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Reviews of Capital O - Classic Motor Inn Branson

2 out of 5
Capital O - Classic Motor Inn Branson
2384 Shepherd of the Hills Expressway, Branson, MO

Reviews

7.6

Good

Rating 10 - Excellent. 206 out of 574 reviews" "
Rating 8 - Good. 167 out of 574 reviews" "
Rating 6 - Okay. 96 out of 574 reviews" "
Rating 4 - Poor. 57 out of 574 reviews" "
Rating 2 - Terrible. 48 out of 574 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Phil

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely nothing!
Stayed 2 nights in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The property is obviously old but relatively well maintained for its' age. Parking near my room was limited, only 9 spaces total for far more rooms. When I initially got back at 10:30pm there were no spaces available so I parked on opposite side of building, about 30 minutes later a space opened up and I moved my car. Probably won't be returning.
Stayed 1 night in Mar 2024

4/10 Poor

Sandi

Travelled with family
Disliked: Cleanliness, amenities
The good was a room with beds. Our refrigerator did not work.We had no problem with the staff. I never expect a delicious impressive breakfast but there's usually meat on the buffet or at least in the gravy. Jelly for biscuit.. There was no extras, instant eggs, biscuits plain gravy, cereal,. In frig only butter. That's it. I cannot recommend this hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Dakota

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so easy and fast to check into
Stayed 1 night in Dec 2023

6/10 Okay

Fred

Stayed 1 night in Jan 2024

10/10 Excellent

JULIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Kaitlyn

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
Stayed four days and honestly for the price you pay it’s WELL worth it for a nice stay right near Branson downtown. We travel all over the u it’s states etc and this is probably the best hotel for the price we have been to. The clerk desk was friendly and they even offered us a discount if we came back after check out because we was great occupants. If you are into fancy five star hotels this isn’t for you. However for a family wanting a decent place to stay and enjoy your money on vacation highly recommend
Stayed 4 nights in Dec 2023

8/10 Good

Misty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Stevens

Disliked: Cleanliness, staff & service, property conditions & facilities
Es un motel bonito que lamentable no lo mantienen limpio y ameno como lo merece.
Stayed 2 nights in Dec 2023

10/10 Excellent

Gracie, Grandin

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
No complaints
Stayed 1 night in Dec 2023

8/10 Good

Jean

Travelled with family
Liked: Cleanliness, staff & service
Staff was very friendly & professional. Clean overall room. Bathroom could use some updating. Fan in bathroom was very squeeky. No hangers were provided. TV remote was secured together with bandaids - surely they could have at least used electrical tape.
Stayed 2 nights in Dec 2023

10/10 Excellent

Shannon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

David

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Room cleaning was good, in fact for multiday stays in Branson it was very good (our room was cleaned, not common in our experience. The breakfast menu, while not super, was good, something again you can no longer take for granted in Branson, at the common hours of 7-9am. What wasn't common in my experience in Branson was to encounter snippiness about these hours, and from the manager himself. Branson builds its reputation as a family-friendly venue, so complications from breakfasting within these tight hours are usually given tolerance by staff. Not this place, where I was insulted not one but both mornings over my and my small childrens lack of punctuality at breakfast. When insults reach the strong awareness level of not just myself but two small children I can confidentally say they are not incidental but deliberate and obstentatious. This is one manager who is not going to indulge lazy Americans with a free ride at his expense. Plan your stay here accordingly.
Stayed 2 nights in Nov 2023

8/10 Good

Kent

Liked: Cleanliness, staff & service, room comfort
good value
Our stay here was quite satisfactory. The toilet seat was broken when we first went in the repair was made quickly after we reported the problem. Friendly service. Breakfast was okay but not great. The facility is fairly old but reasonably well maintained. We definitely got good value for what we paid.
Stayed 2 nights in Nov 2023
Response from Tim on 22 Jan 2024
Hi, Kent! We are glad you have taken time out to rate us highly. Having your love and encouragement we feel blessed. Regards, Tim

6/10 Okay

Steven

Travelled with family
Disliked: Amenities
Rooms were clean, nothing spectacular. Front desk not super friendly but also not rude.
Stayed 2 nights in Nov 2023

8/10 Good

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating to my handicapped wife and it was very much appreciated
Stayed 3 nights in Nov 2023

6/10 Okay

Jon

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Dorothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have preferred to have a coffee pot in the room. Didn't know until checking out that we hsd to ask for one
Stayed 6 nights in Nov 2023

