Exterior

Reviews of Adina Apartment Hotel Brisbane Anzac Square

4.5 out of 5
Adina Apartment Hotel Brisbane Anzac Square
255 Ann Street, Brisbane, QLD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1500 out of 2715 reviews" "
Rating 8 - Good. 965 out of 2715 reviews" "
Rating 6 - Okay. 171 out of 2715 reviews" "
Rating 4 - Poor. 54 out of 2715 reviews" "
Rating 2 - Terrible. 25 out of 2715 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Erik

Liked: Cleanliness
Disliked: Amenities
Convenient location. A bit overpriced for the amenities offered
Stayed 8 nights in Apr 2024
Response from JP on 19 Apr 2024
Dear ErikThank you very much for your last stay at the Adina Apartment Hotel Anzac Square. We really appreciate your feedback about your experience with us.I look forward to seeing you next time you come to Brisbane. Best Regads,JuanDuty Manager

10/10 Excellent

Gamini

Liked: Cleanliness, amenities, property conditions & facilities
I booked Adina apartments for 6 days for my daughter. It met all her requirements. The staff were very friendly and courteous.
Stayed 6 nights in Mar 2024
Response from Jodie | Duty Manager on 16 Apr 2024
Dear Gamini, Thank you for your valuable feedback.We are delighted to hear that your daughter found the accommodation met all her needs.We hope to see you again in the future!Warm Regards, Jodie Duty Manager

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location and well appointed. Clean and inviting
Stayed 1 night in Apr 2024
Response from JP on 14 Apr 2024
Dear JohnThank you very much for your fantastic review, we are delighted that you had a great experience with us.We hope to welcome you again very soon JohnBest RegardsJuan PinzonDuty Manager

10/10 Excellent

Panisa

Liked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from JP on 14 Apr 2024
Dear PanisaThank you very much for your stay with us, we really appreciate your review.We hope to see you again soon in Brisbane.Best Regards,JuanDuty Manager

8/10 Good

Lisa

Travelled with family and small children
Air con wasn’t very cold and there wasn’t a top sheet on the bed, only the doona. This made for a hot and uncomfortable sleep. Cutlery and crockery wasn’t clean. Location is excellent. Staff were lovely. There are 5 or so steps at entrance and while there is a mechanical lift for wheelchairs, it’s something to consider if you’re planning on using a pram during your stay. Considering what we paid, the value for money was good.
Stayed 3 nights in Mar 2024
Response from FO on 7 Apr 2024
Dear LisaThank you very much for your most recent stay at the Adina Apartment Hotel Anzac Square and for your feedback about your experience with us.Please accept our apologies for the inconvenience in your room, I have already passed your comments to the House Keeping department for rectification.I also wanted to tell you that because the hotel is Heritage Listed, it is not possible to make any modifications to the stairs.Hope to see you soon next time that you visit BrisbaneBest Regards,JuanDuty Manager

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient and reasonably priced
Stayed 1 night in Mar 2024
Response from JP on 14 Mar 2024
Dear PaulThank you very much for your most recent visit to the Adina Apartment Hotel Anzac Square and for your great review.I am pleased that your stay was very good and the price and location of the hotel was very convenient for you.We hope to see you again on your next visit to Brisbane.Best Regards,Juan PinzonDuty Manager

8/10 Good

Neice

Travelled with family
Good soundproof rooms
Stayed 1 night in Mar 2024
Response from JP on 12 Mar 2024
Dear NeiceThank you very much for your recent stay at the Adina Apartment Hotel and for sharing your experience with us.I am pleased to know that you had a good experience with us.Thank you very much again for your time and we hope to see you again and welcome you next time you visit Brisbane.Sincerely,Juan PinzonSupervisor

10/10 Excellent

Madison

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Safe were very friendly. Early check in was available as soon as the room was ready. Extremely comfy bed, great location. Would absolutely stay again
Stayed 3 nights in Mar 2024
Response from JP on 7 Mar 2024
Dear MadisonThank you very much for your review and for your most recent stay at the Adina Apartment Hotel Anzac Square.Your comments are fantastic and we hope to see you again on your next visit to Brisbane.Best regards,Juan PinzonDuty Manager

8/10 Good

Ryan

Liked: Cleanliness, property conditions & facilities
Centrally located next to the main train station. The 1 bedroom apartment was modern, clean and very quiet (even on the 1st floor). The only complaint is the AC unit is old and did not keep the room very cool.
Stayed 4 nights in Feb 2024
Response from Reception on 28 Feb 2024
Dear RyanThank you very much for your stay at Adina Apartment Hotel Anzac Square. and your review of your experience with us.I have asked maintenance to check the Air Conditioning as soon as possible.We hope to see you again on your next visit to Brisbane.Regards,Juan PinzónDuty Manager

