Mercure Hotel Brisbane (Brisbane, Australia)

Rooms & Rates

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Room type

Superior 2 double beds City View - Best Rate


		2 doubleView of the city and river. Desk. Television with satellite channels. Wireless Internet access (surcharge). In-room safe. Complimentary newspapers. Minibar. Ensuite bathroom with separate bathtub and shower. Hair dryer. Bathrobes. Iron/ironing board. Air conditioning.

Superior Queen City View - Best Rate


1 queenView of the city and river. Desk. Television with satellite channels. Wireless Internet access (surcharge). In-room safe. Complimentary newspapers. Minibar. Ensuite bathroom with separate bathtub and shower. Hair dryer. Bathrobes. Iron/ironing board. Air conditioning.

Superior Queen River View - Best Rate


1 queenView of the city and river. Desk. Television with satellite channels. Wireless Internet access (surcharge). In-room safe. Complimentary newspapers. Minibar. Ensuite bathroom with separate bathtub and shower. Hair dryer. Bathrobes. Iron/ironing board. Air conditioning.

There is only room left for . More rooms of this type may be available at higher rates. There are only rooms left for . More rooms of this type may be available at higher rates.

Hotel Policies & Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

Know Before You Go

A resort fee is included in the total price displayed

Policies

Check-in time starts at 2 PM
Check-out time is 11 AM
JCB International accepted

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Self parking fee: AUD 25 per night
- Fee for in-room high-speed Internet (wired): AUD 29 (for 24 hours, rates may vary)
- Fee for in-room wireless Internet: AUD 29 (for 24 hours, rates may vary)
- Rollaway bed fee: AUD 44 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Property Amenities

24-hour front desk
Air-conditioned public areas
Total number of rooms - 194
Number of suites - 15
Babysitting or child care
Number of floors - 14
Bar/lounge
Business center
Business services
Concierge desk
Multiple large conference rooms
Currency exchange
Express check-out
Internet access - wireless
One meeting/conference room
Parking limited (surcharge)
Luggage storage

Wireless (high-speed) Internet access - surcharge
Dry cleaning/laundry service
Tour assistance
Laundry facilities
On-site car rental
Elevator/lift
Medical assistance available
Multiple small meeting rooms
Secure parking
Porter/bellhop
Restaurant(s) in hotel
Room service
Safe-deposit box at front desk
Sauna
Self parking
Fax machine
Swimming pool - outdoor

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Rooms

Mercure Hotel Brisbane offers 194 air-conditioned accommodations with minibars and safes. Satellite television is provided. Bathrooms include separate bathtubs and showers, bathrobes, and hair dryers.

Rooms are equipped with wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as multi-line phones with voice mail. Additionally, rooms include coffee/tea makers and irons/ironing boards.

All guestrooms are non-smoking.

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Room Amenities

Wireless Internet access
Climate control
Air conditioning
Complimentary newspaper
Multi-line phone
Dial-up Internet access
Voice mail
Direct-dial phone
Minibar
Coffee/tea maker
Wake-up calls

Private bathroom
Bathrobes
Hair dryer
Bathtub only
Separate bathtub and shower
Desk
Satellite television service
Iron/ironing board
Alarm clock
Non-smoking only
In-room safe

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Dining

Mercure Hotel Brisbane has a restaurant on site. Room service is available.

Recreation

Recreational amenities at the hotel include an outdoor pool and a sauna.

National Rating

Official Australia STAR Rating provided by AAA Tourism Pty Ltd

AAA Tourism Pty Ltd assigns an official STAR Rating for accommodations in Australia. This Hotel property is rated 4 stars.

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Showing 1 - 2 results (of 2)

Paul from South UK

5.0

out of 5

“Nice comfortable hotel”

We only stayed one night. Everything we needed was there. Good service and a nice room. Very convenient for the heart of Brisbane.

Angelique from London

2.0

out of 5

“Rude and incompetent staff who do not offer any kind of service to their customers!”

Unfortunately the Mercure Brisbane had recently moved to a new reservation system (as advised by their staff) so they had no record that the room had already been paid for through Expedia. The staff became extremely unpleasant when they were advised that the room was booked and paid for through Expedia. The person completing the checkout process refused to go investigate and check that in fact that the room was paid for. The manager was called who was also unprofessional and did not want to go and check their records for proof of payment. After much heated discussion the manager agreed to go and check 'out the back' and indeed found that the room was booked and paid for. No apology was given at all. This is a very bad example of customer service and clearly the staff were far to lazy or incompetent to check for the payment details. The staff kept blaming the move to the new system as the reasion of having to ask for payment again, however this is not the problem of their customers, Mercure should have processes in place to insure they have details of all their bookings and payments to insure their customers are well looked after and their stay is a pleasant as possible. Is that not what hospitality is?

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