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

8/10 Good

Krislyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Cindee

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The one thing that sticks out is that our room did not have a shower curtain. That seems like a main requirement for normal maintenance. The facility had some dirty areas. The appearance of just years of ground in dirt was prevalent. It was just kind of gross. I don't think I would repeat a visit.
Stayed 2 nights in Oct 2023
Response from Barbara on 5 Dec 2023
Thanks for rating us, Cindee! Your review made our day. We hope to delight you with our services. Regards, Barbara

6/10 Okay

Rusty

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Barbara on 5 Dec 2023
Hi, Rusty! We are happy to know that you liked our services. Have a pleasant day ahead :) Regards, Barbara

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the little plants with herbs growing. The staff was kind and helpful.
Stayed 2 nights in Oct 2023
Response from Dewi on 5 Dec 2023
That is great to hear, Fred! Thank you for joining our family and we will always aim to live up to your standards. Regards, Dewi

8/10 Good

Christy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. No curtains on the windows just a blind. So room is never dark. The bed was hard so for me was very uncomfortable.
Stayed 7 nights in Oct 2023
Response from Barbara on 5 Dec 2023
Thank you for rating us with such awesome words, Christy! We will strive to keep up with your expectations every time. Regards, Barbara

8/10 Good

JULIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was ok until no Hot water
Guy at the counter was super nice , let me check in an hour early , room was clean ..no complaints...EXCEPT i got up the next morning to take a shower and there was,NO HOT water..i had to leave early and the front desk wasnt open . Had to leave without a shower
Stayed 1 night in Oct 2023
Response from Barbara on 5 Dec 2023
Hello, Julie! Thank you for putting your encouraging words into our day. Glad you really enjoyed our services. Regards, Barbara

10/10 Excellent

Bill

Stayed 1 night in Oct 2023

8/10 Good

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Noah on 5 Dec 2023
Thank you very much, C! Delighted to know you loved our services. Keep giving us the opportunity and we assure you an amazing experience every time. Regards, Noah

2/10 Terrible

donna

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Management has been rude pretty much the whole time. Then he tells my daughter they can't stay any longer. Saying cause they been there for a few days and they need to clean the room. Then she goes to get breakfast and got 2 waffles and 2 drinks and a cup of syrup and as she goes outside she drops the cup of syrup out side the door a d he comes over there and is rude about it saying sh s got enough for 4 people . And says u out today right. He's rude and won't be back. She had 2 waffles how is that enough for 4 people no bis and gravey other than 2 waffles and 2 drinks in front of everyone. If there was something they done why wasn't they informed. He was rude to me the 2nd time I went in to pay for 2 more days. Why ? No reason to be. Needless to say we won't return and others will know about it.
Stayed 2 nights in Oct 2023
Response from Joey on 5 Dec 2023
We are sorry for the inconvenience caused to you, Donna! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Joey

8/10 Good

Ann

Stayed 1 night in Oct 2023

6/10 Okay

Debra

Travelled with group
Disliked: Cleanliness
Needed some repairs in the bathroom poor paint job my feet turned black just walking to the bathroom
Stayed 2 nights in Oct 2023
Response from Dewi on 5 Dec 2023
Thank you for sharing your seamless experience, Debra! We will look forward to your next visit as we wish to continue serving you in the same manner repeatedly. Regards, Dewi

10/10 Excellent

Lucinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Noah on 5 Dec 2023
Hi, Lucinda! Thanks a lot for staying with us and for the positive feedback. Looking forward to giving an amazing experience on your stay. Regards, Noah

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and our room was so clea
Stayed 15 nights in Oct 2023

8/10 Good

barbara

Travelled with family
Liked: Cleanliness, staff & service
The hallway lights are a necessity for security. However, the use of curtains could help block out that light on the room. Replacing the pillows would definitely be an upgrade
Stayed 1 night in Oct 2023
Response from Tim on 5 Dec 2023
Hi, Barbara! we are happy to hear you had a great time with us. Your precious words of gratitude have meant a great deal to us, and hope to serve you even better soon. Regards, Tim

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Noah on 5 Dec 2023
Thanks for the positive rating, Linda! Hope to welcome you again soon. Regards, Noah

10/10 Excellent

Vicki

Stayed 2 nights in Sep 2023
Response from Barbara on 5 Dec 2023
Pleased to hear your kind words of gratitude, Vicki! We are going to do our best to never fail to impress you every time. Regards, Barbara

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay
Stayed 1 night in Sep 2023
Response from Eva on 13 Oct 2023
Hi, Paul! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day. Regards, Eva