10/10 Excellent

Kirstin, Elanora

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Thank you for another great stay
Stayed 1 night in Feb 2024
Response from Front Desk on 26 Feb 2024
Dear KirstinThank you for choosing to stay with Adina Apartment Hotel Anzac Square.I am please to read that you enjoyed your stay with usWe look forward to seeing you again on your return.Best Regards,Juan PinzonDuty Manager

10/10 Excellent

Ainslie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Easy walk to the mall, riverside 6 minutes, front office staff were friendly. Room was good, clean towels everyday. Would recommend, and would stay again.
Stayed 4 nights in Feb 2024
Response from Jodie | Duty Manager on 15 Feb 2024
Dear Ainslie, Thank you for your lovely review.We are pleased to hear that you had a wonderful time staying with us and that the hotels location was in the perfect location for all your needs,We hope to welcome you back again in the future.Warm Regards, Jodie Duty Manager

8/10 Good

Neville

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location, rooms fresh, clean and tidy. Staff were lovely. Only problem for us was the room, although a non smoking room smelt like stale cigarettes.
Stayed 1 night in Feb 2024
Response from Jodie | Duty Manager on 9 Feb 2024
Dear Neville, Thank you for your valuable feedback.We are happy to hear that the hotels location and friendly team were highlights of your visit.We want you to know that we have a strict no smoking policy in all of our rooms and public areas. The housekeeping team have been instructed to review the room and conduct a thorough cleaning to remove any odour. We apologise for any inconvenience this caused you during your stay.It was a pleasure to have you stay with us Neville. We hope to welcome you back again in the future.Warm Regards, Jodie Duty Manager

10/10 Excellent

Andrea

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful room and facility as well as the staff! Just wish I could have stayed longer.
Stayed 1 night in Jan 2024
Response from Jodie | Duty Manager on 30 Jan 2024
Dear Andrea, Thank you for your wonderful review.We are so happy to hear that you enjoyed staying with us.We hope we can welcome you back for a longer stay in the future.Warm Regards, Jodie Duty Manager

10/10 Excellent

Cindy

Stayed 1 night in Jan 2024
Response from Kirstyn | Front Office on 21 Mar 2024
Dear Cindy,Thank you for your wonderful review. We hope to welcome you back in the future. Warm Regards,Kirstyn Front Office

8/10 Good

Stephen

Stayed 1 night in Jan 2024
Response from Jodie | Duty Manager on 24 Jan 2024
Dear Stephen, Thank you for your feedback.We hope to see you again next time!Warm Regards, Jodie Duty Manager

10/10 Excellent

Peta

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Highly recommended. Pleasant staff, clean, neat, spacious rooms. A 2 minute walk from Queen Street Mall. Definitely our new go to.
Response from Jodie | Duty Manager on 16 Jan 2024
Dear Peta, Thank you for your wonderful feedback.We are delighted to hear that you had such an enjoyable stay with us.We are looking forward to welcoming you back again in the future.Warm Regards, Jodie Duty Manager

6/10 Okay

Brian

Liked: Cleanliness, property conditions & facilities
great position,clean
Stayed 3 nights in Dec 2023
Response from SR on 28 Dec 2023
Dear BrianThank you for offering valuable feedback regarding your recent stay.The team are please to know you enjoyed your stay and look forward to welcoming you back.Warm regardsSue RoweHotel Manager

2/10 Terrible

Gian

Disliked: Property conditions & facilities
Very slow internet. It’s 2023 now, please upgrade your free wifi network to compete with other hotels in the area.
Stayed 2 nights in Dec 2023
Response from Jodie | Duty Manager on 22 Dec 2023
Dear Gian, Thank you for your feedback.We will take this on board as we continually improve our services.We hope to welcome you back again in the future.Warm Regards, Jodie Duty Manager

