-2014
Efficient checking in. Fair parking for city prices, however would expect more of a reduction considering we were guests! Otherwise good stay was had by all, bar snack food good value. Would recommend.