I think the front staff could be a bit more efficient. They try looking modern with their tablets and all...but it seemed to slow them down. (They should have a real reception area) and not have 8 people wait around the revolving doors...to where their reception table is located.
With the stunning Kew Royal Botanical Gardens, the historic old town of Richmond and Twickenham Stadium just a few minutes …More
A very relaxing hotel. The bed was one of the most comfortable I've slept in, the bathroom was fantastic, reception, spa, dining areas and bar were all nicely designed. Set in the grounds of Syon Park its quiet but still has good links to Heathrow and central London.
"Well-positioned for what we wanted to do in London"
We arrived at the same time as two coach-loads of visitors but the reception staff remained pleasant, patient and friendly. Although there was a 'car park full' sign, when we contacted reception, they organised parking for us and we assumed the sign had been put up to keep some bays back for guests who had already booked rooms.
Although the bar and restaurant were extremely busy, because of the large party, we still managed to have an enjoyable dinner - even though we had to sit in the bar area. Service was prompt and the food was well-cooked and hot.
The staff should be congratulated on their professionalism and efficiency in looking after individual guests as well as coping with a large party - most of whom wanted to dine together and/or sit together in the bar area.
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