10/10 Excellent

Lisa

Stayed 1 night in Dec 2023
Response from Jodie | Duty Manager on 31 Jan 2024
Dear Lisa, Thank you for your wonderful review.We hope to see you again soon!Warm Regards, Jodie Duty Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Great hotel was just a tad loud
We stayed there as we were went to a concert at sirromet wines and the pick up for the bus was close by. A great little hotel and we managed to check in early so we could make the bus. Only issue we had was our room had a connecting room (but we didn’t know the other occupants) who came home at 4:30 in the morning who were just talking (and vomiting) but it was so loud it was like these people were sitting at the end of our bed. They did quiet down after we rang reception and asked them to but just couldn’t believe how loud the noise was.
Stayed 1 night in Dec 2023
Response from Jodie | Duty Manage on 21 Dec 2023
Dear Guest, Thank you for your feedback.We are pleased to hear that we were able to accommodate an early check in for you to make it to a concert. We do apologise for the noise from other hotel guests. Happy to hear that the reception team were able to assist with this during your stay. We apologise for the inconvenience this caused.It was a pleasure to have you stay with us, we hope to welcome you back again in the future.Warm Regards, Jodie Duty Manager

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Conveniently located in the city centre and easy to get around. Hotel staff were professional and friendly.
Stayed 3 nights in Nov 2023
Response from JP on 29 Nov 2023
Dear Ronald,Thank you for your review following your recent stay with us at Adina Hotel Brisbane Anzac Square. I'm so glad to hear you had a wonderful time and found the location convenient for your needs, and the staff were professional and friendly during your stay, I will pass your comments to our TeamOne more time thank you for your time with the review and I hope to welcome you soon the next time that you visit BrisbaneKind regards,JuanDuty Manager

10/10 Excellent

Bridget

Stayed 3 nights in Nov 2023
Response from JP on 13 Dec 2023
Dear Bridget Thank you so much for your fabulous feedback! The team and I are thrilled to hear you enjoyed all aspects of your stay and are looking forward to returning. See you soon! Kind regards, Juan Duty Manager

8/10 Good

Gary

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is close to Central Railway station and various Citybus stops are located nearby or in reasonable walking distance.
Stayed 3 nights in Nov 2023
Response from Jodie | Duty Manager on 19 Nov 2023
Dear Gary, Thank you for your valuable feedback.We are pleased to hear that you enjoyed your stay and found the hotels location convenient for your needs.It was a pleasure to have you stay with us Gary. We look forward to welcoming you back again in the future.Warm Regards, Jodie Duty Manager

10/10 Excellent

greg

Stayed 1 night in Nov 2023
Response from Jodie | Duty Manager on 19 Nov 2023
Dear Greg, Thank you for your review!The team and I look forward to welcoming you back again in the future.Warm Regards, Jodie Duty Manager

8/10 Good

Katy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
On arrival we were welcomed by friendly staff, check in was easy and room location was perfect! With a welcome bottle of wine and a cool room what more could you ask for!
Stayed 2 nights in Nov 2023
Response from Jodie | Duty Manager on 13 Nov 2023
Dear Katy, Thank you for your valuable feedback.We are delighted to hear that you enjoyed your stay with us and found the hotel service met all of your needs.We look forward to welcoming you back again in the future!Warm Regards, Jodie Duty Manager

10/10 Excellent

Patricia

Liked: Cleanliness, property conditions & facilities
Great location. Lovely room. Very clean. Comfortable bed and great pillows.
Stayed 1 night in Nov 2023
Response from Jodie | Duty Manager on 12 Nov 2023
Dear Patricia, Thank you for your valuable feedback.The team and I are delighted to hear that you had an enjoyable and comfortable stay with us.We look forward to welcoming you again in the future!Warm Regards, Jodie Duty Manager

10/10 Excellent

Cecily

Travelled with partner
Liked: Property conditions & facilities
Close to Queen Street Mall and pub across the road for and quick meal. The supermarket near door also has toasted sandwiches and coffees and hot chocolate!!
Stayed 3 nights in Nov 2023
Response from JP on 9 Nov 2023
Dear CecilyThank you very much for your last stay with us and for your review of the Adina Aparment Hotel Anzac Square.Yes, the location of the hotel is really good, it is very close to everything that our visitors want and it is very easy to access transportation, tourist spots and supermarkets as you have mentioned.Thank you very much again for your time and we hope to see you again on your next visit to Brisbane.Best regards,JuanDuty Manager

10/10 Excellent

Phillip

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly and helpful staff.
Stayed 3 nights in Oct 2023
Response from JP on 9 Nov 2023
Dear PhillipThank you very much for sharing your opinion about the Adina Apartment Hotel Anzac SquareI am pleased to know that our Team was very friendly and efficient, we hope to see you again on your next visit to BrisbaneBest regards,JuanDuty Manager

10/10 Excellent

Vicki

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from JP on 9 Nov 2023
Dear VickiThank you very much for your most recent visit to Adina Apartment Hotel Anzac Square and your review of your stay with us.We hope to see you again very soon.Best regards,JuanDuty Manager

