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We stayed here for the Easter weekend. Our flight got in early and we were able to check in and have breakfast that morning. Bed room was very comfortable and clean. Ideal location to see Brisbane. Would stay again
Ailbhe
Stayed 3 nights in Mar 2024
Response from GSA on 1 Apr 2024
Hi Ailbhe,We are thrilled to hear you enjoyed your Easter weekend with us and we were able to meet your every need!We thank you for staying with us and look forward to welcoming you again back to our neighbourhood soon! The Team at Hotel Indigo Brisbane City Centre, an IHG Hotel.
Hi ANIL, Thank you so much for your great feedback! We are so happy to hear you enjoyed our hotel & that our team were able to meet your needs.We look forward to welcoming you back to our neighbourhood again soon!
I know this propertyfrom the time it was Ibis. IHG's hotel Indigo redesign of the room is cluttered and inconvenient to say the least. Splitting the bathroom into separate toilet, shower and sink deprives the room from any privacy required when you are sharing the room with family or friends. The room seams a lot smaller than what it was in the Ibis days. This was our choice for an affordable family hotel with spacious rooms. Now it will not be on our list at all, next time we are back in Brisbane.
Seervice was great though. Logan in reception and Maria in the restaurant were great.
Tamir
Stayed 4 nights in Jan 2024
Response from Teia Nair Hotel Duty Manager Hotel Indigo on 18 Jan 2024
Dear Tamir, Thank you for staying with us at Hotel Indigo Brisbane City Centre and sharing your experience with us. While we are pleased to hear you enjoyed our service, we are very sorry to hear our rooms did not meet your expectations. Your feedback is incredibly valuable to us as it gives us the opportunity to grow and improve upon our guest experience. We hope you will give us the chance to serve you again in the future.
Excellent location, very close to the CBD, about 6 mins walk. Service is also really good, breakfast was always hot and staff are super helpful. Beds are comfy, pillow a bit too soft but rooms are clean and cozy. We would return for sure.
Nicole
Stayed 4 nights in Dec 2023
Response from GSA on 16 Dec 2023
Hi Nicole, Thank you so much for your great feedback!We look forward to welcoming you back to our neighbourhood!
Hi David, Thank you for your great rating. If you would like to provide further feedback, please contact us directly. We look forward to welcoming you back to our neighbourhood soon!
Very quirky and avant-garde (maybe too much for my taste), room a bit smaller than expected, but very clean and functional.
The buffet breakfast was very good value, excellent quality food and the barista coffee was included. Staff in reception, housekeeping and restaurant were amazing.
Ernesto Alejandro
Stayed 2 nights in Nov 2023
Response from Teia Nair, Hotel Duty Manager on 12 Nov 2023
Dear Ernesto,Thank you for staying with us at Hotel Indigo Brisbane City Centre and sharing your feedback with us! We are thrilled you enjoyed your stay with us. We hope we have the opportunity to welcome you back to Hotel Indigo soon!
Overall nice place. But reception lady Emily is not really professional.
menghe
Stayed 1 night in Nov 2023
Response from Teia Nair, Hotel Duty Manager on 11 Nov 2023
Dear Menghe, Thank you for staying with us at Hotel Indigo Brisbane City Centre and sharing your experience with us! We are thrilled you enjoyed your stay with us. We do apologise for any issues experienced at reception, please be assured we will follow this up with the team. We hope to welcome you back to Hotel Indigo soon!
Response from Teia Nair, Hotel Duty Manager on 4 Nov 2023
Thank you for your lovely feedback Richard! We are so pleased you enjoyed your stay at Hotel Indigo Brisbane City CentreWe hope to welcome you back soon!
I would have given this place a good review. It has much to recommend it. Convenient location, stylish rooms etc. However, I encountered an extremely rude staff member who quite wrecked my experience.
David
Stayed 1 night in Oct 2023
Response from The GSA Team on 25 Oct 2023
Hello David,We are so disappointed to hear that your experience was ruined from one of our staff members. Please know we take feedback very seriously here and will be investigating this matter further, to make sure this won't occur again. Please do give us another chance and we will make sure this won't happen again. Don't hesitate to contact us directly if you would like to provide additional feedback.Thank you.
Thanks for the early check in. My stay was without fault. I booked the buffet breakfast every morning. A great range of yoghurts cereals breads along with the hot foods of eggs sausages baked beans . Chef was kind enough to poach me 2 eggs all you have to do is ask.
Thanks team.
nicholas m
Stayed 3 nights in Sep 2023
Response from Teia Nair, Hotel Duty Manager on 4 Nov 2023
Thank you for sharing your feedback with us Nicholas! We are thrilled you enjoyed your stay with us. We can't wait to welcome you back soon!