8/10 Good

Brandi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean recently remodeled. We had a good stay here.
Stayed 1 night in Sep 2023

8/10 Good

KIMBERLY

Travelled with family
Liked: Room comfort
You get what you pay for, maybe.
The hotel was worth about what we paid for it. Bathroom was run down, tub was chipped with peeling paint, shower head was about chest high in the shower and handicap bar in tub was attached with spackle and loose and un-usable. Breakfast was available but food was cold and choices were few. Desk manager sat in a chair watching every one eat but never offered help when we needed milk for cereal and such. floor in bathroom was covered in filth after housekeeping service.
Stayed 2 nights in Sep 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Eva on 11 Sept 2023
Thank you for your appreciation, Linda! We hope to give you consistent service every time. Regards, Eva

8/10 Good

Angela, Kansas City

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Staff was very nice:)
Stayed 4 nights in Sep 2023
Response from Barbara on 12 Sept 2023
Hello, Angela! Thank you for recognizing our efforts and giving us a positive ranking. We will never cease to please you with our services. Regards, Barbara

4/10 Poor

Paula

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The floors were dirty. After a shower and walking across the floor, our feet were black and had to be washed again before putting shoes on. What appeared to be mold was on pillow and bedskirt. The breakfast was bland and cold.
Stayed 2 nights in Sep 2023
Response from Eva on 11 Sept 2023
Sorry for the hassle you faced, Paula! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Eva

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was great nice & quiet except when kids screaming outside the door overall it was great for the price
Stayed 3 nights in Aug 2023
Response from Dewi on 12 Sept 2023
Hi, John! Thanks a lot for staying with us. So glad to know you liked our services. Regards, Dewi

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 7 nights in Aug 2023
Response from Eva on 11 Sept 2023
We are delighted to hear your words of praise, Guest! We will ensure to provide consistent services for your future stays too. Have a pleasant day ahead. Regards, Eva

2/10 Terrible

tracy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Noah on 12 Sept 2023
We are extremely sorry to know this, Tracy! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Noah

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were fairly clean. Toilets leaked bad. Shower heads leaked. TV volume in one of the rooms didn't work. Asked someone to address the issue and they got mad. Refused to change out the TV. Kids wanted to play in the pool, they said they had just added chemicals. However, it didn't smell like chemicals had been added. My family will not be returning to this place...we will choose some where else to stay in Branson.
Stayed 1 night in Aug 2023
Response from Eva on 11 Sept 2023
Hi, David! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Eva

10/10 Excellent

Paul

Stayed 2 nights in Aug 2023

10/10 Excellent

Jerome

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Joey on 12 Sept 2023
Hi, Jerome! Thanks a lot for staying with us. We hope to welcome you again with a wonderful experience further. Regards, Joey

6/10 Okay

Terrence

Travelled with family
Liked: Cleanliness, room comfort
The parking is an absolute pain. Not having access to a pool when temps are this high is another drawback. Having to wait to check in with no one at the desk and not notice was away from desk.
Stayed 3 nights in Aug 2023
Response from Eva on 11 Sept 2023
Sorry for the hassle you faced, Terrence! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Eva

4/10 Poor

Roshelle

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Disappointment after new management
We have stayed at this hotel several times in the past and it was excellent! But now it's under new ownership. The staff is friendly and helpful. When we went into our room it smelled like smoke, called the front desk. They came and sprayed and said it is from their new air handler. We stayed there two nights and when we came home our clothes reeked of smoke. The smoke detector was laying on the counter. They said that they were getting a new alarm system for that room the next day and if they put batteries in it, it would just beep. Nobody came the next day, so we went 2 nights with no smoke detector. The spindle was gone from the toilet paper holder. There were footprints on the bedspread. They used to have cookies and popcorn available in the evening, but said it's too hot to do that in the summer now. Will not stay there again.
Stayed 2 nights in Aug 2023
Response from Joey on 12 Sept 2023
Sincere apologies, Roshelle! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Joey

4/10 Poor

James R.

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I’m gone!
The lady was very nice however the bathroom door wouldn’t close without my getting a screwdriver and repairing it. The bathroom flooring and caulking was very bad (nasty) all flooring was very dirty and the refrigerator was leaking. The lady at the desk was very nice. The ice machine was broken but the nice lady gave us some ice upon request.
Stayed 3 nights in Aug 2023
Response from Eva on 11 Sept 2023
Hi, James! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Eva