10/10 Excellent

Michael

Stayed 1 night in Oct 2023
Response from JP on 1 Nov 2023
Dear MichaelLet me thank you for your time reviewing Adina Apartment Hotel Anzac Square and you last stay with us.I am pleased to know that you had a very good experience and our entire team is pleased to receive a very good score in your review.We hope to see you again very soon on your next visit to Brisbane.Best regardsJuanDuty Manager

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Modern decor in rooms Parking was a problem but did not spoil the stay
Stayed 1 night in Oct 2023
Response from JP on 17 Oct 2023
Dear RichardThank you very much for your review and your most recent stay at the Adina Apartment Hotel Anzac Square.I very much appreciate your time and comments.We hope to welcome you again on your next visit to Brisbane.Best regards,JuanDuty Manager

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, property conditions & facilities
Had an excellent stay. Staff were very helpful & the one bedroom apartment was clean & comfortable
Stayed 1 night in Oct 2023
Response from JP on 15 Oct 2023
Dear PeterThank you very much for your review and for your most recent visit to the Adina Apartment Hotel Anzac Square.We are pleased to know that your experience at the Hotel was very comfortable and our staff gave you excellent service.We hope to have you again very soon at The Adina Anzac Square on your next visit to Brisbane.Best regardsJuanDuty Manager

8/10 Good

Denise

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from JP on 15 Oct 2023
Dear DeniseThank you very much for your most recent stay at the Adina Apartment Hotel Anzac Square, I also want to thank you for your time with your review of your experience with us.We hope to welcome you again on your next visit to Brisbane.Best regards,JuanDuty Manager

10/10 Excellent

Vicki

Stayed 1 night in Oct 2023
Response from JP on 1 Nov 2023
Dear VickiThank you so much for your last visit to the Adina Apartment Hotel Anzac Square and also for your time with the review about your experience with us.We hope to see you in your next visit to brisbane and give us the opportunity to welcome you back one more timeJuanDuty Manager

10/10 Excellent

Matina

Stayed 1 night in Sep 2023
Response from JP on 13 Oct 2023
Dear MatinaThank you very much for your review and for your last stay at the Adina Apartment Hotel Anzac Square.We hope to see you again at our Hotel on your next visit to Brisbane.Best regardsJuanDuty Manager

10/10 Excellent

Ross, Pallarenda

Liked: Cleanliness, amenities, property conditions & facilities
Nice rooms in heritage building in very convenient location
Stayed 2 nights in Oct 2023
Response from Jodie | Duty Manager on 10 Oct 2023
Dear Ross, Thank you for taking the time to reivew your recent stay.We are delighted to hear that you enjoyed your stay and that the hotels location was central for your needs.We hope to welcome you back again in the future Ross!Warm Regards, Jodie Duty Manager

10/10 Excellent

Rajan

Stayed 4 nights in Sep 2023
Response from JP on 4 Oct 2023
Dear RajanThank you very much for your time reviewing your last stay and we look forward to welcoming you again at the Adina Apartment Hotel Anzac Square in BrisbaneWarm Regards,JuanDuty Manager

10/10 Excellent

Jenny, Beaconsfield

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Check In was easy. staff were lovely, lobby was really elegant, room was really clean. Bed & pillow super comfy. I would stay here again
Stayed 2 nights in Sep 2023
Response from Jodie | Duty Manager on 25 Sept 2023
Dear Jenny, Thank you for taking the time to provide feedback following your recent stay.We are delighted to hear that you enjoyed the comfort and cleanliness of the room, and the old-world elegance of the hotel lobby.It was a pleasure to have you stay with us Jenny. The team look forward to welcoming you back again in the future for another enjoyable stay.Warm Regards, Jodie Duty Manager

4/10 Poor

Ray alvin

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Place was clean and tidy but AC was not working properly and I could clearly hear next door people talking
Stayed 1 night in Sep 2023
Response from Jodie | Duty Manager on 25 Sept 2023
Dear Ray, Thank you for taking the time to review your recent stay with us.We apologise for the issue you encountered with the AC during your stay. Maintenance have been notified to correct the issue immediately. Please feel free to contact reception should you encounter any noise from other rooms during your stay. The team are available 24 hours and more than happy to assist.It was a pleasure having you stay with us Ray. We hope to welcome you back again in the future.Warm Regards, Jodie Duty Manager