10/10 Excellent
Ross
1 Oct 2023
Ross
Stayed 1 night in Sep 2023
Response from GSA Team on 23 Oct 2023
Hi RossThank you for your great rating. If you would like to provide additional feedback, please don't hesitate to contact us directly.
Hi Norman,Thank you for the review!If you would like to provide some extra feedback, please contact us. We look forward to welcoming you back to our neighbourhood!
Hi Bill!Thank you so much for your great review, we are celebrating with the team about this!We look forward to welcoming you back to our neighbourhood!
Hi Catherine, Thank you for your feedback. If you would like to provide us with anymore feedback, please send us an email. Thank you and we look forward to welcoming you back to our neighbourhood.
Good sized rooms, modern bathroom/shower. Comfy beds and plenty of power points, and usb outlets beside bed. Will stay here again.
David
Stayed 2 nights in Sep 2023
Response from Hotel Indigo Guest Service Agent on 9 Sept 2023
Hi David,Thank you for your feedback! We are pleased to see that you enjoyed your overall stay with us. We hope to see you again in our neighborhood and offer you our best services once again!Kind regards,The Hotel Indigo Team
Response from GSA - Hotel Indigo Brisbane City Centre on 14 Aug 2023
Hi Rhodora, We are so excited to see you enjoyed your stay, the cleanliness and staff at our hotel. We appreciate your feedback. We hope to welcome you back again soon!
Cleaning can be improved! Housekeeping washes the glasses rather than changing them. They washed in the bathroom sink. I don't think this is very hygienic.
ADILE
Stayed 3 nights in Aug 2023
Response from The Team at Hotel Indigo Brisbane City Centre on 17 Aug 2023
Thank you for taking the time to leave us a review Adile, it is feedback like your's that allows us to improve practices and train our staff to best practice and expectations. Unfortunately we are unable to replace each glass as it is used with a new one as this is definitely not a sustainable practice. Our glasses are washed and returned for each new guest. If there was an issue with a dirty glass during your stay, we sincerely apologize! These issues are best brought to our attention throughout your stay so we are able to make the situation right and we're sorry we weren't able to give you the best service.If you would like to follow up on this issue, please reach out directly.
Very good hotel. Staff helpful and attentive. Check out could be a bit later say 11am instead of 10am but I’m sure they would have accommodated me had I asked.
Peter
Stayed 1 night in Aug 2023
Response from GSA on 10 Aug 2023
Hi Eduardo, We are so excited to see you enjoyed your stay, the location and staff at our hotel. We appreciate your feedback.We hope to welcome you back again soon!
Just a gem … in the heart of DT Brisbane close to everything this hotel is a amazing experience with his funky style and amazing friendly strand and service
Eduardo
Stayed 3 nights in Jul 2023
Response from Hotel Indigo Brisbane City Centre on 31 Jul 2023
Hi Eduardo, We are so excited to see you enjoyed your stay and the location and style of the hotel were able to make it more enjoyable! We hope to welcome you back again soon!
It was newly built and I liked the funky design.
May be the breakfast could improve with a few more choices on the buffet
Chris
Stayed 2 nights in Jul 2023
Response from The Team at Hotel Indigo Brisbane City Centre, an on 20 Jul 2023
Thank you for your feedback Chris! It's really helpful for us to know how to improve. Hopefully we get the opportunity to welcome you back to our funky space. Kind regards,
Very clean and modern. Lovely facilities and the staff were awesome. The price for this room for the night was very reasonable. I will be staying there anytime i am in Brisbane again in the future.
Kirstie
Stayed 1 night in Jul 2023
Response from Jason- Front Office Manager on 11 Jul 2023
Thank you for your great feedback.We look forward to you returning to our neighbourhood again.Warmest regards,Jason
6/10 Okay
Cecile
10 Jul 2023
Cecile
Stayed 1 night in Jul 2023
Response from Jason- Front Office Manager on 11 Jul 2023
Thank you for providing feedback.Hope you had safe travels after your departure.Warmest regards,Jason
Response from The Team at Hotel Indigo Brisbane City Centre on 5 Jun 2023
Hi Ian, We are so glad to see you enjoyed your stay with us! If you wish to provide further feedback, please don't hesitate to reach out. Warmest Regards,
10/10 Excellent
Mitchell
29 May 2023
Liked: Property conditions & facilities
Exceptional staff
Mitchell
Stayed 5 nights in May 2023
Response from The Team at Hotel Indigo on 29 May 2023
Hi Mitchell, We are so glad to see you enjoyed your stay and the staff were able to make it more memorable! We hope to welcome you back soon!
First time at hotel and they are really friendly and great service. Room was quite funky and modern, clean and had everything needed
Verified traveller
Stayed 2 nights in May 2023
Response from The Team at Hotel Indigo on 29 May 2023
Hi There, We are so glad to see you enjoyed your stay! We are happy that you enjoyed the style of the hotel and the staff were able to make it memorable. We hope to welcome you back soon!