Ratings based on 116 Verified Reviews

They paid and stayed. We double-checked.
4.9 out of 5
99% of guests recommend
5.0 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Swindon

Lovely hotel in Bratislavia

Posted 12-Dec-2014
Pros: Rooms are large,and very comfortable.
Cons: Make the customers feel special. Breakfast could always be improved.
Location: Location great ,about 15mins walk into town,or use the tram,or buses which are right outside.
Lovely hotel overlooking the river. Arrived very early and was told room was not ready.Did not seemed that welcomed in my opinion. Booked an executive room with lounge access.During our stay which was only one night,we found that in the executive room the food and drinks were not being refilled,and also their was not enough glasses to drink out of. People were coming in and walking out in disgust.Their was also rubbish,and food left on tables. Some people were drinking beer out of wine glasses. We have stayed in many fine hotels,this one is a fine hotel,but we found a number of faults. Also the Rolls Royce is free to go down town,only if you book a suite or higher grade. Or you can pay their rate. The Sheraton is where we stayed at next night,they did everything we wanted them to do,and more.
5 out of 5
Recommended
for Everyone
by A verified traveller

Lovely friendly hotel

Posted 12-Dec-2014
Pros: Friendly staff, excellent breakfast, very comfortable bed, opportunity to have a smoking room, delicious tapas.
Location: Only downside is it is a bit of a trek from the hotel to the Christmas market in the rain but imagine it would be a lovely walk in summer sunshine.
Lovely, friendly hotel. Excellent breakfast and enjoyed delicious "tapas" one evening. Staff were very helpful. We were "done" by cab driver from bus station - hotel receptionist was horrified at the price we paid and apologised on behalf of her country! We used the hotel cab to get to the train station on our return - charming driver and reasonable price.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Prague

Great hotel with professional staff

Posted 11-Nov-2014
Pros: Spa/wellnes, luxury
Beautiful hotel in the center of Bratislava, luxury room, perfect wellness/spa, professional staff.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Devon, England

Great stay; great hotel, great service

Posted 29-Sep-2014
Pros: As above; personal touches abound.
Cons: The concierge was ever so helpful and I am thankful for their help; but we needed to get carpets to our house and it's taken 1 week to get a reply.
Location: Great part of town; regenerated area; best kids shop I've seen in ages and lovely Japanese restaurant nearby; with good rates.
It's the personal experience that we enjoyed. We were bowled over by the prompt kindness of the reception staff, especially Katarina who at check-in saw my daugther from afar and gave us a colouring book with crayons and we quickly established a rapport about kids; such that in the evening later on, she saw us going out and she ran to us when we were outside the hotel already, about a great kids toy shop beside the hotel and great Japanese restaurant beside it too. She didn't have to, but she did and then duly got back to her duties at the reception desk. Awesome. Nice personal touch.
5 out of 5
Recommended
for Couples
by Arnefrom Sandnes

Magisk

Posted 14-Aug-2014 on Hotels.com
Kempinski leverer alltid. Flott hotell rom, utsikt mot Donau. Rent og ryddig. Fantastisk service!!
5 out of 5
Recommended
for Shopping
by Christinefrom Linz

Empfehlenswert

Posted 02-Jul-2014 on Hotels.com
Super Hotel mit leckerem Frühstück. Spa und Schwimmbad im 11ten Stock sehr entspannend. Abschreckend ist allerdings der Preis für die Tiefgarage.
5 out of 5
Recommended
for Families
by Juhafrom Kirkkala

Huippulaatua

Posted 27-Jun-2014 on Hotels.com
Tähän hotelliin ei pety. Komea moderni rantarakennus, josta mukava matka keskustaan. Tyylikäs aamiainen hienolla näköalalla, palvelusta ei puutu mitään. Yksi toive liittyy koko Bratislavaan: Wienistä tulija säikähtää kalseaa ja hymytöntä (vaikkakin tehokasta) palvelua
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Jun-2014
Wonderful service, spacious room, bath accessories very good, housekeeping superb.
5 out of 5
Recommended
for Shopping
by A verified traveller

This traveller left a rating score only Posted 13-Jun-2014 on Hotels.com
5 out of 5
Recommended
for Families
by L

This traveller left a rating score only Posted 20-May-2014 on Hotels.com