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Front reception staff great. Always nice to be welcomed by good people. Construction noise was noticeable but I understand this is out of the property’s control. Good job!
Stayed 1 night in Sep 2023
Response from Jodie | Duty Manager on 20 Sept 2023
Dear Darren, Thank you for your wonderful review.The team and I are delighted to hear that you enjoyed your time with us and were particularly pleased by the genuine care and hospitality of the team.It was a pleasure having you stay with us Darren. We look forward to welcoming you back again in the future.Warm Regards, Jodie Duty Manager

10/10 Excellent

Margaret

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Jodie | Duty Manager on 20 Sept 2023
Dear Margaret, Thank you for your wonderful review.The team and I look forward to welcoming you back again in the future.Warm Regards, Jodie Duty Manager

10/10 Excellent

Chris

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from My | Front Office on 11 Sept 2023
Dear Chris, Thank you for your positive feedback. It was a pleasure having you stay with us Chris, and we look forward to welcoming you back again in the future. Warm Regards, My Front Office

10/10 Excellent

Wendy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
friendly staff, close to shops
Stayed 1 night in Sep 2023
Response from My | Front office on 4 Sept 2023
Dear Wendy, Thank you so much for your positive feedback. We are glad to hear you enjoyed your stay with us and the location suit your needs. I am also pleased to know our staff played a part in making yourstay great. We look forward to welcoming you back next time. Warm Reagrds, My Front office

10/10 Excellent

Roderick

Liked: Cleanliness, amenities, property conditions & facilities
Spacious apartment, good customer service, great lobby area to quietly do work on a laptop
Stayed 2 nights in Aug 2023
Response from My on 29 Aug 2023
Dear Roderick, Thank you for your valuable feedback. We are so glad to hear that you enjoyed your stay with us and the location suits your needs. We look forward to welcome you back next time. Warm Reagrds, My Front Office

8/10 Good

Dale

Liked: Cleanliness, amenities, property conditions & facilities
I liked everything about the hotel apart from the fact that the air con was cold even though I had it on warm. However my bed was delightfully comfortable with excellent pillows.
Stayed 1 night in Aug 2023
Response from SR on 28 Aug 2023
Dear DaleThank you so much for offering such lovely feedback following your recent stay with us.I agree the beds and pillows are wonderful.See you soon!Warm regardsSue RoweGeneral Manager

10/10 Excellent

Joshua

Stayed 2 nights in Aug 2023
Response from Adina Team on 24 Aug 2023
Dear JoshuaThank you very much for your review and your most recent stay at the Adina Apartment Hotel Anzac Square.We are pleased that your stay has been very pleasant and that your experience at the Adina Apartment Anzac Square has met your expectations.We hope to see you again on your next visit to Brisbane. Once again thank you very much for your email with the review.Best Regards,JuanDuty Manager

4/10 Poor

Helen

Liked: Cleanliness, property conditions & facilities
Room fronted on to Ann St and was inadequately sound proofed. Sirens, trains & traffic noise throughout the night stopped me sleeping. I had requested a quiet room - request obviously ignored.
Stayed 3 nights in Aug 2023
Response from Jodie | Duty Manager on 2 Sept 2023
Dear Helen, Thank you for taking the time to review your recent stay with us.We apologise for the discomfort caused by the street noise throughout your stay. We do make every effort to prioritise our guest requests. Unfortunately, this request was not communicated to us via your third party booking confirmation.I have placed this request on your profile so that we can do our best to accommodate you with a quiet room on your next visit with us.It was a pleasure having you stay with us Helen. We do hope to welcome you back again in the future.Warm Regards, Jodie Duty Manager

10/10 Excellent

MR STEPHEN D

Stayed 2 nights in Aug 2023
Response from Jodie | Duty Manager on 23 Aug 2023
Dear Stephen, Thank you for your review.We look forward to seeing you again in the future.Warm Regards, Jodie Duty Manager

10/10 Excellent

Rachel Sarah

Liked: Cleanliness, property conditions & facilities
It was clean and comfortable.
Stayed 1 night in Aug 2023
Response from Jodie | Duty Manager on 2 Sept 2023
Dear Rachel, Thank you for taking the time to review your recent stay with us.We are delighted to hear that you had an enjoyable and comfortable stay with us.We look forward to welcoming you back again in the future.Warm Regards, Jodie Duty Manager

10/10 Excellent

miho

Stayed 7 nights in Aug 2023
Response from Juan on 22 Aug 2023
Dear MihoThank you very much for the time of your review and your last stay at the Adina Apartment Hotel Anzac Square.We hope to have you back in our Hotel and welcome you once again.JuanDuty Manager